Ford Focus Complaints (2012)

3,803 consumer complaints on file.

#10937271December 23, 2016
POWER TRAIN
TL* THE CONTACT OWNS A 2012 FORD FOCUS. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE FAILED TO ACCELERATE AND THE SPEED SUDDENLY DECREASED. THE CHECK ENGINE INDICATOR ILLUMINATED. THE DEALER DIAGNOSED THAT THE TRANSMISSION WAS FAULTY. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 51,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10937091December 22, 2016
AIR BAGS
I WAS IN AN ACCIDENT YESTERDAY WHERE I REAR ENDED A VEHICLE AND IT DID SIGNIFICANT DAMAGE TO MY CAR AND THE CAR IN FRONT OF ME AND MY AIRBAGS DID NOT DEPLOY. I HIT MY CHEST ON THE STEERING WHEEL BECAUE OF THE IMPACT
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10936639December 21, 2016
LATCHES/LOCKS/LINKAGES:DOORS:LATCH, STRUCTURE:BODY
MY WIFE GOT IN THE CAR IN OUR DRIVEWAY AND THE DRIVERS SIDE DOOR WOULDN'T LATCH CLOSED. I TRIED TO REMOVE THE LATCH ASSEMBLY AND GAVE UP HOURS LATER. AFTER I PUT THE DOOR PANEL BACK TOGETHER I CHECKED THE RIGHT FRONT DOOR TO MAKE SURE I HAD THE TRIM PANEL ON CORRECTLY. WHEN I TRIED TO CLOSE THAT DOOR IT WOULDN'T LATCH EITHER. WHEN I PUT THE VIN IN ON YOUR WEB SITE THE ONLY RESPONSE I GOT WAS: "FOREIGN SERVER RESPONDED WITH AN ERROR." *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10936642December 21, 2016
FUEL/PROPULSION SYSTEM
ON 10/14/16 MY WIFE COMPLAINED THAT THERE WAS A SMELL OF GASOLINE AROUND HER CAR. I WALKED OUT TO THE DRIVEWAY AND THERE WAS A STRONG SMELL OF GAS. SHE TOLD ME SHE HAD JUST FILLED THE GAS TANK AND CONFIRMED THAT SHE DOES NOT TOP THE TANK OFF. I JACKED THE CAR UP AND FOUND THAT THERE IS A YELLOW PLASTIC RING WHERE THE FILL HOSE IS ATTACHED TO THE GAS TANK. THAT RING IS CRACKED AND GAS SEEPS OUT FROM THERE. WE FOUND THAT IT DOESN'T LEAK IF SHE HAS LESS THAN HALF A TANK OF GAS SO SHE USUALLY KEEPS IT THAT WAY UNTIL I HAVE A CHANCE TO PULL THE GAS TANK OUT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10936769December 21, 2016
STEERING
TL* THE CONTACT OWNS A 2012 FORD FOCUS. WHILE THE VEHICLE WAS IN REVERSE, THE STEERING ASSIST FAULT WARNING INDICATOR ILLUMINATED. AS A RESULT, GREATER EFFORT WAS NEEDED TO OPERATE THE STEERING WHEEL. THE VEHICLE WAS NOT RESTARTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 92,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10936458December 20, 2016
STEERING
TL* THE CONTACT OWNS A 2012 FORD FOCUS. WHILE DRIVING VARIOUS SPEEDS, THE POWER STEERING SEIZED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING, WHERE IT WAS DETERMINED THAT THE VEHICLE WAS NOT INCLUDED IN A RECALL. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 60,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10936550December 20, 2016
STEERING, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2012 FORD FOCUS. WHILE BACKING OUT OF A PARKING SPACE, THE STEERING WHEEL STIFFENED AND FAILED. ALSO, THE INSTRUMENT PANEL LIGHTING REMAINED ILLUMINATED. THE ISSUE RECURRED MULTIPLE TIMES. THE VEHICLE WAS TOWED TO THE DEALER, BUT THE FAILURE COULD NOT BE REPLICATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS UNKNOWN. THE APPROXIMATE FAILURE MILEAGE WAS 60,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10936170December 19, 2016
STEERING
POWER STEERING FAILED WHEN BACKING OUT ON THE FIRST INCIDENT ALONG WITH AN ERROR MESSAGE DISPLAY. ON SECOND OCCASION, WHEN STARTING THE CAR, THE SAME ERROR MESSAGE REGARDING THE STEERING WAS DISPLAYED. TURNING THE ENGINE OFF AND THEN BACK ON SEEMED TO GET THE CAR OPERATIONAL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10936208December 19, 2016
