Ford Focus Complaints (2014)

2,661 consumer complaints on file.

#11232595July 16, 2019
ENGINE
TAKATA RECALL I CAN FEEL MY CAR JOLTING (ALMOST EVERYDAY NOW) ESPECIALLY AS I TRY TO ACCELERATE OR INCREASE SPEED. I FEEL IT THE MOST WHEN I AM ACCELERATING FROM A STOP LIGHT OR SLOWING DOWN FOR A TURN AND TRYING TO SPEED BACK UP. MY CAR HAS STALLED TWICE ON THE HIGHWAY AS I WAS TRYING TO ACCELERATE AFTER SLOWING DOWN. I CAN SEE THAT THERE IS A RECALL OUT FOR MY CAR HOWEVER, THERE IS NO REMEDY AVAILABLE AND I NO LONGER FEEL SAFE DRIVING THIS CAR! I PURCHASED THE CAR BACK IN JULY OF 2018 AND FELT THE JOLTS AROUND MID-SEPTEMBER. NOW THEY HAVE GOTTEN INCREASINGLY WORSE AND ARE A PART OF MY EVERYDAY DRIVING. I WAS TOLD THAT THERE WOULD BE A SOLUTION EARLY 2019 SO I WAS DETERMINED TO WAIT UNTIL THEN BUT NOW WE'RE IN THE LATTER HALF OF THE YEAR WITH NO SOLUTION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11232588July 16, 2019
POWER TRAIN
AUTOMATIC CAR WOULD NOT SHIFT CORRECTLY IN GEAR ESPECIALLY WHILE IN 1ST GEAR THIS MADE IT DIFFICULT TO PULL INTO TRAFFIC AND KEEP UP SPEED WITH THE TRANSMISSION JERKING TRYING TO CHANGE GEARS. THIS ALMOST CAUSED MY DAUGHTER TO GET HIT SEVERAL TIMES. TOOK TO DEALERSHIP 3 TIMES FOR COMPUTER PROGRAMMING. 1 TIME FOR CLUTCH REPLACEMENT AND FINALLY DEALERSHIP SAID THE CAR WAS UNSAFE TO DRIVE BUT THEY COULDN'T DO AMY MORE WARRANTY WORK ON IT. CLUTCH WORE OUT LESS THAN 6 MONTHS AFTER BEING REPLACED. DEALER WANTED PAYMENT UP FRONT BEFORE THEY WOULD REPAIR THE CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11232589July 16, 2019
POWER TRAIN
I PURCHASED FORD FOCUS 2014 IN 2015 BRAND NEW WITH ONLY W FEW MILES ON IT, AFTER 2 MONTHS OF DRIVING I STARTED HAVING ISSUES WITH THIS CAR. THE CAR STARTED TO JERK/ SHUDDER/SHAKE, WHEN I TOOK THE CAR BACK TO FORD DEALER, I WAS TOLD THAT'S HOW THE TRANSMISSION IS MADE AND I WILL GET USE TO IT. FEW MONTHS LATER I TRY TO REVERS FROM A PARKING SPOT AND THE CAR WAS NOT MOVING, I CALLED FORD AND THEY TOLD ME TO BRING THE CAR IN THEY DID SOFTWARE UPDATE. FEW MONTHS LATER WHILE I WAS DRIVING THE CAR JERK SO HARD, I THOUGHT I WAS HIT BY A CAR. FORD REPLACED THE CLUTCH, AT LEAST THAT WAS I WAS TOLD. IN 2016 THE CAR LURCHED FORWARD SLAMMING INTO A CAR IN FRONT OF ME, THE DAMAGE TOTALING TO $23,000. FORD REPLACED THE CLUTCH 3 TIMES AND WITH THE LAST REPAIR THEY TRY TO CHARGE ME FOR THE CLUTCH WHICH I REFUSED TO PAY THE CAR WAS UNDER EXTENDED WARRANTY. I AM EXTREMELY AFRAID DRIVING THIS CAR EVERY LITTLE JERK I PANIC. THIS CAR IS NOT DRIVABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11232627July 16, 2019
POWER TRAIN
