Ford Focus Complaints (2014)

2,661 consumer complaints on file.

#10980279April 24, 2017
POWER TRAIN
2015 NOT EVEN A YEAR OLD HAD CLUTCH REPLACED DUE TO CAR SHUDDERING AND FAILED CLUTCH SHUDDER TEST. NOT EVEN A YEAR LATER, DOING IT AGAIN AND FORD IS TELLING ME THERE IS NO WARRANTY, IT IS OUT OF THE 60,000 MILE WARRANTY THAT CAME WITH THE CAR. THEY WANT ME TO PAY $1100 OUT OF POCKET TO REPLACE A NEW CLUTCH DUE TO SHEDDER TEST FAILING AGAIN. THIS IS RIDICULOUS WHEN THEY KNOW A PROBLEM EXISTS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10980334April 24, 2017
ELECTRICAL SYSTEM, POWER TRAIN, UNKNOWN OR OTHER
BREAK LIGHT ON DASH SAID BREAK LIGHT FAILS ALL BREAK LIHTS ON WHEN PUSHING BREAK PEDEL MY WIFE CHECKED IT LIGHT CAME ON AND WARRING TRANSMISHIN RUNNING HOT TAP BREAKS BACK TRUNK LACH ON THE BACK EVERYTIME I HIT A BUMB THE LIGHT COMES ON THE DASH AND TODAY WHEN I WAS BACKING UP ALL THJE INDERCATER LIGHT WENT OUT ON DASH .IT WAS IN THE SHOP ON 3/28/2017
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10978689April 16, 2017
POWER TRAIN
EVEN THOUGH TRANSMISSION WAS REPLACED BACK IN OCTOBER 2016, MARCH 2017 THE VEHICLE WAS HARD SHIFTING, AND NOT TAKING REVERSE. WAS TOLD 2ND, 3RD, AND REVERSE GEARS WERE BROKEN AND POWER TRAIN WENT BAD. ALTHOUGH EVERYTHING WAS UNDER WARRANTY AND ALL PARTS REPLACED. STILL DON'T UNDERSTAND HOW POWER TRAIN AND GEARS BROKE WHEN A NEW TRANSMISSION WAS PLACED INTO THE VEHICLE LESS THAN A 1YR AGO.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10978610April 15, 2017
POWER TRAIN, UNKNOWN OR OTHER
IT ALL STARTED ONE DAY AFTER I PURCHASED MY 2014 FOCUS CAR FROM A DEALER. WHEN I PULL OUT FROM A STOP SIGN OR WHEN ACCELERATING AS THE LIGHT TURNS GREEN, THE CAR HESITATES AND SPUTTERS BEFORE FINALLY KICKING INTO GEAR. IT SEEMS TO BE FINE ONCE IT SETTLES INTO PLACE BUT IT'S PRETTY SCARY UNTIL IT DOES. I DREAD WHEN I HAVE TO SLOW DOWN OR STOP. IT SEEMED TO BE CLOSE TO BREAKING DOWN OR STALLING ON A FEW OCCASIONS. I'M ONLY A FEW DAYS INTO OWNING THIS CAR AND I REALLY DON'T KNOW WHAT TO DO. I WAS PROMISED A LONG LIFE FOR THIS CAR BUT NOW I'M NOT SO SURE, THE SYMPTOMS ARE SOMEWHAT SIMILAR TO THE LAST CAR I OWNED (AN ESCAPE) - SPUTTERING, HESITATION, STALLING AND THEN IT TOTALLY QUIT ON ME IN THE MIDDLE OF THE ROAD ON A HILL. THE ENGINE BLEW UP. THIS HAPPENED AFTER I PICKED UP THE CAR AFTER REPAIRS FROM THE SAME DEALER. FOR THE SAME SYMPTOMS. MORE TO THAT STORY BUT I AM AFRAID TO BRING IT BACK FOR REPAIRS FEARING WHATEVER IS WRONG WITH IT, IT WONT BE COVERED. BUT WHAT CHOICE DO I HAVE? HELP?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10972180April 13, 2017
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2014 FORD FOCUS. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE WAS SHUTTERING CAUSING THE VEHICLE TO STALL. THE VEHICLE WAS TAKEN TO A DEALER BUT IT WAS NOT REPAIRED AND THE FAILURE PERSISTED. THE VEHICLE WAS TAKEN THEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE FUEL MODULE NEEDED TO BE REPAIRED. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V525000 (FUEL SYSTEM, GASOLINE). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE 1,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10972066April 12, 2017
STRUCTURE:BODY:DOOR
