Ford Focus Complaints (2014)

2,661 consumer complaints on file.

#11311598February 26, 2020
ELECTRICAL SYSTEM:HORN
TL* THE CONTACT OWNS A 2014 FORD FOCUS. THE CONTACT STATED THAT THE DURING COLD WEATHER THE HORN WAS INOPERABLE. THE VEHICLE WAS TAKEN TO CHAMPAIGN FORD CITY (701 W MARKETVIEW DR, CHAMPAIGN, IL 61822) HOWEVER, THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 11,638.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11311640February 26, 2020
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
AFTER REFUELING THE VEHICLE, THE FIRST TIME I GO TO START THE ENGINE IT GETS TO APPROX: 1000 RPM AND THEN RPM PROCEED TO DECREASE UNTIL THE CAR HAS STALLED. WHEN ATTEMPTING TO START THE CAR THE SECOND TIME, THE RPM DROP BUT THE CAR CATCHES IT AND IT DOES NOT STALL. ONLY AFTER REFUELING DOES THIS ISSUE OCCUR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11311694February 26, 2020
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2014 FORD FOCUS. THE CONTACT STATED A WEEK AFTER PURCHASING THE VEHICLE THE CHECK ENGINE LIGHT ILLUMINATED. THE CONTACT ALSO STATED WHILE DRIVING AT APPROXIMATELY 55 MPH HE STARTED SMELLING GASOLINE IN THE CABIN OF THE VEHICLE AND PULLED OVER TO ADDRESS THE FAILURE. THE CONTACT STATED HE PLACED A RUBBER HOSE OVER THE GAS LINE. THE CONTACT ALSO MENTIONED THAT THE VEHICLE HAD FAULTY WIRING AND THE BATTERY WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS TAKEN JOHN MEGEL CHEVROLET,LLC (1392 GA-400, DAWSONVILLE, GA 30534) BUT NO REPAIRS WERE MADE. THE MANUFACTURER WAS MADE AWARE OF THIS FAILURE BUT OFFERED NO ASSISTANCE. THE CONTACT WAS REFERENCING THIS FAILURE TO NHTSA CAMPAIGN NUMBER: 19V515000 (FUEL SYSTEM, GASOLINE) HOWEVER THE VEHICLE WAS NOT INCLUDED IN THE RECALL. THE APPROXIMATE FAILURE MILEAGE WAS 90,000
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11311392February 25, 2020
POWER TRAIN
TL* THE CONTACT OWNS A 2014 FORD FOCUS. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE STOP SAFELY NOW WARNING LIGHT ILLUMINATED AND THE VEHICLE STALLED. THE CONTACT WAS ABLE TO RESTART THE VEHICLE. THE CONTACT ASSOCIATED THE FAILURE WITH NHTSA CAMPAIGN NUMBER: 13V523000 (POWER TRAIN) WITH THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 60,000. *DT CONSUMER STATES THAT FAILURE WAS THE SAME AS SAFETY RECALL 13S09 FOR REPROGRAMMING. CONSUMER SAYS THAT THE FLASHER WARNING LIGHTS WOULD NOT TURN OFF TO BE RESTARTED AND THE VEHICLE WAS LEFT STALLED IN MOVING TRAFFIC. VEHICLE WAS TAKEN TO GALPIN FORD (VAN NUYS, CA) WHERE THE SOFTWARE WAS REPROGRAMMED. MANUFACTURER WAS NOTIFIED OF FAILURE, BUT REFUSED TO ASSIST. *DL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11310738February 22, 2020
ELECTRICAL SYSTEM, ENGINE
