Ford Focus Complaints (2015)

1,034 consumer complaints on file.

#11612823September 5, 2024
POWER TRAIN
The contact owns a 2015 Ford Focus. The contact stated while driving at an undisclosed speed, the accelerator pedal was depressed, but the vehicle failed to accelerate and rolled backward. No warning light was illuminated. The contact pulled over and restarted the vehicle. The vehicle was taken to the dealer, where it was determined that the clutch and an unknown part needed to be replaced. The dealer only replaced the clutch. The vehicle was not repaired. The contact related the failure to Customer Satisfaction Program: 19N08 (Transmission Clutch Shudder / Transmission Clutch Warranty Extension); however, the VIN was not included. The manufacturer was made aware of the failure. The failure mileage was 56,378.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11612306September 3, 2024
FUEL/PROPULSION SYSTEM, ENGINE
There was already a recall performed on the vehicle for the purge valve being stuck open and a gas tank deformation. fast forward a few years and now the same issue is happening to the "repaired" parts. What are my options to have this recall correctly repaired?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11611788August 30, 2024
POWER TRAIN, ENGINE
The contact owns a 2015 Ford Focus. The contact stated that for approximately two years while driving on several occasions at various speeds, the vehicle jolted forward and lost motive power. The vehicle was taken to the dealer; however, the dealer was unable to duplicate the failure for five months. On another occasion, while driving at an undisclosed speed, the vehicle failed to accelerate as intended. The check engine warning light was illuminated. The vehicle was towed to a dealer where it was diagnosed and determined that the PCM needed to be replaced. The vehicle was repaired but the failure reoccurred. The vehicle was taken back to the same dealer where it was diagnosed that the clutch assembly, clutch lever, and cylinder needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 80,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11611848August 30, 2024
POWER TRAIN
I'm writing to seek assistance with transmission problems in our 2012-2016 Ford Focus. Despite visiting a repair shop, we've encountered a roadblock with Ford's expired Manufacturer Customer Satisfaction Programs. Background: The repair shop diagnosed an issue with the Power Shift transmission, a known problem affecting all 2012-2016 Ford Focus models. Ford had two Manufacturer Customer Satisfaction Programs in place (Transmission Control Module and Transmission Clutch Shudder) until 2020. Unfortunately, we purchased the vehicle in 2023, and the previous owners didn't participate in these programs. Current Situation: Ford is refusing to address the issues due to the expired programs, despite the vehicle remaining dangerous to operate. We've contacted Ford headquarters, and they suggested reaching out to the NHTSA for potential assistance in extending the warranty or instructing Ford to fix our vehicle. Request: We kindly request your help in exploring options to resolve this matter. We believe it's essential to ensure the vehicle's safety, even if the Manufacturer Customer Satisfaction Programs have expired. Thank you for your attention to this matter. We look forward to your response.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11611535August 29, 2024
POWER TRAIN
The contact owns a 2015 Ford Focus. The contact stated while driving at various speeds and depressing the accelerator pedal, the vehicle shuddered. There was no warning light illuminated. The vehicle was taken to the dealer, where it was diagnosed with transmission clutch shudder. The vehicle was repaired under Ford Campaign Number: 19N08; however, the failure persisted. The vehicle was taken to a second dealer, Eide Ford Mandan (3205 Memorial Hwy, Mandan, ND 58554), where it was diagnosed and determined that the transmission clutch assembly and other unknown parts needed to be replaced. The dealer informed the contact that the vehicle was no longer covered under Ford Campaign Number: 19N08. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 15,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11610865August 26, 2024
UNKNOWN OR OTHER
The transmission system, specifically the clutch assembly, failed or malfunctioned. The Ford dealership conducted a diagnostic test and determined that the clutch assembly needed repair. To manage costs, I had the repair performed at AAMCO. Despite this repair, the issue was not resolved, and AAMCO later found metal shavings in the transmission fluid, suggesting internal transmission damage. Yes, the vehicle and its transmission system are available for inspection upon request. The malfunctioning clutch and potential transmission damage pose significant safety risks. A failing clutch can lead to the inability to change gears properly, which can cause the vehicle to stall or lose power unexpectedly while driving. This could result in a loss of control, increasing the risk of an accident, especially in high-traffic situations or on highways. Furthermore, the presence of metal in the transmission fluid suggests that there might be further internal damage that could lead to sudden transmission failure, further endangering the driver, passengers, and other road users. Yes, the problem has been confirmed by two different service centers. Initially, the Ford dealership diagnosed the issue as a stuck clutch and replaced the clutch assembly, but this did not fix the problem. Subsequently, AAMCO inspected the vehicle and identified metal in the transmission fluid, indicating a more severe transmission issue. Both these findings confirm that there is a persistent problem with the vehicle’s transmission system. Yes, the vehicle was inspected by a Ford dealership (the manufacturer’s representative), who diagnosed the clutch issue and performed the initial repair. Additionally, the vehicle was inspected by an independent service center (AAMCO), which identified metal in the transmission fluid, indicating internal transmission damage. There has been no inspection by the police or insurance representatives at this time.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11609912August 21, 2024
POWER TRAIN
