Ford Focus Complaints (2012)

3,803 consumer complaints on file.

#10992296May 30, 2017
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2012 FORD FOCUS. WHILE BEING OPERATED, THE VEHICLE EXPERIENCED COMPLETE LOSS OF POWER THE VEHICLE WAS TOWED TO THE ROBIN FORD DEALER WHERE IT WAS DIAGNOSED THAT THE PURGE VALVE, FUEL PUMP, AND FUEL TANK WERE DEFECTIVE AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 76,000. UPDATED 07/18/17*LJ UPDATED 10/17/2017*JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10991656May 25, 2017
SEAT BELTS, LATCHES/LOCKS/LINKAGES
TL* THE CONTACT OWNS A 2012 FORD FOCUS. WHILE ATTEMPTING TO EXIT THE VEHICLE FROM THE FRONT PASSENGER SEAT, THE SEAT BELT LOCKED AND DID NOT UNLATCH. THE CONTACT CALLED FOR ASSISTANCE TO FORCE THE SEAT BELT TO UNLATCH. THE CONTACT REPORTED THE FAILURE TO AN UNKNOWN DEALER IN FORT MYERS, FLORIDA, BUT THE DEALER DID NOT RETURN THE CALL. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND ADVISED THE CONTACT TO TAKE THE VEHICLE TO A LOCAL DEALER. THE FAILURE RECURRED SEVERAL TIMES, BUT WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 17,000. ...UPDATED 10/23/17 *BF *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10991711May 25, 2017
STRUCTURE:BODY, ENGINE, UNKNOWN OR OTHER
I WENT TO GET MY OIL CHANGED SOMEPLACE OTHER THAN MY FORD DEALERSHIP AND SINCE, THE CAR HAS BEEN RUNNING ODDLY. MOSTLY ISSUES WITH ACCELERATING AFTER SITTING AT A RED LIGHT ON ROADS WHERE THE SPEED IS ANYWHERE FROM 35 TO 45 MPH. IT DOESN'T HAPPEN ALL THE TIME, BUT I NOTICED IT ABOUT A WEEK AFTER THE OIL CHANGE. THE OTHER ISSUE, THAT IS MORE CAUSE FOR ALARM, IS THAT THE DOORS WILL NOT CLOSE COMPLETELY. FIRST IT WAS THE PASSENGER FRONT DOOR, THEN THE PASSENGER REAR DOOR AND FINALLY THE DRIVER REAR DOOR. ALL WHILE STATIONARY, THANK GOODNESS. SINCE THEN, ALL BUT THE DRIVER'S SIDE FRONT DOOR HAVE BEEN SECURED WITH BUNGEE CORDS FOR THE LAST FEW WEEKS, BECAUSE I DID NOT HAVE THE FUNDS TO REPLACE THE DOOR LATCHES. ONE OF WHICH HAD BEEN REPLACED ONLY LAST YEAR AND COST ME NEARLY $500 BECAUSE THE PART HADN'T BEEN ON RECALL! I THEN FOUND OUT TODAY THAT THERE IS A RECALL ON SAID PARTS THAT BEGAN IN JANUARY 2017 BUT I HAVE YET TO BE NOTIFIED BY MY DEALERSHIP! I ONLY NOTICED BECAUSE I WANTED TO SEE -IF- THERE HAD BEEN A RECALL DUE TO HEARING ABOUT A FEW OTHER PEOPLE HAVING THIS SAME TYPE OF ISSUE. SEE PHOTOS OF BUNGEE CORDED DOORS. THIS IS EXTREMELY DANGEROUS AND THOSE WHO OWN THIS SAME MODEL OF CAR SHOULD BE NOTIFIED IMMEDIATELY OF A RECALL, NOT WHEN PARTS ARE AVAILABLE. I WOULD NEVER HAVE KNOWN HAD I NOT THOUGHT OF DOING MY OWN RESEARCH. I MAY NEVER HAD KNOWN IF I WAS WAITING ON MY DEALERSHIP TO NOTIFY ME... I MAY HAVE BEEN SERIOUSLY INJURED OR WORSE IF I HAD WAITED ON THEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10986296May 18, 2017
