Ford Mustang Complaints (2016)

380 consumer complaints on file.

#11119344August 11, 2018
ELECTRICAL SYSTEM, ENGINE, SEAT BELTS
THE POWER WENT OUT WHILE THE ENGINE WAS RUNNING, WHILE MOVING STEERING WHEEL FROZE,,TOOK TO HAVE FIXED AND POWER TRAIN WAS DAMAGED FROM REPAIRS BUT TOLD IT WAS FIXED , BUT THE DASH SCREEN KEEPS GOING OUT. NOW 3 RECALLS 2 FOR SEATBELTS, FRONT AND BACK, AND THE COOLING SYSTEM IS BEING RECALLED FOR A HOSE OR SYSTEM MALFUNCTION THAT COULD CAUSE A FIRE . ALREADY HAD THE AIR ASSEMBLY FIXED , NOW THIS LATEST RECALL. ALL AROUND THIS IS AN UNSAFE CAR TO DRIVE, IT ONLY HAS 11,000 MILES ON IT AND IT HAS HAD MAJOR DEFECTS AND SEVER THINGS GO WRONG . IT'S A LEMON
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11112208July 18, 2018
AIR BAGS, SUSPENSION, WHEELS
I HAVE HAD TWO COLLISION IN MY VEHICLE AND THE AIR BAGS DID NOT DEPLOY EITHER TIME. BOTH WERE AT A RATE OF SPEED APPROXIMATELY 50 MPH. ONE WAS A REAR END COLLISION THAT WAS ON THE DRIVERS SIDE REAR. THE OTHER WAS TO THE DRIVER SIDE WHEEL AND LIGHT AREA. THE REAR COLLISION I WAS IN MOTION ABOUT 10 MPH AND WAS STRUCK AT APPROX. 50 MPH. THE FRONTAL COLLISION I WAS TRAVELING ABOUT 40 MPH AND WAS STRUCK MOVING AT APPROX. 40-50 MPH. THIS COMPLAINT IS IN REGARDS TO THE FRONTAL COLLISION. I HAVE PHOTOS BUT CANNOT GET THEM TO UPLOAD BUT PROVIDE THEM FOR FURTHER INVESTIGATION.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11104982July 1, 2018
ELECTRONIC STABILITY CONTROL (ESC), FUEL/PROPULSION SYSTEM, SUSPENSION
MY CAR KEEPS OVERHEATING AND CONSYMING TO MUCH OIL I CHECK IT EVERYDAY AND ITS A 2016 FORD MUSTAG ECOBOOST 2DR COUPE WITH ONLY 40000 MILES
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11091273May 1, 2018
ENGINE
ON 4/28, 2018 WHILE DRIVING ON FLORIDA'S TURNPIKE AT 65 MPH WITHOUT WARNING THE CAR DECELERATED AND LOST POWER, GOING INTO LIMP MODE. LUCKILY NO ACCIDENT HAPPENED, BUT CLEARLY A SERIOUS SAFETY ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11084463April 10, 2018
AIR BAGS
I PURCHASED THIS VEHICLE IN DECEMBER 2015. I RECEIVED A NOTICE IN THE MAIL FROM FORD SHORTLY AFTER PURCHASE TELLING ME ABOUT THE DEFECTIVE AIR BAGS. I SHOULD HAVE BEEN ADVISED AT PURCHASE OF THIS DEFECT. I HAVE WAITED PATIENTLY FOR OVER TWO YEARS FOR A NOTICE TO TAKE MY CAR IN TO REPLACE THE AIR BAGS. I ASK AT EACH SERVICE AT THE DEALER AND RECEIVE THE SAME ANSWER: I MUST WAIT UNTIL FORD CONTACTS ME. THIS CAR IS MY WIFE'S PRIMARY WORK VEHICLE. I AM GUESSING THAT FORD WILL NEVER MAKE GOOD ON THEIR PROMISE TO REPLACE THESE DEFECTIVE AIR BAGS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11082268March 31, 2018
