GMC Envoy Complaints (2004)

718 consumer complaints on file.

#10839660March 3, 2016
STEERING
TL* THE CONTACT OWNS A 2004 GMC ENVOY. THE CONTACT STATED THAT WHILE DRIVING AT AN UNKNOWN SPEED, THE STEERING WHEEL SEIZED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 97,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10837291February 20, 2016
STRUCTURE:BODY, ELECTRICAL SYSTEM, SEATS
MY GMC ENVOY WAS PARKED UNATTENDED IN MY DRIVEWAY DIRECTLY NEXT TO MY HOUSE. MY SONS AND I WERE IN THE BACKYARD PLAYING WHEN MY OLDEST SON WENT TO RETRIEVE HIS BALL FROM THE DRIVEWAY. HE CAME BACK SCREAMING MOM YOUR TRUCK IS ON FIRE.I IMMEDIATELY RAN OVER TO SEE THE TRUCK FULL OF FIRE AND SMOKE. I CALLED 911. THE TRUCK DAMAGE WAS ALREADY DONE BEFORE THE FIREFIGHTERS ARRIVED. IT APPEARED TO COME FROM THE DRIVER SIDE WINDOW AREA. AFTER DOING SOME RESEARCH I LEARNED A LOT OF GMC TRUCKS HAD RECALLS ON CERTAIN PARTS THAT COULD PUT THE VEHICLE AT RISK FOR A FOR SETTING IT'S SELF ON FIRE.I NEVER RECEIVED ANY INFORMATION ON RECALLS FOR THE WINDOW SWITCH OR WAS AWARE OF THE NATIONAL RECALL UNTIL I LOOKED INTO IT THE EVENING OF THE FIRE.I STRONGLY BELIEVE THE WINDOW SWITCH IS WHAT CAUSED THE FIRE. IT HAD TO BE A DEFECTIVE PRODUCT MADE BY THE MANUFACTURING COMPANY.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10837111February 19, 2016
FUEL SYSTEM, GASOLINE
TL* THE CONTACT OWNS A 2004 GMC ENVOY 360. THE CONTACT STATED THAT THE VEHICLE WAS EMITTING A FUEL ODOR; HOWEVER, THERE WAS NO FUEL LEAKING. THE ODOR WAS MORE PUNGENT WHEN THERE WAS A FULL TANK OF FUEL. THE CONTACT TOOK THE VEHICLE TO THE DEALER WHO STATED THAT NHTSA ADVISED THAT THE VEHICLE WOULD BE SAFE TO DRIVE AS LONG AS THERE WAS A HALF TANK OF FUEL. THE CONTACT WANTED THE DEALER TO VERIFY THAT THE VEHICLE WAS SAFE, BUT THE DEALER WAS UNABLE TO PROVIDE DOCUMENTATION. THE VEHICLE WAS NOT REPAIRED AND THE FAILURE RECURRED. THE CONTACT STATED THAT THE VEHICLE WAS INCLUDED IN SERVICE BULLETIN NUMBER: 14423B, WHICH INDICATED THAT THE REPAIR WOULD BE HANDLED AS A RECALL. THE MANUFACTURER WAS INFORMED OF THE FAILURE AND STATED THAT THE PART FOR THE REPAIR WAS ON BACK ORDER. THE CONTACT STATED THAT THE VEHICLE WAS INCLUDED IN THE RECALL. THE FAILURE MILEAGE WAS 131,861. ...UPDATED 04/26/16 *BF
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10822954January 28, 2016
EXTERIOR LIGHTING
LOW BEAM HEADLIGHTS TURN ON AND OFF WITHOUT WARNING...EITHER IN MOTION OR STATIONARY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10821937January 24, 2016
FUEL/PROPULSION SYSTEM
RECEIVED A LETTER IN NOVEMBER OF 2015 INFORMING ME THAT MY CAR (INCLUDED MY SPECIFIC VIN NUMBER, NOT JUST MAKE, MODEL AND YEAR) IS PART OF AN EXTENDED 15 YEAR/150,000 MILE GM SPECIAL COVERAGE PROGRAM, 14423. DURING THE LAST TWO YEARS, MY SERVICE ENGINE LIGHT WENT ON AND OFF REGULARLY, AND I HAD ALMOST $5,000 OF EMISSIONS WORK DONE TO MY CAR WHICH AT 12 PLUS YEARS ONLY HAS 73,000 PLUS MILES ON IT. BACK IN 2012,I WAS UNABLE TO PASS INSPECTION ON MY CAR BECAUSE MY SERVICE ENGINE LIGHT WAS ON (02/2012) AND BROUGHT MY CAR TO MY MECHANIC. SOMETHING UNDER MY CAR MELTED (SAID IN SERVICE RECEIPT) AND COST ME $343.00 TO REPAIR. A WEEK LATER, THE SERVICE ENGINE LIGHT WAS ON AGAIN AND I TOOK MY CAR TO KERBECKS GMC IN ATLANTIC CITY, NJ. SERVICE