Ford Mustang Complaints (2012)

469 consumer complaints on file.

#11051610November 30, 2017
AIR BAGS
TAKATA RECALL - FORD DEALER IS UNABLE TO GET REPLACEMENT PARTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11051168November 29, 2017
AIR BAGS
"TAKATA RECALL" NO REPLACEMENT PART HAS BEEN PROVIDED NOR AN ANTICIPATED DATE FOR IT TO BE AVAILABLE. I AM NOT ALLOWING ANY PASSENGERS TO RIDE IN MY VEHICLE AND IT HAS BEEN NECESSARY FOR ME TO RENT VEHICLES ON OCCASIONS WHERE I NEED TO TRANSPORT PEOPLE. A REPLACEMENT PART OR INSTRUCTIONS FOR REMOVAL OF THE RECALLED PART SHOULD HAVE BEEN PROVIDED BY NOW. I HAVE A VEHICLE I CAN'T DRIVE AND I CAN'T SELL. THIS IS NOT ACCEPTABLE. I NEED SOME ASSISTANCE, PLEASE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11051292November 29, 2017
AIR BAGS
TAKATA RECALL. I RECEIVED A LETTER FROM FORD IN MARCH 2017 STATING MY PASSENGER AIRBAG IS BEING RECALLED. I CALLED THEM IN MAY AND THEY STILL DIDN'T HAVE A REPLACEMENT AVAILABLE. I CALLED THEM TODAY AND THEY STILL DON'T HAVE THEM AND COULDN'T TELL ME WHEN THEY WOULD BE AVAILABLE. I ASKED FOR A LOANER AND THEY DENIED ME ONE. I NOW HAVE A CAR THAT ONLY I CAN RIDE IN AND THEY WON'T GIVE ME A LOANER. THIS AMOUNT OF TIME TO REPLACE MY AIRBAG IS WAY BEYOND REASONABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11050955November 28, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 FORD MUSTANG. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V006000 (AIR BAGS). THE PARTS TO DO THE REPAIR WERE UNVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED THE DEALER (CAROLINE FORD 103 CHURCH PATH, SC 29654, 888-420-5939) WHERE IT WAS CONFIRMED THAT THE PARTS WERE NOT AVAILABLE .THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11045984November 14, 2017
POWER TRAIN
OVER THE PAST COUPLE OF WEEKS, THE AUTOMATIC TRANSMISSION HAS HAD A MIND OF ITS OWN. IT HAS DOWNSHIFTED INTO FIRST GEAR ON ITS OWN FROM DIFFERENT GEARS, IT HAS STAYED LOCKED IN GEAR ON SEVERAL GEARS AND IT HAS STAYED IN A HIGH GEAR WHILE STOPPED, SO IT IS VERY SLOW LEAVING A LIGHT. THIS HAPPENS INTERMITTENTLY, BUT IT HAS HAPPENED APPROXIMATELY 6 TIMES OVER THE PAST COUPLE OF WEEKS. NO TROUBLE CODES OR LIGHTS (MIL OR WRENCH) HAVE BEEN THROWN OR LIT UP DURING THE INCIDENTS. THE CAR SEEMS TO RIGHT ITSELF AFTER A FEW MINUTES. HAPPENS MOSTLY WHEN THE CAR HAS BEEN SITTING FOR A LONG PERIOD AND IS COLD. TOOK THE CAR TO GLENN FORD IN NICHOLASVILLE, KY AND EXPLAINED WHAT THE VEHICLE WAS DOING AND IF IT WAS RELATED TO THE RECALL THAT THEY PERFORMED (16N02/16S19) ON THE CAR BACK IN FEB 2017. THEY BRUSHED IT OFF AND SAID IT WOULD BE $110 TO LOOK AT THE CAR. WE SAID FINE. THEY HAVE HELD THE CAR FOR 6 DAYS AND SAID THEY DROVE IT AT LEAST 36 MILES AND "NOTHING HAPPENED". THEY SAID THERE ARE NO DTC/FAULT CODES, SO THE CAR IS PERFECTLY FINE. THEY SAID THEY WILL NOT PERFORM THE MOLDED LEADFRAME REPAIR