Ford Focus Complaints (2012)

3,803 consumer complaints on file.

#11040210October 26, 2017
LATCHES/LOCKS/LINKAGES
TL* THE CONTACT OWNS A 2012 FORD FOCUS. WHILE DRIVING 25 MPH, THE REAR DRIVER SIDE DOOR OPENED INDEPENDENTLY. THE CONTACT COASTED THE VEHICLE TO THE SIDE OF THE ROAD TO CLOSE THE DOOR, BUT IT FAILED TO CLOSE. THE VEHICLE WAS TAKEN TO PAACO AUTOMOTIVE GROUP (1411 W MARSHALL AVE, LONGVIEW, TX 75604, PHONE NUMBER: (903) 242-8800). THE CONTACT WAS INFORMED THAT THE VEHICLE WAS NOT UNDER WARRANTY AND WAS ADVISED TO CALL THE FORD DEALER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V643000 (LATCHES/LOCKS/LINKAGES). THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 72,021.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11039796October 25, 2017
ELECTRICAL SYSTEM, POWER TRAIN, STEERING
SYNC MODULE FAILED. COSTING $1000 TO FIX. A SMOG PART FAILURE RESULTED IN FORD WANTING 2000 TO REPAIR AND REPLACE THE FUEL TANK. THE CLUTCH FAILS TO ENGAGE ON LOW SPEED TURNS CREATING A LOSS OF CONTROL. FORD FIXED WITH THE RECALL. STEERING FAULT DETECTED MAKING IT NEAR IMPOSSIBLE TO STEER THE CAR. RECALL IS AVAILABLE ON OTHER MODELS BUT NOT FOCUS. ANOTHER 1000 TO FIX IT. FORD IS UNSAFE!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11035991October 23, 2017
POWER TRAIN, SEAT BELTS, STEERING
WHEN I START THE CAR INITIALLY I CAN'T TURN THE WHEEL OF THE CAR. I HAVE TO TUG ON IT TO GET IT TO TURN EVENTUALLY. I'M AFRAID THAT I'LL BE DRIVING IN THE POWER STEERING WILL GO OUT. ALSO HAVE BEEN HAVING TROUBLES WITH THE TRANSMISSION SLIPPING. THEY SAY MY CAR HAS TOO MANY MILES TO QUALIFY FOR THE CLUTCH RECALL THAT FORD HAS PUT OUT. I DON'T SEE WHAT THIS HAS TO DO WITH A MALFUNCTION SAYING I'VE HAD TROUBLES WITH IT SINCE I BOUGHT THIS CAR. BOTH OF THESE ISSUES ARE SAFETY ISSUES. I HAVE NO MONEY TO REPLACE THIS STUFF. SO I DON'T UNDERSTAND WHY FORD WON'T WORK WITH PEOPLE ON THIS THERE NEEDS TO BE A RECALL ON THE STEERING AS I SEEN MANY OTHERS COMPLAINING ABOUT IT. AND THEY NEED TO SUCK IT UP AND TAKE THE EXPENDITURE OF REPLACING ALL OF THESE CRUTCHES THAT THEY HAVE A RECALL ON REGARDLESS OF MILEAGE. SOMETIMES MY SEATBELT COMES LOOSE AFTER I CLICKED IT. I HAVE TO LATCH IT WHILE TRYING TO DRIVE. I'M TIRED OF THIS CAR. I'LL NEVER BUY FROM FORD AGAIN. I'VE BEEN HAVING PROBLEMS WITH THIS CAR SINCE I BOUGHT IT. AND HAVE INFORMED THE DEALERSHIP THAT WE BOUGHT IT FROM AND THEY CLEAN THERE IS NOTHING WRONG WITH IT PERIOD AFTER TAKING IT TOO BUT IT'S GOING TO COST ME $3,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11034541October 19, 2017
STRUCTURE:BODY
CAR TAKEN TO DEALERSHIP FOR RECALL 16S30 TO REPLACE 4 DOOR LATCHES PER NHTSA WEBSITE. WHEN CAR RETURNED TO CUSTOMER ONLY STATED 1 LATCH REPLACED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11034269October 18, 2017
FUEL/PROPULSION SYSTEM
