Ford Focus Complaints (2012)

3,803 consumer complaints on file.

#11003634July 7, 2017
POWER TRAIN
CAR SHUDDERS FAILED MULTIPLE TIMES TAKEN TO FORD DEALER FOR RECALLS CLOTHES REPLACED FLASHED TCM MODULE MULTIPLE REPAIRS BY DEALER AND SERVICED BY DEALER ALSO PURCHASED SERVICE PROGRAM FOR VEHICLE ALL DOCUMENTED HAD TO GET TOWED TO DELEARSHIP BECAUSE OF STATIONARY FAILURE SAID NOT TO DRIVE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11003619July 7, 2017
POWER TRAIN
CAR JERKS AND BUCKS WHEN PROCEEDING FROM STOP TO ACCELERATING. IT'S BEEN DOING THIS FOR THE LAST YEAR OR SO AND SEEMS TO BE GETTING WORSE. I HAVE ONLY 25000 MILES ON THE CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11003231July 6, 2017
ELECTRICAL SYSTEM
I HAD MY CAR TOWED TO MY MECHANIC BECAUSE OF IT HAS BEEN NOT STARTING/HESITATING TO START WHEN IN PARK. I ALSO TRIED SWITCHING TO NEUTRAL AND ATTEMPTED TO START AND GOT NOTHING. MY MECHANIC RAN A DIAGNOSTIC TEST AND ITS COMING UP WITH A SECURITY CODE ISSUE STATING MY KEY DOES NOT READ BUT WILL START SEVERAL MINUTES AFTER ATTEMPT. THIS HAS JUST RANDOMLY STARTED HAPPENING AND I HAVE READ MULTIPLE COMPLAINTS IN FORD FORUMS STATING THE SAME SITUATION. ALL LIGHTS ON DASH AND RADIO COME ON BUT CAR HAS NO NOISE AND REFUSES TO START. I THOUGHT IT WAS MY BATTERY OR STARTER AND MY MECHANIC HAS CONFIRMED THAT IT WAS NEITHER. I TRIED CONTACTING THE FORD DEALERSHIP WHERE I BOUGHT THIS CAR AND THEY REFUSE TO FIX IT OR EVEN ACKNOWLEDGE THE ISSUE. THIS MAKE HAS HAD MORE ISSUES THAN I HAVE EVER HAD WITH ANY VEHICLE I HAVE EVER OWNED. FORD NEEDS TO STEP UP BECAUSE THIS IS RIDICULOUS. MY HUSBAND HAS THE SAME VEHICLE AND HIS TRANSMISSION IS ALSO ON NATIONWIDE RECALL BACKORDER FOR THE SAME MAKE AND MODEL. THEY SHOULD HAVE HAD A WARNING FOR CONSUMERS THAT THIS WAS A TERRIBLE PRODUCTION YEAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11002088June 29, 2017
STEERING
MY CAR HAD ABSOLUTELY NO WARNING SIGNS OF ANY STEERING ISSUES. I DROVE TO THE TANNING BED WITH NO PROBLEM AND WHEN I CAME OUT AND STARTED MY CAR THE "SERVICE ALERT" CAME UP SAYING "STEERING ASSIST FAULT SERVICE REQUIRED." MY CAR HAD BEEN STATIONARY FOR MAYBE 20 MINUTES. I TRIED BACKING OUT OF MY PARKING SPOT AND IT WAS EXTREMELY DIFFICULT TO TURN THE WHEEL. I WAS ABLE TO DRIVE HOME- MY ARMS WERE VERY SORE BY THE TIME I PULLED IN THE DRIVEWAY. I CALLED FORD THIS MORNING TO INQUIRE ABOUT THIS ISSUE AND WAS ADVISED IT SOUNDS LIKE A LEAK IN MY STEERING SYSTEM BUT THE CAR IS SAFE TO DRIVE. MY BIGGEST CONCERN, ASIDE FROM HOW MUCH THIS IS GOING TO COST ME, IS THAT THEY SAID IT WAS SAFE TO DRIVE?! IF SOMEONE OR SOMETHING WERE TO PULL OUT IN FRONT OF ME OR I NEEDED TO SWERVE OUT OF THE WAY FOR ANY REASON IT WOULD LITERALLY BE IMPOSSIBLE TO DO SO.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11001888June 28, 2017
UNKNOWN OR OTHER
I OWN A 2012 FORD FOCUS I BROUGHT IT BRAND NEW AND DROVE IT OFF THE LOT. THIS CAR HAS BEEN IN THE DEALERSHIP 3 TIMES FOR THE TRANSMISSION BUT IT IS STILL WORSE THAN DRIVING A MANUAL!!! I WAS NOTIFIED MONTHS AND MONTHS AGO THAT THERE IS A RECALL FOR THE DOOR LATCHES. I HAVE CALLED SEVERAL TIMES TRYING TO FIND OUT THE LATEST INFO ON THE RECALL. NOT TO MY SURPRISE NO ONE FROM FORD HAS BOTHERED TO CALL ME BACK!!! I HAVE MY FAMILY IN THIS CAR AND I DO NOT WANT ANY OF THEM POPPING OUT!!! SHAME ON FORD FOR SELLING THESE CARS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11001312June 26, 2017
