Ford Freestar Complaints (2004)

1,227 consumer complaints on file.

#10888022July 24, 2016
ENGINE
WHENEVER IT RAINS OR IS HUMID THE VAN SPUTTERS, DIES, STRUGGLES TO SPEED UP AND SHIFT. MY FAMILY WAS NEARLY HIT WHEN OUR VAN DIED IN THE MIDDLE OF AN INTERSECTION DURING A RAIN STORM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10885880July 19, 2016
POWER TRAIN
TL* THE CONTACT OWNS A 2004 FORD FREESTAR. WHILE DRIVING 50 MPH, THE TRANSMISSION SLIPPED WITHOUT WARNING. IN ADDITION, THE GEARS WOULD ONLY SHIFT AFTER THE VEHICLE REACHED 30 MPH OR ABOVE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 160,000. THE VIN WAS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10884618July 13, 2016
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2004 FORD FREESTAR. THE CONTACT STATED THAT THE REAR PASSENGER AND DRIVER SIDE WHEEL WELLS WERE CORRODED. THE VEHICLE WAS DIAGNOSED, BUT NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 132,125.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10883593July 8, 2016
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2004 FORD FREESTAR. WHILE INSPECTING THE VEHICLE'S SUBFRAME, THE CONTACT NOTICED THAT IT WAS CORRODED. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 85,000. UPDATED 10/19/16*LJ THE CONSUMER STATED THE DEALER BEGAN THE RECALL REPAIR,BUT WAS UNABLE TO COMPLETE IT DO TO PARTS BEING UNAVAILABLE. THE CONSUMER WAS PROVIDED A RENTAL. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10881985July 1, 2016
STRUCTURE:BODY, SEATS
THE 3RD SEAT HOOKS RUSTED OUT LEAVING AND UNSTABLE PASSENGER SEAT AND BODY STRUCTURE ISSUES THAT ARE IDENTICAL TO THE RECALL #13S01BUT DUE TO THE VEHICLE NOT BEING IN A "SALTBELT" STATE, IT WAS NOT INCLUDED IN THE RECALL EVEN THOUGH IT IS PRETTY CLEAR THAT KANSAS AND NEBRASKA USE SALE ABUNDANTLY ON THE ROADS. I WAS TOLD BY FORD THAT MY SPECIFIC CAN WAS NOT INCLUDED IN THE RECALL BECAUSE IS WAS MANUFACTURED DIFFERENTLY THAN THE 100,000 THAT WERE INCLUDED IN THE RECALL SO IT SHOULD NOT HAVE THE SAME PROBLEM WHICH IT NOW HAS. I PUT MY FOUR KIDS IN THIS VAN AND NOW IT IS NOT STRUCTURAL STABLE FOR THEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10875229June 20, 2016
POWER TRAIN:AUTOMATIC TRANSMISSION:TORQUE CONVERTER
TL* THE CONTACT OWNS A 2004 FORD FREESTAR. WHILE DRIVING AT AN UNKNOWN SPEED, THE VEHICLE FAILED TO ACCELERATE. IN ADDITION, THE BRAKE PEDAL WAS DEPRESSED AND THE VEHICLE WAS ABLE TO STOP, BUT FAILED TO OPERATE AFTER THE BRAKE PEDAL WAS RELEASED. THE VEHICLE WAS TOWED TO A DEALER WHERE IT WAS DIAGNOSED THAT THE TORQUE CONVERTER NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT WAS INFORMED THE VEHICLE WAS REPAIRED PER NHTSA CAMPAIGN NUMBER: 12V006000 (POWER TRAIN) PRIOR TO PURCHASING THE VEHICLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 108,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10875440June 20, 2016
POWER TRAIN
