Ford Focus Complaints (2012)

3,803 consumer complaints on file.

#10509144April 22, 2013
POWER TRAIN, ENGINE
TL* THE CONTACT OWNS A 2012 FORD FOCUS. THE CONTACT STATED THAT THE VEHICLE STALLED WITHOUT WARNING. THE INSTRUMENT PANEL INDICATED THAT THE TRANSMISSION WAS ENGAGED IN PARK. THE VEHICLE WAS TOWED TO THE DEALER WHERE AN ENGINEER WAS SENT TO INSPECT THE VEHICLE. THE ENGINEER STATED THAT THERE WAS NOTHING WAS WRONG WITH THE VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 5 AND THE CURRENT MILEAGE WAS 27,000. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10509172April 22, 2013
WHEELS, TIRES
I PURCHASED A BRAND NEW 2012 FORD FOCUS ON 2/20/2013. ON SUNDAY, APRIL 21, 2013, WHILE IT WAS SITTING PARKED IN MY DRIVE WAY, I NOTICED THAT THE FRONT PASSENGER TIRE HAD A RATHER SIZEABLE "BUBBLE" IN THE SIDEWALL. FEARING THAT IT COULD BURST, I DECIDED THAT MY BEST COURSE OF ACTION WAS TO SLOWLY DRIVE IT TO THE DEALERSHIP I PURCHASED IT AT WHICH IS ONLY ABOUT 5 MILES FROM MY HOME. ONCE THEY LOOKED AT IT ON MONDAY, THEY INFORMED ME THAT I MUST HAVE HIT SOMETHING AND THE TIRE NEEDED TO BE REPLACED AND IT WOULD COST ME $200. I WOULD HAVE HAD TO HIT SOMETHING PRETTY GOOD TO CAUSE THE DAMAGE THAT THIS TIRE HAD. ALSO THE TIRE WAS NOT SCRAPED IN ANY WAY. UPON LOOKING AT SOME FORUMS ON LINE I NOTICED A FEW THAT INDICATED THE EXACT PROBLEM OCCUR WITH THE TIRES ON THEIR FORD FOCUS WITH THE CONTINENTAL 215/55R16 TIRE. THE DEALER, BEAU TOWNSEND FORD IN VANDALIA, OHIO REFUSES TO CONSIDER THE POSSIBILITY THAT THESE TIRES COULD BE DEFECTIVE. IF THIS IS A PROBLEM, I AM CONCERNED THAT CRASHES COULD OCCUR RESULTING IN SERIOUS INJURY OR DEATH. I ALSO CONTACTED FORD MOTOR CO TO EXPRESS MY CONCERN, AND THEY TOO ARE UNWILLING TO ACCEPT ANY RESPONSIBILITY. I HOPE THAT SOMEONE WILL AT LEAST TAKE THE TIME TO INVESTIGATE IF THIS IS A SAFETY PROBLEM THAT NEEDS ATTENTION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10508631April 18, 2013
POWER TRAIN
THE TRANSMISSION IN THE CAR HAS BEEN REPROGRAMMED FOR ONCE FOR JERKING AND SLIPPING GEARS THAN TOLD PARTS ARE ON BACK ORDER FOR UP TO THREE WEEKS FOR CLUTCH REPLACEMENT. THE CAR SHIFTS ROUGH , SHUTTERS, TOLD BY DRIVER ITS THE WAY I DRIVE. THE TRANSMISSION IS GETTING WORST. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10508577April 17, 2013
STEERING, STRUCTURE
METALLIC STEERING WHEEL TRIM IS PEELING AT THE TOP LEFT SIDE OF STEERING WHEEL. PEELING MATERIAL IS VERY SHARP AND CAN EASILY CUT SKIN, AS IT DID TO ME AND MANY OTHERS AS SEEN ONLINE AFTER DOING A SIMPLE SEARCH FOR "FORD FOCUS PEELING STEERING WHEEL TRIM". I'M ALSO CONCERNED THAT IN RARE CIRCUMSTANCES THE AIRBAG ITSELF COULD BE CUT BY THE SHARP TRIM WHEN DEPLOYING. *TR
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10508279April 15, 2013
