Ford Mustang Complaints (2015)

439 consumer complaints on file.

#11231417July 12, 2019
SERVICE BRAKES
TL* THE CONTACT OWNS A 2015 FORD MUSTANG. THE CONTACT STATED THAT THE BRAKES MALFUNCTIONED AND WOULD NOT HOLD WHEN THE VEHICLE IDLED TOO LONG ESPECIALLY IN HEAVY TRAFFIC. THE VEHICLE WAS TAKEN TO ALLAN VIGIL FORD OF FAYETTEVILLE (275 GLYNN ST N, FAYETTEVILLE, GA 30214, (770) 461-1151) SEVERAL TIMES, BUT THE FAILURE COULD NOT BE DUPLICATED. THE VEHICLE WAS TAKEN BACK TO THE DEALER AND THE CONTACT STATED THAT THE FAILURE OCCURRED WHEN THE VEHICLE WAS WARMED UP RATHER THAN FROM A COLD START. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 2,000. THE VIN WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11229319July 3, 2019
STRUCTURE:BODY
MY CAR IS GARAGED YEAR ROUND TO INCLUDE 6 MONTHS TOTALLY GARAGED. IT HAS 28,800 MILES. WHILE GETTING OUT THE BEGINNING OF MAY 2019 FOR THE FIRST TIME SINCE OCT, 2018. I NOTICED PAINT BUBBLING UP ON THE HOOD. THE CAR WAS 4 YEARS OLD IN APRIL, THIS WAS SPOTTED IN MAY. CALLED FORD CO. THEY SAID THEY HAD A 3 YEAR/36,000 MILE POLICY FOR THE PAINT. WITH FURTHER INVESTIGATION THRU A RELATIVE WHO WORKS FOR FORD DEALERSHIP IN MI. HE SAID FORD HAS KNOWN ABOUT THE PROBLEM FOR A FEW YEARS. HE SAID IT WAS EITHER INFERIOR MATERIAL, OR THE PREP WORK THAT CAUSED THE BUBBLING.HE ALSO SAID UP TO 2015 IT WAS 3YRS./36,000 MILES. AFTER 2015 THEY FIGURED OUT THE PROBLEM AND CHANGED THE POLICY TO 5YRS./UNLIMITED MILES. I TALKED TO A PERSON THAT HAD A 2016 MUSTANG GT, AND ASKED IF HAD PAINT ISSUES AND SAID YES ON THE HOOD. HE SHOWED ME, AND IT WAS IN THE EXACT SAME SPOT AS MINE!!! MINE WAS ESTIMATED AT $2577.73, SUPPOSEDLY FORD SAID THEY WOULD PAY $768.00, AND THEY HAVE TO REPLACE THE WHOLE HOOD!! SO, YES, THEY KNEW ABOUT THE PROBLEM!! I DIDN'T DO ANYTHING TO CAUSE THIS. IF I DID I WOULD TAKE FULL RESPONSIBILITY FOR IT, BUT FORD SCREWED UP AND SHOULD FIX ALL OF IT AT THEIR EXPENSE. I HAVE PHOTOS OF MY CAR, AND THE 2016 THAT I TALKED WITH, BUT THEY ARE MY PHONE AND I CAN'T SEND THEM BECAUSE I'M ON MY LAPTOP, AND DON'T HAVE ON IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11228919July 2, 2019
UNKNOWN OR OTHER
LOW REFRIGERANT IN 4-YEAR-OLD CAR. KNOWN EVAPORATOR ISSUE. ONLY TSB, NOT RECALL. OCCURS AT ALL TIMES (DURING IDLE AND DRIVING).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11221368June 20, 2019
AIR BAGS, SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC)
WHEN TRAVELING AT 65 MILES A HOUR THE AIRBAG LIGHT, TRACTION CONTROL LIGHTS AND ABS LIGHT CAME ON THE VEHICLE ALSO LOST POWER STEERING. I WAS TOLD THAT BECAUSE THE AIRBAG LIGHT WAS ON THE AIRBAGS WOULD NOT FUNCTION. DEALERS REPORT THAT REAR DRIVER HUB DRIVER SIDE CAUSED THE ISSUE. DEALER REFUSED TO COVER UNDER WARRANTY EVEN THOUGH AIRBAG SYSTEM WAS STILL UNDER WARRANTY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11219270June 11, 2019