ELECTRICAL SYSTEM
BEFORE FEB 2017, SMELLED SMOKE IN VEHICLE, BUT WAS NOT AWARE THAT THIS ISSUE WAS POSSIBLY CONNECTED TO THE NEXT ISSUE. IN FEB 2017, A/C WAS NOT WORKING AND SAW WHITE SMOKE. TOOK VEHICLE TO DON DAVIS FORD IN ARLINGTON, TX AND THEY FOUND A LEAK NEW EVAPORATOR IN A/C. THEY REPLACED HOSES UNDER THE WARRANTY. MARCH 2018 I EXPERIENCED THE SAME ISSUE AND NOW NEED A NEW EVAPORATOR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11080212March 19, 2018
POWER TRAIN
2016 FORD MUSTANG GT 6 SPEED MANUAL. SHIFTING GEARS CLUTCH ALL THE WAY IN IT HAS A HARSH FEELING NOTCHY GOING INTO 1ST 2ND 3RD GEARS THE OTHER GEARS FEEL SMOOTH. I HAVE TALKED TO ANOTHER GUY AND HIS ONLY HAS 2K MILES AND HE HAS THE SAME PROBLEM. I LOVE THIS MUSTANG BUT THAT JUST MAKE IT NOT FUN TO DRIVE ANYMORE. FORD NEEDS TO RECALL THIS PROBLEM ASAP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11075134February 26, 2018
ENGINE
REAR DIFFERENTIAL TRACTION CONTROL CLUTCH PACK FAILURE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11063518January 18, 2018
STRUCTURE:BODY
DURING FIRST LONG ROAD TRIP WITH NEWLY ACQUIRED CAR, BOTH THE DRIVER DOOR AND THE PASSENGER DOOR OPENED FROM LOCKED POSITION AT HIGHWAY SPEED A TOTAL OF SIX TIMES. THE PASSENGER DOOR OPENED FOUR TIMES AND THE DRIVER DOOR TWO TIMES. THESE OCCURRENCES WERE ON 1/13/2018 AND 1/14/2018 DURING AN 1,100 MILE TRIP FROM FLORIDA TO NEW YORK. WITH EACH EPISODE THE DASHBOARD LIT WITH "DOOR AJAR" MESSAGE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11053847December 11, 2017
STRUCTURE:BODY
THE REAR DECK "GT" EMBLEM BROKE ON MY NEW CAR AND FELL OFF. I RETURNED IT TO THE DEALERSHIP TO HAVE IT REPLACED BECAUSE IT IS A NEW VEHICLE AND STILL UNDER WARRANTY. THE EMBLEM WAS REPLACED AS WELL AS THE BACK DECK LID AND THE REVERSE CAMERA BECAUSE IT IS ALL ONE PIECE. AS I LEFT I NOTICED THAT THE NEW DECK LID DID NOT SEAL PROPERLY AND WATER COULD GET IN MY TRUNK SO I RETURNED TO THE SERVICE SHOP. AT THAT TIME I WAS TOLD BY AN ASSOCIATE THAT AN UPDATE WAS MADE TO THE SERVICE MANUAL AND A NEW "BUMPER PAD" WAS REQUIRED TO BE ADDED UNDER THE DECK LID THAT WAS PREVENTING IT FROM CLOSING PROPERLY. I TOLD THEM IT WAS UNACCEPTABLE AND IT NEEDED TO BE FIXED. THEY CONTINUED TO EXPLAIN IT WAS A FACTORY CHANGE AND WAS CORRECTED EXACTLY HOW IT WAS SUPPOSED TO BE ACCORDING TO THE NEW MANUAL UPDATES. THE LARGER PROBLEM IS THAT I EXPLAINED TO THEM THAT I AM