OF THE RECALL BECAUSE THERE ARE NO FAULT CODES. I CALLED FORD CUSTOMER SERVICE COMPLAINING OF THE SITUATION BECAUSE THE INFO ON THE NOTICE SAYS EITHER A FAULT CODE SHOWS UP OR THE CUSTOMER "REPORTS AN INTERMITTENT UNINTENDED DOWNSHIFT INTO FIRST GEAR". WELL, THAT IS EXACTLY WHAT WE REPORTED BEFORE WE EVEN REALIZED ANYTHING ABOUT THE LEADFRAME PART OF THE RECALL. BOTH THE DEALERSHIP AND FORD HAVE REFUSED TO FIX THE VEHICLE UNLESS THERE IS A DEFAULT CODE/DTC SHOWING. THEY WANT US TO DRIVE THE CAR UNTIL A FAULT CODE SHOWS (THUS POSSIBLY ENDANGERING OUR LIVES) AND THEN THEY WILL LOOK AT IT AGAIN. DOESN'T MEAN FIX IT, JUST LOOK AT IT AGAIN FOR ANOTHER $110. THIS IS COMPLETELY OUT OF LINE. FORD WON'T EVEN FIX IT UNDER THEIR OWN RECALL INSTRUCTIONS!!!! AND THE CAR QUALIFIES!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11045614November 13, 2017
ELECTRICAL SYSTEM
WHEN STARTING MY CAR, THE WRENCH ICON STAYS LIT ON MY DASHBOARD. THE CAR MANUAL STATES THAT THIS IS AN ISSUE WITH THE ELECTRONIC THROTTLE CONTROL. THE CAR DOES NOT RECOGNIZE WHEN I AM (OR NOT) PUSHING ON THE GAS PEDAL- SOMETIMES WHEN I LIGHTLY PUSH THE PEDAL, THE ENGINE REVS, OTHER TIMES THE CAR WON'T MOVE AT ALL. THIS HAS PUT ME (AND OTHER DRIVERS ON THE ROAD) IN A VERY DANGEROUS POSITION TO BE IN, THAT I CAN'T CONTROL MY CAR. I HAVE READ MANY THINGS ONLINE THAT THERE HAS BEEN THIS ISSUE WITH MANY OTHER FORD/LINCOLN CARS, FROM 2011-2015. WHEN CALLING MY LOCAL DEALERSHIP, THEY SAID THEY WILL NOT FIX THIS ISSUE FREE OF CHARGE, EVEN THOUGH FORD HAD A "CUSTOMER SATISFACTION PROGRAM". I WAS TOLD MY CAR IS NOT IN THOSE THAT HAD THAT ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11045771November 13, 2017
AIR BAGS
TAKATA RECALL. FRONTAL PASSENGER AIRBAG INFLATOR MAY RUPTURE AND HAS NOT BEEN REPAIRED. RECEIVED NOTIFICATION THROUGH THE MAIL MARCH 2017. I'VE CONTACTED VISTA FORD OF WOODLAND HILLS CA NUMEROUS TIMES SINCE THE FIRST NOTIFICATION & ALSO SPOKE TO THE MGR. OF SERVICE JEFF HARKNESS. JEFF INDICATED HE HAS NO INFORMATION ON WHEN THE REPLACEMENT PARTS WILL BE AVAILABLE WHATSOEVER. NEED TO HAVE THE AIRBAG REPAIRED ASAP. IF IT RUPTURES, IT MIGHT KILL OR SEVERALLY INJURE SOMEONE. ALREADY HAD ON AIRBAG REPLACED ON THE DRIVER SIDE, NOW THE PASSENGER SIDE?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11044778November 9, 2017
AIR BAGS
TAKATA RECALL - STILL WAITING FOR KEARNY PEARSON FORD TO CONTACT ME FOR REPLACEMENT THE AIRBAG. BOOKED AN APPOINTMENT IN AUGUST 2017 BUT THEY SAID I NEED TO WAIT FOR THEM TO CONTACT ME WHEN THEY HAVE THE PIECES IN STOCK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11044839November 9, 2017
AIR BAGS