Parts replaced, according to 2019 R/O from Ford Dealer: clutch assembly Parts needed for replacement, according to R/O from Ford Dealer: clutch, clutch forks x2, clutch bearing, clutch hardware, 1 qt of transmission oil Available for inspection, however it is getting diagnosed with possible proceeding of replacement at an independent service provider. I experienced gear slippage, resulting in high rpms and no gaining of speed while driving on an on ramp onto a 65 mph limit freeway, which my vehicle then maxed out at 50 mph. Following this, the transmission did not engage into reverse when shifted from within the car. Yes, I had the work done in 2019 for the 14m02, TCM recall, and the dealer saw that the "clutch assembly" was worn and not performing within the necessary standards. This was covered by my general warranty, not the 14m02 extended warranty. I currently don't have the repair order from the 2019 fix as it's in my car at the independent mechanic, but can be provided. The vehicle will be inspected by an independent service center this week/today. This model has had a known problem of "shuddering" in earlier years, which my personal vehicle does experience from time to time, specifically when stopping and going or going uphill. My engine light did eventually turn on, but with no direct messages, once the vehicle became fully undriveable (not shifting from 1st to 2nd without major kickback and no reverse). Using my personal code reader I received the following DTC codes: P07A5 - Transmission Friction Element "B" Stuck On P287A - Clutch 'B' Stuck Engaged
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11609640August 20, 2024
UNKNOWN OR OTHER
I bought a brand new Ford Fusion in 2015 at Planet Ford Dallas. Since then, I have had my car maintained regularly at this dealership. However, my car has recently showed symptoms of intermittent loss of transmission. Then, I made an appointment on Aug. 19, 2024 and showed the recall letter to the dealership to request an inspection, but the rep refused to take a look at it, saying there were 20 people ahead of me and said the wait time for fixing TCM (the transmission control module) problem was at least three or four months. On Aug. 20, 2024, I called Ford Customer Relationship Center but could not fix this issue. I am very angry and frustrated because I trust Ford and its dealership will take good care of my car whenever I have my car maintained there. I believe fixing recalls is mandatory, so Planet Ford Dallas should fix it for me voluntarily. Why did they not notify me about this TCM problem and fixed it for me in the first place whenever they serviced my car in the past 9 years? If they had found this problem, I would not have to worry about the possibility of my car breaking down in the middle of the road anytime, not to mention the possibility of a car accident. Ford company should monitor its dealerships whether they fix Ford Recalls and if Ford customers still experience some problems because this is an issue of passenger's safety. Also, Ford company should notify Planet Ford Dallas about its poor performance and poor customer's satisfaction. If all dealerships work like this one, no customer will want to buy any Ford cars any more just like me.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11606343August 4, 2024
POWER TRAIN
The car will not accelerate out of nowhere. When pulling out into traffic it will do a RPM spike but will not gain speed. Has started giving a transmission overheated error. Sometimes the check engine light will come on but not everytime. Have to take side roads and takes longer to get anywhere as I never know if it will accelerate correctly. Waiting to hear from dealer what it is.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11606309August 3, 2024
ELECTRICAL SYSTEM, STEERING
UNKNOWN. Power steering assist fault message appeared. After driving the car on the road and stopping to fuel up and turning off the car the error message appeared. The power steering was not working making the steering wheel hard to turn. No warnings or errors prior and as well no error codes found via OBD reader. Safety was put at risk as I was not able to turn the wheel when trying to take off after stopping. Several people have complained online already about this same issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11606312August 3, 2024
ENGINE, UNKNOWN OR OTHER
It was mainly the clutch, apparently, but the work order includes a lot more. Yes, it is available for inspection. The car was difficult to control. It was slipping and was having trouble getting into gear. I was driving on a winding mountainess road, parts of it are along a cliff with a reservoir/lake below. Just my usual drive to work here in the Sierras. It go's without saying that others were put at risk since the car was difficult to handle. Yes, the car needs a new clutch and other stuff to the tune of $5,000 up. The car has less than 80,000 miles on it and has had two transmission replacements and a prior clutch replaced a little over a year and a half ago. I was unaware of these prior problems as the car was purchased by me one year and a month ago. The Ford Corporation was part of a class action suit and it was settled a few years ago, unfortunately, I did not own this 2015 Ford Focus at the time. No, the car has not been inspected by the manufacturer, police, insurance representative. But, yes, by a Ford Dealership mechanic here in Sonora, California. The extended warranty for the clutch has expired on this car not that long ago. The extended warranty for the transmission has not expired. I wonder if the problem is the transmission since the transmission light came on but then I would'nt have to pay them anything. The independant garages around here won't work on this car. The first time the car engine light came on the car died. I went to the nearest repair shop and they put in a new battery but that was not the problem. So, the next day I'm driving to work on the winding mountainous road and a light came on, it said transmission overheating.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11606155August 2, 2024
POWER TRAIN
The contact owns a 2015 Ford Focus. The contact stated while driving at an undisclosed speed and attempting to accelerate, the vehicle hesitated and jerked. The vehicle returned to normal functionality, but the failure became a regular occurrence. The check engine warning light was illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the clutch and transmission assembly. The contact was informed that the clutch needed to be replaced. The vehicle was repaired, but the failure reoccurred. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 18V169000 (Power Train); however, the VIN was included but already repaired under the recall. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was 34,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11605546July 30, 2024
POWER TRAIN
Transmission jerks, jumps, skips, etc., I was scared when trying to accelerate while trying to pass other people, car felt like it was giving out on me, there where no warning lamps, until after the first encounter, and that's when it first appeared...
