Ford Mustang Complaints (2009)

181 consumer complaints on file.

#11002126June 29, 2017
AIR BAGS
TL* THE CONTACT OWNS A 2009 FORD MUSTANG. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS) EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE AIR BAG WARNING INDICATOR ILLUMINATED. THE CONTACT STATED THAT THE DRIVER'S SIDE AIR BAG WAS REPLACED BY THE DEALER (HEMMIT FORD DEALER 150 CARRIAGE CIRCLE HEMMIT CA, 92545 PHONE 951-658-1370); HOWEVER, THE FRONT PASSENGER AIR BAG WAS NOT REPLACED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 123,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11000556June 21, 2017
AIR BAGS
TAKATA RECALL ISSUE GETTING PARTS TO COMPLETE RECALL. HAVE BEEN TRYING TO GET THE PASSENGER AND DRIVER AIRBAG RECALL RESOLVED FOR OVER A YEAR, PASSENGER AIR BAG PARTS NOT AVAILABLE TO DEALER. HAVE BEEN WAITING FOR OVER A YEAR FOR THE PASSENGER AIR BAG PARTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10994091June 9, 2017
AIR BAGS
TAKATA RECALL - 15S21 - NHTSA RECALL 15V-319 FORD DEALER LICCARDI SUPPOSEDLY DID THIS RECALL ON 8/9/2016. I STILL GET NOTICES FROM FORD THAT I STILL NEED TO HAVE THIS RECALL DONE. I FOUND THAT VIN ON THEIR RECALL INVOICE(#192789) WAS FOR A DIFFERENT CAR( 1ZVH80N495133278) . I NOTIFIED FORD AND THEY UPDATED THEIR RECORD FOR MY CAR TO INDICATE THE RECALL WAS DONE. I AM CONCERNED NOW THAT THE RECALL WAS NOT ACTUALLY DONE ON MY CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10990847May 22, 2017
POWER TRAIN
THE REAR DIFFERENTIAL ON MY CAR WAS LEAKING FLUID WITH LESS THAN 30,000 MILES ON THE CAR. THE 3 YEAR/36,000 MILE WARRANTY HAD EXPIRED SO I INSPECTED IT MYSELF.WHEN I REMOVED THE FILL PLUG IN THE REAREND I HEARD PRESSURE ESCAPE.THAT TOLD ME THE PRESSURE RELIEVE VALVE IN THE REAREND WAS DEFECTIVE.BUT BECAUSE OF THAT MY SEALS NEED TO BE REPLACED IN MY REAR DIFFERENTIAL NOW.AFTER TALKING TO OTHER MUSTANG OWNERS I HAVE BEEN TOLD THIS IS A COMMON AND EXPENSIVE AND DANGEROUS PROBLEM.THIS COULD CAUSE FLUID TO LEAK ONTO REAR BRAKES OR EVEN WORSE TO MUCH FLUID LOSE WOULD CAUSE THE REAR DIFFERENTIAL TO LOCK UP AND CAUSE A ACCIDENT.I MODIFIED THE RELIEF VALVE TO FIX THE PRESSURE BUILD UP PROBLEM.BUT NOW NEED TO HAVE THE SEALS REPLACED WHICH IS A EXPENSIVE REPAIR.I RARELY DRIVE MY CAR AND IT IS ALWAYS GARAGED.THAT IS HOW I NOTICED IT WAS LEAKING AFTER SEEING A PUDDLE ON THE FLOOR.I ALSO KNOW THIS IS A COMMON PROBLEM ON THAT YEAR MUSTANG BECAUSE I'VE SEEN ON AUTOMOTIVE BLOGS ON THIS PROBLEM AND THEY RECOMMEND BUYING A AFTERMARKET RELIEF VALVE BEFORE THIS PROBLEM HAPPENS.IT ISN'T LIKE MY CAR WAS DRIVEN IN HARSH CONDITIONS OR EVEN DRIVEN DAILY. I FIXED THE RELIEF VALVE MYSELF AND HAVE NOT HAD THE DAMAGED SEAL REPLACED YET,BECAUSE I WAS GOING TO HAVE IT DONE WHEN THEY REPLACED THE RECALLED AIRBAGS. EVERY TIME I TRY TO SET UP A