Genesis GV70 Complaints (2022)

91 consumer complaints on file.

#11504375January 30, 2023
ELECTRICAL SYSTEM, LANE DEPARTURE: WARNING, STEERING
The issue started 1/24/2022 9:30pm when the car steering wheel buttons features where off and 2 warning lights on. All self driving mode assistance where off. I took the car to Nashua Hyundai 140 Daniel Webster Hwy, Nashua, NH 03060 tel 603- 888- 8080, i believe was the week of the 31, and they ordered the 3 parts. They told me it was safe to drive the car. During Saturday 1/21 I drove to NYC to meet my cousins for my uncle funeral. I noticed that the car was slightly accelerating itself without no warning. On 1/22 Sunday returning home from NYC, I notice that I had to put the brakes more frequenty. On 1/27/2023, the 3 electric parts were installed and when leaving the dealer the car was not responding to the acceleration (it won run) and abruptly accelerated. Then at the highway US 3 South it started to reduce speed by itself (55/65 zone). Almost 2 car collide with me at the rear at they had to reduce speed abruptly. I returned to the dealer with the warning lights on. The technician plug the computer deffects detector and the system could not detect the error. The warning signs where off. He drove the car and there found the traction control coming on and off causing the car to accelerate and reduced speed by itself. I thought I was not going to make it as they were a lot of trucks near me when I was trying to drive and return to the dealer. I sworn to protect the public health since 2015, I am fulfilling that duty with this report to avoid preventable accident or death. I believe this car advance AI/ML system are blocking access to detection system to detect errors. Which could endanger findings of significant errors that can cause injuries or death while driving. All repairs documented are at the dealer and inside the car. The car still at the dealer as of today if you need to conduct an inspection 1/30,/2023. Also, the Genesis app is not recording malfunctioning until the dealer connect the system. [XXX] Cell [XXX] for any questions INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA),
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11497789December 16, 2022
VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: WARNINGS, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
The location of the sensors for the forward collision, adaptive cruise control and lane departure are located too low in the front grill. During snow conditions ice and snow cover the sensors and they do not operated properly. I purchased my vehicle in August 2021 and last winter as well as today (December 16, 2022 while driving near Chicago I encountered several instances where the above systems did not work properly. I contacted my local dealer as well as the Genesis Motor Vehicle company. The dealer confirmed they had several similar complaints to mine. I was advised by both the local dealer as well as Genesis Motor company to turn the systems off in snowy conditions. Disconnecting the system results in an unsafe situation. The location of the sensors is too close to the pavement. Genesis needs to correct this design flaw.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11486818September 27, 2022
UNKNOWN OR OTHER
I am uncertain what exactly is wrong with my vehicle. As it appear the certified dealer is also not unaware how to resolve the issue. My vehicle has sat at the Lithia Springs, GA Hyundai dealership since approximately August 23, 2022. I requested service on my vehicle because it started stalling, and shutting off while operating the vehicle without warning. This is a major concern as it put the driver and passengers at risk considering the circumstances. The last time I drove my vehicle. It shut off completely while driving on major interstate I-20 in the middle of expressway, surrounded by other vehicles. With much caution, we made it to the side of the highway. Where we restarted my truck and proceeded to make it back to Lithia Springs Hyundai, where we picked up my vehicle just a hour prior to this event. We were assured my vehicle was repaired properly. Later realizing in fact no repairs had been made at all. My vehicle shut off 3 additional time before reaching the dealership. Where we road slowly through traffic with hazard warning lights flashing. My vehicle has sat without repair since it was left that day. This week, I was contacted by a case manager with Genesis and instructed to come pick up my truck, return the loaner vehicle. Drive my truck two hours away to another dealership in Albany Georgia to further assist with just a review of my vehicle. Please let it be known. No repairs has been made to my vehicle. Yet I am being asked to risk my life by driving a knowingly unsafe vehicle. Putting myself, as well as other people lives in danger, for a task that should be handled by the manufacturer. I have been more than patient! Allowing a fair opportunity for Genesis and Lithia Springs Hyundai to come up with a better resolve that doesn’t involve me possibly dying for supporting their brand! This entire experience has impacted my life severely! Causing a enormous amount of stress
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11483669September 9, 2022
