Ford Focus Complaints (2014)

2,661 consumer complaints on file.

#11387868January 13, 2021
VEHICLE SPEED CONTROL, UNKNOWN OR OTHER
TRANSMISSION DOESN'T WORK CORRECTLY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11387697January 12, 2021
POWER TRAIN, FUEL SYSTEM, GASOLINE
TL* THE CONTACT OWNS A 2014 FORD FOCUS. THE CONTACT STATED THAT THE DUAL CLUTCH TRANSMISSION HAD FAILED ON SEVERAL OCCASIONS. WHILE STOPPED ON AN INCLINE, THE VEHICLE WOULD ROLL BACKWARDS UPON RELEASE OF THE BRAKE PEDAL. THE CONTACT ALSO STATED THAT THE VEHICLE SHUDDERED AND DOWNSHIFT WHILE ACCELERATING FROM FIRST TO SECOND GEAR, WITHOUT WARNING. ADDITIONALLY, WHILE THE CRUISE CONTROL WAS ENGAGED, THE TRANSMISSION DOWNSHIFTED FROM THIRD TO FIRST GEAR WHILE GOING DOWNHILL, WITHOUT WARNING. THE CONTACT HAD TAKEN THE VEHICLE TO SCHICKER FORD OF ST. LOUIS (3300 S KINGS HIGHWAY BLVD, ST. LOUIS, MO 63139) AND THE MECHANIC TWICE PERFORMED AN ELECTRONIC UPDATE AND HAD THE TRANSMISSION CLUTCH REPLACED HOWEVER, THE FAILURE RECURRED SOON AFTER THE REPAIR. UPON INVESTIGATION, THE CONTACT LINKED THE FAILURE TO NHTSA CAMPAIGN NUMBER: 19V515000 (FUEL SYSTEM, GASOLINE) HOWEVER, THE VIN WAS NOT INCLUDED. THE CAR DIDN'T MALFUNCTION SHORTLY AFTER BEING REPAIRED. THE REPLACEMENT CLUTCH USUALLY LASTS 6 MONTHS BEFORE THE USUAL SHUDDER, ROLLING AT STOPS, CRUISE CONTROL RPM ISSUES. THE FAILURE MILEAGE WAS UNKNOWN.*DT*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11386224January 3, 2021
UNKNOWN OR OTHER
I HAVE A RECALL ON MY CAR FOR HAVING DOOR HANDLE LATCH PROBLEMS. IT HAS LOWERED THE ESTIMATED AMOUNT MY CAR IS WORTH. WOULD LOVE IF SOMEONE COULD SOLVE THIS UNCALLED FOR ISSUE FOR ME BEFORE MY DOOR LATCHES END UP BREAKING AND CAUSING ME TO GET HURT OR SOMEONE ELSE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11385296December 28, 2020
LATCHES/LOCKS/LINKAGES
TL* THE CONTACT OWNS A 2014 FORD FOCUS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V331000 (LATCHES/LOCKS/LINKAGES) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. TRI STATE FORD (1503 PENNSYLVANIA AVE, EAST LIVERPOOL, OH 43920) AND THE MANUFACTURER WERE CONTACTED AND IT WAS CONFIRMED THAT PARTS WERE NOT YET AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11384555December 22, 2020
POWER TRAIN, ENGINE
TL* THE CONTACT OWNS A 2014 FORD FOCUS. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE JERKED, SHUDDERED, AND FAILED TO ACCELERATE WHILE DEPRESSING THE ACCELERATOR PEDAL. THE VEHICLE STALLED AND WAS TOWED TO THE LOCAL DEALER SAMES BASTROP FORD LOCATED AT 1115 TX-71, BASTROP, TX 78602, WHO DIAGNOSED THAT THE ENGINE AND TRANSMISSION WERE FAULTY AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT YET REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 120,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11384290December 20, 2020
ENGINE
FRONT TIMING COVER OIL LEAK. FAULTY SILICONE WON'T SEAL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11383960December 17, 2020
