Ford Focus Complaints (2015)

1,034 consumer complaints on file.

#11311611February 26, 2020
ENGINE
TL* THE CONTACT OWNS A 2015 FORD FOCUS. THE CONTACT STATED THAT WHILE DRIVING AT LOW SPEEDS, THE VEHICLE STALLED AND RESTARTED INDEPENDENTLY. THE CHECK ENGINE WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO WINDWARD FORD OF HAWAII (725 KAILUA RD, KAILUA, HI 96734, 808) 266-7000) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE FUEL PUMP NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE CONTACT STATED THE FAILURE WAS SIMILAR TO NHTSA CAMPAIGN NUMBER: 18V735000 (FUEL SYSTEM, GASOLINE). THE MANUFACTURER WAS CONTACTED AND INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS 60,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11309586February 17, 2020
FUEL/PROPULSION SYSTEM
CAR WILL NOT START...I WAS DRIVING AND THE ENGINE IS ACTING LIKE IT NEEDS FUEL WHEN THERE IS GAS IN THE TANK. I HAD THE PCV AND COAL.XANASTER REPLACED EXCEPT THE GAS TANK FORD STORE SAYS GAS TANK IS NOT DEFORMED...
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11308356February 10, 2020
POWER TRAIN
HAD TAKEN MY 2015 FOCUS INTO SARASOTA FORD IN SARASOTA,FLORIDA TO BE SERVICED AND RECALL ABOUT THE CLUTCH RECALL. THEY HAD ISSUED ME A 2018 FORD FUSION COURTESY VEHICLE FOR 3 DAYS WHILE WORKING ON MY CAR FOR THE RECALL, AS WELL AS THE WIPERBLADE MOTORS BOGGING DOWN TO NOTHING ON THEIR OWN WHILE UNDER WARRANTY. I WAS GIVEN A REPORT UPON PICKUP SAYING THAT THE TECHNICIAN DROVE THE CAR TO SMELL FOR BURNING DISC AND LOOKED THROUGH INSPECTION PORT AND WROTE THAT THERE WAS NO BURNING SMELL, THAT CLUTCH IS FINE AND THAT THE WIPER ISSUE COULD NOT BE DUPLICATED. WIPER ISSUE I HAVE PERSONALLY VERIFIED UPON PICKING UP MY VEHICLE THAT WAS NEVER FIXED. RECALL ISSUE WAS NEVER REMEDIED PER RECALL ORDER INSPECTION AND OR FIX INCLUDING REPROGRAMMING. I HAVE GONE ON MULTIPLE WEBSITES TO PULL MY CAR SERVICE HISTORY AND THERE IS NO RECORD OF MY CAR EVER GOING IN FOR SERVICE THERE. THIS TELLS ME (SPECULATION) THEY NEVER REPORTED MY VEHICLE AS BEING SERVICED, AND ALSO ALL WEBSITES INCLUDING FORD PASS IS STATING MY VEHICLE AS BEING UNRESOLVED WITH THE ISSUE. I HAVE CHECKED TODAY AS WELL (2-10-20) AND NO CHANGES OR RECORD HAS BEEN RECORDED. CURRENTLY IN THE PROCESS OF FINDING MY VEHICLE REPORT FROM THEM FOR DOCUMENTATION. RECALL WAS ISSUED FOR CLUTCH DISK FRACTURE/POTENTIAL FIRE RISK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11307986February 9, 2020
POWER TRAIN
VEHICLE SHAKES AND TRANSMISSION SLIPS WHEN PULLING OUT FROM A STOP. IT DOES THIS EVERY TIME YOU PULL OUT FROM A STOPPED POSITION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11306957February 4, 2020
AIR BAGS
TL* THE CONTACT OWNS A 2015 FORD FOCUS. THE CONTACT STATED THAT HER SON WAS DRIVING AT APPROXIMATELY 65 MPH WHEN A JEEP UNEXPECTEDLY ENTERED HIS LANE AS A RESULT HE REAR ENDED THE JEEP CAUSING IT TO ROLLOVER. THE CONTACT STATED THAT THE AIR BAGS DEPLOYED. THE CONTACT STATED THAT HER SON SUSTAINED INJURES TO THE CHEST AND RIGHT LEG THAT REQUIRED MEDICAL ATTENTION AS WELL AS A CHILD PASSENGER IN THE JEEP WAS TRANSPORTED BY AMBULANCE TO THE HOSPITAL. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. THE DEALER OR THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 44,000. *LN *DT*JB
