Ford Focus Complaints (2013)

2,181 consumer complaints on file.

#10895480August 13, 2016
STRUCTURE:BODY
THE DRIVER DOOR WON'T STAY CLOSED. I HAVE TO HOLD THE CAR SHUT WHILE DRIVING AND IT'S VERY UNSAFE. I WAS TOLD BY YUCCA VALLEY FORD THE REPAIR IS AROUND 500$. THIS CAR IS STILL NEW AND SHOULDN'T HAVE THIS SAFETY CONCERN AT THIS TIME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10895520August 13, 2016
STRUCTURE:BODY
THE DOOR LATCH SYSTEM WENT OUT WHILE I WAS DRIVING ABOUT 5 MPH AND MADE A TURN INTO A PARKING SPOT AND MY VEHICLE DOOR FLEW OPEN ALMOST CAUSING ME TO HAVE AN ACCIDENT. I KNOW THAT THIS ISSUE IS EFFECTING OTHER FORD VEHICLES BUT THE DEALERSHIP WILL ONLY REPAIR THIS IF I PAY OUT OF POCKET. VEHICLE IS CURRENTLY AT THE DEALERSHIP DUE TO THE SAFETY FACTOR OF DOOR NOT LATCHING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10895216August 12, 2016
SEAT BELTS
THE DRIVER'S SIDE SEAT BELT WILL NOT RELEASE PROPERLY. PROBLEM IS INTERMITTENT AND A REAL CONCERN SHOULD ONE BE IN AN ACCIDENT!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10895240August 12, 2016
STEERING
I OWN A 2013 FORD FOCUS. THE DEALER REPLACED TCM MODULE AND UPDATES AS NEEDED DUE TO RECALL. MY CAR HAS 60K MILES AND EVERY SINCE DEALER COMPLETED WORK, MY STEERING WHEEL WILL NOT TURN ONCE YOU FIRST CRANK THE CAR. AFTER IT IDLES FOR AWHILE, I CAN DRIVE OFF. AS OF THIS MORNING, MY "STEERING ASSIST DEFAULT SERVICE REQUIRED" SENSOR IS ON, AND MY STEERING WILL NOT TURN AT ALL. THERE IS ALSO A CLICKING NOISE, LIKE A BLINKER, THAT WILL NOT STOP EVEN IF KEYS ARE OUT OF IGNITION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10895461August 12, 2016
STRUCTURE:BODY
THE DRIVER DOOR OPENED WHEN THE LATCH FAILED. TOOK TO FORD DEALER AND THEY ACKNOWLEDGED THEY HAVE HAD PROBLEMS WITH THE LATCHES FAILING. THE VEHICLE WAS PARKED I UNLOCKED WITH ELECTRONIC KEY AND THE DOOR THEN FAILED TO LATCH SHUT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10895076August 11, 2016
POWER TRAIN, ELECTRICAL SYSTEM:SOFTWARE
TL* THE CONTACT OWNS A 2013 FORD FOCUS. THE CONTACT STATED THAT THE TRANSMISSION OVERHEATED AND THE "PULL OVER" WARNING INDICATOR ILLUMINATED. IN ADDITION, THE VEHICLE HESITATED AND STALLED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE VEHICLE NEEDED AN UNKNOWN SOFTWARE UPDATE. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. THE FAILURE RECURRED ON APPROXIMATELY FOUR OTHER OCCASIONS AND WAS TAKEN BACK TO THE DEALER WHERE THE TRANSMISSION WAS REPROGRAMMED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 22,000. UPDATED 09/20/16*LJ *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10894730August 10, 2016
SERVICE BRAKES, POWER TRAIN
I PURCHASED MY 2013 FORD FOCUS SE BRAND NEW IN JUNE OF 2013. I NOTICED THE SHUDDERING DURING ACCELERATION IMMEDIATELY AND MENTIONED IT TO SOMEONE AT THE DEALERSHIP. I WAS TOLD THIS WAS NORMAL FOR IT BEING BRAND NEW AND THAT IT WOULD STOP AFTER AWHILE. WE ARE NOW OVER 3 YEARS LATER AND IT HAS NOT STOPPED. SOMEONE FINALLY CONVINCED ME TO TAKE IT IN. I'VE HAD SEVERAL PEOPLE THAT HAVE BEEN IN MY VEHICLE AND CAN'T BELIEVE THAT IT DOES THIS AND TELL ME THAT IT IS ABSOLUTELY NOT NORMAL. I TOOK MY CAR INTO THE DEALERSHIP A