TRANSMISSION GET LOST WHILE DRIVING FORD FREESTAR 2004 VAN; DRIVING BACK FROM CHURCH, STOP IN TRAFFIC LIGHT THE VAN COULD NOT START AGAIN, PUSHED TO THE NEAREST GAS STATIONS, TOWED TO THE DEALER, WAS ADVISED THAT SINCE THEY CANNOT DO ANY DIAGNOSIS WITHOUT TURNING ON THE VEHICLE AND KNOWS WHAT IS WRONG WITH THE VAN, THEY NEED A NEW COMPUTER TO REPROGRAM THE CAR. PAID $2500 FOR COMPUTER REPLACEMENT AND REPROGRAMMING(RECEIPTS ATTACHED). I WAS TOLD ALL THE ISSUE WILL BE GONE. DURING THE DROP-OFF I TOLD THE SERVICE SPECIALIST THAT WHILE I AM DRIVING THE VAN SOMETIME WHILE INCREASING THE SPEED, OR JUST IN THE STEADY MOTION I DO EXPERIENCE CONDITION LIKE STUCK BACK AND FORTH, AND THEN MOVE; THE PROCESS REPEAT SOMETIME. TWICE THE CAR LOST POWER IN THE MIDDLE OF THE HIGHWAY THIS YEAR, AND WAS HELPED BY OTHER DRIVER TO STOP IT AND PUSH IT AWAY FROM THE HIGHWAY, LUCKY DUE TO CONSTRUCTIONS THE TRAFFIC WAS VERY SLOW. WHEN I TOOK THE CAR FROM THE DEALER AFTER REPROGRAMMING I STILL HAVE EXACTLY THE SAME PROBLEM, AND NOW BACKSEAT DOOR CAN BE OPEN MANUALLY ONLY; DEALER TOLD ME IT IS TORQUE CONVERTER ISSUE, WHEN I GOOGLE I FOUND OUT THAT THIS IS KNOWN ISSUE (RECALL NUMBER 12V006000) FOR FORD FREE STAR 2004-2006 FOR TORQUE CONVERTER REPLACEMENT, WHEN I CALL THE DEALER I WAS TOLD YES THAT RECALL EXISTED, BUT MY VIN NUMBER WAS NOT LISTED FOR THAT RECALL HENCE THEY CANNOT HELP ME. I COLD FORD CUSTOMER SERVICE, THEY GAVE ME THE SAME ANSWER THAT SINCE MY VIN NUMBER WAS NOT LISTED THEY CANNOT HELP ME BUT I SHOULD CALL THE DEALERSHIP AND SEE WHAT THEY CAN DO TO REPLACE TORQUE CONVERTER. AT THIS TIME I LEFT THE VAN TO THE DEALERSHIP BUT THEY ARE DOING NOTHING ON IT UNTIL I MAKE A PAYMENT, I CAN'T DRIVE THAT VEHICLE VERY SCARY CONDITION. WHAT CAN I DO TO HAVE MY VIN NUMBER GET INCLUDED IN THE LIST FOR THAT RECALL? STUCK ISSUE HAS BEEN THERE SINCE I BOUGHT THIS VAN NEVER THOUGHT AOUT IT ANY HELP
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10871800June 1, 2016
STRUCTURE, SEATS
TL* THE CONTACT OWNS A 2004 FORD FREESTAR. THE CONTACT MENTIONED THAT THE VEHICLE WAS ONCE SERVICED UNDER NHTSA CAMPAIGN NUMBER: 13V081000 (SEATS). WHILE OBSERVING THE VEHICLE, IT WAS NOTICED THAT THE REAR WHEEL WELL WAS SEVERELY CORRODED. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE THIRD ROW SEAT LATCH STRIKER MOUNTING BRACKET WAS CORRODED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE VEHICLE WAS NO LONGER UNDER WARRANTY. THE FAILURE MILEAGE WAS 125,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10871045May 26, 2016
STRUCTURE:BODY
THE FRONT SUBFRAME IS ROTTED ON MY 2004 FORD FREESTAR. I FOUND OUT WHEN MY CAR WAS IN FOR IT'S ANNUAL INSPECTION. THEY CALLED THE FORD DEALER THEY SAID FORD WAS NO LONGER MAKING THE PARTS. THE DEALER SAID FORD USED TO HAVE RECALLS. I FOUND OUT THAT FORD HAD A BIG PROBLEM WITH THIS ON THE WINDSTARS. I CONTACTED FORD AND THEY SAID ALL THE RECALL ON MY CAR WERE FIXED. THEY SAID I SHOULD CALL THE FORD DEALER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10870191May 22, 2016
ELECTRICAL SYSTEM, POWER TRAIN, SUSPENSION
PROBLEM #1 THE PASSENGER SIDE WINDOW WILL NOT WORK . IT'S CONTROLL MODULE WAS REPLACED IT WORKED ONE TIME AND STOPPED WORKING AGAIN. PROBLEM #2 THE DRIVE AXLE BROKE IN TRAFFIC LUCKILY WE WERE STOPPING AND WERE ONLY GOING ABOUT 5 MPH. PROBLEM #3 TODAY AFTER A NIGHT OF HEAVY RAIN WHEN THE VAN WAS UNLOCKED THE RADIO CAME ON BEFORE THE KEY WAS EVEN IN THE IGNITION. WHICH BRINGS US TO PROBLEM #4 THE BIGGEST AND NO DOUBT MOST EXPENSIVE. THE VAN STARTED AND WAS RUNNING KIND OF SLUGGISH BUT RAN FINE IN REVERSE BUT IF YOU SHIFT TO DRIVE THE VAN SHUTS OFF. YOU CANNOT START IT IN NEUTRAL EITHER. I HAVE HAD 2 INDEPENDENT MECHANICS LOOK AT IT TODAY BOTH SAY IT IS THE TORQUE CONVERTER. I LOOKED IT UP AND THERE IS A RECALL BUT OF COURSE IT'S THE WEEKEND AND I CAN'T CALL TO SEE IF IT'S COVERED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10865464May 17, 2016