MANAGER SAID MY CAR WAS NO LONGER COVERED, BUT I CALLED GM AND THEY SAID OTHERWISE. BROUGHT CAR BACK TO DEALER AND AFTER LONG ARGUMENT, IT WAS SUPPOSEDLY REPAIRED. RECEIPT DOESN'T STATE CAUSE OR WORK DONE. NOW I BROUGHT CAR BACK TO KERBECK AS THE SMELL OF GAS IN MY CAR IS PUNGENT. THEY SAID MY CAR HAD A CRACK IN MY FUEL TANK, COVERED UNDER 14423 AND SAID GM WOULD NOT ALLOW ME TO DRIVE IT AS A FIRE COULD OCCUR. ERBECK GAVE ME A LOANER FOR TWO WEEKS ON 12/31/20015. PART IS ON BACKORDER. GM TOOK MY CAR AWAY FROM ME ON 1/16/2016 AND SAID THEY WOULDN'T PROVIDE ME WITH A LOANER ANYMORE. I HAVE BEEN WITHOUT A CAR SINCE THE 14TH OF JANUARY, LIVE ALONE, AND HAVE NO MEANS OF GETTING AROUND. I CAN'T AFFORD A RENTAL. OPENED CASE WITH GM, CASE # 8-1759699353 WITH A WOMAN NAMED CARMEN WHO SAID IT WOULD TAKE OVER A MONTH AT BEST TO GET THE BACKORDERED PART IN. I NEED A LOANER AND A WAY TO GET AROUND. THE SERVICE MANAGER BOB INFORMED ME THAT MY CAR WAS TOO DANGEROUS TO DRIVE AND SO DID GM. WHY DID THEY TAKE MY LOANER AWAY LEAVING ME STRANDED ALONE AT 62 YEARS OLD. PLEASE HELP ME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10809949December 14, 2015
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2004 GMC ENVOY. THE CONTACT STATED THAT WHILE DRIVING AT 55 MPH, THERE WERE FUEL FUMES EMITTING FROM INSIDE AND OUTSIDE OF THE VEHICLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 173,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10807222November 27, 2015
FUEL/PROPULSION SYSTEM
FILLER NECK ON GAS TANK HAS FRACTURED CAUSING GAS VAPORS AND POSSIBLY GAS TO ESCAPE THE TANK. I HAVE BEEN DRIVING THE VEHICLE WITH THIS CONDITION PRESENT BUT HAVE JUST RECEIVED A NOTICE FROM GMC INDICATING THAT THEY ARE AWARE OF THE PROBLEM BUT MY VEHICLE IS OUTSIDE OF THE WINDOW THEY WILL COVER FOR REPAIRS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10806785November 25, 2015
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, EXTERIOR LIGHTING
CLUSTER WANT POWER UP PROPERLY AT START UP. WARNING LIGHTS GIVE FALSE INFORMATION. AND NOW RADIO SOMETIMES WANT PLAY CORRECTLY. AC FAN WANT WORK ON ALL SPEEDS ALSO AT TIMES. I LOOKED UP RECALLS AND THERE WAS ONE 03V096000 BUT IT DID NOT COVER MY YEAR. YOU CAN GET DIFFERENT DISPLAYS GIVING BAD INFORMATION ON EVERY START UP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10788095November 3, 2015
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2004 GMC ENVOY. WHILE APPROACHING A STOP, THE CONTACT NOTICED FUEL LEAKING FROM THE VEHICLE AND THE FUEL WARNING INDICATOR ILLUMINATED. THE FAILURE RECURRED SEVERAL TIMES. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10787070October 29, 2015
STEERING, WHEELS
MY 18 YEAR OLD DAUGHTER WAS DRIVING ON THE PA TURNPIKE AROUND 12 AM ON OCT. 5, 2015. SHE WAS CHANGING LANES, MOVING INTO THE LEFT LANE NEXT TO HER AND THE STEERING WHEEL LOCKED, IT WOULD NOT ALLOW HER TO STRAIGHTEN OUT THE STEERING WHEEL. THE ENVOY DROVE RIGHT INTO THE MEDIAN AT FULL FORCE, SPUN AROUND, AND FLIPPED TWICE. WHEN THE CAR LANDED ON ALL FOUR WHEELS, SHE WAS ACROSS THE LANES OF TRAFFIC. SHE WAS ABLE TO GET OUT OF THE CAR AND TO SAFETY PRIOR TO BEING HIT BY 2 OTHER CARS COMING DOWN THE ROAD. THE ENVOY WAS TOTALED. BY THE GRACE OF GOD MY DAUGHTER MADE IT OUT ALIVE AND IS CURRENTLY EXPERIENCING PROBLEMS WITH HER LEFT KNEE. WE ARE NOT SURE WHY THE STEERING WHEEL LOCKED, UNABLE TO TURN, FORCING HER DIRECTLY INTO THE MEDIAN. IT COULD BE AN ISSUE WITH THE STEERING COLUMN OR WHEELS. THE ENVOY IS CURRENTLY AT A COLLISION YARD IN LEVITTOWN, PA.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10786885October 28, 2015