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#11307027February 4, 2020
POWER TRAIN
TL* THE CONTACT OWNS A 2015 FORD FOCUS. THE CONTACT STATED THAT THE GEAR SHIFT LEVER WAS PLACED IN REVERSE HOWEVER, THE VEHICLE FAILED TO RESPOND. THE CONTACT ALSO STATED THAT WHILE DRIVING AT AN UNDISCLOSED SPEED, THE ACCELERATOR PEDAL WAS DEPRESSED AND THE VEHICLE INDEPENDENTLY DECELERATED. THE CONTACT STATED THAT THE ELECTRONIC CONTROL MODULE AND TRANSMISSION CLUTCH WERE PREVIOUSLY REPAIRED. THE CONTACT STATED THAT A MESSAGE INDICATING TRANSMISSION OVERHEATED WAS ALSO VISIBLE ON THE INSTRUMENT PANEL. THE VEHICLE WAS TAKEN TO (CHAPMAN FORD HORSHAM 1100 EASTON ROAD, HORSHAM, PA 19044 PHONE NUMBER (215)-674-3600) WHERE THE TECHNICIAN REPLACED THE ELECTRONIC CONTROL MODULE SEVERAL TIMES ALONG WITH THE TRANSMISSION CLUTCH HOWEVER, THE REPAIR FAILED TO CORRECT THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 80,000. LN*JB*DT*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11306434February 1, 2020
POWER TRAIN
DRIVING ON AN INTERSTATE AND MY 2015 FORD FOCUS WOULDN'T SHIFT CORRECTLY. THEN A LIGHT CAME ON SAYING "TRANSMISSION FAILURE. SERVICE NOW." I WAS ABLE TO CRUISE TO SAFETY BUT IT WAS A VERY SCARY SITUATION WITH 3 CHILDREN IN THE CAR!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11302946January 30, 2020
POWER TRAIN, UNKNOWN OR OTHER
I WAS HEADING HOME PULL INTO DRIVEWAY AND CAR JUST CUT OFF AND NEVER START BACK UP I WAIT FOR A HOUR CAR STAYED BACK UP HEADED OUT TO AUTO ZONE AND THEY PUT ON A HAND COMPUTER AND IT WAS CODED WITH INTERNAL CONTROL MODULE CALLED FIRE GAVE THEM THE VIN NUMBER AND WAS TOLD NOT A RECALL AFTER A READ THE RECALLS FROM JULY 2019
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11302887January 29, 2020
ENGINE, FUEL/PROPULSION SYSTEM
CAR WOULD SHUTTER THAN STOP RUNNING WHILE IT WAS IN MOTION. THE OIL LIGHT AND BATTERY LIGHT WOULD COME ON. ONLY ONCE THE ENGINE LIGHT CAME ON. THEN THE CAR WOULDN'T START AGAIN FOR AWHILE, AT LEAST 20 MINUTES. THIS PROBLEM WOULD KEEP ON HAPPENING THE LONGER THE CAR HAD BEEN ON, FOR EXAMPLE, EVERY TIME WE HAD TO STOP, SUCH AS AT A STOP LIGHT ON A CITY STREET, THE CAR WOULD SHUTTER THEN SHUT OFF. ONCE, IT HAD SHUT OFF ON AN EXPRESSWAY AS I WAS ABOUT TO GO ON AN EXIT AND IT WOULDN'T TURN ON AGAIN FOR AN HOUR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11302646January 28, 2020
POWER TRAIN
WHEN I AM DRIVING MY CAR IS FINE, HOWEVER WHEN I COME TO A COMPLETE STOP THEN TRY TO ACCELERATE, MY CAR'S TRANSMISSION SEEMS TO STICK... THEN IT CAUSES MY CAR TO SHUDDER AND SHAKE. THIS ISSUE ALSO OCCURS DURING ACCELERATING AT LOWER SPEEDS (10-30MPH) AND CAN OCCUR DURING ACCELERATION WHEN A COMPLETE STOP HAS NOT BEEN MADE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11302213January 27, 2020
POWER TRAIN