POWER TRAIN
I WAS DRIVING MY 2012 FORD FOCUS OUT OF TOWN WHILE I WAS AWAY FOR WORK AND THE CLUTCH WENT WHILE I WAS DRIVING AND ALMOST CAUSED ME TO GO OFF THE ROAD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11001539June 26, 2017
POWER TRAIN
STOP SAFELY NOW - FORD FOCUS ELECTRIC I HAVE HAD THIS FORD FOCUS SINCE NEW AND HAVE HAD AT LEAST 5 INCIDENTS OF "STOP SAFELY NOW" WARNING WHICH RENDERS THE CAR POWERLESS FOR AT LEAST A FEW MINUTES. THIS HAS OCCURRED IN SITUATIONS SUCH AS IN LEFT HAND TURN LANES WHICH IS A HAZARD TO ME AND OTHER CARS. FORD DID A RECALL -- CUSTOMER SATISFACTION PROGRAM 15N03 AND 15B23 WHICH WAS AN INSPECTION OF THE HIGH VOLTAGE WIRE HARNESS. THIS INSPECTION WAS PERFORMED ON 10/26/2016. THERE WAS ANOTHER OCCURRENCE ON MAY 1, 2017, AFTER THIS INSPECTION. MY WIFE WAS TURNING LEFT ON A BUSY STREET AND GOT THE MESSAGE "STOP SAFELY NOW". SHE COULD NOT OPERATE THE VEHICLE FOR ABOUT 5 MINUTES. I DON'T FEEL SAFE OPERATING THIS VEHICLE AND MY WIFE REFUSES TO DRIVE IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11001538June 26, 2017
VISIBILITY/WIPER
WHEN I STARTED THE CAR, THE WINDSHIELD WIPERS CAME ON. THE WIPER SWITCH WAS IN THE OFF POSITION. THE WIPERS WOULD NOT STOP. I TURNED THE CAR OFF, AND THE WIPERS WERE STILL GOING. I HAD TO REMOVE THE FUSE TO GET THEM TO STOP. WHEN I PUT THE FUSE BACK IN, THE WIPERS WOULDN'T COME ON. I DROVE ABOUT 5 MILES AND THE WIPERS CAME ON AGAIN AND I HAD TO STOP AND TAKE THE FUSE OUT AGAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11001230June 25, 2017
STEERING
I STARTED THE CAR THIS MORNING AND THE STEERING WOULD NOT WORK. I CAME INSIDE THE HOUSE, LOOKED UP THE PROBLEM ON LINE AND FOUND A TERRIFIC AMOUNT OF HITS. I ALSO SAW THAT WITHOUT WARNING THE STEERING CAN STOP ALL TOGETHER CAUSING AN ACCIDENT. I ALSO SAW THAT SOMETIMES YOU CAN GO BACK TO THE VEHICLE AND START IT UP AGAIN AND THE STEERING PROBLEM MAY GO AWAY. THIS IS VERY ALARMING. WHAT IF I AM DRIVING AND THE STEERING GOES OUT? THIS, OF COURSE, CAN LEAD TO INJURY OR DEATH TO THE DRIVER OR TO OTHERS INVOLVED IN A CRASH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11000949June 24, 2017
STEERING
I LOST POWER STEERING WITHOUT WARNING WHILE DRIVING MY SON TO SON TO SCHOOL. YOU CAN STILL STEER THE CAR BUT BARELY AND I AM A 200LB MAINTENANCE MAN. BROUGHT IT TO THE FORD DEALER AND IT IS GOING TO COSTS 1700 TO FIX. I HAVE READ MANY OTHER 2012 FOCUS OWNERS HAVE HAD THE SAME PROBLEM. VERY SURPRISED IT IS NOT COVERED UNDER A SAFETY RECALL AS IT HAPPENS WITHOUT WARNING AND MAKES MANEUVERING THE CAR ALMOST IMPOSSIBLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11000726June 22, 2017
STEERING
I'VE HAD MY FORD FOCUS FOR 6 MONTHS. I'VE EXPERIENCED RECALLS ON THE TRANSMISSION WHICH I HAVE FIXED. NOW MY STEERING ASSIST FAULT LIGHT IS ON AND MY POWER STEERING WENT OUT COMPLETELY WHILE TURNING INTO MY DRIVEWAY. THIS IS A MAJOR ISSUE. I HAVE NOTICED THAT OTHER PEOPLE HAVE THE SAME ISSUE AND MANY PEOPLE HAVE BEEN IN HORRIBLE ACCIDENTS. WHAT IF THIS WAS TO HAPPEN TO ME AND MY CHILDREN? IT WOULDN'T JUST AFFECT OUR LIVES BUT ALSO OUR LOVED ONES. I WOULD LOVE TO KNOW IF THERE IS A RECALL ON THIS OR THERE IS AN ABILITY TO GET MY MONEY BACK ON THE CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11000385June 21, 2017