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
VEHICLE WAS BEING DRIVEN ON A TWO WAY HIGHWAY AT APPROXIMATELY 55 MPH. VEHICLE LOST ENGINE POWER WHILE DRIVING AND THE GAS PEDAL LOST RESISTANCE AND WENT TO THE FLOOR. VEHICLE WAS STEERED OVER TO THE SIDE OF THE ROAD. WHILE THE VEHICLE WAS STEERED OVER TO THE SIDE OF THE ROAD, CHECK ENGINE AND OTHER DASH LIGHTS STARTED FLASHING CHAOTICALLY. WHITE SMOKE STARTED COMING FROM UNDER THE HOOD. WITHIN A SHORT TIME, WHITE SMOKE TURNED INTO BLACK SMOKE AND THEN FLAMES STARTED TO APPEARS. THE FIRE UNDER THE HOOD EVENTUALLY CONTINUED TO GROW UNTIL IT COMPLETELY BURNED THE ENGINE COMPARTMENT MOST OF THE FIRST TWO ROWS OF THE INTERIOR BEFORE THE FIREMEN ARRIVED AND WERE ABLE TO PUT OUT THE FIRE.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10781781October 13, 2015
ELECTRICAL SYSTEM, ENGINE, UNKNOWN OR OTHER
ONE DAY MY SUNROOF WORKED AND THE NEXT DAY IT WOULD NOT. IT WAS STUCK IN THE IN THE OPEN POSITION (NOT FULLY OPEN, BUT WHEN THE FRONT END RAISES AN INCH OR SO). I TOOK IT TO A GM CERTIFIED MECHANIC AND THEY SAID I WOULD NEED A WHOLE NEW ASSEMBLY AND QUOTED ME $2,100. THE DEALERSHIP AND GM NOTIFIED ME THAT THEY WOULD NOT HELP ME WITH THIS DEFECT AT ALL. MY CAR IS IN EXCELLENT CONDITION WITH ONLY 85,000 MILES ON IT, BUT IT IS ONLY WORTH $5,000 AND I PAID OVER $14,000 FOR IT IN 2009 WHEN I BOUGHT IT FROM A GM DEALERSHIP. I CANNOT AFFORD TO LOSE $2,100 ON THIS VEHICLE. AND THIS IS NOT THE FIRST ISSUE THAT I HAVE HAD. WHEN I DROVE IT HOME FROM THE DEALERSHIP THE WHOLE INSTRUMENT PANEL FAILED. THEY FIXED THAT. THEN A YEAR LATER, WHEN I WAS DRIVING HOME WITH MY NEW BORN, THE ENTIRE CAR SHUT DOWN WHILE IN MOTION GOING 45 MILES PER HOUR. THE DEALERSHIP SAID THAT IT WAS A PROBLEM WITH THE COMPUTER AND THE WARRANTY WOULD NOT COVER IT, BUT IT WOULD COVER A RESTORATION OF THE COMPUTER. THEN WHEN I WENT TO GET MY VEHICLE THE REFUSED TO LET ME TAKE IT UNTIL I PAID $200. MY VEHICLE HAS SHUT DOWN WHILE DRIVING SINCE THAT AND CAN BARELY MAINTAIN IDLING AT TRAFFIC LIGHTS AT TIMES. NOW BACK TO THE SUNROOF, AFTER NOT BEING ABLE TO AFFORD TO FIX IT THE MECHANIC TOOK OUT THE SUNROOF AND JUST SET IT IN THE FRAME SO AT LEAST WATER WOULD NOT GET IN WHEN IT RAINED. HOWEVER, IT IS JUST SITTING IN THERE AND CAN EASILY BE LIFTED OUT AND MAY EVEN GET BLOWN OUT ON THE FREEWAY. WHEN EXACTLY WILL THIS BECOME A SAFETY HAZARD? WHEN MY SUNROOF BLOWS OFF ON THE FREEWAY AND CAUSES A FATAL CAR ACCIDENT? OR WHEN MY CAR COMPLETELY SHUTS DOWN ON THE MIDDLE OF THE FREEWAY AND MY CHILDREN AND I GET KILLED IN A PILE UP? GM HAS BEEN CONVICTED OF NEGLECTING TO RECALL VEHICLES WITH SAFETY ISSUES RECENTLY. CLEARLY, GM REFUSES TO PROTECT ITS CUSTOMERS. PLEASE HELP PROTECT CONSUMERS AND DO SOMETHING ABOUT THIS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10778386September 29, 2015
LATCHES/LOCKS/LINKAGES:TAILGATE:LATCH