HELLO, THIS INFORMATION IS TO BE ADDED TO MY PREVIOUS COMPLAINTS. I COULD NOT FIND A WAY TO ADD TO EXISTING COMPLAINTS ON THE WEB SITE SO I DID ANOTHER COMPLAINT. REFERENCE: TRACKING # 11308693 #11308409 AND REQUEST #266675 FOCUS COMPLAINT. THE ATTACHED PICTURES ARE OF THE LEAKING WASHER FLUID PUMP THAT I REPLACED. FORD MOTOR COMPANY KNEW THEY HAD AN ISSUE WITH THESE PUMPS. THE ORIGINAL FACTORY PUMP WAS MANUFACTURED IN CHINA AND THE NEW FORD MOTORCRAFT WASHER PUMP THAT I INSTALLED IS NOW MANUFACTURED IN POLAND. THIS REPAIR COST ME $724.00 AND I DID MOST OF THE WORK MYSELF. ALL THE DEALER DID WAS INSTALL AND PROGRAM A NEW BCM MODULE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11310373February 20, 2020
POWER TRAIN
CLUTCHES ON CAR HAVE BEEN REPLACED A FEW TIMES DUE TO THE RECALL ON CLUTCHED, TRANSMISSION COMPUTER GOT CHANGED ABOUT 2-3 MONTHS AGO DUE TO DEFECT. A WEEK AGO WHILE DRIVING THE CAR AT FREQUENT STOP AND GO TRAFFIC (ABOUT 1HR0 THE CAR SEND A TRANSMISSION OVERHEATING WARNING TURN OFF CAR FOR 5 MINUTES. I STOPPED FOR 215 MINUTES AND DROVE AGAIN FOR 10 MINUTES AND CAR GIVE ME THE SAME MESSAGE AGAIN. FORD SAID THERE IS NOTHING WRONG WITH THE CAR. THAT THE PROBLEM IS MY DRIVING HABITS THAT MAKE CLUTCHED TO OVERHEAT? NEVER HAD SIMILAR PROBLEM WITH MY OTHER CARS. THIS HAPPENED TO ME AT THE BORDER WIT MEXICO TYING TO CROSS. I HAD CARD INFRONT, IN THE BACK AN LEFT SIDE OF MY CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11310191February 19, 2020
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
THE EXCESSIVE VACCUUM MAY RESULT IN AN ENGINE STALL WHILE DRIVING, WITHOUT WARNING AND WITHOUT THE ABILITY TO RESTART THE VEHICLE, INCREASING THE RISK OF A CRASH. VERY DANGEROUS. CONSTANTLY BATTLING WITH THIS CAR DAILY.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#11309956February 18, 2020
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2014 FORD FOCUS. THE CONTACT STATED THAT WITH THE FUEL LEVEL BELOW TANK, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT WAS ABLE TO RESTART THE VEHICLE AND THE VEHICLE OPERATED AS INTENDED. THE VEHICLE WAS TAKEN TO (TALLAHASSEE FORD LINCOLN 243 N MAGNOLIA DR, TALLAHASSEE, FL 32301 (850) 877-1171) WHERE IT WAS DIAGNOSED THAT THE FUEL PUMP WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE STILL PERSISTED. THE CONTACT MENTIONED NHTSA CAMPAIGN NUMBER: 18V735000 (FUEL SYSTEM, GASOLINE) AS A POSSIBLE SOLUTION TO THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 58,885.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11309639February 17, 2020
STEERING
SOMETIMES WHEN I'M BACKING UP, THE POWER STEERING QUITS AND I CAN'T TURN THE WHEEL, WHICH CAN RESULT IN A CRASH. I HAVE TO TURN THE CAR OFF AND BACK ON AGAIN, ONE OR MORE TIMES BEFORE IT WILL WORK. SO, WHILE I HAVE NO POWER STEERING, I'M IN THE MIDDLE OF ROAD, BLOCKING TRAFFIC, AND HOPING I DON'T GET HIT FROM ANOTHER VEHICLE. THIS IS A SERIOUS ISSUE.!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11309177February 14, 2020
POWER TRAIN