TL* THE CONTACT OWNS A 2015 FORD FOCUS. THE CONTACT STATED WHILE DRIVING AT APPROXIMATELY 55 MPH THE VEHICLE SHUDDERED WITH NO WARNING LIGHTS ILLUMINATED. THE CONTACT STATED THAT THE FAILURE WAS DIAGNOSED AS A TRANSMISSION FAILURE AS THE CLUTCH HAD BEEN REPLACED TWICE. THE VEHICLE WAS DIAGNOSED AND REPAIRED AT BILL MACDONALD FORD (200 S CARNEY DR, ST CLAIR, MI 48079). THE CONTACT STATED THAT THE FAILURE HAS RECURRED FOR A THIRD TIME. A DIAGNOSTIC WAS SCHEDULED WHICH WAS STILL PENDING. THE CONTACT RECEIVED AN EXTENDED WARRANTY NOTICE FROM THE MANUFACTURER IN SEPTEMBER OF 2019 FOR INTERMITTENT TRANSMISSION SHUDDER. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE WAS 16,320.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11301784January 25, 2020
ELECTRICAL SYSTEM
WIND SHIELD WIPERS MALFUNCTION AFTER 15 TO 30 MINS THEY RAPIDLY SPEED TO AND YOU ARE NOT ABLE TO CONTROL MODULE. THEN WIPERS SLOW DOWN AND TURN OFF AND ARE UNABLE TO COME BACK ON. ALSO WHEN YOU TURN VEHICLE OFF WINDSHIELD WIPERS STAY ON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11301423January 23, 2020
UNKNOWN OR OTHER
TL* THE CONTACT OWNS A 2015 FORD FOCUS. THE CONTACT STATED THAT WHILE DRIVING AT 50 MPH, THE CONTACT LOST CONTROL OF THE VEHICLE AND SPUN OUT IN THE MIDDLE OF TRAFFIC. THE CONTACT HAD HIT THE BARRIER AND THEN MOVED THE VEHICLE TO THE SIDE OF THE HIGHWAY. THE CONTACT WAS UNAWARE IF THE AIR BAGS DEPLOYED AND UNAWARE IF ANY WARNING LIGHTS HAD ILLUMINATED DURING THE FAILURE. THE CONTACT WAS NOT INJURED AND A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS TOWED TO AVIS FORD INC 29200 TELEGRAPH RD, SOUTHFIELD, MI 48034 WHERE THE VEHICLE WAS NOT DIAGNOSED BUT THE CONTACT WAS INFORMED THAT UPGRADE TO THE ENGINE SOFTWARE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND OFFERED NO ASSISTANCE. UPON INVESTIGATION, THE CONTACT DISCOVERED THAT THERE WAS A RECALL ON HIS VEHICLE UNDER NHTSA RECALL NUMBER18V735 (FUEL SYSTEM, GASOLINE) THAT HE LINKED TO THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN. *LN REFERENCE NUMBER (XXX) ('PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).')*JB
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11300464January 20, 2020
FUEL/PROPULSION SYSTEM
AFTER HAVING A RECALL DONE IN DECEMBER OF 2018 FOR THE CANISTER PURGE VALVE, OR KNOW AS RECALL 18S32 ALL THAT WAS PERFORMED WAS A REPROGRAM AND NOTHING ELSE. A YEAR LATER MY VEHICLE IS EXPERIENCING THE SAME PROBLEMS AS BEFORE, THE VEHICLE ONLY HAS 65K MILES ON IT. I CONTACTED MULTIPLE FORD DEALERSHIPS AS WELL AS FORD'S CORPORATE OFFICES AND WAS TOLD THAT I WOULD HAVE TO COME OUT OF MY OWN POCKET FOR ANY REPAIRS THAT NEEDED TO BE DONE REGARDING THE PROBLEMS I'M EXPERIENCING, BECAUSE RECALL 18S32 WAS ALREADY PERFORMED ON MY VEHICLE. AFTER FUELING UP AND STARTING MY CAR THE CAR WILL ALMOST STALL OUT, AS WELL AS TRYING TO STALL WHEN SITTING AT A RED LIGHT OR STOP SIGN. I'M ALSO EXPERIENCING A LACK OF POWER WHEN ACCELERATING. MY OBD SCANNER COMES UP WITH A FAULT CODE "P1450 UNABLE TO BLEED UP FUEL TANK VACUUM". A LOT OF PEOPLE ARE EXPERIENCING THIS PROBLEM EVEN AFTER GETTING THE RECALL 18S32 PERFORMED ON THEIR VEHICLES. IT SEEMS LIKE A TEMPORARY SOLUTION WAS PUT IN PLACE AND UNFORTUNATELY MANY PEOPLE ARE SUFFERING FROM IT, I WOULD LIKE TO SEE FORD RELEASE A PERMANENT FIX TO A POTENTIALLY VERY DANGEROUS PROBLEM!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11299755January 16, 2020
POWER TRAIN, VEHICLE SPEED CONTROL
