Ford Focus Complaints (2002)

971 consumer complaints on file.

#10046928November 14, 2003
UNKNOWN OR OTHER
2002 FORD FOCUS SE WAGON NOTICED RAIN WATER LEAKING INTO PASSENGER COMPARTMENT VIA HEATING/COOLING COWLING ON PASSENGER SIDE WETTING FLOOR MAT SIGNIFICANTLY TILL THE POINT IT WAS COMPLETELY SOGGY. CHECKED GRILL BETWEEN HOOD AND WINDSHIELD AND NOTED NO LEAVES BLOCKING DRAINS. NOTED RUBBER DAM NOT CONTINUOUS, AND WATER APPEARED TO BE LEAKING INTO ENGINE COMPARTMENT VIA ONE OF THESE GAPS AND THEN INTO THE HEATING/COOLING COWLING ALONG TOP SURFACE OF REAR OF ENGINE COMPARTMENT. THE FIT BETWEEN THE COWLING AND THE 'FIREWALL' AT THE BACK OF THE ENGINE COMPARTMENT IS NOT GOOD, AND THERE ARE GAPS ALONG THE ENTIRE TOP SURFACE ALLOWING WATER TO DRAIN IN. *LA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10046832November 13, 2003
VISIBILITY:WINDSHIELD WIPER/WASHER, SUSPENSION:FRONT, ELECTRICAL SYSTEM, LATCHES/LOCKS/LINKAGES:TRUNK LID:LOCK
WHILE DRIVING I LOST ALL POWER TO THE CAR. IT COMPLETELY SHUT DOWN AND I COULD NOT START IT. IT HAS BEEN TOWED TO DEALERSHIP TO BE FIXED TWICE. I DO NOT FEEL SAFE DRIVING THIS CAR WITH MY KIDS IN IT. I DON'T THINK THE PROBLEM IS FIXED AND I'M WAITING FOR THIS TO HAPPEN AGAIN. NOW I NEED TO TAKE IT BACK TO THE DEALERSHIP AGAIN BECAUSE THERE IS A BAD VIBRATION IN THE FRONT END. I HAD IT THERE PREVIOUSLY FOR THIS ALSO, AND THEY SAID IT NEEDED THE TIRES ROTATED AND BALANCED. EVEN THOUGH IT IS STILL UNDER WARRANTY, THEY CHARGED ME $36.00....THE VIBRATION IS WORSE NOW SO OBVIOUSLY THAT WASN'T THE PROBLEM. OH I FORGOT TO MENTION THAT THE TRUNK WON'T LATCH PROPERLY AND THE WINDSHIELD WIPERS WON'T GO THE WHOLE WAY DOWN WHEN YOU TURN THEM OFF. THIS CAR IS NOT SAFE TO DRIVE. THE DEALERSHIP ACTS LIKE THEY HAVEN'T HAD ANY COMPLAINTS WITH THIS CAR! *LA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10046885November 13, 2003
SUSPENSION:FRONT
FRONT END MADE A VERY LOUD CLANGING NOISE LASTED ABOUT 10 MINUTES, PULLED OFF HIGHWAY LOOKED UNDER VEHICLE COULD NOT SEE ANYTHING WRONG, ON SEVERAL OCCASIONS WHILE DRIVING BETWEEN 55-65 MPH CAR WOULD JERK VERY BAD, DEALER COULD NOT SOLVE OR FIND A PROBLEM, VEHICLE AT REPAIR SHOP NOW. *LA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10046011November 11, 2003
ENGINE AND ENGINE COOLING:ENGINE