ENGINE
I WAS DRIVING ON THE HIGHWAY AT ABOUT 65 MILES PER HOUR. I WENT TO ACCELERATE AND HEARD AND FELT A LOUD BOOM. THE CAR SHUTTERED AND SMOKE BEGAN TO POUR INTO THE CAR. I SLOWED DOWN AND PULLED OVER TO THE RIGHT SHOULDER OF THE FREEWAY. I CUT THE CAR OFF AND COULDN'T RESTART IT. THE BAY AREA FREEWAY SERVICE PATROL STOPPED TO TOW ME TO A SAFE AREA. THE TECHNICIAN SAID THERE WAS OIL ALL OVER THE ROAD AND BACK OF THE CAR. CAR WAS TOWED TO THE NEAREST FORD DEALERSHIP. THE INSPECTION FOUND A CRACKED ENGINE BLOCK. THE CAR HAS 74,000 MILES ON IT AND FORD IS UNWILLING TO HELP BECAUSE THERE WAS NO WARRANTY ON THE VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11218468June 7, 2019
STEERING
WHILE BACKING UP FROM A PARKING SPACE THE STEERING BECAME DIFFICULT & KEPT TRYING TO BOUNCE BACK TO CENTER. IT WAS INTERMITTENTLY EXTREMELY DIFFICULT TO STEER. TOOK THE VEHICLE TO THE DEALER. THEY ALLEGEDLY CORRECTED THE ISSUE. THAT NIGHT MY HUSBAND WAS DRIVING THE VEHICLE AND EXECUTED A RIGHT TURN AT SPEED. THE POWER STEERING FAILED AND THE STEERING WHEEL VIOLENTLY JERKED BACK TO CENTER. THE VEHICLE STRAIGHTENED OUT OF THE TURN INTO THE MEDIAN AND TOWARD ONCOMING TRAFFIC. WITH TERRIFIC STRENGTH AND EFFORT MY HUSBAND WAS ABLE TO FORCE THE VEHICLE BACK INTO THE LANE AND AVOID A COLLISION. THE DRIVER INFORMATION CENTER LET UP WITH WARNING MESSAGES AND THE TRACTION CONTROL WARNING INDICATOR ILLUMINATED. WITH TREMENDOUS EFFORT WE ABLE TO SAFELY GET THE VEHICLE TO THE DEALERSHIP. SINCE MY HUSBAND WAS DRIVING, HIS STRENGTH WAS THE ONLY THING THAT PREVENTED IMPACTING VEHICLES IN THE ONCOMING LANE DURING THE TURN. I CAN ONLY GUESS THAT HAD I BEEN BEHIND THE WHEEL WHEN THE STEERING FAILED THE OUTCOME MAY HAVE BEEN TRAGIC. THE DEALERSHIP NOW SAYS THE STEERING RACK REQUIRES REPLACEMENT. THE VEHICLE ONLY HAS 44K MILES AND IS MY DAILY DRIVER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11218587June 7, 2019
FUEL/PROPULSION SYSTEM
TOOK MY FORD MUSTANG TO FORD AND THEY TOLD ME THEY HAD TO REPLACE THE FUEL VAPOUR HOSE. ONCE JOB WAS COMPLETED I ASKED IF IT WAS COVERED SINCE I HAD DONE RESEARCH AND IT WAS A RECALL THIS MUSTANG HAD. THEY SAID NO, AND ENDED UP PAYING 350.84. IS THERE ANY WAY I CAN GET A REFUND?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11210859May 30, 2019
ELECTRICAL SYSTEM, STEERING, BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