SEAT BELTS
SEAT BELT GETS AND REMAINS WET AFTER RAIN AND DOES NOT RETRACT PROPERLY OR PROVIDE TENSION FOR PROPER RESTRAINT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10986315May 18, 2017
FUEL/PROPULSION SYSTEM
2012 FORD FOCUS FUEL GAUGE READING ERRATIC, SPECIFICALLY INDICATING FULL WHEN NEAR EMPTY. THIS PROBLEM IS ACCOMPANIED BY EMISSIONS CHECK ENGINE CODES P144A. THIS PROBLEM IS IDENTIFIED IN TSBS AS EARLY AS 2013 AS AN "EVAP PURGE VALVE" FAILURE WHICH CAUSES FUEL TANK COLLAPSE. FALSE FUEL LEVEL INDICATION MAY CAUSE DRIVERS TO RUN OUT OF FUEL AND BECOME STRANDED. DEALER ADVISES FUEL TANK HAS COLLAPSED AND REQUIRES FUEL PUMP, FUEL TANK, CANISTER AND SOLENOID REPLACEMENT IMMEDIATELY DUE TO RISK OF CAR STALLING OUT AND/OR RUNNING OUT OF GAS UNEXPECTEDLY. WHEN FUEL TANK IS FULL JUST AFTER FILLING UP, CAR REQUIRES MULTIPLE ATTEMPTS TO START. MILEAGE AT FAILURE: 83000. THIS APPEARS TO BE A VERY COMMON PROBLEM FOR 2012 FORD FOCUS. FORD RECOGNIZES THE FAILURE OF THE PLASTIC GAS TANK SUCH THAT THE REPLACEMENT GAS TANK IS A DIFFERENT GAS TANK WHICH IS NOT PLASTIC, THEREFORE PASSING ON THE VERY EXPENSIVE COST ($2,000) OF THE DESIGN MISTAKE TO THE CUSTOMER. THIS IS NOT A NORMAL WEAR AND TEAR COST OF OWNERSHIP PROBLEM! THIS WAS RECALLED ON THE FORD FUSION, IT SHOULD BE RECALLED ON THE FOCUS AS WELL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10986341May 18, 2017
STEERING
POWER STEERING FAILURE AT 83,320 MI. IT FAILED WHILE STARTING THE CAR. THE POWER STEERING FAILURE LIGHT/WARNING CAME ON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10990455May 18, 2017
AIR BAGS
AIRBAG FAILED TO DEPLOY OR EXPLODED SENDING YELLOW GAS INTO THE AIR ON IMPACT OF WRECK AS [XXX] WAS HIT BY ANOTHER VEHICLE. RESULTING IN TOTAL LOSE OF VEHICLE [XXX] HOSPITALIZED. DAMAGE TO HIS NECK SMASHED SHOULDER. HE HAS PICTURES AND DOCUMENTATION OF INJURY, POLICE RECORDS AND HOSPITAL RECORDS. 'INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
Yes
Fire:
Yes
Injuries:
1
Deaths:
0
#10986273May 17, 2017
WHEELS
THE LUG NUTS ARE SWELLING AND SEPARATING. BECAUSE THEY ARE TWO PART CHROME COVERED. FOR THIS CAR, THE LUGNUTS ARE CUSTOM. IF THEY ARE PLACED BY STANDARD LUG NUTS, THEN THE WHEEL COVER CANNOT STAY ON. THE TWO PART CHROME LUG NUT IS NOT CARRIED AS A STOCK ITEM IN A DEALERSHIP. TIRES CANNOT BE REMOVED BY STANDARD LUG WRENCH, BECAUSE THE LUGNUT IS NOT A STANDARD SIZE. THE LUG NUT MUST BE CUT OFF. THEREFORE IF A