Ford Focus Complaints (2014)

2,661 consumer complaints on file.

#11695379October 24, 2025
ENGINE
My car was experiencing: Shuddering or jerking during acceleration from a stop, most noticeable in traffic; Rough or delayed gear shifting, especially between first and second gear; Sudden loss of drive or delays before the car engages in drive or reverse, et cetera. It was in essence having every symptom that your agency has required ford to fix in their 2014 Focus,a car that I have as well; however, not sure why my car wasn't listed in recall because it has identical issues. For cost saving purposes, I replaced the actuators myself, and asked Ford if they could do the reprogramming for me, which is required after replacement, and they will not do so without an exorbitant costs.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11693329October 14, 2025
ENGINE
I just bought my focus from CarMax and it shudders when I pull out. It makes me feel like the car will stall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11691165October 3, 2025
ENGINE
Order of Events · [XXX]: Vehicle shut down mid-drive, displaying “Parking Brake Fault Service Required.” Required tow ($100). · September 27, 2025: Firestone Complete Auto Care diagnosed the issue as transmission-related. Paid $48.13 for diagnostic (receipt attached). · September 27, 2025: Contacted Green Ford in Greensboro, NC (Service Advisor Josh Oldham). VIN was entered in Ford’s database, which showed no outstanding field service actions. I showed them a recall letter for the exact issue at hand (replacement of Transmission Control Module). My recall letter was dismissed as invalid despite being in hand. Vehicle towed to dealer ($120). · September 29, 2025: Spent over 1 hour 19 minutes with Ford Customer Relationship Center, providing the recall number (14M02). Ford agent ultimately stated the recall could not be honored. · September 30 – October 1, 2025: Dealer confirmed by text and phone that their management refused to apply the recall or cover repairs. VIN Discrepancy The core of this dispute is a direct contradiction between Ford’s official communications and Ford’s internal VIN database. Customer Satisfaction Program Letter (14M02): - VIN listed as covered under recall/extended warranty. - Coverage extended through June 2025. - Sent directly by Ford in August 2023. Ford Vehicle Information / Warranty Report (via Green Ford, 9/27/2025): - Same VIN entered into Ford’s system. - Shows 'No Outstanding Field Service Actions.' - Dealer therefore refused to honor recall despite letter. Before all of this happened I had no issues with the vehicle since purchase, and so when I received the letter I kept it but did not need to utilize it. Now Ford has stated I am "outside" the warranty of what Ford is willing to cover for repairs, however their own system does not even list that I have a recall for this. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11690460September 30, 2025
POWER TRAIN
I understand there were problems with the 2014 transmissions on Ford Focus models. Even though my car has a manual transmission, I believe it had similar problems to the automatic teansmissions.in switching from 1 to 2, it would sometimes drop. I'm now having issues with my transmission and wondering if the problem is the same.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11690147September 28, 2025
POWER TRAIN
I am having an issue with the duel transmission. My car has been stalling making it unsafe. It has been giving me a warning saying the transmission is overheating even just driving short distances. The clutch A has been getting stuck and not dis engaging causing the car not to be able to shift gears. I have spent all of the money I have on this car and can’t afford to pay money to get it fixed when ford is aware of the issues when it was manufactured. They have issued recalls and are responsible to fix the problem. The recall needs to be extended so that hard working tax payers like me don’t feel screwed over by ford and out of so much money. I feel taken advantage of. And I’m broke , stuck with a car that is unsafe to me or others on the road.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11687433September 15, 2025
STEERING
The contact owns a 2014 Ford Focus. The contact stated that while driving at an undisclosed speed, the steering wheel fractured. The contact stated that the steering wheel independently moved back and forth. The contact stated that the failure was persistent and a safety issue. The vehicle was diagnosed by an independent mechanic with a fractured steering wheel bolt. The contact was informed that the steering wheel bolt, nut, and seal needed to be replaced. The vehicle was not repaired. In addition, the contact was advised to contact the dealer. The dealer was made aware of the failure but provided no assistance. The manufacturer was made aware of the failure but provided no assistance. The contact referenced an unknown recall with a similar failure description; however, the VIN was not under recall. The failure mileage was approximately 156,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11686083September 9, 2025
POWER TRAIN