TRANSMISSION DPS6 ISSUE THAT IS NOTED ALL OVER THE PRESS BUT THE NHTSA REFUSES TO INVESTIGATE FURTHER AND PURSUE RECALL. STUTTERS ON ACCELERATION, GOES INTO NEUTRAL GETTING UP TO SPEED ON HIGHWAY. THIS IS A DAILY OCCURRENCE, MILLIONS FEEL UNSAFE IN THIS CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11232211July 16, 2019
ELECTRICAL SYSTEM, POWER TRAIN
I BOUGHT THE CAR USED WITH AROUND 28K MILES. I HAVE HAD TO HAVE THE TRANSMISSION SERVICED TWICE ALREADY, AND IT CONTINUES TO ACT UP INTERMITTENTLY. SYMPTOMS INCLUDE SHUDDERING AND JERKING, ESPECIALLY IN THE FIRST TWO GEARS, UNEXPECTED ACCELERATION IN BOTH FORWARD AND REVERSE (THROTTLE INPUT GIVES DIFFERENT RESULTS IN DIFFERENT CONDITIONS) FAILURE TO ACCELERATE IN A MANY CIRCUMSTANCES: OFTEN REVERSE TAKES A FEW SECONDS TO ENGAGE, AND IF YOU NEED TO ACCELERATE QUICKLY, SUCH AS TO AVOID AN ACCIDENT OR HAZARD, TOO HEAVY OF AN INPUT CAUSES THE ENGINE TO REV VERY HIGH BUT THE CAR DOESN'T GO ANYWHERE. THE UNIT ALSO HAS DELAYED OR "STICKY" DOWNSHIFTS, ESPECIALLY IN AN EMERGENCY STOPPING SITUATION. AND OVER THE FIRST 3 YEARS OF OWNERSHIP, FUEL ECONOMY SEEMS TO BE DECREASING. THE VEHICLE HAS BEEN EXCLUSIVELY SERVICED BY FORD DEALERS UNDER MY OWNERSHIP. I UNDERSTAND WHAT THE TRANSMISSION IS, HOW IT FUNCTIONS, AND I DRIVE ACCORDINGLY, INCLUDING TRYING TO REV MATCH SHIFTS. IT CONTINUES TO ACT UP MILDLY EVERY DAY, AND SEVERELY ON OCCASION. IT IS BOTH THE NEWEST AND LEAST TRUSTWORTHY VEHICLE I'VE EVER OWNED, AND I EXPECT AN EXPENSIVE AND CATASTROPHIC FAILURE BEFORE I'VE PAID IT OFF. IN ADDITION, THE HORN HAS FAILED SEVERAL TIMES AND WILL NOW NEED TO BE REPLACED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11232207July 16, 2019
ENGINE, POWER TRAIN
TL* THE CONTACT OWNS A 2014 FORD FOCUS. THE CONTACT STATED THAT THE VEHICLE SHUTTERED, JERKED, AND FAILED TO SHIFT IN AND OUT OF GEAR. THE VEHICLE WAS SLOW TO CHANGE GEARS AT ANY GIVEN POINT WITHOUT WARNING. THE CONTACT STATED THAT THE VEHICLE FAILED TO START AND FAILED TO SHIFT INTO REVERSE SEVERAL TIMES INTERMITTENTLY. IN ADDITION, THE MALFUNCTION INDICATOR LAMP FLASHED. THE VEHICLE WAS TOWED TO DAVID STANLEY FORD OF MIDWEST CITY (6601 SE 29TH ST, MIDWEST CITY, OK 73110, (405) 733-1611) WHERE IT WAS DIAGNOSED SEVERAL TIMES, BUT FAILED TO PROVIDE A PERMANENT REMEDY. THE DEALER LATER DIAGNOSED THAT THE TRANSMISSION ASSEMBLY NEEDED TO BE REPLACED AND THE VEHICLE WAS EXCLUDED FROM NHTSA CAMPAIGN NUMBER: 13V523000 (POWER TRAIN). THE CONTACT STATED THAT THE FAILURE THAT THE VEHICLE EXHIBITED WAS RELATED TO THE RECALL CAMPAIGN. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR FURTHER DIAGNOSTIC TESTING. THE FAILURE MILEAGE WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11232224July 16, 2019
POWER TRAIN, VEHICLE SPEED CONTROL