FUEL/PROPULSION SYSTEM, POWER TRAIN
WHILE LEAVING THE PARKING LOT OF A STORE TO ENTER HIGHWAY, MY FOCUS STARTED SPUTTERING AND THEN SHUT COMPLETELY DOWN LEAVING ME AND MY TWO CHILDREN STRANDED IN THE ROAD. WE GOT HELP TO PUSH IT OUT OF THE WAY WHEN ATTEMPTED TRIES TO START DIDN'T WORK. A TOW TRUCK CAME WHEN CALLED AND TOOK IT TO OUR FORD DEALERSHIP HERE WHO JUST CALLED (24 HOURS LATER) TO TELL ME THEY "THINK" THERE'S A PROBLEM WITH THE FUEL PUMP. I HAVE HAD CONTINUAL PROBLEMS WITH THE TRANSMISSION AS WELL, THIS CAR ROLLS BACK ON EVEN THE SLIGHTEST HILL, HAS CAUSED SOME CLOSE CALLS WHEN VEHICLES ARE CLOSE BEHIND ME. I AM A WORKING MOM WITH A NON-WORKING VEHICLE FOR AT LEAST THE WEEK. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10508344April 15, 2013
POWER TRAIN
OCCASIONAL AND UNEXPECTED ROLL-BACK ON INCLINES. OCCASIONAL AND UNEXPECTED LACK OF ACCELERATION WHEN ACCELERATION IS REQUIRED. SEVERE JUDDER AS THE AUTOMATIC TRANSMISSION SHIFTS BETWEEN FIRST, SECOND, AND THIRD GEARS (OCCURS ONLY AFTER THE CAR HAS BEEN DRIVEN 5-10 MILES). THE CAR IS FITTED WITH A 6 SPEED AUTOMATIC/MANUAL TRANSMISSION. THE PROBLEMS APPEAR TO BE GETTING WORSE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10508348April 15, 2013
ENGINE, POWER TRAIN
WHILE PULLING INTO TRAFFIC FROM A COMPLETE STOP CAR WOULD NOT ACCELERATE. HAD TO PUSH GAS PEDAL ALMOST TO FLOOR TO GET CAR TO GO, THAT LEAD TO A BUCKING ACCELERATION, CAR JUMPING FORWARD AND ALMOST BEING REAR ENDED. TOOK CAR TO SHOP FIRST TOLD THAT'S HOW THE CAR DRIVES, THEN TOLD BY TRANSMISSION "SPECIALIST" I WAS NOT DRIVING MY CAR AGGRESSIVE ENOUGH. AFTER A 2 WEEK STAY THE SHAFT SEAL AND CLUTCH WAS REPLACED. DID NOT CORRECT ISSUE CALLED FORD CORP AND AGAIN WAS TOLD THIS IS HOW THE CAR DRIVES BASICALLY TELLING ME I WAS AT FAULT. CAR HAS SINCE BEEN BACK 2 TIMES FOR THE SAME REASON, EVEN TOOK FOR A SECOND OPINION PER FORD REQUEST AND CAR STALLED ON THE SERVICE MANAGER ON A HILL AND YET I WAS TOLD THAT'S HOW THE CAR IS SUPPOSE TO PERFORM!!! NOT HAPPY. TOMORROW APRIL 15TH 2013 CAR IS GOING BACK THUS AGAIN FOR SAME REASON. NOT FEELING SAFE IN MY CAR!!!! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10507514April 8, 2013
POWER TRAIN
2012 FORD FOCUS, AUTOMATIC TRANS. THE CLUTCHES DISENGAGED DURING ACCELERATION, THIS TIME WHILE MAKING A LEFT TURN IN FRONT OF ONCOMING TRAFFIC. CHECK ENGINE LIGHT CAME ON. THEN THE CAR HAS ERRATIC SHIFTING, CLUTCHES ENGAGING AND DISENGAGING WHILE DRIVING, HIGH RPMS. THIS TIME TAKEN TO DEALER FOR SAME ISSUE .DEALER REPROGRAMMED THE CONTROL MODULE AGAIN. THERE ARE MANY COMPLAINTS ABOUT THE TRANS ON FOCUSFANATICS.COM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10504849March 28, 2013
SEAT BELTS
