Ford Focus Complaints (2013)

2,181 consumer complaints on file.

#11003938July 10, 2017
POWER TRAIN
AT 19,459 MILES, CAR HESITATES AND SPUTTERS WHILE PULLING OUT FROM A STOPPED POSITION. DEALER ATTEMPTED A FIX: (FAULTY CLUTCHES) AT 38,712 MILES, SAME PROBLEM...SAME ATTEMPT AT A FIX. (FAULTY CLUTCHES) AT 57,662, SAME PROBLEM...DEALER REPLACED "CLUTCHES". ON JULY 9,2017 AT 66,558, CAR STOPPED ON THE STREET WHILE BEING DRIVEN, WOULD NOT GO IN TO GEAR AT ALL. THE PROBLEM ESCALATED FROM DIFFICULTY PULLING OUT INTO TRAFFIC TO CAR STOPPING IN TRAFFIC. I HAVE INVOICES FOR "REPAIRS" TO CLUTCHES. VEHICLE TOWED TO DEALER . FAULTY CLUTCHES ?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11004113July 10, 2017
POWER TRAIN
VEHICLE HESITATES TO GO AFTER COMING TO A STOP. IT JERKS SHUDDERS AND DOESN'T FEEL LIKE IT HAS ENOUGH POWER TO MOVE THE VEHICLE AFTER IT STOPS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11004143July 10, 2017
ELECTRICAL SYSTEM
THE BODY CONTROL MODULE FAILED. AFTER ONLY 4 YEARS AND 53K MILES ON THE ROAD THE BCM SIMPLY STOPPED WORKING. THE CAR WAS NOT SHOWING ANY OF THE SIGNS OF A FAILING BCM (ELECTRICAL GLITCHES, ENGINE ISSUES, ETC.). AS FAR AS I KNEW, UNTIL THE COMPONENT FAILED THE CAR WAS IN PERFECT CONDITION. THE CAR WAS PARKED OUTSIDE MY OFFICE WHEN THE PART FAILED. WHEN I MADE MY 20 MINUTE COMMUTE TO WORK AROUND 7:30AM IT OPERATED FINE. WHEN I RETURNED TO THE VEHICLE AROUND 5PM THE KEY FOB WOULD NOT WORK, THE INSTRUMENTATION PANEL WOULD NOT LIGHT UP AND THE ENGINE WOULD NOT TURN OVER. I TRIED JUMPING THE BATTERY MULTIPLE TIMES WITH NO IMPROVEMENT. THE CAR WAS COMPLETELY DEAD. WE HAD TO MANUALLY OVERRIDE THE BRAKES JUST TO GET THE CAR LOADED ONTO A TOW TRUCK. MECHANICS SPENT MORE THAN 4 HOURS LOOKING OVER THE VEHICLE TO DETERMINE THE SOURCE OF THE ISSUE. AFTER MULTIPLE TESTS THEY DETERMINED THAT THE TCM WAS WORKING FINE (FORD ISSUED A CSP FOR TCMS ON THIS BUILD) AND THAT THE BCM FAILED. THEY TOLD ME THAT TYPICALLY A BCM WILL FAIL IF THERE IS AN ACCIDENT, WATER DAMAGE OR A SHORT, BUT THEY ALSO CONFIRMED THAT THIS VEHICLE SHOWED NO SIGNS THE FAILURE WAS CAUSED BY THESE PROBLEMS. THEY ALSO TOLD ME THAT THE PART CAN FAIL WITH AGE, HOWEVER, THIS IS A NEWER MODEL YEAR WITH RELATIVELY LOW MILEAGE. WHILE I WAS FORTUNATE THAT MY CAR FAILED WHEN THE CAR WAS PARKED, I WORRY THAT OTHER DRIVERS MAY NOT BE SO LUCKY. IT SOUNDS LIKE THIS PART COULD FAIL WHILE THE VEHICLE IS IN MOTION, AND IF IT DOES, CAN CAUSE ENGINE PROBLEMS AND RESULT IN SUDDEN DANGEROUS DRIVING CONDITIONS. THIS IS EVEN MORE CONCERNING KNOWING THAT THERE ARE OTHER VEHICLES OUT THERE WITH THIS VERSION OF BCM AND THAT THEY CAN FAIL PREMATURELY TOO.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11003863July 9, 2017