I BOUGHT MY FORD FOCUS ZX5 ON OCTOBER OF 2002. A MONTH AFTER I HAD IT I TOOK IT THROUGH THE CAR WASH AND IT STALLED. EVER SINCE THEN I HAD HAVE PROBLEMS STARTING IT. I BROUGHT IT IN AND WAS TOLD THAT THERE WAS NOTHING WRONG WITH THE CAR. ON JULY 21, 2003 CAR STALLED GOING THROUGH AN INTERSECTION WITH ON-COMING TRAFFIC, I GOT THE CAR TO START AND I BROUGHT IT IN TO THE DEALERSHIP AND AGAIN THEY CAN'T FIND ANYTHING WRONG WITH THE CAR. THEY REFERRED ME TO THE DISPUTE SETTLEMENT BOARD. I FILLED OUT ALL THE INFORMATION AND SUBMITTED IT. ON SEPTEMBER 11, 2003 THE BOARD DECIDED THAT THEY DID NOT FIND A PROBLEM SO I HAD A FORD ENGINEER COME OUT. HE FINALLY CAME OUT IN OCTOBER AND SAID THERE WAS NOTHING WRONG WITH THE CAR. I DO NOT FEEL SAFE IN THIS VEHICLE. I TRIED TO GET RID OF THIS VEHICLE BUT I OWE $10,000.00 MORE THAN IT IS WORTH. PLEASE HELP. I DON'T KNOW WHAT ELSE TO DO.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10045723November 7, 2003
POWER TRAIN:MANUAL TRANSMISSION, ELECTRICAL SYSTEM:IGNITION, ENGINE AND ENGINE COOLING:ENGINE, ELECTRICAL SYSTEM:12V/24V/48V BATTERY
ENGINE STALLED AFTER I HAD DRIVEN TWO MILES WITH NO WARNING. I HAD JUST DOWN-SHIFTED INTO 2ND GEAR AS I WAS SLOWING TO MAKE A TURN AND THE CAR STALLED ACROSS TWO TRAFFIC LANES AND WOULD NOT RESTART. THE OIL LIGHT, BATTERY LIGHT, AND ONE OTHER LIGHT CAME ON (ALTERNATOR I THINK). THE CAR WAS MANUALLY PUSHED OUT OF TRAFFIC LANES IN NEUTRAL GEAR BY TWO MOTORISTS WHO STOPPED TO HELP. THEY WERE ALSO UNABLE TO RESTART THE VEHICLE. AFTER APPROXIMATELY 10 MINUTES THE ENGINE STARTED. I HAD THE CAR TOWED AND AFTER 5 DAYS THE DEALERSHIP STILL CANNOT FIND ANYTHING WRONG. APPARENTLY THE ONBOARD COMPUTER DID NOT CAPTURE THE PROBLEM. I AM EXTREMELY CONCERNED BECAUSE THE CAR STALLED WITHOUT WARNING AT APPROXIMATELY 25 MILES AN HOUR. HAD I BEEN ON THE INTERSTATE AS SCHEDULED (I WAS RUNNING LATE AND HAD TO DROP MY DAUGHTER OFF BEFORE GOING HOME TO PICK UP MY LAPTOP) I WOULD ALMOST CERTAINLY HAVE BEEN INVOLVED IN AN ACCIDENT BECAUSE I HAD NO TIME TO MANEUVER OUT OF TRAFFIC AFTER THE ENGINE STALLED. IT WAS 75 DEGREE DAY (MONDAY 11/3/03) SO OUTSIDE TEMPERATURE COULD NOT HAVE BEEN A FACTOR. *LA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10045564November 6, 2003
AIR BAGS, SEAT BELTS:FRONT
WHILE SLOWING DOWN DUE TO INTENSE TRAFFIC ON A HIGHWAY WE WERE VIOLENTLY HIT BY A CAR DRIVING BEHIND US. THE IMPACT WAS SO GREAT THAT THE CAR WAS DEMOLISHED - THE BOTTOM REAR OF THE CAR AND TIRES WERE TOTALLY CRUSHED, THE ROOF WAS BENT IN THE MIDDLE, ALL WINDOWS BURST, AND DOORS WERE JAMBED SHUT. WE WERE PUSHED INTO THE CAR AHEAD OF US. THE AIRBAGS DID NOT INFLATE. PASSENGER SUSTAINED FACIAL INJURIES AND DRIVER SUSTAINED INJURIES TO CHEST. WE DO NOT BELIEVE THE SEAT BELTS CONSTRAINED US IN THIS CRASH. *AK
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#10046483November 6, 2003
VEHICLE SPEED CONTROL:CRUISE CONTROL