APPOINTMENT THEY SAY THE STILL DON'T HAVE THE REPLACEMENT AIRBAGS IN STOCK. I RARELY DRIVE THE CAR NOW BECAUSE OF THE ISSUES AND MAYBE DRIVEN THE CAR A FEW TIMES IN THE PAST 2 YEARS. I BELIEVE THIS IS A COMMON PROBLEM ON THE 2005-2009 FORD MUSTANG AND FORD SHOULD REPAIR AND REPLACE ANY PARTS DAMAGED BY THIS ISSUE.THE RELIEF VALVE IS ONLY A 10-15 DOLLAR PART BUT IT'S FAILURE CAN CAUSE THOUSANDS OF DOLLARS IN DAMAGE AND ALSO A DEADLY CRASH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10990561May 19, 2017
AIR BAGS
FORD STILL HAS NOT COMPLETED THE REPAIRS FOR PASSENGER SIDE AIRBAG. I DO NOT FEEL COMFORTABLE HAVING A FRONT SEAT PASSENGER. WHY HAS THIS NOT BEEN DONE? CAN I CONSIDER IT SAFE TO HAVE A FRONT SEAT PASSENGER. THIS HAS BEEN MUCH TOO LONG BEING CORRECTED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10990618May 19, 2017
AIR BAGS
I AM COMPLAINING ABOUT THE UNACCEPTABLE DELAY IN FORD PROVIDING THE REPAIR/REPLACEMENT FOR MY TAKATA FRONT PASSENGER AIRBAG. THIS IS DANGEROUS AND TOTALLY UNRESPONSIVE. PLEASE CONTACT FORD TO EXPEDITE THIS RECALL/REPAIR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10985038May 12, 2017
AIR BAGS
TAKATA RECALL. WE WERE NOTIFIED LAST YEAR ABOUT THE DEFECTIVE AIRBAG ON THE PASSENGER SIDE. TO DATE, NO REMEDY OR FIX IS AVAILABLE. WHEN CAN I EXPECT THE REPAIR TO BE MADE AVAILABLE???
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10981451April 29, 2017
AIR BAGS
TAKATA RECALL RECALL TITLE: TAKATA NON-DESICCATED PHASED STABILIZED AMMONIUM NITRATE (PSAN) PASSENGER FRONTAL AIRBAG INFLATORS NHTSA RECALL NUMBER: 16V384 ALMOST ONE YEAR AGO MY PASSENGER AIRBAG WAS RECALLED. IT IS TAKING TOO LONG FOR A REMEDY TO BECOME AVAILABLE. IF A TIMELY REPAIR IS NOT FEASIBLE, TAKATA AND FORD SHOULD PROVIDE MONETARY RELIEF. THIS DELAY IS UNACCEPTABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10972124April 12, 2017
AIR BAGS
TAKATA RECALL - ACCORDING TO THE NHTSA.GOV WEBSITE, "THE PASSENGER FRONTAL AIRBAG INFLATOR COULD RUPTURE IF THE VEHICLE IS INVOLVED IN A CRASH WHERE THE SUPPLEMENTAL FRONTAL AIRBAGS ARE DESIGNED TO DEPLOY" ... SINCE THIS RECALL WAS ISSUED ON 06/01/2016 AND THE REMEDY IS NOT YET AVAILABLE, THIS PROBLEM HAS NOT BEEN ADDRESSED IN A TIMELY MANNER! MY WIFE AND I ARE EXTREMELY CONCERNED ABOUT THE SAFETY OF OUR SON DRIVING THIS VEHICLE (AGE 22). THIS IS ESPECIALLY TRUE BECAUSE WE LIVE IN THE HOUSTON AREA AND THERE IS A HIGH LEVEL OF HUMIDITY HERE IN THIS ENVIRONMENT. I WANT FORD TO ADDRESS THIS ISSUE ASAP!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10968361March 24, 2017
AIR BAGS