TIRE BECOMES FLAT ON THE ROAD, IT MUST BE TOWED INTO A DEALERSHIP AND NOT FIXED AT ANY OTHER PLACE. I WAS TOLD THAT IT COULD TAKE OVER A WEEK TO GET A LUG NUT IN WITH A GREATLY INCREASED PRICE OF OVER $20 INSTEAD OF A STANDARD LUG NUT COST OF $4. RECEIVED THE FOLLOWING FROM THE DEALERSHIP GARY CROSSLEY: DEAR THOMAS, DURING YOUR RECENT VISIT, WE RECOMMENDED THE FOLLOWING IMPORTANT SERVICE(S):' 'TIRES REQUIRE IMMEDIATE REPLACEMENT. AT QUICK LANE AT GARY CROSSLEY FORD, OUR FACTORY-TRAINED TECHNICIANS CAN PROVIDE THIS SERVICE WHILE YOU WAIT. AND THERE'S NO APPOINTMENT NECESSARY ' SIMPLY EXCELLENT SERVICE AT YOUR CONVENIENCE. STOP IN TODAY! SINCERELY, YOUR QUICK LANE SERVICE TEAM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10986120May 17, 2017
STEERING
TL* THE CONTACT OWNS A 2012 FORD FOCUS. THE CONTACT STATED THAT THE POWER STEERING ASSIST FAILED. WHILE ATTEMPTING TO REVERSE THE VEHICLE, THE STEERING WHEEL BECAME DIFFICULT TO TURN. THE POWER ASSIST INDICATOR ILLUMINATED AFTER THE FAILURE OCCURRED. THE DEALER DIAGNOSED THAT THE STEERING RACK FAILED. THE VEHICLE WAS REPAIRED AND THE STEERING RACK WAS REPLACED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 59,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10986030May 16, 2017
STEERING
ON APRIL 22 , 2017 WHILE MY DAUGHTER AND HER 5 YEARS OLD CHILD WAS DRIVING FROM A CHEERLEADER MEET IN MARYLAND TO STERLING VIRGINIA, SHE STOPPED TO RETRIEVED A SNACK PACK OUT OF THE TRUNK, WHEN SHE GOT BACK IN AND STARTED THE VEHICLE THE VEHICLE STEERING SEIZED UP AND THE LIGHT CAME ON SHE WAS LUCKILY ABLE TO MANEUVER THE VEHICLE BACK TO STERLING VA GOONS DEALERSHIP . THE VEHICLE AS BEEN AT THE DEALERSHIP FOR 25 DAYS; FORD MOTOR CO OFFERED AN X-PIN TO PURCHASE A NEW VEHICLE WHICH THEY TRIED TO INTIMIDATE MY DAUGHTER INTO BUYING. THE VEHICLE IS IN MY NAME AND I HAVE SINCE RETIRED AND LIVE IN FL . THE VEHICLE IS AT KOONS FORD VERY ARROGANT BUNCH AND TODAY I RECEIVED A CALL THAT THEY WANTED THEIR LOANER BACK AND THAT FOR ME TO MAKE A DECISION RIGHT AWAY AND AUTHORIZED THE PAYMENTS FOR REPAIR HE DID NOT OFFER ANY COUPONS OR BREAKDOWN OF THE SAME. I TOLD HIM TO CALL ME BACK AND THAT'S WHERE IT IS NOW. FORD KNOW VERY WELL THAT THERE IS A PROBLEM WITH THE VEHICLE STEERING SYSTEM AND ARE PLAYING GAMES WITH PEOPLE LIVES. PLEASE ADDRESS MY NAME IS [XXX] THANKS INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10985798May 15, 2017
POWER TRAIN