TL* THE CONTACT OWNS A 2004 GMC ENVOY. THE CONTACT STATED THAT WHILE THE VEHICLE WAS PARKED, THE REAR HATCH BACK GLASS SHATTERED. AN INDEPENDENT MECHANIC DIAGNOSED THAT THE REAR LATCH NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 142,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10778173September 28, 2015
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2004 GMC ENVOY. WHILE THE VEHICLE WAS AT AN INDEPENDENT MECHANIC FOR THE GEAR SHIFTER REPLACEMENT DUE TO CORROSION, IT WAS DISCOVERED THAT THE SUBFRAME WAS CORRODED. THE MECHANIC ADVISED THE CONTACT THAT THE VEHICLE WAS UNSAFE TO DRIVE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 100,398.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10776422September 24, 2015
FUEL SYSTEM, GASOLINE
TL* THE CONTACT OWNS A 2004 GMC ENVOY. IN MARCH OF 2015, THE NECK OF THE FUEL TANK FRACTURED. THE CONTACT HAD THE VEHICLE DIAGNOSED BY AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE FUEL TANK NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 133,000. UPDATED 11/09/15*LJ UPDATED 12/09/15.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10765247September 18, 2015
FUEL/PROPULSION SYSTEM
VEHICLE WAS TAKEN IN FOR OIL CHANGE AND I WAS ADVISED IT HAD A CRACK AT THE NECK OF FUEL TANK. UPON FURTHER RESEARCH THERE HAS BEEN A RECALL FOR THIS VERY SAME PROBLEM ON THE SAME VEHICLE. VEHICLE WAS NEVER IN A ACCIDENT OR ANYTHING THAT WOULD CAUSE THIS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10765110September 18, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2004 GMC ENVOY XL 370. WHILE DRIVING AT 25 MPH, THE GAUGES FAILED, THE BATTERY WARNING LIGHT ILLUMINATED, AND THE VEHICLE STALLED. THE VEHICLE WAS RESTARTED AND THE BATTERY WARNING LIGHT REMAINED ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO REPLACED THE ALTERNATOR AND THE BATTERY, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 120,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10764529September 17, 2015
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2004 GMC ENVOY XL. WHILE TURNING THE IGNITION TO THE ON POSITION, THE HEADLIGHTS FAILED TO ACTIVATE. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE HEADLIGHT DRIVER MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE FAILURE RECURRED NUMEROUS TIMES. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 117,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10764221September 16, 2015
ELECTRICAL SYSTEM
PASSENGER WINDOW WENT DOWN WITH VEHICLE OFF. SMOKE CAME FROM INSIDE THE RIGHT FRONT DOOR PANEL. WHEN THE SMOKE CLEARED, I DISASSEMBLED THE DOOR AND FOUND THE WINDOW SWITCH WITH A LARGE HOLE BURNED IN IT. PICS AVAILABLE UPON REQUEST.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10762989September 10, 2015
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2004 GMC ENVOY. WHILE THE VEHICLE WAS IDLING, THERE WAS A STRONG FUEL ODOR. THE CONTACT NOTICED THE FUEL WAS LEAKING OUT OF THE FUEL TANK. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE FUEL TANK RUPTURED AND THE ENTIRE FUEL TANK NEEDED REPLACEMENT ALONG WITH THE FUEL PUMP AND THE FUEL LINES. THE VEHICLE WAS NOT REPAIRED DUE TO THE PARTS NOT BEING AVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 168,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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