Ford Focus Complaints (2013)

2,181 consumer complaints on file.

#11543944September 11, 2023
SEAT BELTS
The seatbelts in these cars do not retract. After it is buckled, it sits loose on the person wearing it. Is an accident, the seatbelt will provide no help, causing me, or one of my passangers to be hurt. 3 of the 4 belts in my car are basically useless. This is not only an issue in my car. I've noticed after working on several of these cars (ide assume from the years 2012-2018) they don't work. I have several friends and relatives with a model in between those years, and it can be duplicated in their cars too. This is a major issue, and needs to be addressed in all models of this vehicle
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11542150September 1, 2023
POWER TRAIN
The contact owns a 2013 Ford Focus. The contact stated that while driving and shifting gear, the vehicle hesitated. While in third gear, the vehicle failed to shift. The transmission warning light was illuminated. The "Take to the Dealer" message was displayed. The vehicle was taken to the local dealer, where the vehicle was diagnosed, and a software update was performed. The vehicle was repaired, but the failure recurred. The vehicle was taken back to the local dealer, where it was diagnosed that the transmission control module needed to be replaced. The vehicle was repaired, but the failure persisted. The manufacturer was contacted, and the contact was informed about an extended warranty coverage, and referred to the NHTSA Hotline. The vehicle was taken back to the local dealer, where it was diagnosed that the transmission needed to be replaced. The vehicle was not repaired. The failure mileage was approximately 120,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11541691August 30, 2023
VEHICLE SPEED CONTROL, POWER TRAIN
My car will intermittently lose power, such as in the middle of an intersection, or turning in front of another vehicle, which puts me and my children at risk. The transmission is throwing a code for overheating and malfunctioning, and there is an open customer satisfaction bulletin for the transmission control module, but Ford refuses to replace it because it’s not throwing “the correct code “ I have had the clutch replaced three times if not four in the time that I’ve had the vehicle and it’s more than frustrating. It’s dangerous along with losing power. It will intermittently catch the gear that is trying to shift into and cause the car to accelerate rapidly, the transmission, shutter control module and clutch have been an issue in this car, along with a class action lawsuit, and now Ford has had my vehicle for three weeks, and refuses to do the open service campaign for the TCM because of the code issue and it refuses to do the clutch because even though it was replaced three years ago, they state that the warranty is only for 12 months regardless of the fact that it was the fourth clutch that put in the car , I am working with someone at Ford warranty in hopes of getting them covered because I know they have done it in other cases, but I am more than frustrated with the service. I’ve received so far very unprofessional, which is unfortunate because overall I do love my car I would’ve kept it all this time if I didn’t I 10-year-old car should not have had to have the transmission clutch replaced three times or four times in 10 years and under 150,000 miles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11541442August 29, 2023
ENGINE
Car was inspected by a Ford certified mechanic after issues arose. My car only has 24,000 miles on it. Was informed that it was the clutch in the transmission that needs replaced. Investigation into the problem I saw a recall referring to the clutching, but was not associated with the car I have. For it having low miles and the clutch going out on it already, seems a bit odd. The car cannot be driven until repairs get done as I do not want to be breaking down on the side of the road.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11540620August 24, 2023
POWER TRAIN
The contact owns a 2013 Ford Focus. The contact stated while driving at an undisclosed speed, the vehicle started driving rough with the transmission warning light illuminated. The vehicle was taken to the dealer and was diagnosed with a clutch judder. The contact was informed that the transmission needed to be replaced. The contact stated that the clutch had been replaced twice before the failure. The vehicle was not repaired. The manufacturer was made aware of the failure and offered to cover a part of the cost for the repair. The failure mileage was approximately 64,533.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11540642August 24, 2023
POWER TRAIN
I'm not repeating everything for your website to erase it again. Duel clutch replacement every 20k miles and unsafe bad TCM behavior.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11540081August 22, 2023
STEERING:COLUMN
The contact owns a 2013 Ford Focus. The contact stated that while his son was driving at an undisclosed speed, the steering column became inoperable; however, the contact's son was able to safely drive the vehicle to his residence. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 140,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11539661August 20, 2023