TL* THE CONTACT OWNS A 2012 FORD FOCUS. WHILE AT A STOP LIGHT, THE VEHICLE JERKED VIOLENTLY AND THE SERVICE TRANSMISSION WARNING INDICATOR ILLUMINATED. THE CONTACT STATED THAT THE VEHICLE HAD BEEN REPAIRED FIVE TIMES PER THE SAME RECALL FOR THE CLUTCH PACK ASSEMBLY FAILURE. THE VEHICLE WAS NOT REPAIRED THIS TIME. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE RECALL INFORMATION WAS NOT PROVIDED. THE APPROXIMATE FAILURE MILEAGE WAS 103,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10985866May 15, 2017
ELECTRICAL SYSTEM
CAR WILL SPORADICALLY AND INTERMITTENTLY NOT TURN OVER WHEN KEY IS IN IGNITION. BATTERY IS NOT FAULTY. ALTERNATOR IS NOT FAULTY. WIRING IS NOT FAULTY. ALL HAVE BEEN TESTED. FROM WHAT I HAVE EXPERIENCED THIS HAPPENS WHEN THE CAR'S INTERNAL SOFTWARE (OR MORE SPECIFICALLY TRANSMISSION CONTROL MODULE) DOES NOT RECOGNIZE IS IN PARK THEREBY PREVENTING THE VEHICLE FROM STARTING. THIS SOMETIMES PREVENTS THE VEHICLE FROM BEING STARTED FROM ANYWHERE OF 30 SECONDS TO AT AN EXTREME INSTANCE NEARLY 45 MINUTES. OFTEN TIMES, THE ONLY WAY TO START THE CAR IN THESE INSTANCES IS TO KEEP THE FOOT ON THE BRAKE, MOVE THE SHIFTER INTO NEUTRAL AND WAIT (FOR PREVIOUSLY MENTIONED TIMES) UNTIL THE DASHBOARD INDICATES THAT IT RECOGNIZES THE CAR IS IN NEUTRAL. (WHEN THIS OCCURS, WHEN SHIFTER IS FIRST MOVED TO NEUTRAL NO GEAR APPEARS TO BE HIGHLIGHTED IN DASHBOARD)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10985055May 12, 2017
STEERING
WHEN THE VEHICLE WAS STARTED, THE POWER STEERING ASSIST MALFUNCTION INDICATOR LIGHT WAS ILLUMINATED. THE STEERING WHEEL SEIZED AND WAS UNABLE TO BE MANEUVERED. ONCE THE VEHICLE WAS SHUT OFF AND RESTARTED, THE VEHICLE WAS DRIVEABLE. HOWEVER, THIS HAS BEEN AN ONGOING REOCCURRENCE. EACH TIME THE VEHICLE IS SHUT OFF AND RESTARTED IT SEEMS TO BE RESOLVED AND DRIVEABLE. VEHICLE WAS TAKEN TO MECHANIC, NO ISSUES COULD BE DIAGNOSED AT THAT TIME. OWNER CALLED TO CHECK FOR ANY OPEN RECALLS UNDER VEHICLE VIN SEARCH, BUT NO RECALLS APPLY TO THIS ONGOING STEERING PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10984832May 11, 2017
AIR BAGS
AIR BAG LIGHT WONT GO OFF TOOK TO DEALER CHARGING 110.00 TO CHECK IT SEEN MANY COMPLAINTS ABOUT THIS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10984878May 11, 2017
STEERING
WHILE BACKING OUT OF DRIVEWAY POWER STEERING FAILED. COULD NOT REGAIN POWER STEERING UNTIL VEHICLE WAS TURNED OFF AND THEN RESTARTED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10983830May 6, 2017
UNKNOWN OR OTHER