POWER TRAIN
2022 Genesis GV 70 Advanced model, All Wheel Drive warning light is illuminated on the dashboard at first at random driving condition (highway / city) and at no particular speed. This occurred intermittently over a two week period progressing to the light illuminates after 5-10 min of driving after both a hot and cold start. When the light comes on, the 4 wheel drive system disengages and provides power to rear wheels only. Upon inspection by Genesis service, the transfer case is in need of replacement. A google search "GV70 AWD warning light" yields details on numerous others with the same problem, generally with less than 5K on the car. Genesis cannot tell me if the car is safe to drive until the part arrives, saying only if I do not feel safe to drive it, don't. The dealer / service dept reported others with the same problem as well and suggest some form of a recall is needed by Genesis. Genesis cannot tell me if the car is safe to drive until the part arrives, saying only if I do not feel safe to drive it, don't which was/is not very helpful nor responsible as a premium vehicle manufacturer.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11481883August 29, 2022
POWER TRAIN, ELECTRICAL SYSTEM
The contact owns a 2022 Genesis GV70. The contact stated while driving at an undisclosed speed and coming to a stop, the vehicle lost motive power and stalled. The vehicle was restarted and operated normally. The vehicle was not taken to the dealer to be diagnosed or repaired. The manufacturer was not contacted. The failure was mileage was 6,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11477018August 1, 2022
UNKNOWN OR OTHER
On the top trim of the Genesis GV70, with the upgraded sport break and gas pedals the ergonomics for both pedals are horrible. The gas pedal in particular requires a significant amount of force to be depressed from a normal driving position in all drive mode (except the sport modes) resulting in pain and frequent muscle contract episodes while driving- which caused be to pull off on the soft shoulder while driving on the highway as I was unable to continue driving. It has also caused prolonged pain in my Achilles tendon and I’m unable to drive the car without a leg brace, or I may experience severe muscle contract while driving which would prevent me from pressing gas all together. Its only noticeable after at least 3 weeks of constant driving, so its not something new buyers would be able to identify readily. Additionally the lower trims GV70s have different brake and gas pedals which are more ergonomic, and require significantly less force to be depressed so it wont be noticeable on those trims.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11477011August 1, 2022
SERVICE BRAKES, POWER TRAIN
While having brake hold feature enabled, with the auto start and stop system, the car rocks forward then backward before driving off, which leads to a sensation of whiplash for the driver as well as create a 1-3 unexpected delay in acceleration which almost caused an accident while turning on to a main road from a minor road. As well as lead to unnecessary strain on the neck. It appears to be an issue with the 2 systems (auto start and stop and brake hold) interacting with each other.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11461878April 23, 2022
UNKNOWN OR OTHER
The front windshield of the car is not sturdy. I have two road trips and a small stone hit the front windshield and is easily chipped. I have two experience with this kind of incident my speed was within normal range and other incident was city driving.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11459114March 31, 2022
SUSPENSION
My car hit a curb and the front strut insulator broke through the upper strut mount. The tire was blown but the wheel was undamaged. Repairs were made by a Genesis dealer. Was told it should have been a warranty repair, but the repairing dealer said no. I believe it should be a warranty item as I have heard about similar problem.01
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11458796March 29, 2022
POWER TRAIN
Feel difficulty for acceleration and could not drive over 30miles on freeway. it was very dangerous in freeway most cars passed over 70 miles and gave warning signs from the back. No warning signs, messages nor symptoms before. Request roadside towing service and received call from local dealer will take 3 weeks to take inspection for diagnosis. Called customer service several times and received answer will call back 3 - 5 days only with no further action.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11450986February 8, 2022
POWER TRAIN:AUTOMATIC TRANSMISSION
This car had a lack of power since inception. The transmission had a horrible grinding sound during the upshift and down shifting of the transmission. Hyundai Corporation did replace the transmission but the grinding sound is not completely gone. The check engine light is currently on and has appeared for the second time with less than 6K on the odomoter. I have scheduled another appointment to take it in on 02/14/2022.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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