TL* THE CONTACT OWNS A 2012 FORD FOCUS. THE CONTACT STATED THAT THE REAR SEAT BELTS WOULD LOCK WHENEVER THE SEAT WAS OCCUPIED, MAKING IT UNCOMFORTABLE FOR THE PASSENGER. THE VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION AND THEY STATED THAT IT THE SEAT BELTS MET SAFETY STANDARDS AND THEY COULD NOT PROVIDE ANY ASSISTANCE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED BUT PROVIDED NO ASSISTANCE. THE FAILURE MILEAGE WAS 40. THE VIN WAS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10504502March 26, 2013
STEERING
I WAS ON THE FREEWAY AND HAD MY HAND ON THE STEERING WHEEL . I MOVED MY HAND AND THE CHROME ON MY STEERING WHEEL CUT AND TOOK OFF A CHUCK OF MY PINKY FINGER . MY SKIN WAS STRUCK ON THE CHROME ON MY STEERING WHEEL , I HAD TO PUT PRESSURE ON MY FINGER TO STOP IT FROM BLEEDING ALL OVER THE DRIVER SEAT . I PULLED OVER TO GET MY FIRST AID KITS TO GET A GAUGES ON IT. *TR
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10503918March 21, 2013
STRUCTURE, STEERING
CHROME PEELING AWAY FROM PLASTIC LEAVING SHARP EDGES WHERE FINGERS ARE ON STEERING WHEEL PEELING IS BI LATERAL ON THE TOP PART OF THE AREA WHERE THE CONTROLS ARE FOR THE SYNC AND VEHICLE DATA CONTROLS. RUNNING HAND ACROSS THIS SECTION OF THE STEERING WHEEL CAN RESULT IN JERKING THE HAND AWAY BECAUSE OF THE SHARP EDGE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10503993March 21, 2013
STEERING, AIR BAGS, STRUCTURE
THE CHROME TRIM ON MY STEERING WHEEL HAS BEGUN TO CRACK AND FLAKE OFF. I DID NOT NOTICE AT FIRST AND HAD MY FINGER RUN ALONG IT. THE TRIM IS CRACKED MEDAL AND IS VERY SHARP. I HAVE NOT YET CUT MYSELF ENOUGH TO DRAW BLOOD BUT HAVE STUCK, STABBED, AND CAUGHT MY FINGER ON IT EMBEDDING A PIECE OF CHROME TRIM IN MY FINGER LIKE A SLIVER. THIS IS A WIDESPREAD ISSUE DOCUMENTED ON MULTIPLE FOCUS FORUMS, AND BY OTHER 2012+ FORD FOCUS OWNERS. THIS SEEMS TO ONLY BE AN ISSUE THAT IS ON 2012+ SE SPORT PACKAGES. THIS IS VERY FRUSTRATING, IT MAKES DRIVING THE CAR DIFFICULT BECAUSE IN MY CASE IT IS RIGHT ABOVE MY STEERING WHEEL MOUNTED RADIO BUTTONS AND CATCHES MY HAND EASILY. FORD IS DOING NOTHING ABOUT THIS IN MY CASE AND ACTUALLY BLAMING ME FOR IT, BUT IN OTHER CASES HAS BOTH REPLACED OTHER OWNERS PIECES AND IN SOME CASES LIKE MINE DONE NOTHING. THIS IS VERY DANGEROUS AS MANY PEOPLE IN THE FORUMS HAVE STATED THEY CUT THEMSELVES GOOD ENOUGH TO BLEED. ONE EVEN SAID HIS WIFE NOW REFUSES TO DRIVE THE CAR. FORD REFUSES TO FIX THIS BECAUSE IT WOULD REQUIRE THEM TO WARRANTY AN AIRBAG SINCE THEY DECIDED TO MAKE THE AIRBAG AND TRIM ONE PIECE. BECAUSE OF THIS MYSELF AND OTHERS WILL CONTINUE TO CUT OUR FINGERS, HOPEFULLY NOT VERY SERIOUSLY. THANK YOU FOR READING THIS. *TR
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10503436March 18, 2013
POWER TRAIN