TL* THE CONTACT OWNS A 2014 FORD FOCUS. WHILE DRIVING APPROXIMATELY 55 MPH, THE REAR DRIVER'S SIDE DOOR SWUNG OPEN WITHOUT WARNING. THE DRIVER CLOSED THE DOOR, BUT THE REAR DRIVER SIDE PASSENGER WAS UNABLE TO OPEN THE DOOR. THE VEHICLE WAS TAKEN TO A DEALER WHO REPAIRED THE DOOR. THE CONTACT STATED THAT THE DOOR DID NOT OPEN AFTER THE REPAIR. THE VEHICLE WAS TAKEN TO ANOTHER DEALER WHO ADVISED THAT THERE WAS A RECALL. THE DEALER STATED THAT THE MANUFACTURER DID NOT AUTHORIZE THE RECALL REPAIR, CITING THAT THE FIRST DEALER DESTROYED THE DOOR. THE VIN WAS NOT PROVIDED. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS APPROXIMATELY 50.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10971913April 11, 2017
POWER TRAIN
UPON ACCELERATION FROM A STOP, THE RPM'S REV UP AND THE CAR DOES NOT PROCEED FORWARD. WHEN IT DOES PROCEED FORWARD, IT IS AT A SLOW PACE, WITH A JERKING MOTION. THERE IS ALSO A VIBRATION FROM THE ENGINE AREA AT TIMES WHEN THE CAR IS STOPPED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10971484April 9, 2017
POWER TRAIN
JUST PURCHASED A USED 2014 FOCUS WITH ONLY 012755 MILES ON IT, TWO DAYS LATER RETURNED TO DEALER TO REPORT DRIVERS SIDE MIRROR LIGHT FALLING OFF AND UNIT HESITATING AND JERKING LURCHING FORWARD AND GRINDING NOISE FROM DEAD STOP, DEALER DIDN'T SEEM TO THINK IT WAS A BIG ISSUE, WAS TOLD THEY WILL LOOK AT IT WHEN I RETURN TO HAVE MIRROR BLINKER R/R (PART ON ORDER) ALMOST HIT HOUSE WHEN PARKING THAT EVENING. UNIT ALSO LOST POWER AT 60 MILES PER HOUR WHEN DRIVING BUT MOTOR CONTINUES TO RUN, HAD TO PULL OVER IN A PANIC, UNIT WOULD NOT MOVE WHEN PUT IN GEAR EVEN WHEN GIVING FUEL, LIGHTS BLINKING (PRDL LIGHTS) ENGINE LIGHT BLINKING, SEEMS TO BE OK AFTER IT SITS FOR AWHILE. UNIT ALSO SEEMS TO NOT ENGAGE GEARS AS SPEED PICKS UP (STUCK IN LOW GEARS?). HELP US PLEASE, WE JUST PURCHASED THIS CAR USED FROM A FORD DEALER WHY WOULD THEY SELL US A CAR SO DANGEROUS? IT ALSO IS A FORD CERTIFIED UNIT, WE HAVE PUT LESS THAN 100 MILES ON THE CAR AND AFRAID TO DRIVE IT. WE ARE SENIOR'S LIVING ON A FIXED INCOME AND ARE A SCARED TO DRIVE THE CAR. SOMEONE IS GOING TO GET HURT, WE NEED THIS FIXED SOON, NO WAY TO GET TO THE DOCTOR. THE CAR HAS BEEN SITTING OUT FRONT FOR OVER A WEEK NOW NO CONTACT FROM THE DEALER YET. PLEASE HELP US, I HAVE OVER TWO MILLION MILES SAFE DRIVING RECORD (AWARDS....) WITH THE LARGEST TRUCKING COMPANY IN THE US WHEN I RETIRED 4 YEARS AGO, I KNOW HOW TO DRIVE AND I KNOW WHEN SOMETHING IS NOT SAFE!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10971107April 7, 2017
VISIBILITY/WIPER
TL* THE CONTACT OWNS A 2014 FORD FOCUS. WHILE DRIVING IN THE RAIN WITH THE WINDSHIELD WIPERS ON THE LOW SETTING, THE WIPERS SUDDENLY BEGAN TO OPERATE INTERMITTENTLY. THE FAILURE CONTINUED AFTER INCREASING THE WIPER SPEED TO HIGH. AFTER SHUTTING THE VEHICLE OFF AND RESTARTING THE ENGINE, THE FAILURE CONTINUED. THE CAUSE OF THE FAILURE WAS NOT DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 56,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10970772April 5, 2017