LOSES POWER DURING ACCELERATION FROM DEAD STOP OR ONTO FREEWAY, TRANSMISSION BUCKS AND DOES NOT ENGAGE FROM FIRST GEAR TO SECOND GEAR IN ALLEGED AUTOMATIC TRANSMISSION. SLIPS INTO NEUTRAL WHILE THE CAR IS IN MOTION. DEALERSHIP SAID THAT FORD IS AWARE OF THE PROBLEM, BUT HAS NO PLANS FOR A LONG TERM FIX.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11232236July 16, 2019
POWER TRAIN
INCIDENT #1 - WHILE TRAVELING ON THE INTERSTATE, I ATTEMPTED TO CHANGE LANES TO PREPARE FOR AN UPCOMING EXIT. NOTICING FASTER MOVING TRAFFIC APPROACHING FROM BEHIND (I HAD JUST ENTERED THE FREEWAY), I PRESSED THE ACCELERATOR TO SPEED UP DURING THE LANE CHANGE. MY VEHICLE "SHIFTED" INTO NEUTRAL, CAUSING ME TO LOSE ACCELERATION WHEN I ABSOLUTELY NEEDED IT TO MATCH THE SPEED OF OVERTAKING TRAFFIC. I QUICKLY MOVED BACK TO MY ORIGINAL LANE TO AVOID BEING STRUCK FROM BEHIND. INCIDENT #2 - WHILE STOPPED AT A YIELD, WAITING TO ENTER A TRAFFIC CIRCLE, I ATTEMPTED TO ACCELERATE INTO THE TRAFFIC CIRCLE, BUT JUST AS MY CAR BEGAN TO MOVE FORWARD, THE TRANSMISSION SHIFTED INTO "NEUTRAL", RPMS WENT UP TO ABOUT 4,000. WHEN I TOOK MY FOOT OFF THE GAS TO APPLY BRAKE AND STOP MY ENTRANCE TO THE TRAFFIC CIRCLE, THE TRANSMISSION CAUGHT (CLUTCH ENGAGED) AND PROPELLED ME INTO THE TRAFFIC CIRCLE, WHICH BY THIS TIME HAD APPROACHING TRAFFIC. NARROWLY AVOIDED A SERIOUS COLLISION BY STEERING TO THE SHOULDER OF THE ROAD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11232240July 16, 2019
POWER TRAIN
ON MY WAY TO WORK I WAS TAKING A LEFT TURN ONTO THE HIGHWAY. IN DOING SO, THE CAR CUT POWER CAUSING THE CARS BEHIND ME TO ALMOST HIT THE BACK OF THE CAR AT ABOUT 40 MILES AND HOUR. THIS IS A VERY UNSAFE VEHICLE, I AM WAITING FOR THE DAY SOMEONE ISN'T PAYING ATTENTION WHEN THE TRANSMISSION FAILS TO PERFORM IN A USUAL MANOR AND I, OR SOMEONE ELSE IN THE CAR, IS SERIOUSLY INJURED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11231872July 15, 2019
ENGINE
I PURCHASED MY CAR NEW FROM A FORD DEALER IN 2015. MY CAR HAD THIS SHUDDER FROM THE BEGINNING BUT THE DEALER TOLD ME IT WAS 'NORMAL,' ETC. I'VE FOUND THE INFORMATION ABOUT THE CLASS ACTION LAWSUIT AND DETROIT FREE PRESS REVELATIONS ABOUT FORD MOTOR COMPANY KNOWING THE TRANSMISSION WAS DEFECTIVE BEFORE MY 2014 FOCUS WAS EVEN BUILT! BUT WHEN I CALLED MY DEALERSHIP YESTERDAY THEY STILL SAY THE DEFECT SYMPTOMS ARE 'NORMAL' AND THEY'LL CHARGE ME $89 IF I WANT A DIAGNOSTIC. AND EVEN IF I DO THAT AND THEY REPLACE THE DEFECTIVE TRANSMISSION, THEY'LL BE INSTALLING ANOTHER INHERENTLY DEFECTIVE TRANSMISSION! THIS ISN'T A MANUFACTURING PLANT ISSUE WHERE A SMALL PERCENTAGE OF THE VEHICLES BUILT ON ONE PARTICULAR DAY RECEIVED THE WRONG WIDGET. THE TRANSMISSION DESIGN IS DEFECTIVE. I NO LONGER FEEL SAFE IN THIS CAR NOR DO I TRUST FORD MOTOR COMPANY OR ITS DEALERSHIP THAT'S BEEN LYING TO ME FOR YEARS. I MADE A POINT OF BUYING AN AMERICAN COMPANY CAR MADE IN THE USA TO SUPPORT MY COUNTRY AND THIS IS WHAT THEY DO??