POWER TRAIN, VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2012 FORD FOCUS. WHILE DRIVING AT UNKNOWN SPEEDS WITH THE CRUISE CONTROL ACTIVATED, THE RPMS ACCELERATED. ADDITIONALLY, THE CLUTCH WAS SLIPPING WITHOUT WARNING. THE VEHICLE WAS TAKEN TO A LOCAL DEALER (FORD OF CLERMONT LOCATED AT 1101 E HIGHWAY 50 CLERMONT, FL 34711 800-313-9787) WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION CONTROL MODULE, ELECTRONIC CONTROL MODULE, AND CLUTCH NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE PERSISTED. THE MANUFACTURER OPENED CASE NUMBER: CAS12559345 AND REFERRED THE CONTACT TO THE DEALER. THE FAILURE MILEAGE WAS 51,691.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11000477June 21, 2017
STEERING
WHILE STATIONARY, THE STEERING POWER ASSIST FAILURE WARNING LIGHT CAME ON AND THE CAR WAS ALMOST IMPOSSIBLE TO PULL OUT OF THE DRIVEWAY. THIS IS THE SECOND TIME THIS HAS OCCURRED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11000282June 20, 2017
STEERING
TL* THE CONTACT OWNS A 2012 FORD FOCUS. WHILE DRIVING APPROXIMATELY 40 MPH, THE POWER STEERING ABILITY SEIZED AND THE POWER STEERING ASSIST MESSAGE REMAINED ILLUMINATED. THE VEHICLE WAS DRIVEN TO AN INDEPENDENT MECHANIC (JOE MILLER MODERN GARAGE IN MANKATO, MINNESOTA) WHERE IT WAS DIAGNOSED THAT THE POWER STEERING RACK FAILED AND NEEDED REPLACEMENT. THE FAILURE OCCURRED ON MAY 13, 2017, BUT WENT AWAY AFTER TURNING THE VEHICLE ON AND OFF. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VIN WAS UNKNOWN. THE APPROXIMATE FAILURE MILEAGE WAS 70,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11000293June 20, 2017
STEERING
VEHICLE LOOSES STEERING ASSIST WHEN BACKING UP OR MOVING FORWARD (INTERMITTENT PROBLEM). VEHICLE HAS ONLY 35,000 MILES. CONCERNED ABOUT SAFETY AND LACK OF STEERING BACK UP SYSTEM. TOOK VEHICLE TO DEALER AND THEY CHARGED US $2,000 TO REPLACE THE ELECTRIC STEERING GEAR. MANY OWNERS OF THIS MODEL/YEAR VEHICLE ARE EXPERIENCING SAME COMPLAINT AND ARE CONCERNED ABOUT POTENTIAL SAFETY AND EXPOSURE TO ACCIDENTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11000324June 20, 2017
POWER TRAIN
HELP ME UNDERSTAND WHY THE NHTSA HAS NOT FORCED A RECALL CONCERNING THE MAJOR ISSUES FOUND WITH THESE TRANSMISSIONS? HAS FORD PULLED THE WOOL OVER THE EYES OF NHTSA JUST AS THEY HAVE WITH THEIR VERY OWN CUSTOMERS? MY CAR SITS AT THE DEALERSHIP BECAUSE IM NOT CONVINCED THE MECHANIC HAS DETERMINED THE TRUE CAUSE OF THE TRANS TO CAUSE A LOSS OF POWER WHILE I WAS DRIVING ABOUT 20-25MPH THE TRANS SEEMED TO SLIP INTO NEUTRAL BUT WHEN PRESSING THE GAS PED THE ENGINE WOULDNT REV NOR WOULD THE CAR GO ANY FASTER. I WAS 1/4 MILE FROM MY HOUSE & TURNED AROUND TO GO BACK, I SHUT THE CAR OFF & BACK ON, THE ENGINE REVVED & BACK TO IDLE, I PUT IN REVERSE & IT HESITATED TO MOVE BUT DID, I PUT IN FORWARD & IT REVVED UP 2X AGAIN WHILE I TO COAST TO MY DRIVEWAY. MY CAR HAS SHUDDERED AT TIMES & SEEMED TO HESITATE TO KNOW WHAT