Ford Focus Complaints (2011)

113 consumer complaints on file.

#11142577October 25, 2018
ENGINE
TL* THE CONTACT OWNS A 2011 FORD FOCUS. WHILE DRIVING 35 MPH, THE VEHICLE STALLED. WHEN THE CONTACT ATTEMPTED TO RESTART THE VEHICLE, ALL THE WARNING INDICATORS ILLUMINATED AND REMAINED LIT, BUT THE VEHICLE DID NOT START. THE VEHICLE WAS TAKEN TO NICK ABRAHAM ELYRIA FORD (1115 E BROAD ST, ELYRIA, OH 44035, 440-366-3673) TO BE DIAGNOSED, BUT THE FAILURE COULD NOT BE DUPLICATED. THE DEALER WAS ABLE TO REPAIR THE INSTRUMENT PANEL AND THE KEY FOB. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS APPROXIMATELY 139,668.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11139685October 11, 2018
LATCHES/LOCKS/LINKAGES, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2011 FORD FOCUS. THE CONTACT STATED THAT THE REAR DRIVER SIDE DOOR FAILED TO LOCK. YEARS LATER, THE REAR PASSENGER SIDE DOOR FAILED TO LOCK. THE CONTACT HAD TO TIE DOWN THE DOOR TO KEEP IT CLOSED. THE CONTACT CALLED LIBERTY FORD PARMA HEIGHTS (6600 PEARL RD, PARMA HEIGHTS, OH 44130, (440) 888-2600) AND WAS INFORMED THAT THERE WERE NO RECALLS FOR THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED, BUT DID NOT GET BACK IN TOUCH WITH THE CONTACT. THE APPROXIMATE FAILURE MILEAGE WAS 88,254. *TT UPDATED 12/03/18*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11133241October 4, 2018
STEERING
MY POWER STEERING TURNS ON AND OFF WITHOUT WARNING. I HAVE HAD TIE ROD ENDS, RACK, PINION, POWER STEERING PUMP, AND LINES REPLACED. THAT HAS NOT FIXED THE ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11113939July 26, 2018
STRUCTURE:BODY, POWER TRAIN
ONLY 3 OUT OF 4 DOORS OPEN, THE OUTSIDE DOOR LATCHES HAVE FAILED SINCE PURCHASE IN 2013. HAVE ALSO CONTINUALLY FAILED/RE-BROKE AFTER BEING FIXED. CAR ALSO DOES NOT UNLOCK AFTER BEING LOCKED AND INSIDE DOOR MECHANISMS DO NOT UNLOCK AFTER BEING ENGAGED.. HUGE SAFETY ISSUE. ALSO MULTIPLE TIMES THE A SOLENOID HAS TO BE REPLACED DUE TO THE CAR DOES NOT SHIFT CORRECTLY AND FAILS TO ACCELERATE SAFELY (TAKES A OVER A MIN TO GO FROM 35-60) AND EVEN THEN IT WILL NOT MAINTAIN 60 MILES PER HOUR GOING UP A HILL . THIS IS A AUTOMATIC VEHICLE , AND IT IS UNSAFE , ESPECIALLY WHEN EXITING OFF A ONRAMP TRYING TO EXCEL TO POSTED SPEED LIMIT TO MERGE INTO TRAFFIC OFF THE RAMP. I HAVE HAD MULTIPLE PROBLEMS/ISSUES WITH THIS VEHICLE SINCE ITS PURCHASE AND IT IS A VERY UNSAFE VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11105242July 2, 2018
UNKNOWN OR OTHER
THE EVAPORATOR COIL IN MY CAR IS LEAKING AND SPRAYING REFRIGERANT IN MY CAR. THIS HAPPENS WHEN THE CAR IS IN MOTION AND OR IN PARK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11104294June 27, 2018
SERVICE BRAKES, POWER TRAIN
SEVERAL TIMES, MY BREAKS HAVE NOT RESPONDED WHILE PRESSING DOWN ON THEM, MY FOOT WILL BE TO THE GROUND AND THERE IS NOTHING. IT CAUSED MY VEHICLE TO CRASH INTO THE VEHICLE IN FRONT OF ME THE FIRST TIME IT HAPPENED GOING 35 MILES AN HOUR.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11104296June 27, 2018
POWER TRAIN
WITH LESS THAT 70000 MILES ON THE CAR MY TRANSMISSION STARTED TO GO OUT ON ME. I HAVE SINCE HAD THE TRANSMISSION REPLACED AS IT IS UNDER WARRANTY, AND LESS THAN A WEEK AFTER GETTING IT FIXED IT WAS ALREADY STARTED TO GO ON ME AND HAS GOTTEN PROGRESSIVELY WORSE OVER THE SIX MONTHS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11101706June 13, 2018