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11231920July 15, 2019
POWER TRAIN
TL* THE CONTACT OWNS A 2014 FORD, FOCUS. THE CONTACT STATED THAT THE VEHICLE SLOWED DOWN WHILE ACCELERATING AND JERKED WHILE DRIVING 10 MPH. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO LONNIE COBB FORD (1618 US-45, HENDERSON, TN 38340, (731) 989-2121) WHERE IT WAS DIAGNOSED THAT THE COMPUTER MODULE WAS CALIBRATED AND REPAIRED; HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 31,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11232043July 15, 2019
ENGINE, FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
I SERVICED MY FOCUS ON 5/29/19 FOR RECALLS. THEY PERFORMED A MULTI POINT INSPECTION. EVERYTHING NORMAL. 6/09/19, I WAS DRIVING DOWN CITY STREET 40MPH DRIVING STRAIGHT THE CAR DOWN SHIFTED SUDDENLY AND A WARNING " TRANSMISSION FAULTY, SERVICE NOW" CAME ON. I WAS ABLE TO DRIVE IT HOME , THE CAR WOULDNT SHIFT INTO A HIGHER GEAR. I ATTACHED BOTH SERVICES DONE . AFTER THE SECOND SERVICE WAS DONE TO MY VEHICAL IT STILL SHUDDERED WHEN ACCELERATING. 6/29/19 THIS OCCURED TWICE THE SAME DAY, I WAS WAITING AT AN INTERSECTION MAKING A LEFT HAND TURN INTO A GAS STATION, WHEN IT WAS SAFE TO TURN, I LET MY FOOT OF THE BRAKE AND MY CAR INCHED FORWARD WHILE I HIT GAS AND MY CAR DID NOT MOVE, I WAS NEARLY HIT BOTH TIMES , THE LAST SECOND WITH MY FOOT ON THE GAS ALL THE WAY DOWN TO THE FLOOR, THE CAR JERKS INTO GEAR. IVE CALLED THE DEALERSHIP ABOUT FIXING THIS ISSUE , IVE LEFT MESSAGES WITH NO CALL BACK, I FINALLY GOT A SERVICE CALL SET BUT NOT UNTIL JULY 30TH. THIS HAS NOW OCCURED ALMOST EVERYDAY SINCE 6/29/19. THE CAR DOES NOT ALWAYS DO THIS , IT SEEMS TO ONLY DO IT IF IM BELOW A HALF A TANK , OR THE FIRST 60 MILES ON A FULL TANK. I FEAR FOR MY SAFETY DRIVING THIS CAR THAT WHEN I HIT THE GAS THE ENGINE WILL JUST REV U[ AND NOT MOVE AND GET HIT. THE CAR ALWAYS HAD A SHUDDER WHEN ACCELERATING SINCE WE PURCHASED IT 1/12/16, BUT THE SALES PERSON INSISTED WITH NEW FUEL SAVING SYSTEM THAT IT WAS COMPLETELY NORMAL. I DIDNT HAVE ANY MAJOR ISSUES BESIDES THE SHUDDER WHEN ACCELERATING, AND WHEN I WOULD START MY CAR UP THE FIRST TIME AFTER FILLING UP, UNTIL I GOT THE RECALL FIXED, NOW IVE HAD NOTHING BUT ISSUES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11232069July 15, 2019
POWER TRAIN
