Ford Focus Complaints (2014)

2,661 consumer complaints on file.

#11525344June 5, 2023
POWER TRAIN
Car feels sluggish and transmission is starting to slip. I do know that the 2012-2018 Ford Fiestas and Focus's have the same transmission.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11525376June 5, 2023
POWER TRAIN
Transmission control module failed in my daughters car. Contacted ford they will not assist or repair. Had vehicle towed due to tcm failing & staling. Transmission fault service now light came on. Had it inspected by dealership which confirmed tcm failure. My daughter is traumatized by this due to this almost causing her to wreck & being stuck on the side of the busy road for hours. I was currently without transportation
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11524571May 31, 2023
UNKNOWN OR OTHER
In heavy traffic, car slowed down and stopped. Got it started but it hesitated a few times until the next time I had to stop again. 😩
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11524688May 31, 2023
ENGINE, POWER TRAIN
The contact owns a 2014 Ford Focus. The contact stated that the check engine warning light was illuminated. The contact stated while driving at various speeds or while idling, the vehicle was sputtering. The contact took the vehicle to the dealer who diagnosed that the control module had failed and needed to be replaced. The vehicle had not been repaired. The manufacturer was made aware of the failure. The contact was informed that the vehicle was not eligible for a free repair. The approximate failure mileage was 86,476.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11524292May 29, 2023
STRUCTURE:BODY
Back passenger side door won’t latch
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11521730May 12, 2023
POWER TRAIN:CLUTCH ASSEMBLY
The contact owns a 2014 Ford Focus. The contact stated while driving at various speeds, the transmission was slipping out of gear, and the vehicle was jerking violently. There was no warning light illuminated. Additionally, the contact stated that the vehicle made abnormally loud sounds while driving. The contact veered to the side of the road. The contact stated that she turned off and restarted the vehicle, and she was able to continue driving. The vehicle was taken to the dealer, where it was diagnosed that the transmission clutch had failed; however, the dealer informed the contact that the vehicle could not be repaired free of charge because Ford Service Campaign Number: 19N08 Warranty Extension had expired. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 106,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11521389May 10, 2023
POWER TRAIN
The contact owns a 2014 Ford Focus. The contact stated that while driving at an undisclosed speed, the vehicle shuddered. Additionally, the contact stated that the vehicle failed to reverse while the transmission was shifted into reverse(R). The check engine warning light illuminated. The vehicle was taken to be diagnosed and codes P087E (Clutch Position Sensor B Circuit), P087A (Clutch Position Sensor B Circuit Intermittent), P287A (Clutch B stock Engaged), P087A-00 (Clutch Position Sensor B Circuit), P087E-00 (Clutch Position Sensor B Circuit Intermittent), and P287A-00 (Clutch B Stuck Engaged) were retrieved. The vehicle was taken to the dealer, who informed the contact that the clutch actuator A and B needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to file the complaint with the NHTSA Hotline. The failure mileage was 85,441.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11521224May 9, 2023
POWER TRAIN
The contact owns a 2014 Ford Focus. The contact stated that while driving at an undisclosed speed, while shifting from first to second gear, the vehicle hesitated while accelerating. The vehicle was taken to the dealer, and the contact was informed that the clutch release bearing, and the master cylinder needed to be replaced. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 18V169000 (Power Train) however, the VIN was not included. The manufacturer was made aware of the failure and referred the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 70,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11520717May 6, 2023
UNKNOWN OR OTHER
• DOOR LATCH REPEAT REPAIR INHTSA #20V331)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11520430May 4, 2023
POWER TRAIN:AUTOMATIC TRANSMISSION:GEAR POSITION INDICATION (PRNDL)
The contact owns a 2014 Ford Focus. The contact stated that while driving approximately 15-20 MPH, the gear shifter became inoperable. The vehicle was rocking forward and backwards. The check engine warning light was illuminated. The vehicle was towed to the local dealer where it was diagnosed that the clutch assembly needed to be replaced. The dealer informed the contact that the repair was not covered under a warranty or recall. The vehicle was not repaired. The manufacturer was contacted, and the contact was referred to the NHTSA Hotline. The failure mileage was approximately 70,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11520239May 3, 2023
FUEL SYSTEM, GASOLINE
The contact owns a 2014 Ford Focus. The contact received notification of NHTSA Campaign Number: 18V735000 (Fuel System, Gasoline) however, the part to do the recall repair was unavailable. The dealer was notified of the recall and confirmed that parts were not yet available. The manufacturer had been notified of the recall. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11520248May 3, 2023
POWER TRAIN, ENGINE