STEERING
STEERING ASSIST FAULT: AT MILEAGE 84209 THE POWER STEERING SUDDENLY STOPPED WORKING. AFTER COMPLETING RESEARCH THIS IS A KNOWN ISSUE THAT FORD HAS NOT RECALLED. IT STOPPED WORKING AT THE GAS PUMP, WITH SOME LUCK I WAS ABLE TO GET TO A PARKING SPOT AND LEAVE THE CAR STRANDED UNTIL ARRANGING FOR A TOW TRUCK. FORD WOULD NOT REIMBURSE THE $2,000.00 EXPENSE TO FIX ONE OF THEIR KNOWN ISSUES. VERY FORTUNATE NO ONE WAS HURT. VERY DISSATISFIED WITH THE QUALITY OF WORK AND CUSTOMER SERVICE TO REMEDY THIS KNOWN ISSUE ASSOCIATED WITH A CLASS ACTION LAWSUIT HTTP://WWW.ABOUTLAWSUITS.COM/WP-CONTENT/UPLOADS/2014-06-27-COMPLAINT.PDF .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10936001December 17, 2016
FUEL/PROPULSION SYSTEM
FORD FOCUS GAS TANK ISSUE: MY CAR WAS STALLING AND WOULD NOT ACCELERATE TIMELY SO TOOK IT TO THE FORD DEALERSHIP. THEY SAID THE EVAP PURGE VALVE MALFUNCTIONED CAUSING THE FUEL TANK TO WARP. THE GAS TANK NEEDS REPLACED AS WELL AS EVERYTHING RELATED (SEE ATTACHED). MY RESEARCH ON THE INTERNET (I HAVE NEVER HEARD OF HAVING TO GET A GAS TANK REPLACED DUE TO NORMAL WEAR AND TEAR) SHOWS THAT THIS ISSUE IS KNOWN BY FORD AND THEY ARE REFUSING TO DO A RECALL OR EVEN A NOTIFICATION TO THE OWNERS OF THESE VEHICLES. BESIDES MY HUGE CONCERNS ON HAVING A DEFECTIVE GAS TANK (I SEE IT AS A FIRE HAZARD), THE CAR WOULD NOT ACCELERATE ON THE INTERSTATE AND WAS TRYING TO STALL OUT - I WAS VERY LUCKY NOT TO GET HIT. FORD HAS DONE RECALLS ON OTHER VEHICLES WITH THIS ISSUE WHY NOT THE FORD FOCUS? I EXPECT TO REPAIR / REPLACE THINGS LIKE THE BRAKES NOT THE GAS TANK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10935416December 15, 2016
POWER TRAIN
TL* THE CONTACT OWNS A 2012 FORD FOCUS. WHILE ATTEMPTING TO ACCELERATE FROM A STOP, THE VEHICLE SHUDDERED AND HESISTATED TO ACCELERATE. THE VEHICLE WAS TAKEN TO THE DEALER ON NUMEROUS OCCASIONS FOR DIAGNOSTIC TESTING. COMPONENTS IN THE TRANSMISSION WERE REPLACED AND THE SOFTWARE WAS UPDATED, BUT THE FAILURE PERSISTED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 2,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10935498December 15, 2016
SEAT BELTS, STEERING, UNKNOWN OR OTHER
I COULD HANDLE THE STUDDER AND HANDLE THE BEING HELD HOSTAGE BY MY SEAT BELT, BUT NOW I HAVE TO PAY $1,800 TO GET MY STEERING FIX AFTER ALMOST HITTING A TREE WITH MY FAMILY IN THE CAR. I WAS JUST ABOUT TO UPGRADE TO A ESCAPE, I WILL NEVER BUY FORD AGAIN AFTER THIS BECAUSE I HAVE 89000 ON MY CAR THEY WILL HELP WITH NOTHING. NOR DO THEY CARE ABOUT THE SAFETY OF ME AND MY FAMILY OR THE OTHER PEOPLE AROUND ME ! I HAVE NEVER BEEN SO DISAPPOINTED. I TRULY LOVED THIS LITTLE CAR UNTIL IT TRIED TO KILL ME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10935566December 15, 2016
STEERING
STARTED MY CAR THIS MORNING AND IMMEDIATELY MY "STEERING REQUIRES ASSIST" ALERT CAME ON AND I FOUND I HAD NO POWER STEERING. MY CAR SHOWED NO SIGNS OF ANY ISSUE WHEN I PARKED IT LAST NIGHT 12/14/16 AROUND 7PM BUT WHEN I WENT TO LEAVE FOR WORK AT 12/15/16 AT 5:30AM THE ALERT CAME ON. I HAD MY CAR TOWED TO THE DEALER AND DEALER HAS INFORMED ME THAT 1) A CAR WITH LESS THAN 70K NEEDS THE ENTIRE STEERING COLUMN REPLACED TO THE TUNE OF $2000 AND 2) THAT THIS FAILURE IS SO COMMONPLACE THEY STOCK THE STEERING ASSEMBLY FOR THIS REPAIR. I'M JUST THANKFUL I WASN'T COMMUTING ON THE INTERSTATE WHEN THIS OCCURRED WHEREAS MANY OTHERS WERE NOT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10935332December 14, 2016