TAKATA RECALL: REF. NHTSA ID #: 10945038 SUBMITTED ON JANUARY 13TH. DURING JULY 2016, I RECEIVED A RECALL NOTICE FROM FORD MOTOR COMPANY ABOUT THE PASSENGER SIDE AIR BAG INFLATOR NEEDING REPLACED. THE LETTER STATED THAT A RUPTURED INFLATOR MAY CAUSE SERIOUS INJURY OR DEATH. I HAVE READ THE RISKS OF BOTH KEEPING THE STATUS QUO AND THE RISKS INVOLVED WITH DEACTIVATING THE INFLATOR. SINCE THE REPLACEMENT PART AND REPAIR NOTICE HAS NOT BEEN RECEIVED BY FORD TO DATE, I WANT TO DEACTIVATE THE PASSENGER SIDE INFLATOR UNTIL A REPLACEMENT PART IS INSTALLED. TODAY, MARCH 24TH, 2017, I CALLED THE NHTSA CUSTOMER SERVICE NUMBER TO LEARN THE PROCESS TO HAVE A DEALERSHIP DEACTIVATE THE SWITCH. I WAS DIRECTED TO THE NHTSA WEBSITE AND ENTERED "DEACTIVATE AIR BAG" IN THE SEARCH BOX. I LOCATED APPENDIX C AND TOOK THE COMPLETED FORM TO MY NEAREST FORD DEALERSHIP. AT THE END OF MY PHONE CALL, I ASKED IF TAKATA WILL ASSUME THE LABOR COST FOR THIS EFFORT OR WHETHER I WILL BE EXPECTED TO PAY. THE NHTSA CUSTOMER SERVICE REP TOLD ME THAT I WOULD NOT BEAR THAT COST. I DROVE MY CAR TO SAM PACK FIVE STAR FORD IN PLANO, TX AND THE SERVICE TECH TOLD ME THAT THEY DO NOT DO THAT AND WONDERED WHERE I GOT THE FORM SINCE IT LACKED A GOV'T LETTERHEAD AND LOOKED LIKE SOMETHING I GENERATED MYSELF. AFTER MORE INSISTENCE ON MY PART, THE SERVICE TECH WENT TO HIS SUPERVISOR. THE RESPONSE WAS THAT 1) THEY NEVER DID THIS BEFORE 2) I WOULD HAVE TO GET FURTHER AUTHORIZATION FROM FORD CUSTOMER SERVICE 3) THEY DO NOT HAVE THE LABELS TO PUT ON/IN THE CAR AND WOULD HAVE TO ORDER THEM; ASSUMING THERE IS A PART # FOR THEM, AND 4) I WOULD BE CHARGED $135 FOR THEIR LABOR TO DEACTIVATED SINCE IT IS NOT PART OF THE REMOVE AND REPLACEMENT OF THE INFLATOR. FORD MADE A COPY OF MY COMPLETED FORM AND STATED THAT THEY WOULD PURSUE DIRECTION THROUGH THEIR CHANNELS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10958836March 6, 2017
AIR BAGS
I TOOK MY 2009 MUSTANG TO THE COLUMBUS, OHIO DEALERSHIP WHERE I PURCHASED THE CAR FOR THE DRIVER'S SIDE AIRBAG RECALL WHICH EVIDENTLY THEY FIXED. THE NEXT DAY MY AIRBAG LIGHT WENT ON WHICH IT HAS NEVER DONE BEFORE. I TOOK IT BACK TO THE DEALERSHIP. I WAS TOLD NOW THAT THE PASSENGER SIDE AIRBAG WAS INOPERABLE AND IT WOULD COST $750 TO REPAIR AND NOW NEITHER AIRBAG WAS WORKING. I DID SOME RESEARCH ONLINE AND FOUND OUT ABOUT THE PASSENGER SIDE AIRBAG WAS UNDER RECALL AS WELL. I CALLED THE DEALERSHIP BACK AND THE SERVICE PERSON HAD NO IDEA ABOUT THAT RECALL CODE 17S01. I EVEN GAVE HIM THE CODE NUMBER. NOW THE DEALERSHIP REFUSES TO REPAIR SUPPOSEDLY BECAUSE THE PART OF THE AIRBAG THAT IS BROKEN IS NOT COVERED ON THIS RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10954867February 15, 2017
VEHICLE SPEED CONTROL