POWER TRAIN, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
A FRIEND AND I WERE IN JACKSON, TENNESSEE ON 9/28/2018. WE WERE STOPPED(STATIONARY)AT THE LIGHT ON OIL WELL DRIVE AND 45 BYPASS. WHILE WE WERE AT THE LIGHT, THE CAR STARTED GOING IN REVERSE AND MY FRIEND ASKED ME "DORIS, WHY ARE WE GOING BACKWARDS?" A FEW SECONDS LATER, THE CAR'S NOTIFICATION SYSTEM GAVE A MESSAGE FOR TRANSMISSION PROBLEMS AND PLEASE MOVE THE CAR TO SAFETY. AFTER I STEPPED ON THE BRAKES TO STOP THE CAR, IT SHOT FORWARD AND WE MANAGED TO GET TO THE NEAREST PARKING LOT. ROADSIDE ASSISTANCE CALLED A TOWING COMPANY, AND THEY PULLED IT TO GOLDEN CIRCLE AUTO GROUP, WHERE I HAD PURCHASED THE CAR FROM IN 2013. THE PROBLEM WAS SUPPOSED TO BE FIXED BY THEM, AND ANOTHER FORD DEALERSHIP, STEVE MARSH FORD WAS THE LAST ONE TO DO REPAIR WORK ON THE CAR. I PAID THEM $700.00, AND THEY SAID THAT I NEED ANOTHER $2000. THE CAR DOES NOT RUN, AND IS SITTING IN MY YARD. I HAVE HAD PROBLEMS WITH THIS LEMON EVER SINCE I BOUGHT IT IN 2013.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11383712December 16, 2020
SERVICE BRAKES, ELECTRICAL SYSTEM, POWER TRAIN
WHILE MY DAUGHTER WAS DRIVING WITH 2 YOUNG CHILDREN IN CAR ON A CITY ST/HIGHWAY, CAR SUDDENLY STOPPED, & HAD TO BE TOWED TO A REPAIR SHOP.. MECHANIC REPORTED THAT ELECTRICAL WIRES WERE LAYING AGAINST ENGINE, WHICH OVERHEATED & MELTED WIRES, CAUSING VEHICLE TO STOP... HE ADDED THAT IT COULD HAVE CAUSED A FIRE & OUGHT TO BE A RECALL ITEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11383242December 13, 2020
ELECTRICAL SYSTEM
VEHICLE WAS HAVING MANY ELECTRICAL ISSUES INCLUDING SECURITY SYSTEM RANDOMLY GOING OFF, HEADLIGHTS FLICKERING, INABILITY TO START ENGINE, INABILITY TO STOP ENGINE EVEN WHEN ELECTRICAL WAS POWERED DOWN AND BATTERY DRAINAGE. THE PROBLEM WAS THE BODY CONTROL MODULE (BCM) HAVING BEEN DAMAGED FROM WASHER FLUID INGRESS FROM THE PUMP, ALONG THE WIRE HARNESS, THEN INTO THE BCM. CORROSION AND DAMAGE WAS BEYOND REPAIR. NEEDED TO REPLACE AND REPROGRAM. WILL BE WITHOUT A VEHICLE FOR 2 MONTHS BECAUSE OF PART BACKORDER. REPAIR COSTS WILL END UP BEING CLOSE TO $2,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11383063December 11, 2020
POWER TRAIN
TL* THE CONTACT OWNS A 2014 FORD FOCUS. THE CONTACT STATED THAT AFTER SHIFTING INTO DRIVE, THE VEHICLE FAILED TO DRIVE FORWARD WHILE DEPRESSING THE ACCELERATOR PEDAL. THE VEHICLE WAS TAKEN TO STEVE MARSH FORD LOCATED AT 12415 S 1ST ST, MILAN, TN 38358, WHO DIAGNOSED THAT THE TRANSMISSION WAS FAULTY AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE BUT, NO ASSISTANCE WAS OFFERED. THE FAILURE MILEAGE WAS 50,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11382956December 10, 2020
ENGINE
THE CAR HAS ISSUES ON TAKE OFF,LIKE A SLIPPING TRANSMISSION...I SEE THAT THERE WAS A RECALL FOR THIS PROBLEM...I WOULD LIKE MY CAR REPAIRED...