POWER TRAIN
As I was driving down the highway, my car stopped accelerating. I was able to pull over on the side of the road and waited about 5 minutes before cranking the car again. After I started back driving, the car started to jerk every time it shifted. I took it to the mechanic and was informed that is was my clutch. They tried to fix it but the clutch was broken and I needed my entire transmission replaced. I paid $4000 to get it replaced, only for the same thing to happen 4 months later. I have not replaced it the second time.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11539142August 17, 2023
POWER TRAIN
The contact owns a 2013 Ford Focus. The contact stated that while driving at an undisclosed speed, the "transmission overheating" warning light illuminated. The contact stated that he was able to drive the vehicle to the shoulder of the road and turned off the vehicle. The contact stated that after waiting for a while, he restarted the vehicle, and the vehicle was taken to the dealer, where it was diagnosed as having transmission failure with the clutch overheating. The contact was informed that the transmission and clutch needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 141,605.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11538849August 16, 2023
STEERING
I was driving when my power steering went out on the highway. Ford knows this is a problem. That was the first time I seen the warning light while driving
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11537400August 9, 2023
POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM), POWER TRAIN:AUTOMATIC TRANSMISSION:INTERNAL:CLUTCHES/BANDS
The contact owns a 2013 Ford Focus. The contact stated while driving 45 MPH, the vehicle lost motive power. No warning light was illuminated. The contact was able to pull over to the side of the road, restart the vehicle, and drive to the residence. The contact stated that several weeks later after stopping to refuel the vehicle, the vehicle was shifted into drive but failed to respond. No warning light was illuminated. The vehicle was towed to a dealer to be diagnosed. The contact was informed that the clutch and TCM were faulty. The vehicle was not repaired. The manufacturer was made aware of the failure and informed the contact that the vehicle was not under recall. The approximate failure mileage was 86,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11536982August 7, 2023
VEHICLE SPEED CONTROL, POWER TRAIN
The contact owns a 2013 Ford Focus. The contact stated that during acceleration and takeoff, the vehicle shuddered and jumped forward. There were no warning lights illuminated. The vehicle was taken to the local dealer, where it was diagnosed that a reset was needed. The vehicle was repaired, but the failure persisted. The manufacturer was not contacted. The failure mileage was approximately 80,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11535141July 28, 2023
FUEL SYSTEM, GASOLINE, ENGINE
The contact owns a 2013 Ford Focus. The contact stated while driving 75 MPH, the vehicle lost motive power without warning. The contact was able to pull over on the side of the roadway and the vehicle was towed to the dealer to be diagnosed. The contact was informed that the powertrain control module needed to be updated and that the carbon canister, fuel tank, and fuel delivery module needed to be replaced. The contact was also informed that the vehicle was previously repaired under NHTSA Campaign Number: 18V735000 (Fuel System, Gasoline). On another occasion while attempting to starting the vehicle, the vehicle failed to start. The contact added fuel and the vehicle started however, the check engine warning light was illuminated. The vehicle was not repaired. The manufacturer was contacted a case was filed and the contact was referred to the NHTSA Hotline. The failure mileage was 110,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11534549July 26, 2023
POWER TRAIN
The contact owns a 2013 Ford Focus. The contact stated while making a left turn, she heard an unknown alert chime, with the check engine warning light illuminated. The contact then started to lose control of the vehicle but was able to park on the side of the road. The vehicle was not drivable. The contact towed the vehicle to the residence. After waiting for several days, the check engine warning light turned off independently. The contact took the vehicle to the local dealer, where it was diagnosed with needing the transmission module to be replaced. The vehicle was repaired. The dealer also informed the contact that the clutch assembly needed to be replaced; however, the vehicle was not serviced. The contact stated that the failure recurred July 23, 2023. The vehicle was not diagnosed or repaired. A dealer was not contacted. The manufacturer had been informed of the failure. The failure mileage was approximately 69,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11533010July 18, 2023
POWER TRAIN:CLUTCH ASSEMBLY, ENGINE, FUEL SYSTEM, GASOLINE:FUEL INJECTION SYSTEM