WHILE DRIVING 65 MPH WITH CRUISE CONTROL ON THE VEHICLE STALLED. THE VEHICLE WOULD NOT RESTART. CONSUMER MANAGED TO PULL OVER, AND LEFT VEHICLE OVER NIGHT. THE VEHICLE STARTED UP THE NEXT DAY WITH NO PROBLEM. DEALERSHIP WAS NOTIFIED BUT THE PROBLEM WAS NOT RESOLVED.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10046387November 5, 2003
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
WHILE DRIVING APPLIED THE BRAKES AND PEDAL WENT TO THE FLOOR AND THERE WERE NO BRAKES. AS RESULT, CONSUMER'S VEHICLE COLLIDED WITH A GUARD RAIL. DEALER COULD NOT DUPLICATE OR CORRECT THE PROBLEM. *AK
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10041704October 13, 2003
ENGINE AND ENGINE COOLING:ENGINE
MY CAR JUST DIES WHEN I AM DRIVING. THE LIGHTS IN MY DASH ALL LIGHT UP, MY POWER STEERING GOES OUT, AND MY CAR JUST TURNS OFF WHILE I AM DRIVING. THIS HAS HAPPENED AT LEAST 7 TIMES. I HAVE ALREADY TAKEN IT IN 4 TIMES TO GET IT FIXED. *LA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10042785October 12, 2003
VEHICLE SPEED CONTROL:CRUISE CONTROL
CRUISE CONTROL FAILED TO RESPOND TO APPLICATION OF BRAKES.*MR THE SECOND INCIDENT CAUSED THE CONSUMER TO STRIKE ANOTHER VEHICLE BECAUSE THE CRUISE CONTROL FAILED TO DISENGAGE.*TS *JB
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10038187October 12, 2003
SERVICE BRAKES, HYDRAULIC, EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
THE VEHICLE WAS TAKEN TO THE DEALER BECAUSE NOISE WAS HEARD COMING FROM THE FRONT BRAKES. THE DEALER REPLACED THE FRONT BRAKES. *AK THE BRAKE PROBLEM CONTINUED. THE RADIO HAD NO BASS AND AFTER THE VEHICLE WAS SHUT OFF THE RADIO WOULD TURN BACK ON. *SCC *NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10041316October 6, 2003
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:PADS
I AM THE ORIGINAL OWNER OF A 2002 FOCUS SE. APRIL 2003, I PASSED NY STATE INSPECTION W/O ANY PROBLEMS. AUGUST 2003 I BRING MY CAR IN FOR AN OIL CHANGE AND I AM TOLD THAT BOTH FRONT AND REAR BRAKE PADS NEED TO BE REPLACED ASAP B/C THEY ARE ALL THE WAY DOWN TO THE ROTOR. THERE WERE NO WARNING SOUNDS COMING FROM THE BRAKES. THE DEALER ALSO TELLS ME IT WILL COST ME $600.00 TO REPAIR! I CALLED FORD IN DETROIT AND THEY TOLD ME THAT IT WAS A HIGH PRICE, BUT THEY DON'T CONTROL DEALER'S PRICES. THEY ALSO TELL ME THAT THERE IS NO REPORTED PROBLEMS W/THE BRAKES, SO IT MUST BE ME. I DO NOT BRAKE HARD. THE MILEAGE ON THE CAR HAS BEEN THROUGH SOFT DRIVING. I TOOK IT TO A LOCAL CAR REPAIR WHO TOLD ME NOT ONLY DO I NEED FRONT/BACK BRAKES, BUT THAT CARS AREN'T DESIGNED TO WEAR BRAKES DOWN AT THE SAME RATE. AT THIS SHOP IT COST ME $325. I JOINED THE CLASS ACTION SUIT W/ FORDFOCUSBRAKEPROBLEMS.COM . *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10041001September 30, 2003