STRUCTURE:BODY, STRUCTURE:BODY:DOOR
TL* THE CONTACT OWNS A 2011 FORD FOCUS. THE CONTACT STATED THAT THE DOORS WOULD NOT OPEN FROM INSIDE THE VEHICLE, EXCEPT FOR THE FRONT PASSENGER DOOR. ALSO, THE KEY FAILED TO OPEN THE VEHICLE'S DOORS WHEN LOCKED. THE VEHICLE WAS TAKEN TO FORD GROVES (1501 N KINGSHIGHWAY ST, CAPE GIRARDEAU, MO 63701) WHERE IT WAS DIAGNOSED THAT THE DOOR HANDLES AND RODS NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 180,067.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11083883April 8, 2018
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
DOOR AJAR LIGHT STAYS ON CONSTANTLY EVEN WHEN THE CAR IS NOT IN USE. THE SENSOR WILL GO OFF WHILE DRIVING AND UNLOCK ALL DOORS, EVEN IF THE CHILD SAFETY FEATURE IS ACTIVATED. BECAUSE OF THIS MESSAGE THE DOME(MAP) LIGHT ON THE INSIDE OF THE CAR WILL RANDOMLY TURN ON AND OFF. THIS ALSO CAUSES THE BATTERY TO DRAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11079974March 17, 2018
UNKNOWN OR OTHER
THE DOOR AJAR SENSOR WARNING LIGHT FOR MY DRIVER'S SIDE DOOR KEEPS COMING ON. THE DOOR IS CLOSED. THIS HAPPENS WHILE DRIVING AND WHEN PARKED. WITH THIS DEFECTIVE SENSOR IT ALSO SETS THE ALARM OFF EVERY 5-10 MINUTES WHILE LOCKED, ALONG WITH THE INTERIOR AND EXTERIOR LIGHTS COMING ON SPORADICALLY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11079490March 15, 2018
ELECTRICAL SYSTEM
I AM A WIDOW, I HAVE CHILDREN TO TAKE CARE OF. SO FOR SOMETHING LIKE THE IGNITION COIL TO ALL OF A SUDDEN GO BAD AND COST ME $850 IS REDICULOUS. I WAS AT WORK AND MY CAR WOULD NOT START. NO WARNING, NO NOTHING. ESPECIALLY WHEN I HAVE READ OTHERS ONLINE WITH THE SAME PROBLEM. I'M BEGINNING TO WONDER IF FORD IS JUST IGNORING THIS OR IS IT A WAY FOR FORD TO MAKE MORE MONEY OFF OF INNOCENT HARD WORKING PEOPLE. I AM NOW IN DEBT BECAUSE OF THIS AND DON'T KNOW HOW I'M GOING TO GET OUT. NEEDLESS TO SAY MY CHILDREN DID NOT HAVE MUCH OF A CHRISTMAS. I WAS WARNED ABOUT BUYING A FORD AND I AM STARTING TO REGRET IT. I ALSO HAVE HAD HUB ASSEMBLY PROBLS AND NOW ALL OF A SUDDEN I NEED A MOTOR MOUNT. I GUESS THIS IS WHAT I GET FOR NOT BEING ABLE TO AFFORD A BRAND NEW CAR. SO NOW MY DAUGHTER AND I HAVE TO DRIVE AROUND IN SOMETHING TERRIFYING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11062294January 11, 2018
WHEELS
THE REAR WHEEL BEARINGS HAD TO BE REPLACED AFTER MAKING A VERY LOUD NOISE WHEN THE CAR WAS IN MOTION, WORSENING WITH SPEED. THEY HAVE HAD TO BE REPLACED TWICE SINCE THEN AND THAT WAS JUST OVER 6 MONTHS AGO! THE MECHANIC INFORMED US THAT THERE DOES NOT APPEAR TO BE ANYTHING WRONG THAT WOULD CAUSE THEM TO KEEP WEARING OUT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11056260December 24, 2017
ELECTRICAL SYSTEM
FORD FOCUS 2011, IGNITION KEY TUMBLER FAILURE, CAN NOT START CAR. TUMBLER IN IGNITION NOT WORKING, TOLD I NEED TO REPLACE AND REPROGRAM CAR, CAN ONLY BE DONE BY DEALER. CHECKED ON LINE, THIS IS A COMMON PROBLEM, NO RECALL FOUND, WHY NOT. I WAS AT THE MALL XMAS SHOPPING, HAD TO HAVE CAR TOWED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11033978October 17, 2017
SUSPENSION
