Ford Freestar Complaints (2004)

1,227 consumer complaints on file.

#11182127February 23, 2019
UNKNOWN OR OTHER
TAKATA RECALL: I HAD THE TORQUE CONVERTER REPLACED, PER RECALL IN 2013 OR 2014, WHEN I LOST POWER IN MY VAN WHILE DRIVING ON THE HIGHWAY IN WA STATE. I BELIEVE MY VAN HAD ABOUT 70,000 MILES AT THAT TIME. I HAVE SINCE MOVED TO TENNESSEE. YESTERDAY, I WHILE DRIVING, VAN DIED AT A STOP SIGN, WHILE MOVING ON THE STREET, TURNING A CORNER, AND THEN WHILE DRIVING, LURCHING FORWARD BEFORE DYING. IT WOULD START, DRIVE A WHILE, THEN DIE AGAIN. I HAD IT TOWED TO A SHOP, WHERE THEY SAY THE NEW TORQUE CONVERTER IS "SHOT" AND TOOK OUT MY TRANSMISSION. IT WILL COST ME $2300-4000 TO REPLACE THE TRANSMISSION. FORD EMPLOYEE LOOKED UP MY VIN # AND SAID IM NOT PART OF A "RECALL" FOR BAD REPLACEMENT TORQUE CONVERTERS, BUT HOW CAN A TORQUE CONVERTER GO BAD....THAT BAD!! IN 5 YEARS... AND 59,000 MILES? MY VAN NOW HAS 138,000 MILES ON IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11181542February 21, 2019
POWER TRAIN
TORQUE CONVERTER OUTPUT SHAFT FAILURE THE TORQUE CONVERTER OUTPUT SHAFT MAY FAIL, RESULTING IN A SUDDEN LOSS OF MOTIVE POWER WITH NO WARNING. VEHICLE WAS IN MOTION AND JUST STOPPED WORKING ON CITY STREET.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11180243February 15, 2019
POWER TRAIN
TL* THE CONTACT OWNS A 2004 FORD FREESTAR. AFTER SWITCHING FROM REVERSE INTO DRIVE, THE VEHICLE WOULD NOT ACCELERATE PROPERLY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. CLASSIC FORD OF SMITHFIELD (1698 E. BOOKER DAIRY RD, SMITHFIELD, NC) AND THE MANUFACTURER WERE NOTIFIED OF THE FAILURE, BUT NO ASSISTANCE WAS OFFERED. THE FAILURE MILEAGE WAS 53,535. THE VIN WAS INVALID.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11152041November 16, 2018
POWER TRAIN
TORQUE CONVERTER OUTPUT SHAFT ,,,, NO WAY FOR MOTOR TO ENGAGE THE TRANSMISSION ,, VAN ENGINE RUNS BUT NO POWER TO TRANSMISSION TO MOVE THE DRIVE TRAIN OF VAN ... DRIVING ON THE HIGHWAY ,, TAKE EXIT STOP FOR RED LIGHT , LIGHT TURNS GREEN PRESS GAS PEDAL ENGINE REVS UP BUT NO POWER TO TRANSMISSION TO MOVE FORWARD ... SETTING IN MIDDLE OF TRAFFIC STRANDED ,,, CARS TRUCKS ZOOMING BY ,,, TERRIBLE PREDICAMENT...