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11605294July 29, 2024
POWER TRAIN
The transmission clutch failed. The parts were taken by CrossRoads Ford of Henderson, NC. I did not make a claim on my insurance, I was told initially that this was a recalled part. I did not make a police report and I don't know if the manufacturer was alerted to this problem from my car. After the repair was done, I had to pay for the repair since the person at the dealer said that the codes it was recording were not for the parts that were under warranty for the transmission. My safety and that of my children were at risk, as the transmission was not permitting the forward gears to engage out of low, and we were driving in city traffic. I was almost rear-ended several times and had to try to find places to pull off the street so that I didn't get hit by the car behind me. The reverse gear was also not working at all. I did not have any warning lights come on to warn me of this problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11604567July 25, 2024
POWER TRAIN
The contact owns a 2015 Ford Focus. The contact stated while driving from a complete stop, the vehicle shuddered, hesitated to respond, and the transmission was slipping. The contact stated that the failure persisted while driving, and the vehicle jolted while shifting to first and second gear. The contact stated that the failure recurred increasingly while driving 30-65 MPH. The contact stated that the vehicle was significantly sluggish while depressing the accelerator pedal and decelerated unintendedly. The vehicle was taken to the dealer, where the transmission fluid was replaced. Additionally, the dealer recommended the transmission clutch replacement. The vehicle was not repaired. The contact stated while attempting to drive from a complete stop, the vehicle failed to respond while shifting to drive(D) and to reverse(R). The check engine warning light was illuminated. The contact stated that the vehicle had become undrivable. The vehicle was not repaired. The contact related the failure to Ford Campaign Number: 19N08. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 40,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11604074July 23, 2024
POWER TRAIN
The contact owns a 2015 Ford Focus. The contact stated while driving at various speeds, the message "Transmission Overheating" was displayed, and the vehicle lost motive power and stalled. The vehicle was taken to the local dealer who diagnosed the vehicle and determined that the transmission clutch forks was stuck, and the transmission needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was 80,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11603809July 22, 2024
POWER TRAIN
The contact owns a 2015 Ford Focus. The contact stated that after placing the vehicle in drive and beginning to slowly accelerate out of a parking space, the vehicle started going backwards. The contact immediately turned the vehicle off and coasted back into the parking space. An on looker had the contact restart the vehicle and drive to see if the vehicle functioned properly; however, the failure reoccurred. There were no warning lights illuminated. The vehicle was towed to the dealer and the contact was informed that the VIN was included in an unknown recall; however, the recall repair was already performed; however, approximately a year later the failure recurred. The contact stated that the check oil and another unknown warning light was illuminated. The vehicle was shifted to park(P); after waiting for approximately one hour, the vehicle was restarted without an immediate failure. However, while driving approximately 5 MPH, the vehicle started vibrating abnormally and unexpected went into reverse. The vehicle was turned off and the contact coasted into a nearby gas station where an independent mechanic diagnosed the vehicle and determined that the oil was contaminated with water. The mechanic was unable to check the transmission. The vehicle had not been repaired. The contact drove the vehicle back to the residence. The dealer sent a technician to inspect the vehicle and it was confirmed that the vehicle was vibrating abnormally. The technician was unable to duplicate the transmission failure. The vehicle was towed to the dealer; however, the failure was not duplicated. The dealer was unable to determine the cause of the failure. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11602868July 17, 2024
POWER TRAIN, ENGINE
The contact owns a 2015 Ford Focus. The contact stated while driving at an undisclosed speed, the vehicle was jerking abnormally. The contact stated that the engine power was reduced. Additionally, the contact stated that while making a turn, the failure was intermittent. The vehicle was taken to the dealer where it was diagnosed with clutch failure. The contact was informed that the clutch needed to be replaced. The vehicle was not repaired. The contact stated that the clutch had previously been replaced twice. The manufacturer was made aware of the failure. The failure mileage was unknown,
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11602479July 15, 2024
FUEL/PROPULSION SYSTEM, POWER TRAIN
Clutch was replaced already 1 time now it’s bad again also the tmi was replaced 2 times since I’ve had the car it has 126000 miles
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11601490July 12, 2024
POWER TRAIN
The contact owns a 2015 Ford Focus. The contact stated while driving at an undisclosed speed, the vehicle lost motive power and stalled. There was no warning light illuminated. The contact also stated that the vehicle jerked and occasionally the vehicle could not be shifted out of park. The contact was able to restart the vehicle; however, the failure recurred. The dealer was not contacted, and the vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 131,205.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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