MY CAR STALLED A FEW TIMES WHEN I STOPPED AT STOP SIGNS THEN IT DIDNT HAPPEN AGAIN FOR A FEW WEEKS. THIS TIME I WAS RUNNING INTO DUNKINS TO GET A COFFEE SHUT THE CAR OFF CAME OUT 2 MIN LATER STARTED THE CAR WENT TO DRIVE AWAY AND THE CAR WOULD NOT ACCELERATE. SHUT OFF CAR WAITED A MIN RESTARTED IT AND NO PROBLEM DROVE ON. A FEW DAYS LATER SAME THING RAN IN STORE CAME OUT AND IT DID IT AGAIN. BROUGHT IT TO A MECHANIC HE HOOKED IT UP TOLD ME IT WAS THE ELECTRONIC THROTTLE CONTROL AND IT HAD TO BE REPLACED. HE TOLD ME FORD HAD RECALLS ON MANY OF THE CARS FOR THIS BUT NO IDEA WHY THE MUSTANG WAS NOT RECALLED CAUSE IT USED THE SAME PART AS THE OTHER CAR. HAD TO GET IT REPLACED. THEY SAID IF I KEPT DRIVING IT LIKE THAT IT WOULD GO INTO LIMP MODE AND THATS VERY BAD WHILE DRIVING ON THE HIGHWAY CAUSE THAT COULD CAUSE A FATAL ACCIDENT. NOT HAPPY ABOUT THIS AND DON'T UNDERSTAND WHY THE MUSTANG WOULD NOT BE ON THE RECALL LIST FOR THIS PROBLEM. THE CAR TACHOMETER WAS RACING UP AND DOWN PERIODICLLY WHEN I BOUGHT THE CAR BUT THE COULDN'T FIGURE OUT THE REASON AND SAID THE CAR WAS FINE. I'M NOT SURE WHAT KIND OF PHOTO YOU WANT BELOW. I HAVE THE ORIGINAL PART THE MECHANIC TOOK OUT OF MY CAR AND I HAVE THE INVOICE FOR GETTING IT DONE. IS THAT WHAT YOU NEED?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10950118February 7, 2017
AIR BAGS, STRUCTURE:BODY, VEHICLE SPEED CONTROL
"TAKATA RECALL" I WAS DRIVING MY 2009 FORD MUSTANG ON A NEIGHBORHOOD STREET 30 MPH, WHEN I TURNED A CORNER (10 MPH) I ATTEMPTED TO HONK MY HORN AND THE PASSENGER AIRBAG DEPLOYED, MY CAR ACCELERATED WITH A HARD RIGHT STRAIGHT INTO A DUMPSTER DAMAGING THE DRIVERS SIDE OF THE VEHICLE, THE DRIVERS SIDE AIRBAG DID NOT DEPLOY. I HAD PURCHASED THE CAR 6 MONTHS BEFORE THIS ACCIDENT AND THE HORN HAD NOT WORKED, WE DID NOT KNOW THERE WAS A RECALL ON THE AIRBAG AT THIS TIME. THIS ACCIDENT COULD HAVE KILLED SOMEONE BECAUSE THE CAR BECAME UNCONTROLLABLE, THE IMPACT WAS SO FORCEFUL IT BENT THE FRAME OF THE CAR THE DAMAGE TO THE VEHICLE IS ESTIMATED AT $7000.00.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10945038January 13, 2017
AIR BAGS
TAKATA RECALL; I RECEIVED A LETTER FROM FORD MOTOR COMPANY IN JULY OF 2016 THAT INFORMED ME OF A SAFETY RECALL (16S26 / NHTSA RECALL 16V-384) THAT AFFECTS MY VEHICLE AND FURTHER STATES THAT SHOULD THERE BE AN AIRBAG DEPLOYMENT, A RUPTURED INFLATOR MAY CAUSE SERIOUS INJURY OR DEATH. I HAVE NOT YET BEEN CONTACTED FOR THE REPLACEMENT INFLATOR AND I HAVE VISITED MY LOCAL DEALERSHIP ON TWO OCCASIONS TO STATUS THE RECALL. I WAS INTERESTED IN HAVING THE PASSENGER SIDE INFLATOR DEACTIVATED UNTIL THE REPAIR WAS ACCOMPLISHED BUT THE DEALERSHIP REPRESENTATIVE STATED THEY WERE NOT AUTHORIZED TO DEACTIVATE. THEREFORE, I NEED YOUR AUTHORIZATION TO ALLOW FORD TO DEACTIVATE THE PASSENGER SIDE INFLATOR IMMEDIATELY AND UNTIL THE RECALL HAS BEEN SATISFIED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10944572January 12, 2017
AIR BAGS