DPS6 TRANSMISSION IS UNRELIABLE AND VEHICLE IS UNSAFE TO DRIVE DUE TO INCONSISTENT VEHICLE RESPONSE WHEN PUSHING ACCELERATOR PEDAL AND FORD CANNOT CORRECT THE RECURRING PROBLEM. THE PROBLEMS HAVE OCCURRED MANY TIMES SINCE WE TOOK DELIVERY OF THE NEW VEHICLE IN FEB, 2014. VEHICLE HAS BEEN TO DEALERSHIP 9 TIMES FOR SHUTTERING/SHAKING, NO RESPONSE WHEN PUSHING ACCELERATOR PEDAL, SURGING FORWARD SEVERAL SECONDS AFTER PUSHING ACCELERATOR PEDAL FOLLOWING NO RESPONSE, HESITATION WHEN PUSHING ACCELERATOR PEDAL. FORD HAS REPLACED THE CLUTCH 4 TIMES IN THE PAST 5 YEARS AND THE PROBLEMS RANDOMLY PERSIST. THE VEHICLE IS AT DEALERSHIP NOW FOR MOST RECENT CLUTCH REPLACEMENT. FORD HAS UPDATED THE TCM/PCM AT LEAST 4 TIMES AND THE SAME PROBLEMS STILL RECUR. AFTER THE UPDATES TO THE TCM/PCM AND/OR CLUTCH REPLACEMENTS WE'VE CONTINUALLY BEEN TOLD THAT THE ROAD TESTS ARE WITHIN FORD SPECIFICATIONS BUT THE PROBLEMS CONTINUE. IN THE MOST RECENT OCCURRENCE ON 7/1/19, MY DAUGHTER WAS TURNING LEFT ONTO A BUSY ROAD WITH CARS TRAVELING AT 50 MPH; HER FOCUS STARTED INTO THE ONCOMING TRAFFIC LANE THEN HESITATED WHILE THE ACCELERATOR PEDAL WAS PRESSED AND THE VEHICLE WOULD NOT RESPOND. THE CAR COMING TOWARD HER HAD TO SLAM ON HIS BRAKES TO AVOID T-BONE COLLISION. HER FOCUS FINALLY RESPONDED AND SHE WAS ABLE TO COMPLETE THE TURN, BUT SHE CAME CLOSE TO BEING SERIOUSLY INJURED OR KILLED. UPON HEARING THIS SITUATION, I IMMEDIATELY CALLED THE FORD DEALERSHIP TO BRING THE CAR IN. IN JUNE, 2018, AT A STOP LIGHT THE FOCUS WOULD NOT RESPOND WHEN PRESSING THE ACCELERATOR PEDAL, THEN AFTER SEVERAL SECONDS IT LUNGED FORWARD AND ALMOST HIT THE CAR IN FRONT OF HER. I BOUGHT THIS CAR NEW FOR MY DAUGHTER. AFTER READING THE 7/12/19 DETROIT FREE PRESS ARTICLE, IT'S CLEAR THIS IS A FLAWED DESIGN. MY DAUGHTER WILL NEVER DRIVE THIS VEHICLE AGAIN. IT'S A TICKING BOMB. IT NEEDS TO BE RECALLED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11232102July 15, 2019
POWER TRAIN
DUAL CLUTCH SYSTEM, LOSS OF POWER WHEN TRYING TO ACCELERATE, SHUDDERING WHEN SLOWING DOWN. ROLLING BACKWARD WHEN ACCELERATING AFTER STOP ON INCLINE. HAVE HAD THREE REPLACEMENTS AND BROUGHT IN FOR FOURH TIME ONLY TO BE TOLD ITS NORMAL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11232151July 15, 2019
FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