I NOTICED THE TRANSMISSION WASN'T SHIFTING CORRECTLY AND IT WAS HESITATING. THIS HAPPENED OFTEN AND FINALLY I WAS STUCK IN THE MIDDLE OF AN INTERSECTION TWICE ON THE SAME DAY AND THE CAR WOULD NOT SHIFT INTO SECOND GEAR AND BEGAN SHAKING AND MAKING A KNOCKING NOISE. THIS COULD HAVE CAUSED A HUGE ACCIDENT. I DON'T UNDERSTAND WHY FORD HAS NOT DONE A RECALL ON THIS CAR. I WAS TOLD MY TRANSMISSION HAS EXTENSIVE DAMAGE AND THE PART THAT NEEDS TO BE REPLACED WAS ON BACKORDER AND COULD TAKE A FEW MONTHS. I WAS ALSO INFORMED THAT I AM NUMBER 1900 ON THE WAITING LIST FOR THIS PART IN MY REGION. I ASKED IF I COULD TRADE MY CAR IN FOR ANOTHER MODEL OF CAR AT THE SAME COST AND THEY SAID THEY WOULD ONLY PAY ME $14,000 FOR MY FOCUS. SO BASICALLY MY CAR DEPRECIATED $10,000 IN 4 MONTHS AND FORD WILL NOT DO WHAT IS RIGHT AND REPLACE THE CAR FOR ME AND TAKE THE LOSS. I'M EXTREMELY DISGUSTED THAT FORD WAS EVEN SELLING THESE CARS WHEN THEY KNEW THERE WAS A PROBLEM WITH THE TRANSMISSION AND EVEN MORE SO THAT THEY WILL NOT FIX THE PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10503202March 15, 2013
POWER TRAIN
TL* THE CONTACT OWNS A 2012 FORD FOCUS. THE CONTACT STATED THAT AFTER HAVING A MANUFACTURER'S RECALL PERFORMED ON THE VEHICLE FOR THE GEAR SHIFTER, THE VEHICLE FAILED TO SHIFT INTO GEAR. THE CONTACT MENTIONED THAT THE VEHICLE STARTED TO SHAKE VIOLENTLY AND STARTED TO MAKE A LOUD NOISE. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN STATED THAT THE SHIFTER NEEDED TO BE REPROGRAMMED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT FURTHER REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 35,000. *TR...UPDATED 04/25/13 *BF THE CONSUMER STATED THE VEHICLE HAD BEEN REPROGRAMMED TWICE AND THE FAILURE WAS STILL NOT CORRECTED. THE CONSUMER TRADED IN THE VEHICLE. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10502732March 13, 2013
ENGINE, POWER TRAIN
MY FOCUS SHUTTERS WHILE TRYING TO MOVE THROUGH FIRST GEAR. BEFORE SECOND GEAR ENGAGES, FIRST GEARS FEELS AS IF IT WAS SLIPPING. I BROUGHT THIS TO THE ATTENTION OF MY DEALER WITHIN THE FIRST MONTH AND THEY TOLD ME IT NEEDED TO BRAKE IN. AFTER BRINGING IT IN SEVERAL TIMES, THEY PERFORMED A 12B37 UPDATE, A FULL PCM RE PROGRAM AND ENDED HAVING TO REPLACE THE ENTIRE GEAR BOX BECAUSE A SEAL RUPTURED. ALL OF THIS IN THREE SEPARATE OCCASIONS THIS LAST ATTEMPT FIXED IT, BUT THE PROBLEM RETURNED. I ISSUED FORD A LAST ATTEMPT REQUEST AND JUST PICKED UP MY CAR. THE FIELD SUPERVISOR STATES THAT HE NOTICED THE SHUTTERING, BUT THAT IT WAS NORMAL FOR MY VEHICLE. WELL, IF THE SAME ISSUE PERSISTS AND IT WAS FIXED LAST TIME BY REPLACING SEALS AND THE GEAR BOX, HOW COULD THIS BE NORMAL FOR MY CAR? I WILL BE SEEKING LEGAL ASSISTANCE FROM THIS POINT FORWARD AND WILL BE INITIATING A BBB AUTOLINE MEDIATION REQUEST. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10502405March 11, 2013
ENGINE