POWER TRAIN
DESPITE THE RECALL OF THE TORQUE CONVERTER AND REPLACEMENT OF PART, IT FAILED AGAIN. THE VEHICLE LOST ABILITY TO USE IT AFTER A SOCCER GAME. IT STARTED, BUT WOULDN'T DRIVE BEFORE LOOSING ALL POWER. IT WOUDN'T GO IN REVERSE AND HAD TO BE TOWED. THIS IS THE 2ND VEHICLE OF THE SAME MODEL TO DO IT THAT I OWNED. THIS COULD HAVE LED TO AN ACCIDENT, SINCE I WAS HEADING TO THE INTERSTATE WITH MY CHILDREN IN THE CAR. I AM CONCERNED THE PART SHOULD BE REPLACED AGAIN DUE TO EITHER A FAULTY PART OR THE WAY IT WORKS WITH OTHER PARTS. THIS IS A FINANCIAL BURDEN ON PEOPLE THAT OWN THESE VEHICLES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10865531May 17, 2016
STRUCTURE:BODY, SEATS
FORD IS NOT HONORING 13V081000 FOR THE THIRD ROW SEAT STRIKER PROBLEMS. OUR VAN WHICH IS OPERATED IN THE KANSAS CITY METROPOLITAN AREA, WHICH HEAVILY SALTS THE ROADS IS HAVING THE CORROSION PROBLEM. JUST THIS WEEKEND WE WERE TRAVELING WITH ALL SEATS OCCUPIED WHEN THE INNER FENDER WELL ON THE REAR PASSENGER SIDE BROKE THROUGH WITH THE SEAT STRIKER MOUNTING BRACKET HITTING THE SIDEWALL OF THE REAR TIRE. FORTUNATELY AT THE TIME WE WERE NOT DRIVING AT HIGH SPEEDS AND WERE ABLE TO REMOVE THE SEAT OCCUPANTS AND RETURN HOME SAFELY. THE DESIGN OF THIS SEAT STRIKER PLATE IS FLAWED AS THERE IS A REINFORCING PLATE ON THE INNER SIDE OF THE FENDER WELL THAT RESULTS IN ENTRAPMENT OF MOISTURE AND DIRT. THIS BAD DESIGN COMBINED WITH THE WEIGHT OF THREE PEOPLE OCCUPYING THE SEAT RESULTS IN STRESSING OF THE FENDER WELL MATERIAL. WHEN I WENT TO THE FORD DEALER ON MONDAY AND GAVE THEM MY VIN THEY COULD NOT FIND ANY HINT OF A RECALL FOR THIS ISSUE ON MY VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10864164May 10, 2016
SEATS
TL* THE CONTACT OWNS A 2004 FORD FREESTAR. THE CONTACT STATED THAT WHILE DRIVING AT 35 MPH, THE REAR SEAT ANCHOR MECHANISM FRACTURED AND CAUSED THE DRIVER'S SIDE REAR TIRE TO PUNCTURE. THE VEHICLE WAS TAKEN TO THE DEALER TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE FRACTURED SEAT ANCHOR HAD PUNCTURED THE INSIDE SIDEWALL OF THE DRIVER'S SIDE REAR TIRE. THE VEHICLE WAS REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 13V081000 (SEATS) HOWEVER, THE CONTACT WAS CONCERNED THAT THE REAR TIRE WAS NOT ALSO REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 87,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10863778May 8, 2016
STRUCTURE:BODY, SEATS
FORD REFUSES TO PAY FOR RECALL RELATED REPAIRS. I PURCHASED VEHICLE IN JULY OF 2015. RECEIVED NOTICE FROM FORD OF SAFETY RECALL INVOLVING 3RD ROW SEATING. FORD WANTS $2100 FOR REPAIR OF THE CORROSION ON THE WHEEL WELLS. THE ROW SEATING IS USELESS DOESN'T LOCK IN OPEN POSITION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10855670April 15, 2016
POWER TRAIN
TL* THE CONTACT OWNS A 2004 FORD FREESTAR. WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE STALLED WITHOUT WARNING IN A MAJOR INTERSECTION. THE VEHICLE WAS ABLE TO RESTART SHORTLY AFTER AND BE DRIVEN FOR A COUPLE MINUTES, BUT THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN. UPDATED 05/17/16*LJ *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10849857March 15, 2016
