Genesis GV80 Complaints (2023)

43 consumer complaints on file.

#11604707July 26, 2024
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
Stalls or Stops while driving. Increased RPM when gearing down and lunging with zero fuel pedal applied. Lunging/delayed forward motion from stop with acceleration. Electrical system random issues including unable to hold a charge, parasitic battery drain.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11585502April 26, 2024
FUEL SYSTEM, GASOLINE
The contact owns a 2023 Genesis GV80. The contact stated that while driving at an undisclosed speed, the vehicle independently turned off with several unknown warning lights illuminated. The contact restarted the vehicle. The contact received notification of NHTSA Campaign Number: 24V282000 (Fuel System, Gasoline) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The vehicle was taken to the dealer however, the failure could not be duplicated. The manufacturer was made aware of the failure and a case was opened. The failure mileage was approximately 15,000. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11560941December 19, 2023
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
The Adaptive Cruise Control will slow the car down or try to bring it to a stop from speed on a highway for no reason, with no other vehicle in close proximity. Sometimes it occurs on a curve when the car seems to react to a guard rail or snow bank. Very often it is on a long straight stretch of road with no one in sight. Car just aggressively decelerates. The only action is to press the accelerator or shut the cruise control off in order to overcome the problem. Clearly this puts vehicle occupants at risk because the car creates a risky driving situation on highways. Have brought it to a dealer where the service manager acknowledged that this is an issue with this vehicle that others have complained about, but Genesis has not addressed. Message boards and Genesis on-line forums are filled with similar complaints. There were no warning lamps or other indicators for the problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11558159December 3, 2023
EXTERIOR LIGHTING, STRUCTURE:BODY, LANE DEPARTURE: BLIND SPOT DETECTION
Due to bad deals, one of our front lights was filled with water. Causing multiple sensors to go off, like our lane departure and camera features. Car had 5 warnings on dash
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11557522November 29, 2023
POWER TRAIN, ENGINE
Car suddenly stops while driving. Usually when stop at a red light, stop sign, or yield sign where I have to accelerate. Transmission turns to P itself and hear a grinding noise.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11544854September 15, 2023
ENGINE, FUEL/PROPULSION SYSTEM
When I was driving my 2023 GV 80, I was applying pressure onto the gas pedal and the car suddenly started jerking. The car was not accelerating then the check engine sign came on and then the car completely turned off. Then I restarted the car and it was moving really slow. Similar incident happened few other times and luckily I was able to pull over to the parking lot after turning on the hazard light. I drove my car over to the dealership and dropped it off. I am afraid that someone is going to get killed in an accident while they're driving on the highway or crossing the streets
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11540128August 22, 2023
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: WARNINGS
Forward collision warning and active assist are practically inoperable. The vehicle doesn't detect the car in front of it and doesn't show it on display. The operation doesn't match the described function in the owner's manual. After trying to work with Genesis Corporate office and dealer, I could replicate the problem during the test drive that was conducted after dealer performed extensive diagnostics together with Genesis tech support. System didn't return any fault codes. Dealer documented the issue in the service record. During the test drive, the WARNING system finally activated when collision would have been imminent only prevented from the accident by the technician driving by slamming on the brakes. The emergency braking system didn't activate at all. I drove various loaner cars being Genesis 2023 models that all exhibited the same behavior. According to the manual the system should be active at the speeds 6 miles per hour or above. I can get very close to the car in front of me and nothing would happen. It only affects normal driving. Adaptive cruise control works fine and sees the vehicle in front of me with no issues
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11539148August 17, 2023
SEATS
The newly purchased vehicle experienced a seat malfunction, leading to its return the next day. The seat was unresponsive, failing to adjust forward or backward when entering or exiting the vehicle. Upon inspection by the service department, the problem was attributed to the seat module. Despite replacing the seat module twice, the issue persists. The problem has been confirmed by the dealer's service department, and attempts to rectify it with seat module replacements have been unsuccessful so far. No other inspections by the manufacturer, police, or insurance representatives have taken place. No warning lamps, messages, or other symptoms were present before the failure occurred. The problem was identified during routine vehicle use, without any prior indicators of impending malfunction.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11537771August 10, 2023
FUEL/PROPULSION SYSTEM
I was driving and the car just stopped in the middle of the road. I had to turn the car off and restart. Once I did the car wouldn’t get any speed but the RPM would go up to 4 or 5. I finally got the car home and had it towed the next morning. After 9 days in the shop, I was advised it needed a new fuel pump but no ETA on when the car will be repaired.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11536508August 4, 2023
SERVICE BRAKES