POWER TRAIN
MY 2013 FORD FOCUS HAS A BAD TRANSMISSION SHUDDER THAT HAPPENS MOSTLY WHEN STARTING OUT FROM A DEAD STOP AND THE TRANSMISSION IS SHIFTING FROM 1ST TO 2ND GEAR . AT TIMES IT SHUDDERS AND SHAKES SO BAD WHEN STARTING OUT THE VEHICLE WILL ACTUALLY DELAY AND STOP MOVING MOMENTARILY WHILE THE TRANSMISSION IS SHAKING AND SHUDDERING. IT IS VERY DANGEROUS WHEN THIS HAPPENS WHILE CROSSING A HWY OR TRYING TO GO THROUGH A BUSY INTERSECTION AND THE VEHICLE STOPS MOVING AND JUST SITS THERE AND SHAKES FOR A SECOND OR TWO. THE LAST TIME THIS HAPPENED IT SCARED MY WIFE SO BAD SHE NOW REFUSES TO DRIVE THE VEHICLE ANYMORE AND DOESNT REALLY CARE TO RIDE IN IT ANYMORE EVEN WHEN I'M DRIVING. HAD IT TO THE DEALER ABOUT 5 OR 6 TIMES FOR THIS PROBLEM AND THEY REPLACED THE CLUTCHES IN THE TRANSMISSION ONCE AND RE FLASHED THE COMPUTER A NUMBER OF TIMES AND WHILE THAT DID HELP FOR A SHORT TIME AFTER THESE REPAIRS IT ALWAYS STARTS SHUDDERING AGAIN. FORD SAYS THIS IS NORMAL FOR THE TRANSMISSION TO SHUDDER AND SHAKE SO IF ITS NORMAL WHY DOESNT IT DO IT ALL THE TIME AND WHY DID THE NEW CLUTCHES COMPLETELY TAKE CARE OF THE SHUDDER FOR ABOUT 6 MONTHS?? I WOULD LIKE TO MEET THE ENGINEER THAT DESIGNED THIS TRANSMISSION AND HAVE HIM TELL ME THIS IS NORMAL TO MY FACE AFTER TAKING HIM FOR A RIDE IN THIS VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11003319July 6, 2017
FUEL/PROPULSION SYSTEM, POWER TRAIN
I WAS DRIVING HOME GOING ABOUT 65 MPG IN A STRAIGHT LINE ON THE HIGHWAY AND THE CAR LOST PROPULSION, STARTED DECELERATING. I PULLED OF TO THE SIDE OF THE ROAD AS FAST AS POSSIBLE AND THE CAR WOULDN'T CHANGE GEARS, AND STALLED (LIKE WHAT HAPPENS WHEN YOU DON'T DEPRESS THE CLUTCH). THIS IS THE SECOND TIME THIS HAPPENED, THE FIRST TIME THEY REPROGRAMMED THE TCM CLAIMING THAT WAS THE CAUSE. THIS TIME THEY ARE CLAIMING THE FUEL PUMP IS THE CAUSE, THOUGH I AM SKEPTICAL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11002872July 3, 2017
FUEL/PROPULSION SYSTEM
CHECK ENGINE LIGHT CAME ON WITH NO OTHER SYMPTOMS, DEALER REPLACED PURGE VALVE. ONE YEAR LATER CHECK ENGINE LIGHT CAME ON AGAIN, BUT OCCASIONALLY TURNED OFF AND BACK ON AGAIN (EVERY FEW DAYS) BETWEEN APPOINTMENTS WITH DEALER. PURGE VALVE REPLACED AGAIN AND CHECK ENGINE LIGHT CAME ON AS I WAS LEAVING DEALER CODE 0420. RETURNED TO DEALER AND PROBLEM WAS DIAGNOSED FINALLY AS PARTIALLY COLLAPSED FUEL TANK (DIFFICULT TO SEE UNLESS CAR WAS ON A LIFT.) DEALER RECOMMENDS REPLACING FUEL TANK, FUEL PUMP, EVAP CAN AND OTHER ASSOCIATED PARTS. BESIDES THE CHECK ENGINE LIGHT THE ONLY SYMPTOM IS OCCASIONAL LACK OF POWER WHEN ACCELERATING. THE