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11142642October 25, 2018
SEATS, ENGINE AND ENGINE COOLING:EXHAUST SYSTEM
TL* THE CONTACT OWNS A 2004 FORD FREESTAR. THE CONTACT STATED THAT THE BACK SEAT NEAR THE REAR WHEEL WELL BECAME DETACHED AND THE CONTACT SMELLED AN EXHAUST ODOR. THE CONTACT STATED THAT THE VEHICLE EXHIBITED THE SAME SYMPTOMS AS LISTED IN NHTSA CAMPAIGN NUMBER: 13V081000 (SEATS). THE VEHICLE WAS NOT TAKEN TO A DEALER TO BE DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 168,867.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11129408September 13, 2018
SEATS, STRUCTURE
TL* THE CONTACT OWNS A 2004 FORD FREESTAR. WHILE REVERSING INTO THE GARAGE, THE VEHICLE FAILED TO GO FORWARD OR BACKWARD. THE CONTACT NOTICED A PILE OF RUST ON THE GROUND AND REALIZED THAT THE REAR OF THE VEHICLE WAS ENTIRELY CORRODED. THE VEHICLE WAS TAKEN TO LIBERTY FORD OF MAPLE HEIGHTS (5500 WARRENSVILLE CENTER RD, MAPLE HEIGHTS, OH 44137, (216) 662-3673) WHERE IT WAS DIAGNOSED THAT THE THIRD ROW SEAT LATCH STRIKER MOUNTING BRACKETS WERE CORRODED THROUGH AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 13V081000 (SEATS). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND DID NOT ASSIST. THE APPROXIMATE FAILURE MILEAGE WAS 75,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11128758September 11, 2018
SEATS, STRUCTURE
TL* THE CONTACT OWNS A 2004 FORD FREESTAR. WHILE CLEANING THE VEHICLE, THE CONTACT FOUND THAT THE REAR WHEEL WELL AND THE THIRD ROW SEAT LATCH THAT WAS ATTACHED TO THE VEHICLE'S SUBFRAME WERE CORRODED. THE VEHICLE WAS NOT TAKEN TO A DEALER FOR DIAGNOSTIC TESTING OR REPAIRS. THE MANUFACTURER WAS CONTACTED AND STATED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 13V081000 (SEATS). THE FAILURE MILEAGE WAS 142,019.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11128264September 8, 2018
ENGINE
MY 2004 FREESTAR OVERHEATS AFTER 70 MPH. REPLACED THERMOSTAT AND FANS. DOES THIS WITH AC TURNED OFF. I TURN TO HEAT ON TO COOL IT DONE. I DROVE 2100 MILES WITH WINDOWS DOWN. THIS HAPPENS ON THE HIGHWAY AND GOING UP LONG STEEP GRADE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11109862July 6, 2018
POWER TRAIN
TL* THE CONTACT OWNS A 2004 FORD FREESTAR. WHILE THE VEHICLE WAS IN FIRST GEAR, IT HESITATED WITHOUT WARNING WHEN ACCELERATING. THE VEHICLE WAS NOT TAKEN TO A DEALER OR INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING OR REPAIRS. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 150,449.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11105046July 2, 2018
POWER TRAIN
TL* THE CONTACT OWNS A 2004 FORD FREESTAR. THE CONTACT STATED THAT THE VEHICLE EXPERIENCED A LOSS OF POWER WITHOUT WARNING. INTERSTATE FORD (125 ALEXANDERSVILLE RD, MIAMISBURG, OH) STATED THAT THERE WERE NO RECALLS ATTRIBUTED TO THE VIN. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT THAT THE VEHICLE HAD BEEN PREVIOUSLY REPAIRED PER NHTSA CAMPAIGN NUMBER: 12V006000 (POWER TRAIN). NO FURTHER ASSISTANCE WAS OFFERED. THE FAILURE MILEAGE WAS 160,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11103431June 22, 2018
STRUCTURE:FRAME AND MEMBERS:UNDERBODY SHIELDS