THE PURGE VALVE OF THE FUEL SYSTEM WAS STUCK OPEN CAUSING THE PRESSURE DIFFERENTIAL TO CRUSH THE FUEL TANK BECAUSE OF THE VACUUM EFFECT. ALL OTHER PARTS OF THE FUEL SYSTEM HAVE BEEN OVERHEATED BECAUSE OF THE INCONSISTENT FUEL FLOW SO THEY ALL HAVE TO BE REPLACED.THE ENTIRE FUEL SYSTEM INCLUDING GAS TANK. THE CAR WOULD STALL OR WANT TO STALL WHILE DRIVING ON STREETS, STOPPED IDLING, AND DRIVING ON HIGHWAY CAUSING VERY DANGEROUS SITUATIONS. THIS WOULD OCCUR EVERYTIME YOU WOULD DRIVE VEHICLE.THE PROBLEM STARTED IN SEPTEMBER WITH NO WARNINGS AND FINALLY WAS SO BAD ON OCTOBER 13TH I HAD TO TAKE IT TO THE FORD DEALER TO GET EVALUATED THE CAR COULDNT BE DRIVEN ANYMORE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11034182October 17, 2017
STEERING
WAS BEGINNING TO GET STEERING FAULT WARNING LIGHTS BACK IN LITTLE OVER A YEAR AGO. IT WOULD CORRECT AND WOULDN'T COME ON TILL LATER IN TIME. PROBABLY HAD 6-8 OCCURRENCES. ABOUT TWO WEEKS AGO I HAD NO STEERING AT ALL. TOOK IT TO MY LOCAL MECHANIC AND THEY SAID THE ELECTRONIC ASSIST HAS FAILED AND THE ENTIRE RACK & PINION NEEDED REPLACE. THE COMPLAINTS ARE SIMILAR ESPECIALLY WITH IN THE LAST YEAR. ATTENTION NEEDS TO BE GIVEN TO THIS SINCE EVEN OTHER FORD CARS ARE HAVING THE SAME PROBLEM AND BEING RECALLED. I CALLED FORD AND THEY SAID THERE IS NO RECALL OR NECESSARILY THE SAME PROBLEMS THAT I HAVE WITH MY CAR. THEY SAID I WOULD HAVE TO TAKE IT TO A FORD DEALER TO HAVE IT 'PROPERLY DIAGNOSE' TO DETERMINE IF 'MY' ISSUE CORRELATES WITH THE COMMON ONES OUT THERE. THAT ALSO WILL COST ME MONEY FOR DIAGNOSTIC. IF THEY READ ALL THE COMPLAINTS ON THE NHTSA THEY WILL SEE IT IS COMMON. MY MECHANIC TELLS ME IT IS GOING TO COAT ME $1900 TO REPLACE. THE PART AT FORD ALONE IS $1200. WE SHOULDN'T WAIT TILL SOMEONE GETS HURT TO SEE THE OBVIOUS THAT IT IS A PROBLEM. I NOTICED 3 MORE COMPLAINTS FOR THE SAME PROBLEM SINCE I HAVE CHECKED IT AT THE NHTSA A COUPLE OF DAYS AGO. FORD, CONSIDER THE CONSEQUENCES IF THIS ISN'T PROPERLY ADDRESSED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11033932October 16, 2017
STEERING
4/01/2017 - STARTED UP THE CAR AND GET A WARNING MESSAGE THAT "STEERING ASSIST FAULT. SERVICE REQUIRED." LOST POWER STEERING, NEED A LOT OF EFFORT TO STEER WHILE DRIVE IS PARK. TURN ENGINE OFF AND TURN IT BACK ON AGAIN, POWER STEERING RESTORED, WORK NORMALLY. THEN HAPPEN AGAIN 9/23/2017 (TURN OFF AND ON ENGINE TO RESOLVE). BUT TODAY (10/16/2017), THE SAME SYMPTOM AND THIS TIME, TURN ON AND OFF ENGINE DOES NOT CLEAR THE PROBLEM. FORD DEALER SAID NEED TO PAY $2600 TO REPLACE THE STEERING RACK TO FIX THE ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11033935October 16, 2017
STEERING
STEERING WHEEL BECAME HARD TO MOVE AND WHILE DRIVING IT LOCKED UP, I HAD TO USE ALL MY FORCE TO GET WHEEL TO MAKE A SLIGHT MOVEMENT. THE CAR LEFT ME STRANDED DUE TO UNABLE TO DRIVING, STEERING WHEEL IS STUCK. IT HAPPENED IN A BUSY MAIN STREET.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11033946October 16, 2017
STEERING
WHEN I GO TO TURN MY CAR ON THE DASH READS STEERING MALFUNCTION AND THE WHEEL WON'T TURN. ONCE I HAVE RESTARTED MY CAR THE STEERING WORKS AGAIN. THERE IS NO RECALL ON THIS AND THERE IS NO WARRANTY COVERAGE IT COST ME $197 TO GET MY CAR REPROGRAMMED SO IT WON'T HAPPEN AGAIN. SEEMS LIKE A WASTE OF MONEY JUST TO GET IT REPROGRAMMED SO I DON'T GET INTO AN ACCIDENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11033469October 15, 2017
STEERING