TAKATA RECALL, I KEEP BEING TOLD THE REMEDY FOR THE PASSENGER SIDE AIR BAG IS NOT AVAILABLE. WILL IT EVER BECOME AVAILABLE BEFORE TAKATA GOES BANKRUPT?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11044906November 9, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 FORD MUSTANG. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (ROUNTREE FORD LINCOLN, 8770 BUSINESS PARK DR, SHREVEPORT, LA 71105) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT CONTACTED AND MADE AWARE OF THE FAILURE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11045040November 9, 2017
AIR BAGS
TAKATA RECALL. PASSENGER AIR BAG RECALL, NO REMEDY YET, TAKATA IS FILLING BANKRUPTCY AND DEADLINE FOR FILLING IS DECEMBER 27, 2017. STILL NO WORD FROM FORD ABOUT GETTING MY AIR BAG REPLACED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11044740November 8, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 FORD MUSTANG. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS) AND STATED THAT THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. THE DEALER (NORTH COUNTY FORD, 450 W VISTA WAY, VISTA, CA 92083, (760) 945-9900) DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE CONTACT WAS UNABLE TO DETERMINE WHEN THE VEHICLE WOULD BE REPAIRED. THE MANUFACTURER WAS CONTACTED. THE CONTACT WAS NOT EXPERIENCING A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *TT UPDATED 8/6/18*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11044095November 7, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2012 FORD MUSTANG. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS) AND STATED THAT THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. THE DEALER (FOWLERVILLE FORD, 8100 COUNTRY CORNER DR, FOWLERVILLE, MI 48836, (517) 223-7777) DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE CONTACT WAS UNABLE TO DETERMINE WHEN THE VEHICLE WOULD BE REPAIRED. THE MANUFACTURER WAS CONTACTED AND COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE CONTACT WAS NOT EXPERIENCING A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11043719November 6, 2017
AIR BAGS
TAKATA RECALL: FORD DEALER ( NORTH CENTRAL FORD ) THEY STATED THAT FORD HAS NOT INFORMED THEM HOW TO HANDLE THIS RECALL. THERE ARE NO PARTS TO HANDLE IT. WHAT IF MY SON IS IN THE PASSENGER SEAT. THE AIRBAG DEPLOYS KILLING HIM OR WHO EVER IS IN THE PASSENGER SEAT. HOW ARE WE GOING TO FIX THIS?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11041979November 1, 2017
AIR BAGS
TAKATA RECALL I HAVE NOT HAD AN ACCIDENT, BUT HAVE CONTACTED NUMEROUS FORD DEALERS IN AN ATTEMPT TO HAVE THIS RECALL SATISFIED, WITH NO SATISFACTION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11042182November 1, 2017
AIR BAGS
PASSENGER AIRBAG STILL HAS NOT BEEN REPLACED. IT WAS RECALLED SOMETIME AGO, AND I HAVE NOT BEEN NOTIFIED OF A DATE IT WILL BE FIXED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11042238November 1, 2017
AIR BAGS
TAKATA RECALL - IT IS COMPLETELY UNACCEPTABLE THAT SHRAPNEL CAN KILL ME IF THE AIR BAGS DEPLOY RATHER THAN THE ACCIDENT! IMMEDIATE ACTION IS NEEDED FOR REPLACEMENT!! I HAVE NOT ONE BUT TWO CARD AFFECTED!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11041419October 30, 2017