TL* THE CONTACT OWNS A 2015 FORD MUSTANG. THE CONTACT STATED THAT THE BACK UP CAMERA FAILED TO DISPLAY. WHILE THE VEHICLE WAS IN REVERSE, THE CAMERA DID NOT SHOW AN IMAGE AND THE SCREEN WAS BLANK. THE CONTACT'S SON ALSO REPORTED THAT THE STEERING WHEEL WOULD MOVE ON ITS OWN AND IT WAS DIFFICULT TO TURN. IN ADDITION, THE ABS AND POWER STEERING WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO MEDVED FORD (1404 S WILCOX ST, CASTLE ROCK, CO 80104, (303) 688-3137) WHERE IT WAS DIAGNOSED THAT A NEW POWER STEERING SYSTEM NEEDED TO BE INSTALLED. THE PART WAS NOT AVAILABLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURES AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 76,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11210093May 26, 2019
UNKNOWN OR OTHER
AT 42000 MILES A/C STARTED BLOWING WARM AIR. I HAVE READ HUNDREDS OF COMPLAINTS INVOLVING THE SAME THING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11209735May 24, 2019
EXTERIOR LIGHTING:BRAKE LIGHTS:SWITCH
BRAKE LIGHTS WOULD NOT SHUT OFF AND STAYED ON STEADY SO PEOPLE BEHIND COULD NOT TELL WHETHER OR NOT I WAS BRAKING ....WHEN DRIVING CAR WOULD DROP SPEED FOR NO APPARENT REASON LIKE IT WAS GOING TO STALL OUT. I FOUND SMALL PLASTIC DEBRIE ON FLOOR MAT I GUESS IT WAS A WASHER TYPE THING FROM BRAKE SWITCH BRITTLE AND BROKEN IS PIECES? THIS ALL HAPPENED WHILE DRIVING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11209027May 21, 2019
ELECTRICAL SYSTEM
BACKUP CAMERA MALFUNCTIONING, HAVE HAD SERVICED SEVERAL TIMES AND THE EXPENSE IS GETTING HIGHER AND STILL NO FIX. FORD KNOWS THERE IS A PROBLEM AND THEY REFUSE TO FIX BUT THIS IS A SAFETY ISSUE THESE CARS HAVE SOO MANY BLIND SPOTS YOU CAN'T SEE BACKING UP WITHOUT IT. IT SEEMS TO BE WORSE WHEN CAR HEATS UP, IT ROLLS OR GOES BLANK AND WON'T COME ON AT ALL MOST DAYS. IT STARTS INTERMITTENTLY SO WHEN YOU CARRY IT TO FORD THEY SAY NOTHING IS WRONG BUT THEN IT GOES BACK TO DOING AND YOUR A DANGER WHEN BACKING OUT ANYWHERE WHY IS NOBODY DOING ANYTHING?? I PURCHASED THE VEHICLE IN JUNE OF 2018 AND IT WAS MESSED UP EVEN THEN WHEN THE PREVIOUS OWNER HAD IT. IT HAS BEEN IN AND OUT OF THE SHOP 5 OR 6 TIMES IF NOT MORE. LCD SCREEN REPLACED WIRES CHECKED AND NOW I'M HAVING PAY 300$ TO REPLACE THE WIRING HARNESS AND NO GUARANTEE OF A FIX. I FEEL UNSAFE AND HAVE BACKED OUT IN FRONT OF MOVING VEHICLES AND THIS IS GOING TO CAUSE AN ACCIDENT IF NOT FIXED. YOU CAN'T SEE IN THIS CAR WITHOUT IT!!CAN SOMEONE PLEASE DO SOMETHING THIS IS ALL OVER THE INTERNET AS A PROBLEM AND NO ONE HAS ANY ONE SURE SOLUTION BUT ITS DEFECTIVE AND COSTING A FORTUNE AND STILL NOT WORKING, WHILE FORD OVERLOOKS IT THAT'S SOO DANGEROUS!! YOU CANNOT SEE!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11208590May 20, 2019
EXTERIOR LIGHTING:BRAKE LIGHTS:SWITCH
A PLASTIC PAD ATTACHED TO THE BRAKE PEDAL ARM THAT'S REQUIRED IN ORDER FOR THE BRAKE LIGHT SWITCH TO OPERATE CORRECTLY APPARENTLY DISINTEGRATED. AS A RESULT, THE BRAKE LIGHTS WERE ON CONTINUOUSLY. I NOTICED IT WHEN ITHE CAR WAS PARKED AT HOME, BUT DO NOT KNOW WHEN IT HAPPENED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11208015May 16, 2019