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2014 FORD FOCUS. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 16V643000(STRUCTURE) WAS RECEIVED IN SEPTEMBER OF 2016. AFTER CONTACTING THE DEALER AND THE MANUFACTURER ON MULTIPLE OCCASIONS, THE CONTACT WAS INFORMED THAT THE PARTS NEEDED FOR THE RECALL REMEDY WERE STILL NOT AVAILABLE AND NO ESTIMATED TIME FOR RECEIVING THE PARTS COULD BE PROVIDED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10970799April 5, 2017
POWER TRAIN
TL* THE CONTACT OWNS A 2014 FORD FOCUS. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE SHOOK VIOLENTLY. THE DEALER REPLACED THE TRANSMISSION, BUT THE FAILURE RECURRED. THE CONTACT STATED THAT THE TRANSMISSION WAS REPLACED THREE TIMES. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 48,000. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10970400April 4, 2017
POWER TRAIN
AUTOMATIC TRANSMISSION. CAR STUTTERS DURING WHEN YOU TRY TO QUICKLY ACCELERATE. WHEN TRYING TO ACCELERATE FROM FIRST GEAR INTO A TURN OR MERGING THE VEHICLE LOSES POWER AND HAS ALMOST CAUSED ME TO BE HIT SEVERAL TIMES SINCE PURCHASING IT. DRIVING IN URBAN AREAS IS A LOT OF TROUBLE AS YOU NEED TO QUICKLY GET YOURSELF ONTO THE STREETS BUT THE VEHICLE FAILS TO PERFORM LEAVING ME HAVING TO VERY SLOWLY ACCELERATE OUT OF FIRST GEAR AS TO NOT HAVE IT COMPLETELY LOSE POWER. THIS TRANSMISSION IS JUNK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10862874April 3, 2017
POWER TRAIN
2014 FORD FOCUS. CONSUMER WRITES IN REGARDS TO CONTINUOUS PROBLEM WITH VEHICLE CLUTCH REPLACEMENTS AND TRANSMISSION REPROGRAMMING. CONSUMER SEEKS FINANCIAL REIMBURSEMENT FOR EMOTIONAL DISTRESS AND FRAUD OF VEHICLE PURCHASE. *SMD THE CONSUMER STATED THAT THE VEHICLE HAD TWO CLUTCH REPLACEMENTS AND HAD BEEN SERVICED OVER 12 FOR COMPUTER REPROGRAMMING. DURING AN INSPECTION, WITH THE CONSUMER PRESENT, THE VEHICLE WAS DRIVING LESS THAN 20 MILES . THE DOCUMENTS STATE THAT THE VEHICLE DID NOT MISS-PERFORM, AS WAS NORMAL ON SHORT TRIPS ACCORDING TO THE CONSUMER. SEVERAL WEEKS PRIOR, THE CLUTCH WAS REPROGRAMMED THEN REPLACED. UPDATED 04/03/2017*JS UPDATED 06/14/2017*JS *JS *TR *JS *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10970027April 2, 2017
STEERING
WHILE DRIVING MY CAR THE STEERING BECAME DIFFICULT ALL OF A SUDDEN AND IMMEDIATELY AFTER AN ERROR READ "STEERING FAULT SERVICE NOW". FORTUNATELY I WAS ON A SIDE ROAD AND ABLE TO PULL OVER AS I WAS PULLING OVER AN ERROR THEN READ "STEERING LOSS STOP SAFELY". NOW I HAVE TO HAVE MY CAR TOWED TO THE DEALERSHIP. I'M EXTREMELY UPSET AT THE SITUATION AND HOW UNRELIABLE MY CAR HAS BECOME BC EVEN AFTER DIAGNOSIS AND REPAIRS I WILL BE NERVOUS. NOT TO MENTION HOW TERRIBLE THIS COULD'VE BEEN HAD I HAVE BEEN ON A BUSY ROAD WITH MY CHILDREN IN THE CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10969476March 30, 2017
ELECTRICAL SYSTEM, POWER TRAIN
TL* THE CONTACT OWNS A 2014 FORD FOCUS. WHILE THE ACCELERATOR PEDAL WAS DEPRESSED, THE VEHICLE FAILED TO ACCELERATE WITHOUT WARNING. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS SERVICED TWICE UNDER WARRANTY AND REPAIRED PER TSB: 13-6-10; HOWEVER, THE REMEDY FAILED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V495000 (ELECTRICAL SYSTEM). THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 15,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10969293March 29, 2017
POWER TRAIN, UNKNOWN OR OTHER