GEAR TO GO INTO ALTHOUGH I FIGURED IT TO BE NORMAL SINCE I OWNED THE CAR SINCE 9/2016 & THE MORE I DROVE THE MORE I ASSUMED IT WAS A TYPE OF TRANS THAT ACTED LIKE A MANUAL WHEN IT CHANGED GEARS, I HAVE ONLY RECENTLY LEARNED OF ALL THE MAJOR PROBLEMS WHILE DOING RESEARCH. I AM CONCERNED FOR MY SAFETY AFTER READING JUST A SMALL AMOUNT OF CUSTOMER COMPLAINTS. THE CHECK ENGINE LIGHT WAS ON WHEN I EXPERIENCED THE LOSS OF POWER AND CODES P2831 P2832 & P287B WERE PRESENT. THE MECHANIC SAID THE "MECHANICAL MECHANISM" IS "STUCK" KEEPING THE CLUTCH APPLIED. HE MADE THIS ASSUMPTION WITH THE TRANSMISSION STILL INSTALLED & NOT CHECKING THE INTERNAL COMPONENTS; HE MUST BE PRETTY DARN GOOD TO DO ALL THAT! HE CHECKED THE TCM PER NOTIFICATION 14M02 WHICH SURPRISING PASSED. TO THE BEST OF MY KNOWLEDGE NOTIFICATION 14M01 WAS NOT CHECKED WHICH WOULD REQUIRE THE TRANS BE REMOVED FROM WHAT I READ. TSB 15-0121 ALSO CALLS OUT A POTENTIAL CAUSE. THEY WANT ME TO PAY $2500 TO REPLACE THE CLUTCH JUST TO BE ABLE TO FURTHER DIAGNOSE POTENTIAL PROBLEMS WITHOUT FULLY DIAGNOSING THE PROBLEM. 78000MI
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11000036June 19, 2017
STEERING
I WAS DRIVING DOWN THE HIGHWAY AT ABOUT 70 MPH AND THE STEERING ASSISTANCE MALFUNCTION MESSAGE SUDDENLY SHOWED UP ON THE DISPLAY AND THE STEERING WHEEL BECAME EXTREMELY TIGHT TO TURN. RESTARTING THE CAR DID NOT FIX THE ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11000075June 19, 2017
POWER TRAIN
TL* THE CONTACT OWNS A 2012 FORD FOCUS. WHILE DRIVING 40 MPH, THE "TRANSMISSION MALFUNCTION SERVICE NOW" INDICATOR ILLUMINATED. THE VEHICLE HESITATED AND FAILED TO ACCELERATE. THE VEHICLE WAS TOWED TO ACADEMY FORD (13401 BALTIMORE AVE, LAUREL, MD 20707) WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION CONTROL MODULE AND TRANSMISSION CLUTCH FAILED AND NEEDED TO BE REPLACED. THE MODULE WAS REPAIRED, BUT THE CLUTCH WAS NOT. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE ISSUE WAS "IN THE PROCESS OF BEING RECALLED" AND TRANSFERRED THE CONTACT DIRECTLY TO NHTSA FOR A "STATUS UPDATE." THE APPROXIMATE FAILURE MILEAGE WAS 98,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10995801June 19, 2017
VISIBILITY/WIPER
TL* THE CONTACT OWNS A 2012 FORD FOCUS. THE CONTACT STATED THAT AFTER THE VEHICLE WAS TURNED ON, THE WINDSHIELD WIPERS ACTIVATED INDEPENDENTLY AND COULD NOT BE TURNED OFF. THE WIPERS EVENTUALLY SLOWED AND STOPPED FUNCTIONING INDEPENDENTLY. THE FAILURE CONTINUED TO RECUR EVEN WHEN THE VEHICLE WAS TURNED OFF. THE VEHICLE WAS NOT TAKEN TO A DEALER OR INDEPENDENT MECHANIC. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THEY COULD NOT ASSIST AS THERE WAS NO RECALL ON THE VEHICLE. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER 12V149000 (VISIBILITY). THE APPROXIMATE FAILURE MILEAGE WAS 105,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10995628June 16, 2017
STEERING
MY CAR WAS PARKED. WHEN I TRIED STARTING IT UP. THE WHEEL LOCKED AND I RECEIVED A MESSAGE THAT STATED "STEERING ASSIST FAULT, SERVICE REQUIRED". I TRIED TO RESTART THE CAR MANY TIME AND THE MESSAGE CONTINUED TO APPEAR,
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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