PROBLEM IS THAT THIS SYMPTOM IS SOMEWHAT SIMILAR TO THE "SHUDDER" PROBLEM FIXED BY REPLACING THE CLUTCH ASSEMBLY. SO, HAVING RECENTLY DONE THAT CLUTCH ASSEMBLY REPLACEMENT THIS FELT LIKE A SHADOW OF THE FORMER PROBLEM AND I IGNORED THE ISSUE UNTIL I GOT THE CHECK ENGINE LIGHTS. I CONTACTED FORD DIRECTLY TO SEE IF THEY WOULD REIMBURSE FOR THE EXPENSIVE REPAIRS. THEY HAVE NOT ISSUED A RECALL AND I AM PAST THE BUMPER TO BUMPER WARRANTY SO THEY WOULD NOT ASSIST...THEY WERE VERY POLITE, BUT UNWILLING TO PAY. ADDITIONAL NOTE ON THE CHECK ENGINE LIGHT: THE CHECK ENGINE LIGHT, WHEN IT CAME ON, WOULD USUALLY STAY ON FOR A FEW DAYS AND THEN EITHER LATE AT NIGHT OR EARLY IN THE MORNING I WOULD FIND THAT IT WAS OFF. AND IT WOULD STAY OFF FOR A FEW DAYS AT A TIME AS WELL. MY ASSUMPTION WAS THAT IT WAS SOMEHOW RELATED TO THE AMBIENT TEMPERATURE OF MY VEHICLE (WHICH IS BLACK) BECAUSE THE LIGHT WAS MORE LIKELY TO BE OFF WHEN IT WAS COOL AND DARK OR OVERCAST. I AM LISTING THE DATE AS JUNE 2017 BUT THE PROBLEM, AT LEAST AS REGARDS THE PURGE VALVE, BEGAN A YEAR EARLIER. BUT THE INTERMITTENT CHECK ENGINE LIGHTS AND SECOND PURGE VALVE REPLACEMENT AND CURRENT FUEL TANK COLLAPSE BEGAN IN JUNE 2017
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11002693July 2, 2017
STEERING
MY ELECTRONIC POWER STEERING IS BEGINNING TO MAKE NOISE. IT WILL EVENTUALLY FAIL AND CAUSE LOSS OF POWER STEERING. THE DEALERSHIP SAID IT WAS THE POWER STEERING MODULE. TO FIX IT, THEY WOULD HAVE TO REPLACE THE ENTIRE RACK AND PINION AT CONSIDERABLE COST. I NOTICED THAT FORD RECALLED MORE EXPENSIVE MODELS FOR THE POWER STEERING. WHY WON'T THEY RECALL MY CAR?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11001904June 28, 2017
UNKNOWN OR OTHER
THE DRIVER SIDE DOOR LATCH WILL NOT ENGAGE LEAVING THE DOOR OPEN AT ALL TIMES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11002041June 28, 2017
STRUCTURE:BODY
AFTER TAKING MY CAR INTO THE FORD DEALERSHIP TO HAVE MY TRANSMISSION TROUBLE SHOOTED. THEY DID NOT DO ANYTHING TO REPAIR THE JERKING THE TRANSMISSION DOES DURING THE COURSE OF OPERATION. ALSO I WAS TOLD I HAVE A RECALL ON LATCHES THAT THEY DO NOT HAVE PARTS FOR TO PREFORM THE RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11001682June 27, 2017
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:MANIFOLD/HEADER/MUFFLER/TAIL PIPE
TL* THE CONTACT OWNS A 2013 FORD FOCUS. WHILE THE CONTACT'S DAUGHTER WAS DRIVING 70 MPH, THE DRIVER HEARD A LOUD SCRAPING SOUND FROM UNDERNEATH THE VEHICLE. THE VEHICLE WAS TAKEN TO NORTH BROTHERS FORD (33300 FORD RD, WESTLAND, MI 48185) WHERE IT WAS DIAGNOSED THAT THE MUFFLER DETACHED FROM THE REST OF THE VEHICLE AND WAS DRAGGING ON THE ROAD. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE AND STATED THAT THEY WOULD NOT ASSIST BECAUSE THE VEHICLE WAS NO LONGER UNDER WARRANTY. THE APPROXIMATE FAILURE MILEAGE WAS 19,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11000886June 23, 2017