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11377423December 2, 2020
POWER TRAIN
MY CAR BEGAN TO STALL AS I STARTED DRIVING AND THE GEARS HAD TROUBLE SHIFTING TO THE NEXT GEAR AND THE CAR COULDN'T GO FASTER THAN 30 MILES PER HOUR WITHOUT WANTING TO TURN OFF. I TOOK IT TO BOGGUS FORD IN HARLINGEN, TEXAS AND THEY TOOK A WEEK TO INFORM ME THAT THEY HAD FIXED THE PROBLEM AND THAT IT WAS THE CLUTCH. THERE WAS A RECALL ON THIS PROBLEM BACK IN JANUARY 2020 AND I TOOK MY CAR INTO THE SAME DEALERSHIP TO GET THE RECALL FIXED BUT LEADING UP TO NOW, IT WASN'T FIXED. I PICKED UP MY CAR FROM THE DEALERSHIP NOVEMBER 22,2020 AND AS I DROVE OFF MY CAR STALLED BY THE HIGHWAY SO I CALLED THE DEALERSHIP BACK TO TELL THEM AND THEY SAID THERE'S NOTHING THEY CAN DO AND THE PROBLEM MUST BE INTERNAL. MY CAR GOT PICKED UP BY RAYMOND'S TRANSMISSION SHOP BECAUSE IT DIDN'T TURN ON ANYMORE. THEY WORKED ON MY CAR AND I WAS TOLD THAT THE RECALL HAD NOT BEEN DONE AND THAT'S WHY MY CAR GAVE UP. I PAID RAYMOND'S TRANSMISSION $1,600 TO GET IT FIXED. BOGGUS FORD IN HARLINGEN TEXAS DID NOT FIX MY RECALL SO I WANT TO REPORT THEIR WRONGDOING AND SEEK COMPENSATION FOR THE FINANCIAL BURDEN THEY IMPOSED UPON ME. I DID NOT HAVE MY VEHICLE FOR ALMOST 3 WEEKS AND I HAD TO GET RIDES EVERY DAY. PLEASE LET ME KNOW IF ANYTHING CAN BE DONE TO HELP ME. THANK YOU, SINCERELY, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11377507December 2, 2020
ELECTRICAL SYSTEM, ENGINE
I JUST PURCHASED USED NOV 2020 IT DID NOT MAKE IT 30 DAYS AND HAS TO HAVE TRANSMISSION , RADIO DOESN'T WORK . IT SLIPS BUCKS NO ACCELERATION AND CUT OFF IN MIDDLE OF INTERSTATE 3 TIMES. NOW I AM STUCK WITH THIS NIGHTMARE I DON'T HAVE $4500.TO FIX!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11376936November 29, 2020
POWER TRAIN
WE ARE EXPERIENCING TRANSMISSION PROBLEMS. THE VEHICLE WILL SHUTTER ONCE IT HAS HAD A CHANCE TO WARM UP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11375863November 23, 2020
STEERING
STEERING LOCKED UP
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11375828November 22, 2020
ENGINE
GEAR SHIFT ISN'T SHIFTING AUTOMATICALLY PAST 20/30 MPH. CAR JOLTS FORWARD ON IT'S OWN OCCASIONALLY WITHOUT GAS PEDAL BEING PRESSED. WHEN FIRST PRESSING ON GAS CAR TREMBLES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11375607November 20, 2020
AIR BAGS, FUEL/PROPULSION SYSTEM, POWER TRAIN