I WAS DRIVING ON THE LEFT LANE OF HIGHWAY I-495N SUDDENLY AS I HAD MY FOOT ON GASS THE VEHICLE STALL AND STARTED TO SLOW DOWN, I TURN OFF THE RADIO AND PUT MY HAZARD LIGHTS ON AND AS SOON AS I PULL TO THE SIDE OF THE ROAD THE VEHICLE SHUT DOWN COMPLETELY ALL THE LIGHTS WHEN OFF, (IF I WOULDN'T HAVE BEEN QUICK ENOUGH I WOULD HAVE GOTTEN INTO A MAJOR ACCIDENT) WHILE WAITING FOR THE TOW TRUCK I FOUND OUT THERE'S A RECALL ON MY VEHICLE,
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11231710July 14, 2019
POWER TRAIN
TRANSMISSION HAS HAD SERVERAL COMPUTER UPDATES AND CLUTCH REPLACEMENTS FOR SHUDDERING WHEN ACCELERATING. WHILE TOWING BEHIND A MOTOR HOME WITH TRANSMISSION IN TOW MODE THE TRANSMISSION SOMEHOW WENT FROM NEUTRAL TO DRIVE AND CAUSED THE TRANSMISSION TO FAIL TO THE EXTENT OF TOTAL REBUILD AT THE DEALER. AFTER THE REBUILD IT STILL SHUDDERS AND HESITATES WHEN ACCELERATING IN DRIVE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11231716July 14, 2019
POWER TRAIN, VEHICLE SPEED CONTROL
TRANSMISSION SHIFTING PROBLEMS: HESITATION/JERKING WHILE SHIFTING; THIS PROBLEM IS WELL KNOWN BY FORD & THE DEALERS; TRANSMISSION SLIPS. ANYTIME/WHERE I'M DRIVING MY AUTOMATIC-TRANSMISSION 2014 FOCUS AND PRESS THE ACCELERATOR AFTER SLOWING DOWN TO OR STARTING IN FIRST GEAR (AS IN FROM A STOP), THE TRANSMISSION RACES AS IF CAUGHT BETWEEN GEARS. THIS MAKES ME PRESS THE ACCELERATOR DOWN MORE TO FORCE IT INTO GEAR. SOMETIMES IT FEELS LIKE THE CAR IS COASTING ALONG IN NEUTRAL UNTIL IT KICKS INTO GEAR. THIS HAS ALSO HAPPENED ON THE HIGHWAY BETWEEN OTHER GEARS - THERE IS LOSS OF FORWARD MOTION. I'VE BEEN TO FORD TO "RESET THE TRANSMISSION GAUGE" 4 TIMES NOW- INCLUDING FOR THE 2 RECALLS FOR THIS DPS6 TRANSMISSION. THE LAST TIME THEY HAD THE CAR I HAD A RENTAL FOR JUST OVER 3 WEEKS WHILE THEY WERE REPLACING PARTS THAT THEY CLAIMED CAUSED THE SLIPPING. SINCE THEN, THE PROBLEM HAS BEEN BETTER, BUT WHENEVER I TURN ON THE A/C AND IT'S RAINING OUT, THE PROBLEM RETURNS. THIS HAS BEEN GOING ON SINCE THE 2ND MONTH OF OWNERSHIP (OCT. 2014) - A 5-YEAR PROBLEM. THERE ARE SEVERAL RECALLS AND ARTICLES (EG HTTPS://FORD.OEMDTC.COM/1650/14M01-DPS6-TRANSMISSION-CLUTCH-SHUDDER-TRANSMISSION-INPUT-SHAFT-SEAL-WARRANTY-EXTENSION-2011-2014-FORD-FIESTA-FOCUS) THAT RELATE TO FORD'S KNOWLEDGE AND REPAIR ATTEMPTS FOR THIS ISSUE. DATE ON THIS FORM IS FIRST OCCURRENCE, NOT THE LAST
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11231631July 13, 2019
POWER TRAIN, UNKNOWN OR OTHER
MY CAR WAS NOT ACCELERATING AND A MESSAGE ABOUT THE TRANSMISSION CAME UP. THE CAR WOULD NOT TURN BACK ON AND I CAN'T REVERSE OR DRIVE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11231637July 13, 2019