VISIBILITY/WIPER
WHILE DRIVING DOWN THE ROAD, THE WINDSHIELD WIPERS TURN ON BY THEMSELVES, WITH NO INPUT FROM ME. CANNOT TURN THEM OFF WITH THE SWITCH. THEY STAY ON EVEN AFTER THE CAR IS TURNED OFF AND THE KEY IS REMOVED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10995852June 19, 2017
UNKNOWN OR OTHER
CAR LATCH ON FORD FOCUS2013 WONT LET CAR DOOR CLOSE. I LEFT THE STORE AND NOTICED THAT THE AIR WAS COMING INTO THE CAR AS IF A WINDOW WAS OPEN. WHEN I GOT HOME MY DOOR WOULD NOT CLOSE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10995394June 15, 2017
POWER TRAIN
I BOUGHT MY CAR IN DECEMBER OF 2014, CERTIFIED PREOWNED. AFTER HAVING THE CAR FOR NOT EVEN A FULL MONTH, I RECEIVED A CALL THAT I HAD A CLUTCH THAT CAME IN TO THEIR SERVICE DEPARTMENT. I HAD NOT ORDERED ONE, NOR DID I KNOW THE CAR NEEDED ONE AT TIME OF PURCHASE. SINCE THEN I HAVE BEEN THROUGH 3 CLUTCHES AND THE FOURTH WAS JUST ORDERED MONDAY JUNE 12, 2017. EVERY 15,000 MILES THE CAR BEGINS TO SHUDDER AND EXPERIENCE SHIFTING HESITATION. THIS IS EXTREMELY UNNERVING, ESPECIALLY WHEN IT ONLY DOES IT WHEN TAKING OFF FROM A STOP OR WHEN ACCELERATING AFTER SLOWING DOWN FOE SAY A RED LIGHT THAT JUST TURNED GREEN. IT DOESN'T MAKE ME FEEL SAFE, I'VE HAD MULTIPLE INSTANCES WHERE THIS HAS CAUSED NEAR COLLISIONS WHEN PULLING OUT INTO TRAFFIC BECAUSE THE CAR ESSENTIALLY STALLS OUT AND I STOP MOVING. FORD HAS NOT ISSUED A RECALL FOR THIS AND THIS IS MY THIRD YEAR EXPERIENCING THESE PROBLEMS. I DON'T WANT TO PAY FOR SOMETHING THAT IS THE MANUFACTURERS RESPONSIBILITY. I GOT A RECALL FOR SOMETHING TRIVIAL, DOOR LATCHED, BUT NOT THW HUGE SAFETY PROBLEM THAT IS MY CLUTCH FAILING. THE DEALER ALSO STATED ON A 07/16/16 INVOICE THAT THIS IS A RECALL ITEM, BUT I'M STILL PAYING FOR IT. I HAVE ALL PRIOR INVOICES OF ALL CLUTCH WORK DONE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10995078June 14, 2017
POWER TRAIN
TL* THE CONTACT OWNS A 2013 FORD FOCUS. THE CONTACT STATED THAT THE VEHICLE DID NOT ACCELERATE WHEN THE ACCELERATOR PEDAL WAS DEPRESSED. THE CONTACT HAD TO DEPRESS THE ACCELERATOR PEDAL SEVERAL TIMES IN ORDER FOR THE VEHICLE TO MOVE. THE CONTACT STATED THAT THE VEHICLE HAD FOUR TRANSMISSIONS AND THREE CLUTCHES REPLACED BY MOON FORD (5304 UNIVERSITY BOULEVARD IN MOON, PENNSYLVANIA), BUT THE FAILURE WAS NOT CORRECTED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 49,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10995081June 14, 2017