The contact owns a 2014 Ford Focus. The contact stated that while driving 35-40 MPH, the vehicle decelerated and would not exceed 5 MPH. The check engine warning light was illuminated. The contact was able to drive to the nearby residence. The vehicle was towed to the dealer, where the TCM was replaced; however, the failure persisted. The contact stated that the vehicle was jerking and hesitated to respond while driving from a complete stop. The vehicle was taken back to the dealer, where it was test-driven and diagnosed that the failure was related to Ford Campaign Number: 19N08 and the clutch assembly needed to be replaced. The dealer informed the contact that the Service Campaign had expired. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that they had sent a notice of Ford Campaign Number: 19N08 in 2019; however, the contact stated that the notice was sent to the previous owner as she became the owner of the vehicle after the warranty had expired. The failure mileage was approximately 59,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11519983May 2, 2023
POWER TRAIN
The contact owns a 2014 Ford Focus. The contact stated that on several occasions, the transmission would shudder while depressing of the accelerator pedal. There was no warning light illuminated. The vehicle was taken to a dealer to be serviced under an unknown recall; however, the failure returned after the repair. The contact stated that after the initial failure, the vehicle was repaired four separate times, all related to the same failure. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The vehicle was not repaired. The failure mileage was approximately 94,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11518892April 25, 2023
ELECTRICAL SYSTEM
When car is wet, windshield wipers turn on an go crazy an will not stop. Even when car is off they continue to wipe at crazy speeds. Car stay parked in wet weather. Fuse had to be pulled to shut off
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11518899April 25, 2023
POWER TRAIN
The contact owns a 2014 Ford Focus. The contact stated that while her son was driving at an undisclosed speed, the vehicle shuddered while coming to a complete stop. Additionally, the vehicle hesitated to accelerate from a complete stop. The vehicle was taken to an independent mechanic, who determined that the transmission clutch needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and confirmed that the VIN was included in Customer Satisfaction Program: 19N08 (Transmission Clutch Shudder - Transmission Clutch Warranty Extension) however, the warranty had expired. The failure mileage was approximately 79,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11518724April 24, 2023
POWER TRAIN
The contact owns a 2014 Ford Focus. The contact stated that the vehicle failed to start. The contact was able to restart the vehicle after a jumpstart and stated that she was unable to shift into reverse(R). No warning lights were illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed and determined that the transmission control module (TCM) needed to be replaced. The vehicle was then taken to a local dealer, where it was diagnosed that the battery and the transmission control module needed to be replaced. The vehicle was repaired; however, the failure recurred. The contact also stated that while driving at various speeds, the vehicle was jerking and while coming to a stop at a stop signal, the vehicle was stalling. The manufacturer was not made aware of the failure. The approximate failure mileage was 49,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11518201April 21, 2023
POWER TRAIN
The contact owns a 2014 Ford Focus. The contact stated while driving at various speeds, the vehicle sputtered upon depressing the accelerator pedal. There was no warning light illuminated. The vehicle was taken to the dealer, where the clutch was replaced; however, the failure recurred two years later. The vehicle was taken back to the dealer, where the clutch was replaced for a second time; however, the failure persisted. The dealer was notified and advised the contact to take the vehicle for a diagnostic test. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that the repair would be covered if the failure was related to the TCM. The failure mileage was approximately 24,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11518046April 20, 2023
ENGINE
The transmission control module cause my car to only work in drive. I was in a rural area without adequate resources or any warning that the module would go out. After being able to get if eventually towed to a dealership they fixed the tcm module and then informed that the clutch in my vehicle with an automatic transmission was out and the vehicle was now stuck in reverse. The clutch going out is a result of the tcm component wearing out the clutch this information was provided by a ford mechanic. Both the parts are faulty in the vehicle leaving drivers stuck in places without any warning that they will soon need to be serviced. Ford covers repairs for some of these things under their customer satisfaction program; however, that does not remedy the fact that the parts are faulty and will need constant repair throughout the vehicles lifetime.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11517719April 18, 2023
POWER TRAIN
The contact owns a 2014 Ford Focus. The contact stated that while attempting to reverse, the vehicle remained stuck into neutral(N). The vehicle was pushed with assistance. There was no warning light illuminated. The vehicle was towed to an unknown dealer, where a repair was completed for the TCM failure; however, the failure reoccurred several times. Additionally, the contact stated that the transmission was slipping in and out of gear. The vehicle was taken to a second dealer, where it was diagnosed that the TCM had failed and needed to be replaced. The dealer related the failure to NHTSA Campaign Number: 13V523000 (Power Train). The vehicle was not repaired. The manufacturer was notified of the failure. The contact was awaiting a call back from the manufacturer. The failure mileage was approximately 50,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11516957April 13, 2023
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
Car stalls, shakes,won’t accelerate properly, won’t go passed 35mph, engine fault light comes on, and car goes into limp home mode.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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