Genesis GV60 Complaints

77 consumer complaints on file.

#11563202January 3, 2024
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM, POWER TRAIN
Stopped car in a parking spot for a few minutes. Reversed and proceeded to put the car into drive. Immediately upon switching to Drive, the vehicle produced a loud pop from the rear and announced the check electrical system error. Recall Service 907G was performed on the vehicle in question 2 months prior and was reported as closed when checking by the VIN. However the ICCU and High Voltage Fuse is needing to be replaced with no ETA on the replacement part(s) as of this reports submission. Dealership advised NOT to drive the vehicle and arranged a tow. Car has been at the dealership for over a week now.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11557857December 1, 2023
POWER TRAIN
The contact owns a 2023 Genesis GV60. The contact stated that the vehicle was previously repaired under NHTSA Campaign Number: 23V300000 (Power Train) however, the failure occurred after the recall repair was performed. The contact stated that while driving at an undisclosed speed, the vehicle experienced unintended acceleration. The contact depressed the brake pedal, and the vehicle made an abnormally loud sound. The vehicle lost traction and then lost motive power. The transmission failed to shift into park(P), and the Auto Start/Stop button was pressed but failed to shut off the vehicle immediately. Later, the transmission was able to shift into neutral(N) and then park(P). No warning light was illuminated. The vehicle was towed to the residence, where the failure recurred. The vehicle was then towed to the dealer; however, the vehicle was not yet diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 11,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11548014October 3, 2023
POWER TRAIN
The contact owns a 2023 Genesis GV60. The contact received notification of NHTSA Campaign Number: 23V300000 (Power Train) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11546768September 27, 2023
UNKNOWN OR OTHER
Over the air updates are a prominent feature of the car that Genesis touts. The car's firmware gets updated including operating issues, brake system and throttle campaigns, safety fixes, and navigation get updated. The updates have been a big issue. Earlier this year an OTA update wiped out every user setting including steering, adaptive cruise and other safety related settings. This was an annoyance but could be corrected in a couple of hours for each driver's settings. In June, a new OTA update was sent out that was corrupted. US vehicles had the update get stuck at 63% completion. My car has been at Genesis service and the head unit now needs to be replaced since there is no way (USB stick or OTA) to reset the firmware. This may affect all US vehicles. It is not obvious unless one checks on the firmware version and gets screens like the ones I've attached. Because not being able to receive updates is not obvious, Genesis should be required to notify owners if their firmware has not and cannot be updated without a head unit replacement.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11545737September 20, 2023
ELECTRICAL SYSTEM:PROPULSION SYSTEM:CHARGING:MODULE:ONBOARD (OBCM)
This car will simply stop charging after 7 minutes, 10 minutes or one hour. You have to babysit it so it charges.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11543313September 7, 2023
FUEL/PROPULSION SYSTEM
THE ISSUE IS WITH THE LEVEL 2 CHARGING, THE CAR STOPS CHARGING AND CAN LEAVE THE CAR UNUSABLE OR WITH LIMITED MILEAGE AVAILABLE. THE CHARGING PORT OVERHEATS AND THE CAR STOPS CHARGING AND WILL NOT RESTART WITHOUT OPERATOR ACTION. THIS IS HAPPENING TO MANY CARS ON THIS PLATFORM. HYUNDIA IONIQ 5, KIA EV6. MY CAR HAS BEEN TO THE DEALER FOR SERVICE, CHARGE PORT OVERHEATING CODE WAS REGISTERED. THE CAR IS BEING SOLD TO CHARGE AT 48A / 240V LEVEL 2.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11539668August 20, 2023
ELECTRICAL SYSTEM
The car will not charge on a Level 2 charger without disconnecting after 20-60 minutes due to thermal/high heat issues. This is a problem with the car, not the charger, as I have charged multiple other types of electric vehicles off of this Level 2 charger without difficulty.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11538727August 15, 2023
ELECTRICAL SYSTEM
There is a known problem with the level 2 charging according to my local dealer. However, Genesis has not issued a fix. When charging the car over heats and reduces speed of the charge to a very low rate. Effectively making the car 3 to 4x slower than it is supposed to charge according the manual.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11535384July 30, 2023
ELECTRICAL SYSTEM