ON JUNE 15TH 2019 I WAS INVOLVED IN MY FIRST ACCIDENT. I WAS AT A STOP GOING STRAIGHT AND IN FRONT OF ME WAS A CAR TURNING TO GO SOUTH ON THE STREET IN FRONT OF ME. AS I WAS GETTING MY FIRST GEAR READY TO GO MY CAR SUDDENLY ACCELERATED FORWARD AND I T-BONED THE PERSON TURNING. I HAD MY CHILDREN WITH ME AND AFTER THIS ACCIDENT I FEEL VERY UNSAFE IN MY CAR, I LOST TRUST IN FORD KEEPING ME AND MY FAMILY SAFE. I KNOW THERE HAS BEEN RECALLS BUT WHEN I TAKE IT IN THEY SAY IT JUST A SOFTWARE UPDATE OR SOMETHING ABOUT A FUEL TANK. I HAVE SEEN A RECALL IN REGARDS TO MY TRANSMISSION AND I HAVE MENTIONED IT TO THE DEALERSHIP BUT THEY GIVE ME THE RUN AROUND AND SAY THAT THEY DON'T SHOW THAT IN THEIR SYSTEMS SO THEY CAN'T DO ANYTHING ABOUT THAT. NOW I'M HEARING ABOUT THE FORD EMPLOYEES SPEAKING OUT ON FAULTY CLUTCHES.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11299225January 14, 2020
STEERING
MY WIFE DROVE TO WORK, THE CAR FUNCTIONED FINE. WHEN SHE STARTED THE CAR AFTER WORK THE CAR COMPUTERS NOTIFIED HER THE STEERING ASSIST SYSTEM HAD FAILED. SHE NOTICED SHE COULD BARELY TURN THE WHEEL. SHE CALLED ME AND I ASKED HER TO ATTEMPT TO DRIVE HOME AND I WOULD LOOK INTO IT. I DISCOVERED THAT I COULD DO LITTLE BUT TAKE IT TO THE DEALERSHIP FOR REPAIRS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11298856January 12, 2020
ELECTRICAL SYSTEM, POWER TRAIN
I LITERALLY JUST BOUGHT THIS CAR AND THE STEREO IS POPPING VERY LOUDLY WHEN IT IS TURNED OFF , LOUD, LOW NOTHING SEEMS TO WORK BUT TURNING THE CAR OFF AND ON. THIS A EXTREME SAFETY HAZARD FROM BEING SCARED FROM THE POPPING NOTICES OUT OF NO WHERE TO MY HEARING ON THE ROAD WHICH IS A DANGER. I HAVE READ MANY MANY PROBLEMS WITH THIS HAPPENING BUT THERE IS NO RECALL. I AM ALSO HAVE POWER ISSUES TO WHERE MY CAR JERKS AND SHUDDERS AFTER A COMPLETE STOP LIKE IT DOESN'T WANT TO TAKE OFF WHICH IT SHOULD NOT DO. I HAVE READ MANY DEFECTS ON THIS PROBLEM TOO
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11296869January 3, 2020
ENGINE
TL* THE CONTACT OWNS A 2015 FORD FOCUS. WHILE DRIVING AT LOW SPEEDS, THE VEHICLE LOST POWER AND THE TACHOMETER INCREASED TO 800 RPMS AND THEN DECREASED. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT CALLED COCHRAN FORD (110 RTE 908 BUILDING 1, NATRONA HEIGHTS, PA 15065, (412) 245-4320) AND INFORMED THEM OF THE FAILURES. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT STATED THAT THE FAILURES WERE DUE TO THE VAPOR LOCK SYSTEM. THE FAILURE MILEAGE WAS 66,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11292517January 2, 2020
POWER TRAIN
WHEN I AM DRIVING MY CAR IS FINE, HOWEVER WHEN I COME TO A COMPLETE STOP THEN TRY TO ACCELERATE, MY CAR'S TRANSMISSION SEEMS TO STICK... THEN IT CAUSES MY CAR TO SHUDDER. IT HAPPENS EVERY TIME MY CAR HITS 1600RPMS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11296665January 2, 2020
ELECTRICAL SYSTEM
WHEN I TOOK THE KEY OUT THE CAR WAS STILL RUNNING WE PULLED THE IGNITION FUSE TO SHUT IT DOWN BUT ALL THE INSIDE LIGHTS WERE STILL ON THE DASHBOARD LIGHTS LIKE THE CAR HAD DIED WE DISCONNECTED THE BATTERY SO THE BATTERY WOULDN'T BE RUN DOWN I GOOGLED IT AND IT SAID THAT THERE CARS WERE RECALLED FOR A MICROSOFT PROBLEM I WONDERED IF MINE WAS INCLUDED IN THAT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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