STRUCTURE:BODY
YESTERDAY WHILE DRIVING ON A HOUSTON HIGHWAY AT 60+ MPH MY PASSENGER SIDE DOOR UNLATCHED AND WARNING LIGHT AND SOUND CAME ON THAT MY DOOR WAS AJAR. THE DOOR OPENED ON IT'S ON I HAD TO PULL OVER AND CLOSE IT. THIS IS THE SECOND TIME THIS HAS HAPPENED THIS MONTH. BOTH TIMES WHILE CAR IS IN MOTION. I FOUND THAT THERE WAS A RECALL FROM FORD A FEW YEARS AGO FOR THIS ISSUE BUT I SEARCHED FOR RECALLS ON MY VIN AND MINE WAS NOT RECALLED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11207212May 13, 2019
EXTERIOR LIGHTING:BRAKE LIGHTS:SWITCH
WHEN DRIVING THE BRAKE STOPLIGHT SWITCH PAD THAT ATTACHES TO THE BRAKE PEDAL ASSEMBLY FAILS DUE TO IT BEING BRITTLE PLASTIC. THIS CAUSES THE ON BOARD COMPUTERS TO BELIEVE THE BRAKES ARE BEING APPLIED AND DRASTICALLY SLOWING THE VEHICLE DOWN FROM HIGHWAY SPEEDS TO LESS THAN 50MPH AND PREVENTING ACCELERATION. I WAS ACCELERATING TO INTERSTATE SPEEDS WHEN THE VEHICLE SUDDENLY FELT LIKE THE BRAKES WERE APPLIED. THIS REDUCED MY SPEED FROM 60 MPH TO 47-50MPH WITH TRAFFIC BEHIND ME. IT ALSO ILLUMINATED THE BRAKE LAMPS ON MY VEHICLE WHICH MADE IT APPEAR OTHER DRIVERS I WAS STOPPING ABRUPTLY. WHEN I CAME TO A STOP I COULD ACCELERATE UP TO 35-50MPH HOWEVER IT WAS INTERMITTENT ACCELERATION AS THE CAR WOULD LURCH FORWARD AND SLOW DOWN. MY BRAKE LIGHT WERE ON THE ENTIRE TIME CONFUSING OTHER DRIVERS. PIECES OF THE BROKEN BRAKE LIGHT STOP PAD WERE FOUND ON MY FLOORBOARD ONCE I WAS ABLE TO NAVIGATE THE VEHICLE HOME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11206837May 10, 2019
STRUCTURE:BODY:DOOR
TL* THE CONTACT OWNS A 2015 FORD MUSTANG. THE CONTACT STATED THAT WHILE DRIVING 60-70 MPH, THE DRIVER'S SIDE DOOR BECAME AJAR. THERE WERE NO WARNING LIGHTS ILLUMINATED. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER GULLO FORD OF CONROE (925 INTERSTATE 45 S, CONROE, TX 77301 (281) 367-0000) WHERE IT WAS DIAGNOSED THAT THERE WAS A FAULTY DRIVER'S DOOR LATCH. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND PROVIDED CASE NUMBER: CAS21669880. HOWEVER, NO FURTHER ASSISTANCE WAS PROVIDED. THE CONTACT STATED THAT THE FAILURE WAS SIMILAR TO NHTSA CAMPAIGN NUMBER: 16V643000 (LATCHES/LOCKS/LINKAGES). THE FAILURE MILEAGE WAS APPROXIMATELY 50,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11204119April 27, 2019
UNKNOWN OR OTHER