I am filing a complaint against Ford Motor Company for their refusal to honor Recall 15B22 (Customer Satisfaction Program) related to the transmission issues on my 2014 Ford Fusion Hatchback. We purchased this vehicle as the second owners, and it currently has only 140,000 miles. Despite the recall still being in effect, Ford has denied coverage and is demanding nearly $2,000 to repair the transmission, stating that it needs a new computer. This has caused significant hardship for my family. The vehicle is my son’s first car, purchased with the last of our savings, and it has been stuttering horribly, making it unsafe and unreliable to drive. What should have been an exciting and empowering first-car experience has turned into a stressful financial and emotional burden. Recalls exist to correct known defects that compromise safety and vehicle reliability. Ownership status should not be grounds for denying repairs. Ford’s refusal to perform the repair under Recall 15B22 violates the spirit and intent of consumer protection laws and leaves families like mine without recourse. I respectfully request that your office investigate this matter and require Ford to cover the transmission repair under the recall, as they are obligated to do. I am happy to provide additional documentation, including my vehicle information, service denial, and any related correspondence. Thank you for your time and attention. I look forward to your assistance in resolving this matter fairly and promptly
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11685562September 7, 2025
POWER TRAIN
I am writing to file a complaint regarding my 2014 Ford Focus, which is experiencing transmission failures related to the known defective transmission system. Ford acknowledged widespread issues with this transmission in Customer Satisfaction Program 14M02, which extended coverage for the Transmission Control Module (TCM). Unfortunately, my vehicle’s failure occurred 2 months after the program expired in June 2025, and I was informed by my dealer that Ford will no longer cover the repair. This situation is deeply concerning for several reasons: Known Defect: Ford has long been aware of systemic failures in the transmission. Numerous recalls, service programs, and even class-action settlements confirm that these problems are widespread and not isolated. Safety Hazard: Transmission hesitation, shuddering, and sudden loss of power create dangerous driving conditions, especially when merging or crossing intersections. Unfair Limitation of Remedy: The expiration of 14M02 leaves owners like me with expensive repairs for a defect Ford already admitted responsibility for. Ford’s responsibility to address this issue should not end simply because the program expired, particularly when the defect poses ongoing safety risks. I am requesting that Ford: Provide goodwill coverage to replace/repair the failed transmission control module (or related components) at no cost to me. Extend support for affected owners beyond the June 2025 expiration, as the defect persists in vehicles on the road today. I have filed or will be filing this complaint with the National Highway Traffic Safety Administration (NHTSA), the Better Business Bureau Auto Line, and my State Attorney General’s office so that my concerns are documented at the federal and state level. I urge Ford to take responsibility and ensure customer safety by addressing this defective transmission beyond arbitrary deadlines. [XXX] 2014 Ford Focus INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11684353September 1, 2025
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
Be reaching out and taking my car to Ford for recalls within the time limit told me they did not see no code I replace it it breaks down put me and my daughter at risk on the highway unsafe and now I spent all my money and can’t afford another car because of Ford not Doing their job with the policy and the warranties the recalls I’ve been going through so much trying to fix this car and now I have to take a complete loss because it’s finally broken down and no one wants to take the car
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11683900August 29, 2025
ENGINE, POWER TRAIN
The contact owns a 2014 Ford Focus. The contact stated that while depressing the accelerator pedal, the vehicle failed to respond as needed. The contact stated that while driving at various speeds, the engine overheated, and the vehicle hesitated and stalled. The check engine warning light illuminated. The dealer was contacted. The vehicle was taken to the dealer to be diagnosed, and the contact was informed that the clutch needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and offered no assistance. The approximate failure mileage was 136,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11683916August 29, 2025
ENGINE, VEHICLE SPEED CONTROL, UNKNOWN OR OTHER
I keep getting denied for warranty TCM had the code I did a report after it was I would be covered had proof of the codes and deny me for another service that’s under warranty pretty much just take my money send me out the way and then I get stuck on the highway from the problem in having to fix it myself
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11683393August 27, 2025
ENGINE, ELECTRICAL SYSTEM, POWER TRAIN
My car has been to the shop twice for the TCM issues, and both times, in 2016 and 2021, the shop performed adaptive learning and cleared the codes, instead of replacing the faulty part. Now, the TCM has completely broken and needs to be replaced. The car wouldn't start at the gas station suddenly. After rocking the car back and forth it did start, but wouldn't go when shifted into drive. It is apparently 2 months out of the extended warranty coverage and now, I have to pay $1,300+ for a repair?! This seems unfair. They knew they had a faulty part, they performed band-aid fixes, and now I am holding the bag.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11682013August 20, 2025
POWER TRAIN
The vehicle started two jerk while driving and dropped in speed. My dashboard displayed a “transmission fault” message. After stopping the vehicle would have trouble getting back up to speed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11681324August 18, 2025
POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)
The contact owns a 2014 Ford Focus. The contact stated that while depressing the accelerator pedal, the vehicle failed to properly accelerate. The vehicle decelerated and stalled. The vehicle failed to restart and was later towed to the local Pep Boys Service Center. The service mechanic diagnosed the vehicle and determined that the TCM was faulty and needed to be replaced. The vehicle was not repaired and was later towed to the local dealer. The local dealer also stated that the TCM was faulty and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was offered. The contact was informed that the vehicle was not eligible for the Extended Warranty for the failure. The failure mileage was 81,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11681349August 18, 2025
ENGINE, ELECTRICAL SYSTEM, POWER TRAIN
Car running rough/jerky. Trouble accelerating, especially up hills, and following stops. On [XXX], car stalled on [XXX]. Dash light came on saying "transmission overheating pull over immediately". This happened multiple times on the same day. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11681072August 16, 2025
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
Door lock and windows dint work properly. Transmission not working appropriately or at . Randomly says transmission overheating or won't go in reverse
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11680860August 15, 2025
POWER TRAIN
Subject: Urgent Safety Concern – Transmission Failure on 2014 Ford Focus (VIN: [XXX] ) To Whom It May Concern, I am writing to report a critical and ongoing safety issue with my 2014 Ford Focus. The vehicle stalls without warning, pops out of gear, and frequently overheats regardless of outside temperature. These failures occur while idling at traffic lights, merging into traffic, and during regular driving conditions. This issue has placed me in dangerous situations daily—I've narrowly avoided collisions and have been forced to block traffic because the car will not engage gear for 5 to 20 minutes at a time. It is not safe for me to exit the vehicle during these episodes, and I am deeply concerned for my safety and the safety of others. I understand there may not be an active recall for this VIN, but the symptoms align with known issues related to the PowerShift transmission. I am requesting an immediate diagnostic review and assistance under any applicable warranty, customer satisfaction program, or technical service bulletin. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11680507August 13, 2025
POWER TRAIN
The contact owns a 2014 Ford Focus. The contact stated while driving 30 MPH, the vehicle jerked, and the vehicle failed to accelerate as intended while depressing the accelerator pedal and the vehicle stalled. The message "Transmission Overheating - Stop Vehicle" was displayed. The vehicle was able to coast to the side of the road. The contact waited for 20 minutes to restart the vehicle. After several attempts, the vehicle restarted; however, the failure recurred a short distance afterwards. The contact coasted to the side of the road and restarted the vehicle. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The vehicle was not repaired due to the cost. The failure had progressively worsened. Most recently, the transmission overheated, and the contact had to pull over and wait for the transmission to cool down. Upon further investigation, the contact related the failure to NHTSA Campaign Number: 13V523000 (Power Train). The manufacturer was made aware of the failure and referred the contact to the NHSTA Hotline for assistance. The failure mileage was approximately 168,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11680009August 12, 2025
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
My 2014 Ford Focus is having problems with the engine. For starters is several occasions the car will start and not turn off when turning the key to the off position, the car will still stay on. I took it to the automotive parts store and the guy there had me turn the key off and disconnect the battery and that seem to turn off the car. After they had my car scanned with a computer and found lots of issues with. Car stalls and had check engine lights and also a transmission warning light on making it difficult for the car to drive. Recently water dripping inside the vehicle passenger side when the AC is turned on. The car also doesn’t unlock the doors from the inside have to open it for the passenger side.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11678297August 4, 2025
POWER TRAIN
The contact owns a 2014 Ford Focus. The contact stated that while driving at 35 MPH, the vehicle shuddered, and the check engine warning light was illuminated. The contact pulled to the side of the road and turned off the vehicle. The contact stated that upon restarting the vehicle after a few minutes, the vehicle responded as intended. Additionally, the contact stated that while driving 30 MPH on another occasion, the vehicle failed to accelerate as intended while depressing the accelerator pedal. The check engine warning light was illuminated. The vehicle was taken to the dealer, where it was diagnosed that the clutch Actuator B had failed, which caused the TCM to fail. The contact was informed that the clutch Actuator B and the TCM needed to be replaced. The vehicle was repaired. The manufacturer was made aware of the failure and filed a case. The manufacturer referred the contact to the NHTSA Hotline to report the safety failure. The failure mileage was approximately 97,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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