TAKATA RECALL: NOTICE RECEIVED JULY 2016!! NO NOTICE OF PART AVAILABLE NOW 01/12/2017. WAITED OVER 8 MONTHS FOR DRIVER'S SIDE-REPAIRED AT MY EXPENSE!! SEEMS BUYING THE PARTS IS NOT A PROBLEM FOR FORD. WHAT THE [XXX] IS WRONG WITH FORD!! SUBARU SEEMS TO GET THEIRS DONE IN A TIMELY FASHION, WHY IS FORD UNABLE TO. LIVES ARE AT RISK AND FORD DOES NOT GIVE A [XXX]!!! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10928492November 29, 2016
AIR BAGS
TL* THE CONTACT OWNS A 2009 FORD MUSTANG. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 01/10/2017*CT UPDATED 7/11/18*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10926087November 15, 2016
AIR BAGS
TAKATA RECALL - PART REPLACEMENT FOR THIS USED CAR IS STILL OUTSTANDING. (IS FORD CREATING THE REPLACEMENT INFLATOR AS HAS BEEN INFORMALLY REPORTED?) VIN NUMBER WAS NOT FOUND IN NHTSA LISTING, WHICH CONCERNS ME GREATLY, SO WILL I STILL BE INFORMED WHEN REPLACEMENT PART(S) AVAILABLE SINCE THIS HAS NOW BEEN REPORTED?! THE CAR IS A CONVERTIBLE(CV) IF THAT MAKES ANY DIFFERENCE. WOULD LIKE TO HAVE PART REPLACED IMMEDIATELY AS THREE PEOPLE, INCLUDING TWO CHILDREN, ARE TRANSPORTED IN CAR EVERY DAY, AND THE INFLATOR ISSUE IS VERY CONCERNING. THE DELAY IN REPLACEMENT IS UNACCEPTABLE IN MY VIEW. PARTS SHOULD BE REPLACED ASAP!! PLEASE TREAT REPLACEMENT WITH REAL URGENCY AND LET THE AUTHOR HAVE FREQUENT UPDATES VIA MAIL OR E-MAIL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10926186November 15, 2016
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2009 FORD MUSTANG. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10908295September 20, 2016
AIR BAGS
COMPUTER SYSTEM CHECK INDICATED SRS LIGHT ON CODE 22. THIS CODE IS FOR A FAULTY SIDE AIRBAG MODULE/HARNESS. THE SIDE AIR BAG IS BUILT INTO THE DRIVER SEAT. THERE WAS A SERVICE BULLETIN TSB 09-8-7 REGARDING THE WIRE HARNESS THAT IS STRETCHING THE WIRE TO THE AIR BAG MODULE. THIS SAFETY ISSUE SHOULD BE ADDED TO THE RECALL LIST. THE TSB FILE IS 7MB THEREFORE HERE IS THE LINK TO THE TSB 09-8-7 HTTP://KERRYMITCHELL.NET/MUSTANG/DOCUMENTS/TSB/TSB09-08-07.PDF, PLEASE COPY AND PASTE ON BROWSER TO OPEN THE FILE. PLEASE INVESTIGATE. THANK YOU. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10907280September 16, 2016
AIR BAGS
TAKATA RECALL MY 2009 MUSTANG RECENTLY HAD A REPAIRED DRIVER SIDE AIRBAG. FROM THE TAKATA COURT DOCS IT LOOKS LIKE A PASSENGER FRONT AIRBAG IS COMING. MY CAR IS DUE FOR A STATE INSPECTION BUT WONT PASS BECAUSE OF AN AIRBAG DASH LIGHT. AFTER RESEARCH I FOUND A FORD TSB 10-23-8 THAT SHOWS THIS YEAR VEHICLE HAS DRIVER AND PASSENGER SIDE AIR BAG ISSUES ALSO AND A SYMPTOM IS THE DASH WARNING LIGHT AND CDE 23. I CANT DRIVE MY CAR SINCE ITS REJECTED BUT ID LIKE MORE RESEARCH INTO THIS TSB TO SEE IF A RECALL IS WARANTED. DEALER WANTS TO CHARGE $600 TO REPLACE EACH SIDE. $1200 TOTAL. I FEEL THIS IS A PUBLIC SAFETY ISSUE AND SHOULD BE REMEDIED BY FORD. HELP...
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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