STEERING ASSIST MALFUNCTION WHEN STARTING THE CAR, RENDERING POWER STEERING UNUSABLE. HAPPENS RANDOMLY. PREVIOUSLY WENT AWAY WITH RESTARTING OF THE VEHICLE, BUT IS NOW PERMANENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11033465October 15, 2017
STEERING
THE POWER STEERING TO THE VEHICLE JUST WENT OUT WHILE I WAS DRIVING. I WAS ABLE TO MAKE IT HOME BUT HAVE BEEN UNABLE TO GET IT REPAIRED DUE TO WAIT TIME. DURING THIS TIME I STRUCK AN OBJECT IN THE ROAD THAT WAS A DEAD DEER BECAUSE I COULD NOT MANEUVER TO AVOID HITTING THE DEER. I WAS DRIVING THE VEHICLE ON THE HIGHWAY AT THE TIME. THE POWER STEERING ASSIST LIGHT CAME ON AFTER IT WENT OUT.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11033319October 14, 2017
STEERING
RECEIVED SPURIOUS STEERING ASSIST FAILURE ALARMS UNTIL IT FAILED COMPLETELY AT START UP. SEVERAL OF THESE OCCURRED WHILE DRIVING AND CAUSED THE LOSS OF POWER STEERING AND ALMOST CAUSED ACCIDENTS FOR MY DAUGHTER. THIS CAR ONLY HAS 32K MILES. TOOK TO TALLAHASSEE FORD AND WAS QUOTED $2154 TO REPAIR. AFTER NEGOTIATION, FINAL PRICE WAS STILL $1830.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11032836October 11, 2017
STEERING
TL* THE CONTACT OWNS A 2012 FORD FOCUS. UPON STARTING THE VEHICLE, "STEERING WHEEL FAULT" DISPLAYED ON THE INSTRUMENT PANEL AND THE POWER STEERING FAILED. THE CONTACT WAS UNABLE TO TURN THE STEERING WHEEL LEFT OR RIGHT. THE VEHICLE WAS TAKEN TO RANDY MARION FORD LINCOLN (1011 FOLGER DR, STATESVILLE, NC 28625 (704) 235-6214) WHERE IT WAS DIAGNOSED THAT THE STEERING GEAR MODULE ASSEMBLY NEEDED REPLACEMENT. THE VEHICLE WAS NOT REPAIRED DUE TO COST. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 74,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11032977October 11, 2017
STEERING
STEERING ASSIST FAILURE OCCURRED THREE TIMES-ONCE IN THE STREET, ONCE IN OUR DRIVEWAY, AND ONCE IN OUR GARAGE. IN EACH INSTANCE, FRESTARTING THE CAR RETURNED OPERATION TO NORMAL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11032714October 10, 2017
STEERING
POWER STEERING FAULT VEHICLE SUFFERS FROM ELECTRONIC STEERING FAULTS AT RANDOM. THIS APPEARS TO BE A COMMON DEFECT WITH THE MODEL YEAR 2012 AND IS NOT COVERED UNDER A RECALL. WHEN STARTING THE VEHICLE FROM A STATIONARY POSITION, THE POWER STEERING WILL NOT ENGAGE. POWER CYCLING THE CAR A FEW TIMES WILL INITIALIZE THE STEERING CONTROL FOR THE TIME BEING. I HAVEN'T EXPERIENCED THE ISSUE AT SPEED AS OF YET, BUT AM CONCERNED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11032290October 9, 2017
STEERING
MY 2012 FORD FOCUS SE ONLY HAS 57,000 MILES ON IT AND THE POWER STEERING HAS GONE OUT MULTIPLE TIMES. LUCKILY SO FAR IT'S ONLY GONE OUT WHILE PUTTING THE CAR IN REVERSE AND AT A LOW RATE OF SPEED BUT I'VE READ HUNDREDS OF REPORTS ONLINE ABOUT POWER STEERING SUDDENLY LOSING POWER WHILE AT HIGH RATES OF SPEED. I HAVE A 2 YEAR OLD SON AND THIS IS MY ONLY VEHICLE. THE 2012 FORD FUSION WITH THE EXACT SAME POWER STEERING SYSTEM WAS RECALLED. WHY WASN'T THE FOCUS RECALLED? WHAT WILL IT TAKE TO HAVE SOMEONE TAKE CARE OF THIS? WILL SOMEONE HAVE TO DIE FOR SOMEONE TO DO A RECALL? THE AVERAGE FIX FOR THIS PART IS $1500. AS A SINGLE MOM PLEASE TELL ME HOW I'M SUPPOSED TO AFFORD THAT AND EVEN IF I GET IT FIXED WHO'S TO SAY IT WON'T GO OUT IN ANOTHER 50,000 MILES? FORD NEEDS TO SUCK IT UP AND RECALL THIS PART BEFORE THEY HAVE A MAJOR LAWSUIT ON THEIR HANDS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11032324October 9, 2017