ACTIVE DUTY MILITARY AND WAS PICKING THE CAR UP TO DRIVE STRAIGHT TO MY NEW BASE. THEY STATED IT WAS NOT AN ISSUE AND I COULD HAVE MY LOCAL DEALER LOOK AT THE ITEM AND FIX IT UNDER WARRANTY. WELL, I AM NOW AT MY NEW LOCATION AND THE LOCAL DEALER STATED THERE IS NOT ANY UPDATES TO THE MANUAL FOR THEM TO ADD AN EXTRA BUFFER PAD AND THEY THE DECK LID THEY ADDED IS WARPED FROM THEM TRYING TO FORCE IT ON. HOWEVER, THE LOCAL DEALER CANNOT TOUCH IT BECAUSE IT WAS REPAIRED UNDER WARRANTY AT THE OTHER LOCATION AND THEY ARE RESPONSIBLE. NOW THEY WANT ME TO DRIVE IT BACK 490 MILES ONE WAY TO HAVE THEM FIX IT WHEN THEY FIRST LIED TO ME ABOUT WHAT WAS DONE AND THEN ALSO TOLD ME I COULD BRING IT TO A LOCAL SHOP BECAUSE THE MILITARY MOVED ME AND THE WARRANTY WOULD STILL COVER IT. THEY NEED TO PAY WHAT EVER THEY NEED TO THE LOCAL DEALER SO I CAN HAVE MY NEW CAR REPAIRED SINCE THEY MESSED IT UP AND THEN LIED TO ME. MALL OF GEORGIA FORD IS WHERE I PURCHASED IT AND THE SAME SERVICE DEPARTMENT THAT LIED TO ME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11052709December 6, 2017
ELECTRICAL SYSTEM, VISIBILITY
TL* THE CONTACT OWNS A 2016 FORD MUSTANG. WHILE STARTING THE VEHICLE WITH THE AIR CONDITIONER ON, VAPORS ENTERED THE CABIN OF THE VEHICLE. THE VEHICLE WAS TAKEN TO (FAIRWAY FORD, 2323 LAURENS ROAD, GREENVILLE, SC 29607) WHERE IT WAS DIAGNOSED THAT THE EVAPORATOR COIL FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS BEING REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND DID NOT ASSIST. THE FAILURE MILEAGE WAS APPROXIMATELY 35,600.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11047781November 21, 2017
AIR BAGS
FORD LINCOLN IN EL PASO, TX TELLS ME PARTS FOR MY DEFECTIVE AIR BAG IS NOT READY AFTER I GOT A NOTICE THAT SAYS THEY ARE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11032635October 10, 2017
ENGINE
CAR IN MOTION; ON 10/09/2017 - I WAS DRIVING 80 MPH (WHICH IS THE LEGAL SPEED LIMIT), ON MAJOR TEXAS HIGHWAY 130 TOLL ROAD, ENGINE STALLED, CAR HARD TO CONTROL, DIFFICULT TO PULL OFF THE ROAD TO SAFETY. ATTEMPTED TO RESTART CAR SEVERAL TIMES, AFTER 7 OR 8 TIMES IT FINALLY STARTED. IT HAD A ROUGH IDLE, AND CONTINUED TO STALL OUT 6 MORE TIMES FOR THE REMAINING 30 MILES UNTIL I REACHED MY HOME. THERE ARE NO STORES, OR SAFE PLACES TO PULL OFF OF THE ROAD ON THIS TOLL ROAD, AND IT IS A VERY LONG STRETCH OF HIGHWAY TO BE LEFT STRANDED ON. I'VE CONTACTED FORD SERVICE AND THEY SAID THERE IS NOTHING THEY CAN DO, MY CAR IS A 2016 MUSTANG WHICH I BOUGHT BRAND NEW...