COUPLE MONTHS AGO AND THEY SAID THEY REPROGRAMMED SOMETHING. THIS DID NOT HELP. TOOK IT BACK IN AGAIN TODAY AND BEFORE EVEN LOOKING AT IT THEY ARE TELLING ME THAT WAS I'M DESCRIBING IS NORMAL AND GAVE ME A FLYER EXPLAINING THE TRANSMISSION DIFFERENCES. I COULDN'T BELIEVE THEY THOUGHT I WOULD BUY INTO THAT. I IMMEDIATELY BEGAN RESEARCHING THE ISSUE AND AM NOW FINDING OUT THIS IS WIDESPREAD. I'M BEYOND PISSED. I WAS ALSO INVOLVED IN AN ACCIDENT ON 11/13/14 IN THIS VEHICLE WHERE I HIT THE BREAKS AND MY CAR WOULDN'T STOP RIGHT AWAY SO I REAR ENDED SOMEONE. I JUST ASSUMED I DID SOMETHING WRONG BUT I COULDN'T BELIEVE THAT IT WOULDN'T STOP. I HAD PLENTY OF ROOM. THE WHEELS DID NOT LOCK UP. THE SENSATION I FELT IN THE VEHICLE WHEN I HIT THE BREAKS IS HARD TO EXPLAIN. IT WAS AS IF I WAS PUMPING ON THE BREAKS AS OPPOSED TO WHAT I DID, WHICH WAS TO PUT MY FOOT ALL THE WAY DOWN FULL FORCE.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10894920August 10, 2016
STRUCTURE:BODY
AFTER ENTERING CAR, THE DRIVER FRONT DOOR WOULD NOT LATCH. THERE WAS NO PRIOR INDICATION OF ANY MALFUNCTION WITH THE DOOR LATCH. DRIVER DOOR REQUIRED TO BE BUNGEE CORDED IN ORDER TO DRIVE VEHICLE TO FORD DEALERSHIP. THE DOOR LATCH WAS REPLACED BY FORD AT A COST ON $697.00 TO OWNER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10894612August 9, 2016
UNKNOWN OR OTHER
WAS DRIVING IN FROM LA TO PALM SPRING AT 11:00PM. AND THE DRIVERS DOOR AJAR LIGHT CAME ON AND THE DOOR OPENED WHILE DRIVING. HAD TO TIE IT CLOSED WITH ROPE AND A BUNGEE CORD THAT I NOW HAVE TO CARRY IN MY CAR, BECAUSE THIS THE SECOND LATCH THAT HAS BROKEN IN MY CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10894635August 9, 2016
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
TL* THE CONTACT OWNS A 2013 FORD FOCUS. WHILE DRIVING 45 MPH, THE FRONT DRIVER'S DOOR SWUNG OPEN INDEPENDENTLY. THE DOOR AJAR WARNING LIGHT ILLUMINATED PRIOR TO THE FAILURE. THE FAILURE OCCURRED CONSTANTLY. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE DOOR LATCH FAILED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VIN WAS NOT PROVIDED. THE FAILURE MILEAGE WAS 41,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10894001August 8, 2016
POWER TRAIN
NOV 2015, EXCESSIVE TRANSMISSION SHUDDER ON TAKE OFF. CUSTOMER SATISFACTION PROGRAM 14M01, 14M02. SOFTWARE UPDATE PROGRAM 15B22. TRANSMISSION CONTROL MODULE ELECTRICAL CIRCUIT FAILURES (CLUTCH REPLACED, TCM UPDATED). JUNE 2016, EXCESSIVE TRANSMISSION ON TAKE OFF, SERVICE ENGINE LIGHT REMAINED ON, WOULD NOT START-HAD TO TURN KEY SEVERAL TIMES BEFORE START. SOFTWARE UPDATE 15B22: CUSTOMER SATISFACTION PROGRAM 14M02, TCM REPLACED, TCM-PCM REPROGRAM JUNE 2016, UNACCEPTABLE FROM FORD CORPORATION. I ASKED SERVICE DEPARTMENT IF TCM HAD REVISIONS TO TO CORRECT PROBLEM, THEY DID NOT KNOW. SO IF REPLACING WITH SAME DEFECTIVE TCM THIS WILL BE AN ONGOING PROBLEM. WAS RECOMMENDED TO SELL/TRADE CAR BEFORE 150.000 MILE DEADLINE ON WARRANTY. I HAVE TRIED TO TRADE IN BUT NO DEALER WANTS BECAUSE OF KNOWN TCM ONGOING PROBLEM. NEXT FAILURE I WILL HAVE IT REPOSSESSED AND LET FORD CORPORATE DEAL WITH IT. VERY UNSAFE TO DRIVE IN MY OPINION WITH THIS ONGOING TCM PROBLEM. WORST CASE SCENARIO IF TCM FAILS , VEHICLE WILL SHUT DOWN COMPLETELY AND YOU HAVE A FORD ROAD SIDE ASSISTANCE NUMBER TO CALL. COMFORTING ! UNACCEPTABLE FORD CORPORATION. I DO NOT TO APPRECIATE FORD RISKING MY FAMILIES LIFE FOR A PROBLEM THEY WILL NOT FIX.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10893761August 6, 2016