STEERING
I HAVE TAKEN MY CAR TO FORD MULTIPLE TIMES SAYING MY STEERING FELT "TIGHT" OR I WOULD HAVE TO JERK IT BACK INTO TURNING BECAUSE IT WOULD GET "STUCK" WHILE TURNING. MY STEERING ALSO "FREEZES" IN COLD WEATHER. MY STEERING WHEEL WON'T MOVE AT ALL WHEN TEMP DROPPED BELOW 42 DEGREES. I WOULD HAVE TO WARM CAR UP TO GET IT TO UNFREEZE. MY STEERING TOTALLY STOPPED WORKING 2 NIGHTS AGO. NO LIGHT CAME ON, NO CODES, IT JUST STOPPED TURNING. LUCKILY I WAS ON MY STREET GOING 25MPH, BUT TRYING TO GET IT TO TURN INTO MY DRIVEWAY WAS VERY HARD. WHEN I CAME TO A STOP I GOT A WARNING THERE IS A STEERING FAILURE AND TO STOP SAFELY. I NOW HAVE A CAR IN MY DRIVEWAY THAT I CAN'T MOVE BECAUSE STEERING WON'T MOVE. I HAVE TO GO TO FORD AGAIN AND SEE WHAT THEY SAW, THEN HAVE IT TOWED THERE. I HAVE HEARD IT IS $1200 TO FIX. I DON'T HAVE THAT KIND OF MONEY. I AM ON SSDI, AND ONLY CAN WORK PT. I CAN'T SELL IT BECAUSE OF NEGATIVE EQUITY, AND NO GAP INSURANCE. FORD, PLEASE RECALL THIS! SOMEONE IS GOING TO DIE. I USE HIGHWAY EVERY DAY, AND I COULD'VE SERIOULSY HURT STRANGERS. THIS IS THE WORST THING THAT CAN HAPPEN TO A CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11032221October 8, 2017
POWER TRAIN
WHILE DRIVING ON SURFACE STREETS @ 25 MPH, CHECK ENGINE LIGHT CAME ON. TRANSMISSION SHUDDERING, ROUGH SHIFTING, OVERHEATED AND NEEDED TO STOP DRIVING TO COOL DOWN. AFTER PARKED OVERNIGHT, CAR WON'T START. TRIED THREE TIMES AND THEN HOLD KEY AND CAR RESETS AND STARTS. WAITED NEXT DAY, CAR WON'T START. TRIED THREE TIMES AND THEN HOLD KEY AND CAR RESETS AND STARTS. DROVE CAR TO DEALERSHIP. NEED NEW CLUTCH, BATTERY IN TRANSMISSION, TRANSMISSION CONTROL MODULE AND OTHER PARTS. CAR HAS ONLY 118K MILES ON IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11031951October 5, 2017
POWER TRAIN
TRANSMISSION FAILING UNSAFE TO DRIVE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11031726October 4, 2017
STEERING
I OWN A 2012 FORD FOCUS. WHILE DRIVING AT VARYING SPEEDS, THE POWER STEERING FAILED AND THE STEERING WHEEL BECAME EXTREMELY DIFFICULT TO TURN LEFT OR RIGHT. I HAVE TAKEN IT IN TO A FORD DEALERSHIP FOR DIAGNOSTICS THIS PAST WEEK, HOWEVER, THEY SIMPLY BLEW ME OFF, STATING THAT THERE WAS RECALL FOR THE PROBLEM. I TOOK THE VEHICLE TO MY PRIVATE MECHANIC YESTERDAY AND HIS DIAGNOSIS WAS THAT THE ELECTRONIC EPAS MODULE WITHIN THE POWER STEERING SYSTEM FAILED. THE VEHICLE HAS NOT BEEN REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 66,000 MILES. I HAVE HAD THE FOUR TIRES REPLACED ALSO YESTERDAY AND I GOT MERELY SOME RELIEF FROM THE STIFF STEERING WHEEL WHEN DRIVING FAST, AS OPPOSED TO WHEN I DRIVE SLOWLY. IN FACT, THE STEERING STIFFENS COMPLETELY WHEN MOVING THE VEHICLE FROM A PARKED POSITION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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