THE VEHICLE HANDLES HORRIBLY ON WET AND/OR ICY ROADS. WHEN STOPPED AT A TRAFFIC LIGHT OR SIGN AT EVEN A VERY SLIGHT INCLINE THE TIRES HAVE TROUBLE GETTING TRACTION. THIS IS THE WORST VEHICLE FOR WET/ICY ROADS I'VE EVER DRIVEN. IT IS ALSO THE FIRST, AND MOST LIKELY THE LAST, FORD I WILL OWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11024840September 21, 2017
UNKNOWN OR OTHER
MY HUSBAND HAD RETURNED FROM THE STORE AND PULLED UP INTO OUR SLIGHTLY ANGLED DRIVEWAY, HE WAS CHECKING HIS RECEIPT FOR AN ERROR AND THOUGHT HE HAD THE CAR IN PARK. HE GOT OUT TO CARRY SOME BAGS UP TO THE PORCH AND WHEN HE RETURNED HE NOTICED THE CAR WAS STILL RUNNING. HE REACHED IN TO TURN THE CAR OFF AND BECAUSE IT WAS STILL IN DRIVE THE CAR STARTED ROLLING DOWN THE DRIVEWAY, HE WAS ABLE TO REACH OVER AND GET IT IN PARK BUT IT DID NOT STOP ROLLING AND CONTINUED AT A GREATER SPEED PULLING HIM PARTIALLY OUT OF THE CAR AND DRAGGING HIM RESULTING IN A FRACTURED NECK, MASSIVE BRUISING ON HIS ABDOMEN AND DUE TO THE SHOCK OF THE INCIDENT KIDNEY FAILURE FOR THREE DAYS. WE REALIZE IT WAS HIS FAULT FOR NOT TURNING THE CAR OFF AND NOT HAVING IT IN PARK. MY BROTHER-IN-LAW CAME OVER IN HIS DODGE AND TRIED THE SAME THING AND HIS TRUCK IMMEDIATELY WENT IN TO PARK, IF HE OPENS HIS DOOR WHILE THE VEHICLE IS RUNNING EVEN SLIGHTLY THE VEHICLE IMMEDIATELY GOES INTO PARK. WE HAVE ALWAYS BEEN FORD VEHICLE FANS BUT THIS IS HAVING US RETHINK OUR DECISION ON A NEW CAR. WE THINK WE KNOW WHY IT DID NOT STOP WHEN HE PUT IT IN PARK WHILE IT WAS ROLLING BUT THERE IS NOT A SAFE GUARD TO PREVENT THESE KIND OF ACCIDENTS ARE UNCALLED FOR. IF A YOUNG CHILD WERE TO GET IN THIS VEHICLE AND TAKE IT OUT OF DRIVE THERE COULD BE HORRIBLE CONSEQUENCES. THE CAR ROLLED ALL THE WAS DOWN OUR DRIVEWAY INTO THE STREET (APP. 60 FT DRIVEWAY), HE WAS STUCK IN BETWEEN THE BOTTOM OF THE DOOR, AFRAID HE WAS GOING TO GET RUN OVER. HE WAS FINALLY ABLE TO FREE HIMSELF AFTER APP. 40 FT. MY GRANDSON HAS A FORD EDGE AND IT DID THE SAME THING. THIS IS A SAFETY ISSUE THAT SHOULD BE ADDRESSED IMMEDIATELY. IF THE ANGLE OF THE DRIVEWAY HADN'T BEEN WHAT IT WAS I AM SURE IT WOULD HAVE STARTED ROLLING BEFORE MY HUSBAND GOT OUT OF THE VEHICLE.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11022447September 9, 2017
POWER TRAIN
2011 FORD FOCUS SE TRANSMISSION PULLING AND JERKING, CAUSING THE TIRES TO VIBRATE WHILE DRIVING. UPON FIRST ACCELERATING BEFORE MOTOR WARMS UP, THE CAR SOUNDS LIKE A TRUCK. IT IS EXTREMELY LOUD. THE CAR HAS TO BE MOVING FOR AWHILE BEFORE THE LOUD NOISE DECREASES SOME, BUT THE NOISE CONTINUES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11001929June 28, 2017
ELECTRICAL SYSTEM, LATCHES/LOCKS/LINKAGES
TL* THE CONTACT OWNS A 2011 FORD FOCUS. WHEN THE DRIVER WAS ATTEMPTING TO UNLOCK THE DOORS, THE FRONT LOCKS AUTOMATICALLY LIFTED UP, BUT THE REAR LOCKS REMAINED INSIDE THE DOORS. ALL FOUR DOORS WERE NOT ABLE TO BE OPENED. THE DRIVER ATTEMPTED TO LIFT THE REAR LOCKS, BUT THE KNOBS FOR THE DOOR LOCKS WERE LOCATED. THE DRIVER WAS UNABLE TO MANUALLY LIFT THE KNOBS DUE TO THEM BEING INSIDE THE DOOR PANEL. THE DRIVER HAD TO ROLL DOWN THE WINDOWS IN ORDER TO GET OUT OF THE VEHICLE. THE CONTACT TOOK THE VEHICLE TO THE DEALER (WINDELL FORD) WHO INFORMED THE CONTACT THAT THERE WAS NO RECALL ON THE VEHICLE. THE DEALER DIAGNOSED THAT ALL LOCKS FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT THE FACT THAT THE LOCKS COULD NOT BE MANUALLY DISENGAGED WAS NOT A SAFETY ISSUE. THE APPROXIMATE FAILURE MILEAGE WAS 92,046.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11000425June 21, 2017