STEERING
I HAVE THE CAR PARKED IN MY DRIVEWAY WHEN I WENT TO DRIVE IT GIVES ME THE MESSAGE "STEERING ASSIST FAULT SERVICE REQUIRED". THE STEERING WHEEL IS EXTREMELY DIFFICULT TO TURN. THE CAR HAS 48,288 MILES WHICH I'VE ONLY PUT 12,088 OF IT. I HAVE ONLY HAD THE CAR 14 MONTHS WHEN THIS OCCURRED I'VE CONTACTED THE DEALER WHICH THEY STATED THE EXTENDED WARRANTY I REQUESTED WAS NEVER PURCHASED WHEN I TOLD THEM THE WARRANTY PAPERWORK THAT WAS GIVEN TO ME WAS EXPIRED BEFORE I PURCHASED THE CAR. I AM FURIOUS WITH THE DEALER, AND FORD. I DON'T HAVE $1,500 FOR THE REPAIR AND WITHOUT A CAR I CAN'T GET TO WORK. NOW I HAVE TO WORRY OF HAVING IT REPOSSESSED BECAUSE I CAN'T MAKE THE CAR PAYMENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10892903August 3, 2016
STRUCTURE:BODY
WHILE DRIVING THROUGH TOWN... CANTON, TEXAS. THE DRIVERS SIDE REAR DOOR LATCH FAILED AND THE DOOR FLEW OPEN WHEN TURNING RIGHT. MY 85 YEAR OLD MOTHER WAS SITTING NEXT TO THE DOOR, IN A SEAT-BELT THANK GOD. I PULLED OVER AND TRIED CLOSING THE DOOR SEVERAL TIMES. IT WOULD NOT CATCH ON THE STRIKER. USING A SCREWDRIVER, I FOUND THE LATCH HAD NO TENSION ON IT AND WOULD NOT HOLD THE THE DOOR STRIKER. I PUT MY MOTHER IN THE FRONT SEAT AND HAD MY SON HOLD THE DOOR CLOSED FOR THE 15 MILE TRIP HOME. I CALLED 3 FORD DEALERS TO FIND THE PART IS ON BACK-ORDER. THE PRICE IS A WHOPPING $273 + TAX + ANOTHER $100 TO PUT IT IN. HAD MY MOTHER NOT BEEN BELTED IN, THIS COULD HAVE KILLED HER. HAD THERE BEEN ANOTHER CAR CLOSE, IT WOULD HAVE MADE FOR A NASTY ACCIDENT. I KNOW THIS IS NOT A ONE OFF, FREEK FAILURE. MY WIFE IS NOW DRIVING AROUND WITH THE DOOR TIED SHUT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10892600August 2, 2016
POWER TRAIN
TL* THE CONTACT OWNS A 2013 FORD FOCUS. WHILE DRIVING APPROXIMATELY 70 MPH, THE VEHICLE SUDDENLY LOST POWER AND WOULD NOT ACCELERATE. AFTER SHUTTING THE VEHICLE OFF AND RESTARTING THE ENGINE, THE VEHICLE OPERATED NORMALLY. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION MODULE WAS FAULTY. THE TRANSMISSION MODULE WAS REPLACED, BUT THE FAILURE CONTINUED. THE VEHICLE WAS TOWED BACK TO THE DEALER WHO WAS UNABLE TO DUPLICATE THE FAILURE AND NO FAILURE WAS FOUND. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 13,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10892509August 2, 2016
VEHICLE SPEED CONTROL, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2013 FORD FOCUS. UPON REFUELING THE VEHICLE, WHEN MAKING A STOP OR A TURN, THE VEHICLE FAILED TO ACCELERATE WHEN THE ACCELERATOR PEDAL WAS DEPRESSED. THE DEALER WAS NOTIFIED OF THE FAILURE SEVERAL TIMES AND WERE UNABLE TO FIND A SIGNAL OR DTC TO REPLICATE AND DIAGNOSE THE FAILURE. THE CONTACT WAS TO CHECK WITH THE MANUFACTURER TO DETERMINE IF THEY COULD PROVIDE A REPAIR SOLUTION TO THE DEALER. THE APPROXIMATE FAILURE MILEAGE WAS 27,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10891973August 1, 2016