AS THERE ARE MANY LAWSUITS AGAINST FORD RIGHT NOW FOR THE DPS6 TRANSMISSIONS, I FIND IT QUITE ABSURD THAT THERE HAS BEEN NO RECALL MADE IN THIS MATTER. I HAVE A 2014 FORD FOCUS THAT HAS ALMOST KILLED MY CHILDREN AND MYSELF COUNTLESS TIMES. OFTEN TIMES THE VEHICLE WILL HESITATE WHEN I TRY TO PULL OUT SOMEWHERE AND OFTEN TIMES WILL SURGE FORWARD. WHEN TRYING TO PULL HILLS IT IS A NIGHTMARE, IF YOU DO NOT TAKE IT AT A HIGHER RATE OF SPEED IT WILL BOG DOWN AND THEN TAKE OFF OUT OF NOWHERE. WHEN I TOOK IT IN BEFORE 100K MILES I WAS TOLD THEY COULDN'T REPLACE THE CLUTCH IN THE TRANSMISSION BECAUSE I WAS OUT OF MY MILEAGE COVERAGE AND THEN NOT LONG AFTER I REACHED 100K MILES THEY EXTEND THE WARRANTY TO 100K. THIS PARTICULAR CAR HAS NOW HAD THREE CLUTCHES PUT IN AND IT DRIVES LIKE A NIGHTMARE. NO WONDER WHY THE 1ST OWNER GAVE UP ON IT AFTER 33K MILES AND 2 CLUTCHES LATER! WHAT NEEDS TO HAPPEN IS SOMEONE OTHER THAN PEOPLE THAT ARE FOR THE DEALER NEED TO DRIVE IT. I WILL GIVE YOU FULL CONSENT AND URGE YOU TO DRIVE MINE AND TELL ME IF YOU WOULD TRULY WANT YOUR LOVED ONES DRIVING OR RIDING IN SUCH AN UNSAFE VEHICLE! THIS VEHICLE STARTED HAVING PROBLEMS AT 14K MILES! YOU CAN LOOK AT CARFAX TO SEE TWO OF THE CLUTCHES THAT WERE REPLACED AND THE OTHER CLUTCH WAS DONE AT KEN WILSON FORD IN CANTON, NC AND I HAVE ALL OF MY RECORDS AT HOME AS TO HOW MANY TIMES I HAVE TAKEN IT IN FOR THIS ISSUE. I STOPPED AFTER THE LAST TIME WHEN THEY TOLD ME IT WAS OUT OF WARRANTY COVERAGE BECAUSE I CAN NOT AFFORD TO PAY TO HAVE THAT DONE. IF YOU HAVE ANY QUESTIONS PLEASE CALL ME AT [XXX] OR EMAIL AT [XXX] THANK YOU FOR YOUR TIME! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11309032February 13, 2020
POWER TRAIN
CAR SHUDDERS AND SHAKES AT HIGH SPEED. IT DOES NOT GO INTO GEAR AND RPMS ARE OVER 6500. I MUST STEP ON BRAKE TO GET CAR TO SHIFT GEARS. CAR COMPLETELY LOST POWER ON FREEWAY TWICE AT 55 MPH. CAR WAS TOWED TO DEALER AND TRANSMISSION CONTROL MODULE WAS REPLACED. TRANSMISSION HAS BEEN REPLACED FIVE TIMES. CAR MAKES CRANKING NOISES IN REVERSE. CAR ROLLS BACKWARDS WHEN TAKING OFF BRAKE ON HILL AND WOULD HIT SOMEONE IF THEY WERE BEHIND ME. CAR MAKES CRANKING NOISES ON STREETS AND WHEN ENGINE IS OFF AND KEY IS TAKEN OUT OF CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11308693February 12, 2020
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
HERE IS ANOTHER PICTURE. THIS IS THE ELECTRICAL CONNECTION TO THE WASHER FLUID PUMP. FLUID LEAKS OUT OF THE ELECTRICAL CONNECTIONS TO THE PUMP AND GETS PUSHED THROUGH THE WIRING LOOM AND THE FLUID LEAKS ONTO THE BODY CONTROL MODULE CAUSING CORROSION AND FAILURE OF THE BCM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11308698February 12, 2020
FUEL/PROPULSION SYSTEM