I AM RECEIVING "ELECTRIC POWER STEERING ASSIST SYSTEM" ERROR MESSAGES AS MY POWER STEERING COMPLETELY DISAPPEARS. FORTUNATELY, EACH TIME IT HAS BEEN WHEN I FIRST START MY VEHICLE AND PREPARE TO MOVE. ACCORDING TO WHAT I HAVE READ, FORD HAS BEEN AWARE OF THIS ISSUE, BUT I HAVE NEVER BEEN NOTIFIED. I HAVE LESS THAN 50,000 MILES ON MY CAR AND THIS IS JUST ANOTHER IN AN ONGOING "RECALL" SITUATIONS. I HAVE HAD STARTER ISSUES, RECALL 15B22 TRANSMISSION CONTROL MODULE, SILENT RECALL FOR SEAL LEAK, CAR REVVING WHILE DRIVING DOWN THE HIGHWAY AND PERIODIC DISPLAY DISAPPEARANCE. I AM VERY DISAPPOINTED AS I LOVE THE WAY THE CAR HANDLES AND I GET 40+ MPG ON THE HIGHWAY BUT AM NOW CONCERNED ABOUT TAKING ANY TRIPS OR DRIVING ON HIGHWAYS AS I HAVE READ THIS POWER STEERING ISSUE CAN OCCUR WHILE IN MOTION. THIS LATEST ISSUE BEGAN ABOUT 2 MONTHS AGO.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10983463May 4, 2017
ELECTRICAL SYSTEM, POWER TRAIN, UNKNOWN OR OTHER
OUR FAMILY TOOK PART IN THE RECALL CAMPAIGN THAT WAS DUE TO DEFECTIVE TRANSMISSIONS FORD SOLD PREVIOUSLY. (THIS CAMPAIGN WAS NOT EASY TO DISCOVER). THE CAR WOULD STOP IN THE MIDDLE OF TRAFFIC RANDOMLY, AND STILL DOES AFTER THE DEALERSHIP APPLIED THE FIXES FORD SUGGESTED. MY MOTHER EXPERIENCED TOTAL POWER LOSS TWICE AND WAS ALMOST IN TWO ACCIDENTS BECAUSE OF THAT. (THE PROBLEM STILL PERSISTS). THERE ARE ONLY 54,000 MILES ON THE CAR AND IT IS IN GREAT PHYSICAL CONDITION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10983530May 4, 2017
AIR BAGS, LATCHES/LOCKS/LINKAGES
TL* THE CONTACT OWNS A 2012 FORD FOCUS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V643000(LATCHES/LOCKS/LINKAGES); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10983553May 4, 2017
VISIBILITY/WIPER
TL* THE CONTACT OWNS A 2012 FORD FOCUS. WHILE DRIVING IN THE RAIN, THE PASSENGER SIDE WINDSHIELD WIPER SUDDENLY STOPPED OPERATING. THE CAUSE OF THE FAILURE WAS NOT DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE CONTACT WAS INFORMED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 12V149000 (VISIBILITY/WIPER), ALTHOUGH THE FAILURES WERE IDENTICAL. THE FAILURE MILEAGE WAS 36,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10983388May 3, 2017
UNKNOWN OR OTHER
AUDIO CONTROL MODULE(RADIO) IT DOES NOT WORK. IT HAS NOTHING BUT STATIC NOISES COMING OUT AND THE CAR IS ONLY 5 YEARS OLD. THIS AFFECTS WHAT IS WRONG AND THERE IS THOUSANDS OF COMPLAINTS. TO GET IT FIXED IT WILL COST OVER $800 TO FIX IT. IF YOU LOOK THE RADIOS HAVE BEEN BAD IN FOCUS,FEISTA,FUSION & TAURUS FROM 2008 TO 2013. FORD KNOWS ABOUT THIS PROBLEM AND NOW THE CONSUMER HAS TO PAY FOR IT. SINCE IT IS ELECTRICAL IT COULD EFFECT OTHER PARTS OF THE SYSTEM. THEY TOLD US TO PUT AN AFTER MARKET RADIO SYSTEM IN AND THAT WILL STILL COST OVER $700. I AM LIFE TIME FORD BUYER AND NOW I FILL DUPED FROM THEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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