TL* THE CONTACT OWNS A 2004 FORD FREESTAR. WHEN THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR AN INSPECTION, THE VEHICLE FAILED THE INSPECTION DUE TO EXCESSIVE CORROSION OF THE FRONT FRAME. THE CONTACT CALLED L. B. SMITH FORD-LINCOLN, INC. AT 717-761-6700 (LOCATED AT 1100 MARKET ST, LEMOYNE, PA 17043) WHERE IT WAS DIAGNOSED THAT THE FRAME NEEDED TO BE REPLACED. THE CONTACT TOOK THE VEHICLE TO TWO DIFFERENT INDEPENDENT MECHANICS TO OBTAIN SOME ESTIMATES. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER STATED THAT THERE WAS NO RECALL AND REFERRED THE CONTACT TO NHTSA. THE FAILURE MILEAGE WAS APPROXIMATELY 118,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11098220May 27, 2018
POWER TRAIN
WHILE DRIVING THE VEHICLE ON THE HIGHWAY AT 65 MPH THE VEHICLE LOST POWER AND DIED SCARING MY WIFE AND I TREMENDOUSLY. WHEN I CONTACTED THE DEALERSHIP THEY SAID BRING IN THE VEHICLE SO THEY COULD LOOK IT OVER. 3 DAYS LATER THEY CALLED TO SAY COME IN FOR THE VEHICLE AND TOLD ME THEY COULD FIND NOTHING WRONG.I TOOK IT TO A PRIVATE MECHANIC AND HE CHANGED THE COMPUTER MOD THINKING THAT WAS THE PROBLEM. WE ASSUMED IT WAS FIXED BECAUSE NO TROUBLE FOR ABOUT 2 MONTHS. THEN WHILE DRIVING ON THE HIGHWAY AGAIN IT SPUTTERED AND DIED. THIS HAS HAPPENED 10-15 TIMES SINCE AND IF I WASN'T A PROFESSIONAL DRIVER A COUPLE OF TIMES WE COULD HAVE BEEN IN A HORRIBLE ACCIDENT. I AGAIN WENT TO A FAMILY MECHANIC AND HE INFORMED ME ABOUT THE TORQUE CONVERTER BEING ON A RECALL FOR THIS MAKE AND MODEL,THEN LOOKING IT UP BY MY VIN IT SHOWS ITS NOT INVOLVED BUT HOW CAN IT NOT BE IF THE DESCRIBED PROBLEM IS EXACTLY WHAT HAPPENS? TELL ME WHERE I SHOULD GO TO GET THIS REPLACED. GOD HELP FORD MOTOR COMPANY SHOULD ANYTHING HORRIFIC SHOULD HAPPEN TO MY FAMILY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11097992May 25, 2018
POWER TRAIN
L WAS DRIVING ON THE HIGHWAY ALL OF A SUDDEN MY CAR SLOWED DOWN IT WOULD NOT GO FORWARD SO L COAXED IT INTO A PARKING LOT, L WAITED ABOUT 10 MINUTES AND PUT IT IN REVERSE AND IT WOULD NOT GO IN REVERSE EITHER SO L GOT OUT AND CHECKED EVERYTHING UNDER THE HOOD EVERYTHING L COULD CHECK SO L CALLED A TOW TRUCK SERVICE AND HAD IT TOWED TO MY HOME, L CALLED A MECHANIC HE LOOKED AT IT AND SAID IT WAS THE TORQUE CONVERTER HE ALSO SAID THAT FORD HAD A RECALL ON 2004 FORD FREESTAR VEHICLE FOR THERE TORQUE CONVERTERS SO PLEASE TELL ME WHAT TO DO THANK YOU.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11092782May 9, 2018
POWER TRAIN
TL* THE CONTACT OWNS A 2004 FORD FREESTAR. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE FAILED TO ACCELERATE AND THEN STALLED WITHOUT WARNING. THE VEHICLE WAS PUSHED OVER TO THE SIDE OF THE ROAD BY A COUPLE OF THE CONTACT'S FRIENDS. THE CONTACT RESTARTED THE VEHICLE, BUT IT FAILED TO DRIVE. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS NOT TAKEN TO A DEALER. THE MANUFACTURER WAS NOT CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 170,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11084941April 13, 2018
AIR BAGS, SERVICE BRAKES, ELECTRICAL SYSTEM
ALPR SYSTEM ON TELEPHONE POLES AND POLICE CARS ARE ATTACKING MY VEHICLE. ALREADY DESTROYED MY ABS BRAKE SYSTEM MODULE AND NOW WORKING ON MY STARTER MOTOR, BLOWER MOTOR, SPEED CONTROL AND ETC. SOME ATTACKS CAUSE LOUD BASE DRUM LIKE THUMPING ON MY DASHBOARD. OTHER ATTACKS LOCK MY GEARSHIFT LEVER IN PARK, UNLOCK MY DOORS. STOP MY SPEED CONTROL FROM WORKING, AND ETC. THESE ATTACKS HAVE BEEN ONGOING FOR ABOUT 4 YEARS. ALONG WITH THESE ATTACKS, POLICE CARS FREQUENTLY THREATEN ME WITH HEAD-ON COLLISIONS. THE THUMPING SCARES ME WHEN IT OCCURS IN HEAVY TRAFFIC AND COULD CAUSE AN ACCIDENT. THESE ATTACKS OCCUR IN ALL MODES OF VEHICLE OPERATION AND WHEN PASSING ALPR TELEPHONE POLES AND POLICE CARS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11081313March 26, 2018