AFTER RESEARCHING MANY FORUMS A LOT OF MUSTANG OWNERS, RANGING FROM 2010-2017, REPORT A PROBLEM WITH THEIR TRUNKS NOT OPENING DUE TO A WIRE THAT CORRODES AND DOESN'T ALLOW THE TRUNK TO OPEN. THAT SHOULD BE A PROBLEM THAT THE MANUFACTURER IS SELLING A FAULTY WIRE TO CONSUMERS. THIS COST IS $150, JUST TO DIAGNOSE THE ISSUE WHICH I BELIEVE IS UNFAIR. THE TRUNK WON'T OPEN UNLESS I GO INTO THE TRUNK FROM THE INSIDE OF IT AND UNLATCH IT THROUGH THE EMERGENCY EXIT. I HOPE THIS PROGRAM CAN DO ITS RESEARCH AND SEE THAT I AM NOT THE ONLY MUSTANG OWNER THAT HAS THIS ISSUE. I HOPE TO MAKE A DIFFERENCE AND HAVE FORD ABSORB THE COST AND FIX THIS ISSUE FOR OLDER AND NEWER MUSTANGS BY NOT SELLING FAULTY PARTS AND ACCESSORIES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11203927April 26, 2019
UNKNOWN OR OTHER
REPORTING A SYSTEMIC MANUFACTURED FIRE CONDITION.RIGHT SIDE EXHAUST [PASSENGER SIDE FRONT] BEHIND WHEEL WELL..EXHAUST IS TOO CLOSE TO THE WIRING A/C SCHRADER PORT CAUSING MELTING HEAT DAMAGE TO WIRING FENDER LINER AND PORT CAP.ON THIS VEHICLE THE FENDER LINER HAS A HOLE BURNT INTO IT AS WELL THE SCHRADER CAP IS MELTED.THIS IS A DOCUMENTED CONDITION ON THE INTERNET WITH ACTUAL FIRES ON FILM.AS WELL FORD SENT OUT A LETTER TO APPROX 1300 OWNERS ABOUT THIS EXACT PROBLEM IN AUSTRALIA [ SOURCE SUNSHINECOAST NEWS ARTICLE].NO ACTION HAS BEEN TAKEN IN US. THIS CAME TO MY ATTENTION DURING A ROUTINE TIRE CHANGE ON 4-25-2019. THE VEHICLE IS AVAILABLE FOR INSPECTION UPON REQUEST BY EITHER NTSB OR FORD REPS. THE RECOMMENDED REPAIR MIGHT BE SOME SORT OF HEAT SHIELD REFLECTOR OR OTHER IDEAS? IT IS A SERIOUS PROBLEM I AM ADVISING OF FOR MAJOR SAFETY REASONS.THE VEHICLE WAS STATIONARY AT A REPAIR SHOP WHEN THE PROBLEM WAS NOTICED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11202998April 22, 2019
UNKNOWN OR OTHER
THE AIR CONDITIONER STOPPED WORKING. SAME PROBLEM IN 2016 TAHOE THAT GENERAL MOTORS ISSUED AN 17335 EXTENDED WARRANTY. SUPPOSEDLY NTSB MANDATED GENERAL MOTORS BECAUSE OF SYSTEMIC PROBLEM. FORD MUSTANGSS HAVE THIS EXACT SAME PROBLEM BUT FORD REFUSES TO FIX. HOW DO WE GET FORD TO REPAIR LIKE GENERAL MOTORS HAS DONE? 35,890 MILES
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11196061April 13, 2019
STEERING
STEERING WHEEL IS LOOSE. THE BOLT THAT HOLDS THE STEERING WHEEL ON IS LOOSE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11194299April 6, 2019
ELECTRICAL SYSTEM
THE CAR INTERMITTENTLY WILL NOT START. THE DEALERS SAY THEY CAN'T FIX THE CAR WITHOUT A COMPUTER ERROR CODE WHICH THEY ARE NOT GETTING. I HAVE BEEN STRANDED WITH THE CAR ON SEVERAL OCCASIONS. I HAVE CHECKED ON-LINE AND FIND THAT OTHER MUSTANG OWNERS ARE HAVING EXACTLY THE SAME EXPERIENCE AND THEIR CARS ARE NOT GETTING FIXED EITHER. I ALSO CONTACTED FORD CUSTOMER SERVICE DIRECTLY BUT HAVE HAD NO FEEDBACK FROM THEM. I AM OUT OF OPTIONS AND DON'T KNOW WHAT TO DO. FORD NEEDS TO PROVIDE A TIMELY FIX AND HONOR THEIR WARRANTY AGREEMENT TO KEEP THESE CARS ON THE ROAD. THIS IS NOT THE ONLY ELECTRIC/ELECTRONIC PROBLEM I HAVE HAD/DO HAVE WITH THE CAR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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