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11022810September 12, 2017
STRUCTURE:BODY
THIS CAR WAS NEVER WRECKED AND HAD APPROXIMATELY 7,000 MILES ON IT WHILE DRIVING 70 MPH ON THE HIGHWAY, THE PASSENGER DOOR DISLODGED AND CAME HALFWAY OPEN. WITHIN 5 MILES, THE DRIVERS DOOR DID THE SAME EXACT THING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11018793August 22, 2017
ENGINE
TL* THE CONTACT OWNS A 2016 FORD MUSTANG. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, CARBON MONOXIDE ENTERED THE VEHICLE THROUGH THE AIR CONDITIONING VENTS, WHICH CAUSED THE CONTACT TO HAVE HEADACHES AND NAUSEA. MEDICAL ATTENTION WAS NOT REQUIRED. THE VEHICLE WAS TAKEN TO THE FRIENDLY FORD OF CROSBY DEALER LOCATED AT 2425 US-90, CROSBY, TX 77532; (800) 568-9561 WHERE THE GAS KIT WAS REFILLED. THE CONTACT STATED THAT THE DEALER WAS UNABLE TO DIAGNOSE THE FAILURE. THE CONTACT STATED THAT THE ODOR WAS GETTING WORSE EVERY DAY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS CONTACTED AT 800-568-9561 AND WAS MADE AWARE OF THE FAILURE. THE MANUFACTURER INFORMED THE CONTACT TO TAKE THE VEHICLE TO THE DEALER AND A CASE NUMBER 12966085 WAS PROVIDED. THE APPROXIMATE FAILURE MILEAGE WAS 22,835.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11013463August 7, 2017
STEERING
HAVE HAD ISSUES THAT THE CAR DRIFTS TO THE RIGHT ACROSS LANES UNDER ANY AMOUNTS OF ACCELERATION OR SPEEDS. ONE TIRE HAD GONE COMPLETELY WARN OVER THE COURSE OF SEVERAL MONTHS WHILE THE PROBLEM WAS MOST NOTICEABLE. AFTER NEW TIRES WERE PUT ON THE PROBLEM SWITCHED ITSELF TO STEERING TO THE LEFT INSTEAD. THE SUSPENSION AND STEERING COMPONENTS WERE INSPECTED AS WELL AS TIRE ALIGNMENT. NO MECHANICAL ISSUES HAVE BEEN FOUND. TO JUSTIFY THE CARS BEHAVIOR I WAS INSTEAD FALSELY ACCUSED OF MISHANDLING THE CAR ON NUMEROUS OCCASIONS AND PROVIDED PAPERWORK THAT CLAIMED IT WAS NORMAL FOR FORDS WITH ELECTRONIC POWER STEERING (EPAS/PDC) TO DRIFT AROUND THE ROAD ON THEIR OWN AND THAT IT WAS NOT A SAFETY CONCERN. THIS IS ONE OF FOUR COMPLAINTS WITH THIS CAR THAT HAVE NOT BEEN RESOLVED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11013468August 7, 2017
POWER TRAIN
SINCE I HAVE PURCHASED THE CAR WITH 300 MILES I HAD TO TAKE THE VEHICLE IN BECAUSE THE TRANSMISSION WAS AT TIMES, HARD TO SHIFT, WOULD GRIND A GEAR. LOCKED ME OUT OF A GEAR, AND IN GENERAL CAN SHAKE AND PRODUCE LOUD THUMPING NOISES WHEN ENGAGING GEARS WHILE SITTING AT A STANDSTILL OR EVEN WHILE DRIVING DOWN THE ROAD. I WAS TOLD AT THE TIME THAT THIS WAS NORMAL BEHAVIOR. I HAD TEST DROVE MORE THAN ONE CAR BEFORE PURCHASING THIS ONE. NONE OF THE OTHERS BEHAVED THIS WAY. I HAVE DONE MORE RESEARCH AND DISCOVERED THAT THIS IS A VERY INTERMITTENT ISSUE BETWEEN BUILDS OF THE TRANSMISSION. I TOOK IT IN AGAIN FOR SERVICE. THEY