TL* THE CONTACT OWNED A 2014 FORD FOCUS THAT SHE PURCHASED FROM PACIFICO FORD, INC.(6701 ESSINGTON AVE, PHILADELPHIA, PA 19153). SHE STATED THAT THE VEHICLE WOULD STALL WHILE DRIVING AT VARIOUS SPEEDS WITHOUT WARNING SOON AFTER PURCHASE. SHE TOOK THE VEHICLE BACK TO THE DEALER AND AFTER A WEEK, THE VEHICLE WAS RETURNED TO THE CONTACT. UPON RETURN OF THE VEHICLE, THE VEHICLE INDEPENDENTLY ACCELERATED WHILE ATTEMPTING TO PARK WITHOUT WARNING. DUE TO THE FAILURE, THE VEHICLE SLAMMED INTO A BARRIER AND FLIPPED OVER INTO SLOPE AND LANDED INTO A TREE. THE AIR BAGS DID NOT DEPLOY UPON IMPACT. THE CONTACT WAS ASSISTED BY A BYSTANDER AND WAS TAKEN OUT OF HER VEHICLE. THE AUTHORITIES ARRIVED AT THE SCENE AND THE CONTACT WAS TAKEN TO A HOSPITAL TO BE TREATED FOR HER INJURIES. SINCE THE ACCIDENT, THE CONTACT STATED THAT SHE WAS TREATED FOR A CONCUSSION, FOUR DIFFERENT BRAIN INJURIES, A BROKEN NECK, A BROKEN UPPER AND MIDDLE BACK, A BROKEN LEFT HIP DISC, AND A BROKEN LEFT KNEE. A POLICE REPORT WAS NOT FILED AT THE SCENE. THE VEHICLE WAS DESTROYED AT THE SCENE AND WAS TOWED TO AN INDEPENDENT MECHANIC WHERE IT REMAINED IN THERE POSSESSION. THE DEALER NOR THE MANUFACTURER HAD YET TO BE NOTIFIED OF THE FAILURE. UPON INVESTIGATION, THE CONTACT DISCOVERED THAT THERE WERE TWO RECALLS ON THE VEHICLE FOR NHTSA CAMPAIGN NUMBERS: 18V735000 (FUEL SYSTEM, GASOLINE) AND 20V331000 (LATCHES/LOCKS/LINKAGES). THE FAILURE MILEAGE WAS APPROXIMATELY 30,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11375216November 18, 2020
UNKNOWN OR OTHER
REAR PASSENGER DOOR WON'T LATCH. VEHICLE WAS STATIONARY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11375270November 18, 2020
STEERING
TL* THE CONTACT OWNS A 2014 FORD FOCUS. THE CONTACT STATED WHILE STARTING THE VEHICLE, THE STEERING ASSIST FAULT WARNING LIGHT WAS ILLUMINATED AND THE STEERING WHEEL BECAME DIFFICULT TO TURN. THE VEHICLE WAS TAKEN TO LOCAL DEALER - GANLEY FORD WEST, INC. (16100 LORAIN AVE, CLEVELAND, OH 44111, (216) 941-9800) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE STEERING WHEEL MODULE AND RACK AND PINION NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER HAD NOT BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 80,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11374800November 16, 2020
ELECTRICAL SYSTEM, STEERING, UNKNOWN OR OTHER
I DROVE TO WORK AND EVERYTHING THAT MORNING BUT WHEN IT WAS TIME FOR ME TO GO HOME , OUT OF NOWHERE WHEN I TURNED MY CAR ON IT SAID STEERING LOSS . I WASN'T ABLE TO TURN MY WHEEL OR ANYTHING , SO I HAD TO GET IT TOWED. THANK GOD I WAS NOT ON THE ROAD AND IT LOCKED UP ON ME BECAUSE THERE'S NO TELLING WHAT WOULD'VE HAPPENED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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