A defect is causing the level 2 chargers to overheat before my vehicles is charged. The chargers may overheat within 30 to 60 minutes of being in use. I must unplug and replug the home chargers in order to restart the charging process. The GV60 should be charged by 240-volt level 2 chargers at 48 amps in about seven hours, and it is not working as it stops and starts. I have reduced the charge rate from 11.2kw to 10.2kw and it still overheats and stops/starts. I reduced it all the way down to 6.8kw - the minimum setting on the vehicle. Genesis, Hyundai and Kia offered a software repair that does nothing to solve the charger problems. Dealerships perform the software modifications which allegedly lowers the level 2 charging speeds to avoid overheating down to 5.3kw which is less than the promised rate and this creates charging times of more than 10 hours. The Genesis/Hyundai/Kia Level 2 charger problems leaves all of us with different vehicles than advertised. Technical service bulletin (TSB) 23-EV-003h was issued to dealers due to level 2 charger problems when an electric vehicle, “intermittently stops charging before charging completes.” But the TSB never mentions how the software update will double the charging time. Genesis and Hyundai and Kia customers must allegedly manually turn down the charging current to prevent charge failures, but some vehicles allegedly suffer failures while charging at a low 28 amps. This means it will take much longer to fully charge the electric vehicles. I blame the problem on a defect in the charging port design which causes overheating. I would like Genesis/Hyundai/Kia to find a solution that restores the 11.2kw charging speed that I used to have on my GV60.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11530990July 7, 2023
ELECTRICAL SYSTEM
I cannot charge the vehicle
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11530953July 7, 2023
ELECTRICAL SYSTEM
Charging port heats up to the point were charging is unsuccessful
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11530800July 7, 2023
ELECTRICAL SYSTEM
When charging nightly on home AC charge (60amp breaker) the car will stop charging after one to ten minutes for no reason. It has been increasing to the point of every time, not sometimes. I have to remotely (Genesis app) restart the charge, and sometimes physically remove and re-insert the plug to keep charging. Have come out in the morning to no overnight charge after plugging in and going to sleep. This will be even more dangerous when the northeast winter arrives and temperatures are below zero. Running out of power in those conditions could prove extremely dangerous or worse. Filed complaint with Genesis, and involved on Genesis forums, no reply from Genesis at this point. No reply as to the drive shaft recall either. Have filed complaints about both, very upset with less than 5k miles on a new car. This charging issue has occurred with increasing frequency from the first two weeks of ownership to the present, and is becoming extremely problematic.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11530535July 5, 2023
ELECTRICAL SYSTEM
During at home level 2 charging, the charging port overheats
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11529138June 27, 2023
POWER TRAIN
The contact leased a 2023 Genesis GV60. The contact stated that after he started the vehicle, the vehicle failed to shift in the intended gear. The contact stated that the ignition switch light flashed. The vehicle was towed to the dealer but was not yet diagnosed. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 3,600. The contact received three more notification of defects in the GV 60 vehicle. The notifications are as follows: Regenerative Brake Light Logic, Integrative Charging Control Unit, and Seat Belt Pretensioner.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11527853June 20, 2023
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
My Car Has a charging port that overheats. It consistently overheats whenever I charge it at the full speed that the vehicle is rated for, 11.5kw (48amp 240V) and their solution, was to slow my charge rate down, once the port overheats, NOT FIX THE ISSUE, it still overheats.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11523419May 23, 2023
WHEELS
I recently leased a Genesis GV60. I was not told that there was no spare tire. I have since called Genesis multiple times asking if there is an approved spare tire that I can purchase to have with my vehicle. The first call was on May 15. My 3rd call was today on May 23. Each time I have simply been told that Genesis is researching the matter with no answer to a basic safety question. It is amazing that Genesis can sell a car in this country without providing information about a spare tire.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11517383April 17, 2023
ELECTRICAL SYSTEM
We drove ten miles to a local restaurant and after our meal the vehicle reported a 12-volt battery issue. After about a mile the car started to pull the car over as the battery was falling. As we were looking for a safe location to pull over, the car would no longer accelerate and would maintain 20 mph on a road that was 50 mph speed limit causing a very unsafe condition. We eventually found a safe location to pull over the car and had the car towed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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