HAD REMOVED THE TRANSMISSION AND SERVICED SOME PARTS. UPON GETTING THE CAR BACK IT ALMOST IMMEDIATELY WENT BACK TO DOING THE SAME THING. THIS IS NOT A BIG SAFETY CONCERN, BUT COULD CAUSE BIGGER AND MORE EXPENSIVE ISSUES DOWN THE ROAD DEPENDING ON WHAT IS HAPPENING TO THE TRANSMISSION. THIS IS ONE OF FOUR COMPLAINTS I HAVE WITH THIS PARTICULAR VEHICLE THAT HAVE NOT BEEN RESOLVED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11013474August 7, 2017
ELECTRICAL SYSTEM
AFTER ABOUT 8 MONTHS OF PURCHASE OF THIS VEHICLE THE BACKUP CAMERA BEGAN TO ACT UP. THE CAMERA WOULD OCCASIONALLY GO TO STATIC OR A COMPLETELY BLACK SCREEN. I HAD FINALLY MANAGED TO HAVE TAKEN A VIDEO AND PRODUCED IT FOR THE MECHANIC TO SEE. THEY SAID THAT THEY COULD NOT RECREATE THE ISSUE SO THEY HAD BLAMED THE PROBLEM ON THE HEAT. WHILE I AGREE IT IS HOT IN THE STATE OF ARIZONA, THIS IS SOMETHING THAT SHOULD HAVE BEEN SORTED OUT DURING THE DEVELOPMENT CYCLES OF THE VEHICLE AND THE CAMERA. ARIZONA THE LAST I CHECKED IS A PART OF THE UNITED STATES WHERE FORD EXISTS AS A COMPANY AND ROAD TESTS VEHICLES ON ACCOUNT OF THE HEAT. THESE ARE SITUATIONS THAT SHOULD HAVE BEEN FIGURED OUT ALREADY. YOU ARE NOT EXPECTED TO RELY ON BACKUP CAMERAS, BUT IN A VEHICLE LIKE THIS IT IS AN IMPORTANT WAY OF BEING ABLE TO SEE OUT THE BACK OF THE CAR AND IS A PREMIUM ITEM. THIS IS ONE OF FOUR COMPLAINTS I HAVE HAD ABOUT THIS VEHICLE THAT HAVE NOT BEEN RESOLVED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11013479August 7, 2017
SERVICE BRAKES
I WAS DRIVING ON THE ROAD AND NOTICED MY PARKING BRAKE INDICATOR FLASHING. I DISCOVERED THAT IT WAS THE PARKING BRAKE HANDLE THAT WAS MOVING FREELY WAS BOUNCING AROUND ENOUGH NEAR THE PARKING BRAKE ENGAGEMENT POINT TO TURN ON THE LIGHT. I TOOK THE CAR IN FOR SERVICE. I WAS TOLD THAT IT WAS NORMAL AND THAT THEY TIGHTENED SOMETHING BUT IT DID NOT RESOLVE THE PROBLEM. THE CORRECT FIX INVOLVES REMOVING THE CENTER CONSOLE TO GET ACCESS TO THE ADJUSTMENT FOR THE BRAKE CABLES. THIS HAS NOT BEEN COMPLETED YET. THIS IS ONE OF FOUR PROBLEMS I HAVE HAD WITH THIS VEHICLE THAT HAVE NOT BEEN RESOLVED. THIS IS SOMEWHAT A SAFETY CONCERN. DEPENDING ON HOW LOOSE THIS IS, PARKING ON A SLOPE COULD FIND THE CAR IN A PREDICAMENT WHERE IT COULD GET LOOSE AND ROLL AWAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11010334July 24, 2017
POWER TRAIN
CLUNKING IN SHIFTING AUTOMATIC TRANSMISSION. LOAD CLUNK IN REAR OF CAR WHEN ACCELERATING FROM STANDING STOP. PROBLEM APPEARED AT 4,500 MILES ON NEW VEHICLE. FORD ATTEMPTED TO FIX, TOOK 3 VISITS AND OVER ONE MONTH. PROBLEM STILL REMAINS. FORD NOW TELLS ME CLUNKING IS NORMAL. I AM AFRAID THE CAR IS NOT SAFE TO DRIVE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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