AIR BAGS
TAKATA RECALL. I AM UNABLE TO GET A REPLACEMENT PASSENGER SIDE AIRBAG AND THE DEALERSHIP IS TELLING ME THERE IS NO REMEDY AVAILABLE. I HAVE RECEIVED BANKRUPTCY NOTICE REGARDING THIS AND DO NOT FEEL THAT I SHOULD HAVE TO PAY TO GET THIS FIXED, IF PARTS ARE FINALLY AVAILABLE. PLEASE ADVISE ON THE DIRECTION I SHOULD GO TO MAKE MY CAR SAFE AGAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11040662October 28, 2017
STRUCTURE:BODY, SERVICE BRAKES, WHEELS
COMPLAINT/CONSUMER INFORMATION [XXX] [XXX] [XXX] BUSINESS INFORMATION CARMAX , INC. 12800 TUCKAHOE CREEK PKWY RICHMOND, VA 23238 COMPLAINT SUMMARY COMPLAINT TYPE: CONSUMER TO BUSINESS COMPLAINT NATURE OF COMPLAINT: PRODUCT ISSUES PROBLEM DESCRIPTION: I BOUGHT A 2012 MUSTANG THROUGH CARMAX ON OR ABOUT 10/23/2017 FROM THE LITHIA SPRINGS LOCATION ONLY TO GET LIE TO AND GIVING FALSE PRETENSES AND FRAUD ,THEY LIE TO SEVERAL TIMES OVER WHEN I HAVE DOCUMENTATION THAT STATES IF A CUSTOMER FINDS ANY PROBLEMS WITH THERE VEHICLE AND IF THERE NOT SATISFIED WITH THERE PURCHASE A CUSTOMER CAN GET THERE MONEY BACK THEY HAVE 5 DAYS TO RETURN AND A CUSTOMER HAS THIRTY DAYS TO GET ANY REPAIRS OR ISSUES RESOLVED ,MY VEHICLE HAS SET IN SERVICE EVERY SENSE I BOUGHT AND WHEN I TOOK THE VEHICLE TO CARMAX I'VE HAVE BEEN TREATED LIKE WHO CARES ,THEY NOTHING TO MY VEHICLE I'M GETTING MY MONEY BACK I WAS LIE TO ABOUT THE SERVICE TO BE DONE ,I HAVE WITNEESS THAT HEARD SALES MANAGERS LIE ABOUT WHAT NEEDED TO BE DONE WHEN I TRIED TO EXPLAIN I WAS THREATEN AND TOLD THAT NOTHING WAS GOING TO BE DONE ,THE BRAKES WERE BAD I ALMOST WRECK IN THE CAR WITH MISS MATCH TIRES ,CARMAX IS COMMITTING FRAUD I HAVE ON BLACK AND WHITE BECAUSE I CALLED THE EXECUTIVE CUSTOMER RELATIONS,THEY TOLD AS I RECORDED THE INCIDENT IN FRONT OF TWO MANAGERS THAT LIE TO ME AND TOLD ME MY 5 DAYS WAS UP AND THAT I COULDN'T GET MY MONEY BACK I'M GOING IT FILE OTHER COMPLAINTS,THE SERVICE DEPARTMENT DID NOT DO ANYTHING TO MY VEHICLE I DO HAVE SOME DOCUMENTATION SIGNED STATING THAT COSMIC PROBLEMS WILL BE FIXED THEY DID NOT FIX ANY ISSUES ,I FOUND PROBLEMS WITH THIS CAR AND CARMAX IS FALSELY ADVERTISING SO THEY WON'T FIX ANY ISSUES ,THERE WAS NO SERVICE FOUND TO BE DONE ON THIS 2012 MUSTANG, I WILL SEEK LEGAL ACTION FOR FRAUD AND BRAKES ARE BAD AND TIRES. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).'*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11040457October 27, 2017
AIR BAGS
TAKATA RECALL - WE HAVE CONTACTED THE FORD DEALERSHIP SEVERAL TIMES REGARDING THE RECALL FOR THE TAKATA AIRBAG INFLATOR. WE ARE TOLD THE DEALERSHIP DOES NOT HAVE THE PARTS TO MAKE THE NECESSARY REPAIR, AND IS WAITING FOR THE MANUFACTURER TO SEND THEM THE PARTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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