WELL WHEN DRIVING MY CAR FOR A WHILE MORE THEN A HOUR OR SO I WOULD RANDOMLY STOP I. THE MIDDLE OF THE FREEWAY PRETTY MUCH IF YOUR PUSHING THE GAS IT'S LIKE PUSHING THE BRAKE THE FUEL WOULDN'T GO TO THE CAR TO MQKE IT MOVE I HAVE TO IMMEDIATELY TURN MY CAR OFF I WAS SCARED IT WOULD BREAK THE ENGINE OR SO THING IT WAS UNSAFE CAUSE IT WAS ON THE FREEWAY SO I COULD OF GOTTEN HIT FROM THE BACK I'VE TAKEN IT TO THE FORD DEALERSHIP CAUSE THEY SAID IT WAS THE RECALL ON MY CAR BUT I'VE TAKEN IT 3 TIMES NOW AND THEY TELL ME THEY CAN'T FIND THE PROBLEM IT'S GETTING FRUSTRATING CAUSE THEY ACT LIKE THEY DON'T CARE ALL THEY WORRY ABOUT IS GETTING THERE LOANER CAR BACK THEY DON'T CARE ABOUT THE SAFETY OF THERE CUSTOMERS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11308409February 11, 2020
ELECTRICAL SYSTEM, ENGINE, VISIBILITY/WIPER
THIS IS IN REGARDS TO MY 2014 FORD FOCUS. WHEN PARKING THE VEHICLE THE ENGINE WILL NOT SHUT OFF, EVEN WITH THE KEY OUT OF THE IGNITION! FAULTY WASHER FLUID PUMP LEAKS INTO ELECTRICAL CONNECTOR FOR WASHER PUMP AND WASHER FLUID GETS PUSHED INTO WIRING LOOM PAST THE FIREWALL AND DOWN INTO THE BCM( BODY CONTROL MODULE) CONNECTOR PART C2280D. THE WASHER FLUID THEN RUNS FROM THE CONNECTOR ONTO THE MALE PINS OF THE BCM CORRODING THE PINS AND SHORTING OUT THE BCM. THIS CAUSES THE VEHICLE TO EXHIBIT MANY FAULTS, THE WORST ARE THE VEHICLE NOT STARTING OR AS IN MY CASE, THE VEHICLE WOULD NOT SHUT OFF AND CONTINUES TO RUN EVEN WITH THE KEY OUT OF THE IGNITION. FORD RECALLED 433,000 VEHICLES FOR ENGINES THAT DON'T SHUT OFF BUT MY VEHICLE WAS NOT CAPTURED IN THE "BUILD DATE" FOR THE RECALL. I BELIEVE I MISSED THE RECALL BY WEEKS OR A MONTH AT MOST?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11308468February 11, 2020
POWER TRAIN
TL* THE CONTACT OWNS A 2014 FORD FOCUS. THE CONTACT STATED THAT WHILE DRIVING AT 5 MPH, MAKING A RIGHT TURN TO GO UP A HILL, THE VEHICLE SHUDDERED AND LOSS MOTIVE POWER WITHOUT WARNING. THE VEHICLE ROLLED BACKWARDS DOWNHILL AND CRASHED INTO ANOTHER VEHICLE. THE CONTACT STATED THAT THE AIR BAGS FAILED TO DEPLOY. THERE WAS NO INJURIES SUSTAINED. A POLICE REPORT WAS NOT FILED. THE CONTACT WAS ABLE TO RESTART THE VEHICLE AND THE VEHICLE OPERATED AS INTENDED. THE VEHICLE WAS TAKEN TO (NORTH COUNTY FORD LOCATED AT 450 W VISTA WAY, VISTA, CA 92083 760) 945-9900) WHERE IT WAS DETERMINED THAT THE CLUTCH AND CLUTCH LEVER FOR THE TRANSMISSION FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT MENTIONED NHTSA CAMPAIGN NUMBER: 13V523000 (POWER TRAIN) AS A POSSIBLE SOLUTION TO THE FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 87,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11308283February 10, 2020
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2014 FORD FOCUS. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT WAS THEN INFORMED BY (RIVERTOWN FORD 1680 WHITTLESEY RD, COLUMBUS, GA 31904) THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 18V735000 (FUEL SYSTEM, GASOLINE). IT WAS RECOMMENDED THAT A DIAGNOSTIC TEST BE PERFORMED ON THE PURGE VALVE. THE RESULT WAS THAT THE PURGE VALVE WAS INTACT SO THE SOFTWARE UPDATE WOULD BE PERFORMED. THE SOFTWARE UPDATE WAS PERFORMED HOWEVER, THE FAILURE RECURRED. THE CONTACT STATED THAT THE BATTERY, IDLE SENSOR, THROTTLE BODY CONTROL MODULE AND PURGE VALVE WAS PREVIOUSLY REPLACED. THE MANUFACTURER WAS NOT CONTACTED NOR INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11308064February 9, 2020