SUSPENSION, TIRES
ABNORMAL TIRE WEAR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10039628September 27, 2003
WHEELS:RIM, TIRES:SIDEWALL
THE TIRES AND WHEELS ON MY 2002 FORD FOCUS ARE VERY POOR IN QUALITY. THE RIMS BEND AND TIRES DEFLATE UPON HITING A CHUG HOLE IN THE ROAD WAY CAUSING LOSS OF CAR CONTROL. WHILE ALWAYS AVOIDING HOLES WHEN POSSIBLE, THIS IS A FACT ON MAY ROADS AND HIWAYS. I HAVE NEVER HAD THIS HAPPEN ON ANY OTHER CAR. THE CAR IS EQUIPED WITH 205-50-16 FIRESTONE TIRES AND ALUM. WHEELS. THE CAR HANDLES POORLY AND HAS BEEN ALIGNED TWO TIMES IN PAST YEAR. I FEEL CARS EQUIPED LIKE THIS FROM THE FACTORY ARE AN ACIDENT WAITING TO HAPPEN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10040768September 26, 2003
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
THE FRONT BRAKE ROTORS WERE WARPED. DEALERSHIP NOTIFIED OF THE PROBLEM, BUT THE PROBLEM HAS NOT BEEN RESOLVED.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10039229September 21, 2003
SUSPENSION, TIRES
TIRES WEAR OUT EVERY 10,000 MILES HAVE REPLACED TIRES 5 TIMES NOW WAS TOLD IT WAS BECAUSE WE DIDN'T ROTATE. 3 LINE UPS DONE AND ROTATED EVERY 5000 MILES WE ARE NOW ON SET NUMBER 6 OF TIRES AND THE DEALER CAN NOT EXPLAIN WHY WE CANT GET EVEN 1/2 THE LIFE OF THE TIRE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10039057September 17, 2003
ENGINE AND ENGINE COOLING:ENGINE
SINCE 7/7/03 MY 2002 ZX5 FORD FOCUS HAS STALLED AND NOT RESTARTED RIGHT AWAY AT LEAST 15 TIMES. I'VE HAD IT TOWED TO THE DEALERSHIP 5 TIMES. THEY HAVE HAD IT THERE FOR 50 DAYS SINCE 7/7/03. EACH TIME EXCEPT THIS LAST ONE THEY CLAIM THEY FIND WHAT IS WRONG WITH IT ON THE COMPUTER AND DO THE REPAIR. IT HAS ALL BEEN UNDER WARRANTY. I WORK AT NIGHT, I'VE STALLED IN FRONT OF ON COMING TRAFFIC, I HAVE STALLED GOING 35 MILES AN HOUR, I HAVE STALLED ON A BLIND CORNER. I'VE HAD TO WALK HOME MANY OF THESE TIMES AT 3 OR 4 IN THE MORNING AND LEAVE THE CAR IN AN UNSAFE POSITION. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10039076September 17, 2003
TIRES
RIGHT REAR BUBBLE INSIDE NEAR RIM, RT. FRONT BUBBLE, WENT FLAT AND INSIDE OF TIRE WALL SHREDDED APPEARANCE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10039833September 12, 2003
SUSPENSION:FRONT:CONTROL ARM
VEHICLE'S CONTROL ARM BROKE CAUSING STEERING TO FAIL. PLEASE PROVIDE ADDITIONAL INFORMATION. *PH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10031376September 12, 2003
ENGINE AND ENGINE COOLING:ENGINE
WHILE DRIVING, THE ENGINE FAILED. THE DEALER WAS NOTIFIED. *AK *SCC *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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