POWER TRAIN
MY FORD FOCUS AUTOMATIC TRANSMISSION SHUDDERS AND HESITATES WHEN SHIFTING.IT HAS BEEN TO THE DEALER FOUR TIMES.THERE HAVE BEEN UPDATES DONE TO THE COMPUTER.IT STILL HAS THE SAME ISSUES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10934959December 13, 2016
POWER TRAIN
TL* THE CONTACT OWNS A 2012 FORD FOCUS. THE CONTACT STATED THAT WHILE DRIVING AT 35 MPH, THE GRADE ASSIST WARNING LIGHT ILLUMINATED AS THE VEHICLE INDEPENDENTLY REVVED. THE CONTACT STATED THAT THE VEHICLE WAS BROUGHT TO A STOP HOWEVER, IT CONTINUED TO REV INDEPENDENTLY AND THE INSTRUMENT PANEL ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 67,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10935060December 13, 2016
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
TL* THE CONTACT OWNS A 2012 FORD FOCUS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V643000 (LATCHES/LOCKS/LINKAGES); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT EXPERIENCED A FAILURE WITH THE DRIVER'S SIDE DOOR LATCH. THE FAILURE MILEAGE WAS UNKNOWN. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10935063December 13, 2016
POWER TRAIN
I HAVE TAKEN MY 2012 FORD FOCUS TO THE LOCAL DEALERSHIP 3 TIMES, 2 TIMES BY A LETTER SENT TO ME WANTING ME TO BEING MY CAR TO THE DEALERSHIP TO HAVE THE KAM RESET AND THE PCM REPROGRAM BECAUSE THE SHAKEN AND SHUDDERS WHEN ACCELERATING AND THE 3TH TIME THE SAME THING AGAIN. NOW THE CAR IS DOING THE SAME THING AGAIN UP TO A SPEED OF ABOUT 20-25 MPH THE SHAKING AND SHUDDERS AND NOISE STOP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10935171December 13, 2016
ELECTRICAL SYSTEM, POWER TRAIN
AFTER WE GOT THE RECALL DONE ON THE CAR FOR THE TRANSMISSION MODULE. THE CAR HAS BEEN HAVING A POPPING AND STATIC NOISE COMING FROM THE RADIO AND SPEAKERS WHEN THE CAR IS ON OR SHUT OFF. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10933814December 8, 2016
ENGINE, POWER TRAIN
MY CAR IS IN THE FOURTH TIME FOR TRANSMISSION RELATED ISSUES. ALSO THIS TIME THE CHECK ENGINE LIGHT CAME ON. BILL BROWN FORD IN LIVONIA MI DIAGNOSED THE PROBLEM AS A FAILING CATALYTIC CONVERTER. THIS IS A KNOWN PROBLEM WITH THE FOCUS, BUT FORD HASN'T DONE ANYTHING ABOUT IT. I'VE RESEARCHED THE ISSUE ON LINE AND THERE ARE MANY COMPLAINTS ABOUT THE CATALYTIC CONVERTER. I ALSO HAVE A FRIEND WHO IS A MECHANIC AT A FORD DEALERSHIP AND HE SAID FORD IS QUITE AWARE OF THE PROBLEM. TWO YEARS AGO I WAS ALMOST REAR ENDED WHEN THE CAR SUDDENLY WENT OUT OF GEAR AND THE CHECK ENGINE LIGHT CAME ON AND FLASHED A WARNING. FORD REPLACED THE TCU. THE CAR IS NOW HESITATING AGAIN ALONG WITH SHUTTERING WHEN ACCELERATING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10933865December 8, 2016
POWER TRAIN
MY 2012 FORD FOCUS SHUDDERS, SLOW TO ACCELERATE AND GRINDS WHEN ACCELERATING. I HAVE LOSE POWER MUTLIPLE TIMES AS I AM SLOWING TO A STOP AND LOST POWER COMPLETE IN MAY 2016. THE CLUTCH WAS REPLACED AND NOW DECEMBER 2016 SAME PROBLEM. THE DEALERSHIP SAYS I MUST PAY FOR THE REPAIR, ALTHOUGH SHOULD THE CLUTCH LAST LONGER THAN 7 MONTHS. THESE ALWAYS HAPPENED IN THE CITY ON EITHER TWO LANES OR FOUR LANES AND MORE OFTEN THAN NOT EARLY MORNING IN BUSY TRAFFIC. I DON'T FEEL CONFIDENT THAT THE CARE WILL RUN CORRECTLY AND SAFELY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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