The contact owns a 2023 Genesis GV80. The contact stated that while his wife was reversing up, the vehicle abruptly braked. Additionally, the contact stated that while driving at an undisclosed speed, the vehicle abruptly braked and stalled. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure. The failure mileage was approximately 6,900.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11534418July 25, 2023
UNKNOWN OR OTHER, ELECTRICAL SYSTEM:HORN
Horn stopped working. Can not honk or alert others around. Problem confirmed at dealer currently for repair. No warning lamps or messages
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11534417July 25, 2023
FUEL/PROPULSION SYSTEM, ENGINE, UNKNOWN OR OTHER
Car engine stalled multiple times after a stop. Once car did that right after light turned green and I tried to accelerate. Almost causing accident by getting hit by behind. Also did it in parking lot, what happens the gages stop showing information and only the miles driven on the bottom left. Twice had to turn car on and off, once it was able to start back up on its own after pressing accelerator. Dropped off vehicle in dealer today for repair, they mentioned prior year models issue was related to fuel pump. No warning lamps or system failure notification, just some information on dash going away for a bit.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11530139July 3, 2023
SEATS:FRONT ASSEMBLY:POWER ADJUST
The contact owns a 2023 Genesis GV80. The contact stated that upon trying to reposition the front passenger’s side seat, the seat unable to be moved or adjusted. After several attempts to adjust the front passenger’s seat, the seat moved freely from side to side, stopping extremely closely to the dashboard. The contact stated that the closeness to the dashboard rendered the front passenger’s seat unusable. No warning lights were illuminated. The vehicle was taken to the dealer, who determined that the seat track and mechanism were defective and needed to be replaced; however, the parts for the repair was unavailable. The manufacturer was notified of the failure, and a case was filed. The approximate failure mileage was 13,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11521885May 14, 2023
POWER TRAIN
Rear limited slip differential actuator failure. Vehicle became unstable while driving although dashboard feedback did not indicate an immediate need for service. Genesis unable to remotely diagnose. Dealer has reported multiple incidents with the same issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11521670May 12, 2023
WHEELS, TIRES:SIDEWALL
I purchased GV80 in Genesis of Cumming, GA in May 6, 10:00AM, on the same day, while driving on the highway returning home, low tire pressure warning was poped up in the center cluster, then right after rear-driver side tire unexpectedly ripped off from the rim, causing me to lose control of the car and almost causing a serious accident. No symptoms recognized before incident while I drive on the flat road. Anyway, fortunately I could make the vehicle stopped without any minor collision and body injuries except rim damage and paint peel off on the rear bumper. After parking in a safe place, looking at the other tires and saw a damaged tire is on front the driver's side. (Rim is clean) In this case, the dealer who delivered the vehicle to the customer without inspection is also a problem, but it is the fault of the car manufacturer that manufactured the defective vehicle and sold it without quality inspection. All vehicles in stock must be inspected for all tires and taken over by the customer for safe riding.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11521265May 9, 2023
ELECTRICAL SYSTEM
In rare circumstances, the user may be able to initiate navigation using the built-in infotainment system while the vehicle is already in motion. Other safeguards already exist within the Genesis maps system to prevent the driver from starting navigation while driving. This software issue should be corrected.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11521263May 9, 2023
SEAT BELTS
The second row passenger seatbelts are difficult to reach because they do not angle high enough for the user to easily latch. While they work well for a normal adult, children have difficulty latching the belt from a booster seat, especially if a Weathertech or similar seat protector are present. Secondly, the middle passenger belt latch is not identical in size to its left and right counterparts. Difficulty accessing the right passenger latch may lead to people attempting to use the middle belt latch as an alternative. This will fail to latch if attempted using the right passenger's belt. The manufacturer should consider standardizing all belt latch mechanisms.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11521254May 9, 2023
POWER TRAIN
Electronic traction control system fails to deliver power correctly when the vehicle is passing over icy ruts. The system incorrectly delivers additional power to wheels that have lost grip causing unpredictable driving behavior, which startles the driver. Even when Snow mode is on, this sytem fails the driver and may risk causing an accident in wintry conditions.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11521251May 9, 2023
POWER TRAIN
Electronically controlled reae limited slip differential is failing at 6000mi. Normal driving conditions for the life of the vehicle thus far. Four out of five trips in the last 200 miles have shown a warning light on the dashboard with no explanation. Genesis is unable to remotely diagnose or see the issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11512483March 17, 2023
SEAT BELTS
Seatbelts on driver and front passenger side frequently get stuck and are not able to retract. Seatbelt then unable to restrain passenger. Vehicle taken to dealer for service. This has occurred way more than in any vehicle my family or friends have used.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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