MY CAR STALLS OUT AND HESITATES WHEN PULLING OUT FROM INTERSECTIONS. IT IS A SAFETY HAZARD BECAUSE I HAVE ALMOST BEEN HIT BY ONCOMING TRAFFIC. IT HAPPENS REGULARLY AND THERE IS NOTHING I CAN DO TO CORRECT IT. MY 2012 FORD FOCUS IS UNDER WARRANTY BUT FORD REFUSES TO REPAIR OR REPLACE THE CAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10501224March 4, 2013
SERVICE BRAKES, POWER TRAIN, ENGINE
THE CAR IS EQUIPPED WITH A 6-SPEED DUAL CLUTCH AUTOMATIC TRANSMISSION. WHILE UNDER HEAVY BRAKING THE CAR BEGAN TO STALL. THE RESULT WAS THE BRAKE PEDAL LOSING POWER ASSIST FROM THE ENGINE. THEN BECAUSE THE ENGINE WAS TRYING TO RECOVER FROM THE NEAR STALL, I WAS UNABLE ACCELERATE TO AVOID AN ONCOMING CAR. THE ENGINE DID RECOVER, BUT IT TOOK SEVERAL SECONDS (AND A LOT OF BUCKING AND SPUTTERING) BEFORE I WAS ABLE TO MOVE THE CAR AFTER COMING TO A STOP. THE WEEK PRIOR, I HAD THE CAR IN FOR SERVICE AT A LOCAL FORD DEALERSHIP BECAUSE THE CAR WOULD SHUDDER DURING ACCELERATION. THE DEALERSHIP REPROGRAMMED THE TRANSMISSION AND THE PROBLEM IS STILL THERE, BUT LESS NOTICEABLE THAN BEFORE BEING SERVICED. THIS NEW ISSUE WITH STALLING UNDER HEAVING BRAKING DID NOT OCCUR PRIOR TO THE SERVICING. AFTER THE NEAR ACCIDENT, I WANTED TO KNOW IF THE PROBLEM WAS A FLUKE OR IF IT WOULD HAPPEN AGAIN. I HAVE FOUND THAT I CAN RECREATE THE ISSUE ALMOST EVERY TIME THE CAR NEARS A STOP UNDER HEAVY BRAKING. THE CAR IS SCHEDULED FOR SERVICE FOR THIS ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10500751February 28, 2013
VISIBILITY/WIPER
TL* THE CONTACT RENTED A 2012 FORD FOCUS. THE CONTACT STATED THAT AFTER ENGAGING THE DEFROSTER, THE WINDSHIELD CRACKED ALL THE WAY FROM THE LEFT TO THE RIGHT SIDE OF THE VEHICLE. THE VEHICLE WAS NOT TAKEN TO DEALER. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE BUT DID NOT OFFER ANY ASSISTANCE. THE VEHICLE WAS REPAIRED. THE VIN WAS NOT AVAILABLE. THE FAILURE AND CURRENT MILEAGE WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10500689February 27, 2013
ENGINE
4 INCIDENTS WITHIN 45 DAYS....DRIVING ON A STATE HWY, AT 55 MPH AND THE ENGINE QUIT ENTIRELY, HAD TO COAST TO A STOP ON THE SIDE OF THE ROAD. DRIVING ACROSS A STATE HWY FROM A STOP SIGN AT 5 MPH AND ENGINE QUIT AGAIN. UNSAFE! TOWED TWICE TO DEALER, HAD 4 RENTAL CARS IN THIS TIME PERIOD, ONE FOR 18 DAYS! OTHER 2 TIMES CAR WOULD NOT START AFTER DRIVING 10 MILES AND PARKING. DEALER HAD NO CLUE AND FINALLY BROUGHT IN A FORD COMPANY ENGINEER. STILL DO NOT TRUST THE CAR! FORD DECLINED A REQUESTED BUY BACK. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10500502February 26, 2013
ENGINE
I EXPERIENCED A COMPLETE AND TOTAL LOSS OF POWER IN RENTED LATE MODEL FORD FOCUS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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