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
THE VEHICLE HAD A RECALL ON THE TRANSIMISSION. I TOOK THE VEHICLE IN FOR THE RECALL. THE VEHICLE RAN GOOD FOR ABOUT TWO MONTHS. THE VEHICLE HAS STARTED TO SLIPE WHEN I HIT THE GAS, LIKE IT NEEED MORE GAS. IF THE GAS PADLE IF HIT ANY HARDER, I GOING TO PUSH IT THROUGHT THE FLOOR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11308101February 9, 2020
ENGINE, POWER TRAIN, VEHICLE SPEED CONTROL
THE VEHICLE IDLES ROUGH, THE TRANSMISSION SLIPS AND THE RPMS GET HIGH IN FIRST AND SECOND GEARS, IT TAKES FOREVER TO ACCELERATE, THE FUEL GAUGE WILL SAY 100 MILES TILL EMPTY THEN DIE ON YOU, I HAVE BEEN STRANDED 5 TIMES IN LESS THAN A YEAR DUE TO THAT, RECENTLY ON 2/8/20 THE CAR WOULDN'T ACCELERATE IN THE MIDDLE OF A BUSY INTERSECTION AND PROCEEDED TO STALL IN THE MIDDLE OF THE ROAD. I HAD TO LITERALLY PUSH THE CAR OUT OF THE INTERSECTION AND INTO A STORE PARKING LOT DURING 5PM TRAFFIC. I CANNOT BELIEVE THIS CAR RECEIVED A 5 STAR SAFETY RATING, I FEEL A NUMBER OF THINGS ABOUT THIS MODEL CAR AND COMPANY BUT SAFE DEFINITELY IS NOT ONE OF THEM. DOORS THAT HAVE DEFECTIVE LATCHES, OPENING AT ANYTIME, TRANSMISSION PROBLEMS LEADING TO CARS CONSTANTLY ALMOST REAR ENDING YOU, AND A CAR THAT CAN STALL IN THE MIDDLE OF A BUSY INTERSECTION OR FREEWAY, IS NOT BY ANY MEANS A DEFINITION OF THE WORD SAFE. I WILL NEVER BUY ANOTHER FORD AGAIN, AND I WILL CONVINCE ANY ELSE TO NOT BUY FROM A COMPANY THAT VALUES PROFITS OVER CONSUMER SAFETY BY INSTALLING CHEAP, DEFECTIVE PARTS AND COMPONENTS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11307427February 6, 2020
POWER TRAIN, STEERING
TL* THE CONTACT OWNS A 2014 FORD FOCUS. THE CONTACT STATED THAT THE GEAR SHIFT SELECTOR WAS PLACED IN REVERSE HOWEVER, THE VEHICLE FAILED TO RESPOND. THE TRANSMISSION WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO NORRIS FORD DEALER, (901 MERRITT BLVD, BALTIMORE, MD 21222, (410) 285-0200) AND WAS DIAGNOSED. THE CONTACT WAS INFORMED THAT THE STEERING RACK NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT STATED THAT THE TRANSMISSION WAS REPLACED PREVIOUSLY, HOWEVER THE FAILURE RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE BUT DID NOT ASSIST AND REFERRED THE CONTACT TO NHTSA. THE FAILURE MILEAGE WAS 96,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11307221February 5, 2020
POWER TRAIN
CLUTCH MALFUNCTION. GEAR SLIPPING. NOT SHIFTING PROPERLY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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