SERVICE BRAKES, ELECTRICAL SYSTEM, ENGINE
THE 2004 FREESTAR IS SHORTING OUT ALL THE SENSORS ARE SHORTING OUT U TOOK IT TO BE PUT ON MACHINE AND IT CANE BACK WITH 17 SENSORS MALFUNCTION GOING ON AND IT'S THE ONLY VECHELE I OWN AND I'VE GOOGLED THE PROBLEM AND I SEE 100000 OTHER PEOPLE ARE HAVING THE SAME PROBLEM WHAT SHOULD I DO I MIGHT BE DRIVING DOWN THE ROAD AND THE VRAJE SENSOR IS GOING AND I CAN'T STOP I'M NOT RICH I CANTVGO BUY ANOTHER VAN PLEASE HELP ME
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10838541February 26, 2016
POWER TRAIN
I BOUGHT THIS CAR IN 2014. IT STRANDED ME ON THE SIDE OF THE ROAD IT WOULDN'T GO IN REVERSE OR DRIVE. FINALLY AFTER 4 HRS I GOT IT TO WHERE I COULD DRIVE IT HOME. TOOK IT TO A SHOP AND THEY SAID NOTHING WAS WRONG THEY HAD TO SEE IT ACT UP. EVEN THOUGH THE CHECK ENGINE SOON LIGHT WAS ON AND THE LIGHT FOR THE TRANSAXLE WAS ON THE SHOP SAID THEY PUT IT ON A DIAGNOSTIC MACHINE AND IT SHOWED NOTHING. SO I TOOK IT HOME AND IT WHEN I DRIVE IT IT JERKS AND THE RPM'S GO TO ABOUT 4000 RPM'S BEFORE IT SHIFTS. I HAVE HAD IT 4 TIMES AT A SHOP AND THE SAME THING HAPPENED THEY COULDN'T FIND ANYTHING WRONG. NOW IT HAS REALLY GONE BAD. IT NO LONGER SHIFTS YOU CANT GET IT PAST 35 MILES PER HOURS BECAUSE THE ENGINE WOULD PROBABLY BLOW. I CAN'T TAKE IT ON THE FREEWAY BUT EVERY SHOP I TOOK IT TO SAID NOTHING IS WRONG. I HAVE A YEAR TO GO ON PAYMENTS ON A VEHICLE I COULDN'T EVEN DRIVE IF I KNEW THIS WAS GOING TO HAPPEN I WOULDN'T OF BOUGHT IT. THE DEALER I BOUGHT IT FROM DIDN'T EVEN TELL ME THAT THIS VAN HAD THIS PROBLEM NOW I DON'T KNOW WHAT TO DO. I DON'T EVEN KNOW IF THIS VAN IS ON THE RECALL LIST OR NOT OR IS IT TOO LATE TO GET IT FIXED. I STARTED HAVING THIS PROBLEM 6 MONTHS AFTER I BOUGHT IT IN JULY OF 2014.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10837905February 24, 2016
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2004 FORD FREESTAR. THE CONTACT STATED THAT WHILE PARKED, THERE WAS A STRONG ODOR OF FUEL OUTSIDE OF THE VEHICLE. THE ENTIRE FUEL TANK EXHIBITED RUST CORROSION AS A RESULT FUEL LEAKED FROM THE OUTER PART OF THE FUEL TANK. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 81,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10826103February 15, 2016
POWER TRAIN
VAN JUST LOST ALL POWER WITHOUT ANY WARNING WHILE DRIVING DOWN THE INTERSTATE AT 70 MPH. AFTER CALLING FORD I WAS INFORMED THAT THE RECALL FOR THE TORQUE CONVERTER WAS DONE IN 2011 AND NOW IT LOOKS LIKE THE SAME PROBLEM AGAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10825631February 11, 2016
POWER TRAIN
TL* THE CONTACT OWNS A 2004 FORD FREESTAR. THE CONTACT STATED THAT THE VEHICLE WAS TAKEN TO THE DEALER TO BE REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 12V006000 (POWER TRAIN) HOWEVER, THE DEALER REFUSED TO REMEDY THE VEHICLE. THE CONTACT WAS THEN INFORMED THAT THE TRANSMISSION NEEDED TO BE REPLACED. THE CONTACT DECLINED. THE CONTACT STATED THAT AFTER LEAVING THE DEALER, AND DRIVING AT 25 MPH, SMOKE FILLED THE CABIN OF THE VEHICLE. THE VEHICLE WAS TAKEN BACK TO THE DEALER. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 120,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0

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