ELECTRICAL SYSTEM, ENGINE
TL* THE CONTACT OWNS A 2013 FORD FOCUS. THE CONTACT STATED THAT AFTER VEHICLE WAS REPAIRED FOR NHTSA CAMPAIGN NUMBER: 15V813000 (ELECTRICAL SYSTEM) AND WHILE DRIVING AT 35 MPH, THE ACCELERATOR PEDAL WAS DEPRESSED BUT THE VEHICLE HESITATED BEFORE MOVING FORWARD. IN ADDITION, THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 50,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10892113August 1, 2016
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2013 FORD FOCUS. WHILE DRIVING 45 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TOWED TO A DEALER WHERE IT WAS DIAGNOSED THAT THE VEHICLE NEEDED A NEW BATTERY CABLE. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 35,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10891867July 31, 2016
POWER TRAIN, UNKNOWN OR OTHER
SINCE THE FIRST WEEK OF PURCHASE THE CAR HAS HAD TRANS FAILURE. IT HAS BEEN IN AND OUT OF THE SHOP AT LEAST 4-5 TIMES FOR REPAIRS WITH NO AVAIL.. THE TRANSMISSION SHUDDERS, MAKES LOUD GRINDING NOISES, STALLS, LOSES POWER THEN VIOLENTLY JERKS WHEN ACCELERATING. BECAUSE OF THIS MANY TIMES I HAVE NARROWLY MISSED HITTING OTHER CARS CAUSING AN ACCIDENT. I DRIVE EVERYDAY WITH FEAR AND ANXIETY, THIS CAR IS DOWNRIGHT DANGEROUS. TO TOP THINGS OFF, SUDDENLY, MY REAR DRIVERS SIDE DOOR WILL NOT STAY SHUT,. IT APPEARS THAT THE LATCH IS BROKEN EVEN THOUGH I RARELY IF AT ALL OPEN OR CLOSE THIS DOOR. THERE ARE SO MANY ISSUES WITH THIS CAR. FORD SHOULD BE ASHAMED FOR THIS ATROCITY THEY BROUGHT UPON THEIR CUSTOMERS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10891850July 30, 2016
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, POWER TRAIN
THE CAR HAS JERKED, SHUTTERED, AND SHOOK FROM ALMOST THE DAY I BOUGHT IT, I HAVE BATTLED THESE ISSUES FROM THE VERY BEGINNING. IT WON'T ACCELERATE FOR A FEW SECONDS WHEN I PUSH ON THE GAS I HAVE ALMOST BEEN IN AN ACCIDENT BECAUSE OF IT. THE FLASHERS COME ON WHEN I UNLOCK MY DOOR, MY HORN DOESN'T WORK, MY DRIVER WINDOW DOESN'T WORK, I HAVE HAD THE CLUTCH REPLACED, THE CLUSTER WAS FRIED TWICE, AND THE CONTROL MODULE HAS BEEN REPLACED. THEN DRIVING ON THE FREEWAY MY CAR ENGINE REVVED WAY UP AND THE RPMS WENT TO 7000 AND I LOST POWER TO ACCELERATE MY CAR. I WAS IN THE MIDDLE LANE WHEN I LOST THE POWER TO MY VEHICLE I PUT MY FLASHERS ON AND COASTED TO THE SIDE OF THE FREEWAY. THANKFULLY THE FREEWAY WASN'T BUSY. THE REVERSE ALSO WENT OUT ON MY CAR. THE CAR IS NOW IN THE SHOP FOR THE 6TH OR 7TH TIME FOR THE SAME ISSUES BUT IT IS NEVER FIXED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10891532July 29, 2016
LATCHES/LOCKS/LINKAGES:DOORS:LATCH, LATCHES/LOCKS/LINKAGES
TL* THE CONTACT OWNS A 2013 FORD FOCUS. THE CONTACT STATED THAT THE REAR DRIVER DOOR FAILED TO LATCH PROPERLY IN A SECURED POSITION. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 13V085000 (LATCHES/LOCKS/LINKAGES). THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THE DOOR LATCH WAS REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS UNKNOWN. THE APPROXIMATE FAILURE MILEAGE WAS 23,000. UPDATED 09/28/16*LJ *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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