STRUCTURE:BODY:TRUNK LID
TL* THE CONTACT OWNS A 2013 FORD FOCUS. WHILE THE VEHICLE WAS PARKED, THE TRUNK DOOR AJAR WARNING INDICATOR ILLUMINATED AND THE TRUNK DOOR DID NOT CLOSE. THE CONTACT DID NOT TAKE THE VEHICLE TO THE DEALER OR AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 45,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10994962June 13, 2017
POWER TRAIN
EXPERIENCED CLUTCH SHUDDERING ISSUE. HAVE HAD THE TCM REFLASHED AT LEAST TWICE AND HAVE HAD THE DUAL CLUTCH REPLACED TWICE IN LESS THAN 10K MILES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10994137June 9, 2017
ELECTRICAL SYSTEM, POWER TRAIN
TL* THE CONTACT OWNS A 2013 FORD FOCUS. WHILE DRIVING AT UNKNOWN SPEEDS, THE VEHICLE STALLED WITHOUT WARNING AND WAS UNABLE TO RESTART. THE VEHICLE WAS TOWED TO EDD ROGERS VALLEY FORD (LOCATED AT 111 AUTO LN, SPARGA, TN 38583, (931) 738-2311) WHERE IT WAS DIAGNOSED WITH A FAULTY TRANSMISSION CONTROL MODULE THAT NEEDED REPLACEMENT. THE CONTACT STATED THAT THE MODULE WAS REPLACED AT NO COST TO HER. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND REFERRED THE CONTACT TO NHTSA. THE FAILURE MILEAGE WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10993464June 6, 2017
VISIBILITY/WIPER
TL* THE CONTACT OWNS A 2013 FORD FOCUS. THE CONTACT STATED THAT WHILE THE VEHICLE WAS PARKED, THE WINDSHIELD WIPERS ACTIVATED INDEPENDENTLY AND CONTINUED TO STAY ON EVEN AFTER THE CONTACT TURNED OFF THE VEHICLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, WHO DIAGNOSED THAT THE AN ELECTRICAL SHORT IN THE WINDSHIELD WIPER MODULE CAUSED THE WIPER BLADES TO FAIL TO RESPOND AND ADVISED THE CONTACT TO TAKE THE VEHICLE TO A DEALER. THE VEHICLE WAS TAKEN TO BILLY HOWELL FORD LINCOLN 1805 ATLANTA HWY, CUMMING, GA 30040 WHERE THE DEALER STATED THAT THE VEHICLE WAS NOT UNDER RECALL BUT OFFERED TO DIAGNOSE THE VEHICLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 70,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10992926June 2, 2017
LATCHES/LOCKS/LINKAGES
TL* THE CONTACT OWNS A 2013 FORD FOCUS. WHILE THE VEHICLE WAS STATIONARY, THE DRIVER'S SIDE DOOR WOULD NOT LOCK WHEN PROMPTED. THE CONTACT RECEIVED A RECALL NOTIFICATION PER NHTSA CAMPAIGN NUMBER: 16V643000 (LATCHES/LOCKS/LINKAGES) THAT DIRECTLY APPLIED TO THE FAILURE. THE DEALER AND MANUFACTURER WERE NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 36,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10991784May 26, 2017
UNKNOWN OR OTHER
MOON/SUNROOF SHATTERED WHILE DRIVING- NO VEHICLES, ROCKS OR OTHER OBSTRUCTIONS WERE NEAR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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