The contact owns a 2013 Ford Focus. The contact stated that while driving approximately 45 MPH, the vehicle decelerated and stalled. The contact stated that the vehicle failed to shift into gear. The check engine warning light was illuminated. The vehicle was taken to the local dealer where it was diagnosed that the clutch pedal, transmission, canister purge valve, injectors, and spark plugs needed to be replaced. The vehicle was not repaired. The manufacturer was contacted but no assistance was provided. The failure mileage was approximately 80,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11532802July 17, 2023
POWER TRAIN, POWER TRAIN:AUTOMATIC TRANSMISSION:INTERNAL:CLUTCHES/BANDS
The contact owns a 2013 Ford Focus. The contact stated while driving from a complete stop, the accelerator pedal was depressed, but the vehicle failed to respond. The vehicle shuddered and jerked abnormally. There was no warning light illuminated. The contact stated that the failure occurred increasingly. The vehicle was taken to the dealer several times. The dealer replaced the TCM several times; however, the failure persisted. The contact received a notification for Ford Campaign Number: 14M02. The vehicle was taken to the dealer for repairs; however, the dealer diagnosed that the transmission clutch had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 10.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11531475July 10, 2023
POWER TRAIN
In Jan/Feb 2023, my 16 year old was driving her 2013 ford focus which we have had problems after problems… this particular time she was at a red light and it would not go! She quickly put in park and switched back to drive and it went… a day or 2 passed and it did it again and started shifting gears weird and jerking at certain speeds! Took it to the mechanic he basically said he wouldn’t touch it because of how crappy and complicated these transmissions are… but he did run codes and to a transmission flush! That didn’t do any good… I started researching and low and be ahold find out that this is a know issue with these cars! And guess what my “extended warranty” expired less than 2 months prior to this! Ford would not help me what do ever! I contacted the manufacturer and the dealerships! They want to charge a diagnostic fee and everything!! Then last week I get a letter in the mail stating they would do a one time replacement on the TCM now until 2025! Ok that’s fine and all but at this point I don’t know if I even trust this car for my daughter to drive! I have been reading all the horror stories! If I could afford to get her a new one I would but I’m a single mom with one income! I think ford needs to own up to this and buy back these lemons and make it right!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11529731June 30, 2023
POWER TRAIN, UNKNOWN OR OTHER
We bought a used car,as is, and had no problem. Approx 6 wks later it had trouble going into park and were told (by our technician) there was a recall on a computer. Made an appt. with the dealer and on the day it was to go in husband went to get gas the transmission failed so we had AAA tow it to them. They then told us the entire transmission failed and there was no warranty. We learned there was a nationwide problem with the computers. We never, nor did the dealer we purchased it from ever receive a notice from Ford that there was a recall on the outer computer. If they had done that the transmission could have been saved. I contacted Ford and was told to go back to the dealer they were doing nothing, The car sits in our driveway. This is not the only year Ford had a problem with Ford Focus transmissions. They should do something. We were quoted $9000, for a new transmission. Being on social security and a small pension we can't afford it and a used transmission is not feasible because of the major problems with the trans.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11528805June 26, 2023
POWER TRAIN
The contact owns a 2013 Ford Focus. The contact stated that while driving at various speeds, the vehicle would not properly accelerate while depressing the accelerator pedal. Additionally, the vehicle occasionally stalled while at a stop light and while decelerating. The vehicle was taken to the local dealer who replaced the transmission, but the failure persisted. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was 10,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11527649June 19, 2023
POWER TRAIN
The transmission and the clutch are faulty from when they were originally made. I had it diagnosed at a ford dealership. I have taken it into the shop 3+ times and have spent thousand to fix it. My car is an automatic, but it shifts gears like it’s a manual. The “faulty transmission” alert will show up without warning and my car won’t start leaving me stranded. I’ve had to tow it twice. The car is unreliable and unsafe. It begins to shift even worse right before the “faulty transmission” alert then it won’t start. It’s acting up right now and I’m afraid.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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