SERVICE BRAKES, ELECTRICAL SYSTEM, ENGINE
THE INDIANA ALPR TRACKING SYSTEM CAUSES ELECTRICAL MALFUNCTIONS INCLUDING THE ABS BRAKE SYSTEM AND VARIOUS OTHER UNKNOWN MALFUNCTIONS. THE ABS MODULE HAS FAILED ON THE SUBJECT VEHICLE AND THE ALPR ATTACKS CONTINUE. THESE ALPR ATTACKS ARE INITIATED BY ELECTRICAL APPARATUS ON TOP OF TELEPHNE POLES AND ON POLICE CARS. THESE ATTACKS CAN BE HEARD BY SUDDEN UNEXPECTED LOUD THUMPING ON MY DASHBOARD WHICH COULD CAUSE AN ACCIDENT IN ADDITION TO THE ABS BRAKE SYSTEM FAILURE. THESE ATTACKS OCCUR BOTH IN MOTION AND WHEN STATIONARY. THE THUMPING IS EXPECIALLY SURPRISING IN TRAFFIC AND COULD EASILY CAUSE AN ACCIDENT. PLUS, I DO NOT HAVE ABS PROTECTION ON SLICK ROADS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11076798March 8, 2018
POWER TRAIN
I WAS PULLING OUT OF MY DRIVEWAY, AND MY 2004 FORD FREESTAR LIMITED KEEPS ACTING LIKE IT'S NOT CATCHING THE GEARS CORRECTLY TO SHIFT. WHEN MY BROTHER DROVE IT LATER THE SAME DAY HE SAID IT SOUNDS LIKE THE TORQUE CONVERTER WAS MESSING UP IN THE TRANSMISSION. HE IS AN AUTO MECHANIC. IT HAS ABOUT 90,000 MILES. I JUST BOUGHT THIS VAN EARLIER LAST YR AROUND APRIL 2017, IS THERE STILL A RECALL ON THIS? THANKS [XXX] AT [XXX] OR [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11074046February 21, 2018
POWER TRAIN
TL* THE CONTACT OWNS A 2004 FORD FREESTAR. WHILE DRIVING APPROXIMATELY 65 MPH, THE VEHICLE LOST POWER WITHOUT WARNING. THE VEHICLE WAS ABLE TO COAST TO THE SIDE OF THE ROAD. THE CONTACT STATED THAT THE VEHICLE NEEDED TO BE RESTARTED; HOWEVER, THE VEHICLE FAILED TO DRIVE. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. THE VEHICLE WAS LATER TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT TAKEN TO A DEALER. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 12V006000 (POWER TRAIN). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT THAT THE VIN WAS NOT INCLUDED IN ANY RECALLS. THE APPROXIMATE FAILURE MILEAGE WAS 99,862.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11072523February 13, 2018
POWER TRAIN, POWER TRAIN:AUTOMATIC TRANSMISSION:TORQUE CONVERTER
TL* THE CONTACT OWNS A 2004 FORD FREESTAR. WHILE DRIVING, THERE WAS A LOUD NOISE COMING FROM THE TRANSMISSION WITHOUT WARNING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE TORQUE CONVERTER FAILED. THE DEALER (WITT FAMILY FORD, W1367 WI-160, PULASKI, WI 54162) STATED THAT THE VEHICLE WAS NOT INCLUDED IN A RECALL AND THE CONTACT WOULD HAVE TO PAY FOR THE REMEDY. THE VEHICLE WAS NOT REPAIRED. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 12V006000 (POWER TRAIN), BUT THE VIN WAS NOT INCLUDED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 130,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11071705February 8, 2018
STRUCTURE:BODY, SEATS
TL* THE CONTACT OWNS A 2004 FORD FREESTAR. UPON INSPECTION, IT WAS DISCOVERED THAT THE CARPET IN THE REAR ROWS OF THE VEHICLE BECOME WET AND SOAKED. UPON INSPECTION, IT WAS DISCOVERED THAT THE REAR PASSENGER SEAT ANCHOR LATCH WAS LOOSE. MONTHS LATER, THE DRIVER NOTICED A GRINDING TYPE NOISE WHEN TURNING THE VEHICLE. UPON INSPECTION, IT WAS DISCOVERED THAT THE SAME FAILURE HAD OCCURRED ON THE DRIVER'S SIDE. THE FAILURE WAS NOT DIAGNOSED OR REPAIRED. THE LOCAL DEALER WAS NOT NOTIFIED. THE MANUFACTURER WAS NOTIFIED, BUT NO ASSISTANCE WAS OFFERED. THE FAILURE MILEAGE WAS 135,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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