VEHICLE SPEED CONTROL
WHEN THE CAR IS IDLING WHETHER IN PARK OR DRIVE, IT WILL LOSE POWER AND I NOTICE THE RPM NEEDLE BOUNCES ALL OVER THE PLACE. I HAVE HAD THE CAR COMPLETELY DIE ON ME 3 DIFFERENT TIMES AS I HAVE STARTED TO ACCELERATE. LUCKILY ALL 3 TIMES WERE WHEN I WAS LEAVING A DRIVE-THRU AND WASN'T IN HEAVY TRAFFIC. IT WILL LURCH AND SPUTTER WHEN IN DRIVE AND THE BRAKE IS APPLIED. I TOOK IT TO OUR LOCAL FORD DEALERSHIP WHERE I PURCHASED THE VEHICLE NEW IN 2010 AND THE SERVICE DEPARTMENT CHECKED TO SEE IF IT WAS ON THE RECALL LIST BECAUSE IT WAS SHOWING ALL OF THE SAME SYMPTOMS OF SEVERAL OTHERS THAT HAD A THROTTLE BODY RECALL AND I WAS LUCKY IT HADN'T LOST POWER GOING DOWN THE HIGHWAY AT 70 MPH LIKE SOME OF THE OTHERS HAD. WHEN THEY CHECKED MY VIN IT DIDN'T HAVE A RECALL BUT I WAS TOLD THAT I WOULD HAVE TO HAVE THE THROTTLE BODY REPLACED AND IT WOULD COST AROUND $600!! MY 2011 FOCUS ONLY HAS 48,000 MILES ON IT AND I CAN'T FIGURE OUT WHY IF IT HAS THE EXACT SAME MALFUNCTION AS THE RECALLED MODELS, THAT THE 2011 IS NOT A PART OF THAT RECALL?? I WOULD EXPECT A CAR TO BE BETTER MADE TO LAST A LITTLE LONGER THAN THIS! I HAVE HAD TO HAVE THE MOTOR IN THE REAR WINDOW WORKED ON AND CLIPS REPLACED TWICE WITHIN THE FIRST 2 YEARS I HAD THE CAR BUT I LOVE MY FOCUS SO I THINK FORD SHOULD STEP UP AND FIX THE THROTTLE BODY ISSUE NO MATTER WHAT MODEL OF VEHICLE IT IS ON!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10980925April 26, 2017
ELECTRONIC STABILITY CONTROL (ESC), LATCHES/LOCKS/LINKAGES:DOORS:LATCH
TL* THE CONTACT OWNS A 2011 FORD FOCUS. THE CONTACT STATED THAT THE DRIVER SIDE DOOR LATCH FAILED AND THE DOOR AJAR WARNING SENSOR ILLUMINATED. THE FAILURE PREVENTED ANY OF THE DOORS FROM LOCKING AND THE CONTACT COULD NOT SEE THE FUEL GAUGE OR MILEAGE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE PAWL SPRINGS AND UNIT NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V643000 (LATCHES/LOCKS/LINKAGES:DOORS:LATCH).THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 46,889. UPDATED 08/23/17*LJ *CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10969973April 2, 2017
UNKNOWN OR OTHER
THE DOOR LOCK ON THE DRIVERS DOOR WHEN USING KEY FOB DOES ALWAYS UNLOCK, WHEN LOCKS ITS OWN AT 10MPH THEN YOU TRY TO GET OUT SOME DRIVING HAS BE WRENCHED WITH HANDLE. PASSENGER DOOR BEHIND THE DRIVER LOCKS ITSELF AT 10MPH, STAYS LOCKED, CANNOT BE OPENED BY HANDLE EVEN AFTER CAR OFF, THE DOOR PULL CANNOT BE PULLED UP TO UNLOCK THE DOOR, MY DAUGHTER HAS BEEN USING OTHER DOOR FOR YEARS TO GET IN AND OUT BECAUSE WE CANNOT GET THAT DOOR UNLOCKED. IT WILL NOT UNLOCK USING KEY FOB OR FROM MAIN DOOR INSIDE VEHICLE. THE CAR HAS ALWAYS BEEN LIKE THIS SINCE WE BOUGHT IT NEW. HAS BEEN TO THE FORD DEALERSHIP 3 TIMES AND THEY CANNOT FIND THE PROBLEM, IT THEN WENT OUT OF WARRANTY SO WE NEVER WENT BACK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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