POWER TRAIN
I WAS COMING HOME ON THURSDAY NIGHT IN DARK JULY 11,2019 AND MY CAR WAS TRYING CUT OFF. I WAS ABLE MAKE IT IN YARD. I TOLD MY MOM SHE THOUGHT I WAS OUT OF GAS. I HAD OVER HALF TANK.SO MOM SAID LET'S DRIVE IT TO STORE. WE CRANK UP IT WOULDN'T GO IN REVERSE. THE NEXT MORNING I CALL TROPHY FORD AND TOLD THEM.I WOULD BE BRING IT IN IF IT WOULD GO IN REVERSE. OK SO IT DID BUT KEPT TRYING CUT OFF A CAR ALMOST HIT ME AS I WAS TRYING GET IT.ACROSS HIGHWAY. I PURCHASED THIS CAR JULY OF 2017. I HAVE NEVER RECEIVED NO KIND OF RECALL ON ANYTHING, BUT NOW THEY SAY IT'S ALL THESE RECALLS. THE DOOR LATCH MESS UP LAST MONDAY I HAD TO HOLD DOOR WITH MY ARM OUT WINDOW WHILE I WAS DRIVING. THE TOLD ME.OH RECALL WE FIX IT FREE. TOOK THEM 3 DAYS FIX IT I ALMOST MISS WORK TRYING GET RIDE. NOW MY TRANSMISSION GONE OUT AND THEY SAY I NEED CLUTCH WHICH I HAD TO PAY BUT IT WAS IN RECALL. THIS IS NOT FAIR AT ALL I LIKE TO GET LAWYER BUT I AM.TOO POOR MY SON START COLLEGE AND HAS NO WAY THERE NOW CAUSE CAR BROKE.WE WORK MINIMUM WAGE AT RESTAURANT. HOW CAN THIS BE FAIR AFTER HE ALMOST GOT KILLED. WE HAVE A FORD RANGER TRUCK WE HAD FOR 16 YRS NO MOTOR OR TRANSMISSION PROBLEMS SO I ALWAYS PURCHASE FORD BUT NOW I SEE I HAVE TO PUT THE WORD OUT THESE FOCUS ARE A PIECE OF CRAP. PLEASE HELP ME PLEASE I'M BEGGING DON'T STOP MY.SON EDUCATION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11231205July 12, 2019
POWER TRAIN
THE TRANSMISSIONS IN MY 2014 FORD FOCUS HAS NEVER OPERATED PROPERLY. I PURCHASED THE CAR NEW FROM MAHWAH FORD IN OCTOBER 2014. THE TRANSMISSION SLIPS AND SHUDDERS WHEN TRYING TO ACCELERATE IN FIRST GEAR. IT BEHAVES AS IF SOMEONE JUST LEARNING TO OPERATE A MANUAL TRANSMISSION VEHICLE IS BEHIND THE WHEEL. THIS MAKES IS VERY DANGEROUS TRYING TO ACCELERATE FROM A STOP WHEN ENTERING A ROADWAY. I HAVE BROUGHT THE CAR TO THE DEALERSHIP ON MANY OCCASIONS, BUT WAS TOLD THIS BEHAVIOR IS NORMAL FOR THE VEHICLE. MY OTHER FAMILY MEMBERS WILL NOT DRIVE THE VEHICLE, BECAUSE THEY DO NOT FEEL SAFE DOING SO. TWICE THE DEALERSHIPS SAID THEY APPLIED SOFTWARE UPDATES TO THE VEHICLE, BUT THAT DID NOTHING. I DO NOT FEEL SAFE IN THIS CAR, BUT DUE TO FINANCIAL CONSIDERATIONS, I AM NOT ABLE TO PURCHASE A REPLACEMENT. PLEASE HELP GET THESE UNSAFE VEHICLES OFF THE ROAD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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