THE TRANSMISSION PROBLEMS. THE DEALERSHIP PENNYRILE FORD IN HOPKINSVILLE KY. HAS KNOWN ABOUT THIS EVERY SINCE MY DAUGHTER HAS HAD THE CAR. YET JUST PATCHES IT UP. SHE BOUGHT THE CAR BRAND NEW FROM THEM. NOW THAT WARRANTY IS OUT SHE HAS TO PAY. THE TRANSMISSION HAS BEEN IN A PROBLEM IN THESE VEHICLES I HAVE BEEN TOLD. YET THE PLACE THAT SOLD THE CAR TO HER DO NOT TAKE RESPONSIBLE OR EVEN FORD MOTOR. YOU CAN REACH HER AT THIS NUMBER. [XXX] ASK FOR [XXX]. THE CAR WAS FAULTY WHEN PURCHASED. IN MY OPINION FORD NEEDS TO MAKE THIS RIGHT AT NO COST TO THE PURCHASER. ITS IS AN ON GOING PROBLEM. *DL INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).'*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10968891March 28, 2017
POWER TRAIN:CLUTCH ASSEMBLY
TL* THE CONTACT OWNS A 2014 FORD FOCUS. ON SEVERAL OCCASIONS, WHILE ATTEMPTING TO DRIVE, THE VEHICLE HESITATED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE CLUTCH ASSEMBLY NEEDED TO BE REPLACED. THE CONTACT MENTIONED THAT THE VEHICLE CLUTCH ASSEMBLY WAS PREVIOUSLY REPLACED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 38,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10968609March 27, 2017
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
FIVE TIMES THIS CAR HAS COMPLETELY STOP AT 60MPH DRIVING ON MAJOR HIGHWAY 494 MINNEAPOLIS,MN. STALLED 5 TIMES. THIS CAR HAS ALMOST KILLED ME 5 TIMES. ITS BEEN SERVICED 5 TIMES WITH NO RESOLUTION. I WANT MY MONEY BACK OR A NEW CAR THAT WONT KILL ME. EVERY TIME ITS SERVICED THE DEALERSHIP CHARGES ME A FEE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10968550March 26, 2017
ENGINE, VEHICLE SPEED CONTROL
ONE OF THE MANY INCIDENTS: WHILE AT A CITY STREET STOP SIGN, I PRESSED THE GAS, THE ENGINE LIGHT CAME ON, THE VEHICLE DID NOT MOVE (THE ENGINE REVVED WITHOUT MOVING) I LET OFF THE GAS AND REAPPLIED PRESSURE TO THE GAS PEDAL. THE VEHICLE SLOWLY MOVED, THE VEHICLE GAVE A HARD JERK THEN THE VEHICLE MOVED AT A REASONABLE SPEED WITH THE GAS PEDAL PRESSED WHILE DRIVING ON THE CITY STREET. THE VEHICLE HAS STUTTERED AND SHOOK WHILE DRIVING SINCE I OWNED THIS BRAND NEW VEHICLE. I MENTIONED THE STUTTERING, JERKING AND SHAKING TO 3 FORD DEALERSHIP SERVICE DEPARTMENTS IN THE PAST. I WAS TOLD "THAT'S THE WAY THIS TYPE OF VEHICLE DRIVES", "THAT'S HOW THE TCM OPERATES" AND "THE VEHICLE SHIFTS LIKE A MANUAL CAR BUT OPERATES AS AN AUTOMATIC". MY QUESTION EACH TIME WAS "SO IT'S NORMAL THAT MY CAR SHAKES AND STUTTERS WHILE I'M DRIVING? THIS CAR JERKS TOO MUCH." I WAS TOLD EACH TIME "YES." THE INCIDENTS OF STUTTERING AND SHAKING HAVE BEEN VISIBLE FROM THE VEHICLE'S PURCHASE. THE HARD JERKS ARE OCCURRING MORE FREQUENTLY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10968308March 24, 2017
UNKNOWN OR OTHER
FORD FOCUS RECALL. HAD RECALL DONE MARCH 7, 2017. DRIVING CAR AT 65MPH ON FREEWAY I-45 SUDDEN LOST OF POWER LIKE TRANSMISSION WENT INTO NEUTRAL. HAD TO GET OFF TO RIGHT SHOULDER OF FREEWAY. TURNED OFF CAR WAITED 5 MINUTES TURNED ON CAR WAS ABLE TO DRIVE. TWO DAYS LATER DRIVING CAR 40 MPG SERVICE ROAD HWY183 LOST POWER AGAIN LIKE CAR WENT INTO NEUTRAL. SAME THING PULLED OFF ROAD AND TURN OFF ENGINE. TOOK CAR TO DEALER. THEY SAY CAN'T FIND ANYTHING WRONG.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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