Ford Focus Complaints (2012)

3,803 consumer complaints on file.

#10781519October 13, 2015
STRUCTURE:BODY
DRIVER SIDE REAR DOOR LATCH FAILED, PREVENTING DOOR FROM CLOSING PROPERLY. SAFETY HAZARD AS DOOR WILL NOT REMAIN CLOSED. SECOND DOOR LATCH TO FAIL ON THIS VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10781795October 13, 2015
STEERING
COMPLETE ELECTRICAL POWER ASSIST FAILURE. STEERING ALMOST TOO DIFFICULT TO OPERATE. THANKFULLY HAPPENED AT LOW SPEED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10780996October 9, 2015
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
TL* THE CONTACT OWNS A 2012 FORD FOCUS. THE CONTACT STATED THAT WHILE ATTEMPTING TO CLOSE THE REAR DRIVER SIDE DOOR, THE LOCK FAILED TO LATCH. THE CONTACT MENTIONED THAT A BUNGEE CORD HAD TO BE USED IN ORDER TO KEEP THE DOOR CLOSED. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN DIAGNOSED THAT THE LATCH NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10781069October 9, 2015
STRUCTURE:BODY
VEHICLE IS EQUIPPED WITH REMOTE ENTRY AND PASSIVE ANTI-THEFT SYSTEM. ON OCTOBER 8, 2015, THE RIGHT REAR PASSENGER DOOR LATCH FAILED WHILE THE VEHICLE WAS STATIONARY IN A PARKING LOT AND THE DOOR WILL NOT STAY CLOSED. AT PRESENT THE DOOR IS BEING HELD CLOSED WITH A BUNGEE CORD. PART IS CURRENTLY NOT AVAILABLE FROM FORD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10781181October 9, 2015
STEERING, UNKNOWN OR OTHER
WHILE PULLING OUT OF A DRIVE THUR MY CAR SUDDENLY BECAME VERY HARD TO TURN AND A MESSAGE APPEARED ON THE DASH STATING "STEERING ASSIST MALFUNCTION". I WAS ABLE TO TURN OFF THE CAR AND RESTART AND THE PROBLEM SEEMED TO BE OKAY. NOW I AM WORRIED THAT THIS WILL HAPPEN AGAIN BUT IN A MORE DANGEROUS SITUATION. THERE ARE MANY OTHER COMPLAINTS I HAVE READ ABOUT AND IT'S NOT IF IT HAPPENS AGAIN IT'S WHEN. ALSO TONIGHT I EXPERIENCED MY REAR RIGHT SIDE DOOR IS NOT ABLE TO CLOSE AT ALL. WHICH I HAVE READ NUMEROUS COMPLAINTS ABOUT BOTH OF THESE SAFETY CONCERNS. THAT IS A HUGE SAFETY HAZARD, I AM VERY THANKFUL THAT I REALIZED THIS BEFORE DRIVING AWAY WITH MY DAUGHTER IN THE BACK SEAT. I WILL NEVER BUY ANOTHER FORD AGAIN!!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10780760October 8, 2015
POWER TRAIN
TL* THE CONTACT OWNS A 2012 FORD FOCUS. WHILE AT A STOP SIGN, THE VEHICLE FAILED TO ACCELERATE. THE VEHICLE WAS TOWED TO A DEALER WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 63,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10780808October 8, 2015
POWER TRAIN
HAD THE CAR FOR 10 DAYS, WENT TO START, AND RECEIVED A NOTICE "TRANSMISSION FAILURE- SERVICE NOW" THE CAR ENDED UP GETTING TOWED, AND NEEDED NEW TMS. EVEN AFTER THE FIX, THE CAR TRANSMISSION DRIVES AWFUL. CAR SHIFTS AT ODD TIMES, AND HAS EXTREMELY SLOW PICK UP FROM A COMPLETE STOCK. IM TERRIFIED THAT SOMETHING IS GOING TO HAPPEN TO ME WHILE DRIVING THE CAR! IVE SEEN OVER 1,000 OTHER COMPLAINTS ABOUT THIS SAME PROBLEM, AND MOST OF THESE INCIDENTS HAVE HAPPENED WHILE DRIVING AT HIGH SPEEDS. THEY ARE STATING THAT THE TRANSMISSION FAILS AND SHUTS DOWN, CAUSING THE DRIVER TO LOSE POWER OF THE CAR. I DON'T KNOW WHY THAT HAVEN'T FIXED THIS, CONSIDERING THIS COULD CAUSE SERIOUS INJURY TO SOMEONE, ALL BECAUSE THEY CHOSE TO BUY A FORD. IM NERVOUS TO DRIVE THE CAR, BECAUSE I FEAR THE TRANSMISSION WILL FAIL ON ME. FORD HAS AGREED THAT THE TRANSMISSION IS A PROBLEM, BUT THEY HAVE NOT RECALLED IT. NOW IM STUCK WITH THIS CAR THAT IM AFRAID TO DRIVE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10780633October 7, 2015
STEERING
TL* THE CONTACT OWNS A 2012 FORD FOCUS. THE CONTACT STATED WHEN STARTING THE VEHICLE, THE STEERING ASSIST MALFUNCTION WARNING LIGHT ILLUMINATED INTERMITTENTLY. THE FAILURE RECURRED TWICE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 84,264.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10779980October 6, 2015
STEERING
I WAS DRIVING IN THE INTERSTATE GOING ABOUT 65 MILES PER HOUR WITH MY CHILD IN THE CAR MY POWER STEERING WENT OUT A SEMI WAS RIGHT NEXT TO ME AND I ALMOST WENT OFF THE TRYING TO KEEP FROM HITTING IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10779982October 6, 2015
STEERING
WHILE BACKING OUT OF THE DRIVEWAY THE STEERING SUDDENLY AND WITHOUT WARNING BECAME VERY DIFFICULT TO MANAGE. THINKING THAT THIS WAS A TEMPORARY ISSUE I ATTEMPTED TO DRIVE THE VEHICLE FOR A SHORT DISTANCE BUT FELT VERY UNSAFE TO CONTINUE MY TRIP AND RETURNED HOME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10779981October 6, 2015
ELECTRICAL SYSTEM
THE VEHICLE HAS 5MPH AUTO DOOR LOCKS. WHEN YOU INITIALLY TAKE OFF THE DOORS ARE SUPPOSED TO LOCK WHEN THE VEHICLE REACHES 5MPH, THE DOORS ARE LOCKING AT 5MPH BUT THE HORN BLOWS TWICE DISTRACTING OTHER DRIVERS AND ITS NOT SUPPOSED TO DO THAT. IT STARTED THIS ABOUT JULY OF 2015 AND CONTINUES TO DO THIS INTERMITTENTLY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10780006October 6, 2015
ENGINE, POWER TRAIN, VEHICLE SPEED CONTROL
WHILE DRIVING CAR LOST PER AND ALMOST CAUSED A MAJOR ACCIDENT I WAS GOING 65 MPH COMPUTER SAID MY TRANSMISSION WAS NOT IN PARK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10780150October 6, 2015
STRUCTURE:BODY
RIGHT HAND REAR DOOR LATCH FAILURE. VEHICLE WAS MOVING FROM PARK WHEN DEFECT WAS WARNED BY THE DASHBOARD "DOOR OPEN" WARNING SYSTEM. (WARNING! THE FOLLOWING IS AN EDITORIAL, OR RANT, BY THE CAR OWNER. HE INTENDS TO SHAME THOSE AT FORD WHO DECIDE THAT THINGS LIKE DOOR LATCH ISSUES DO NOT SERVE THE BOTTOM LINE SO ARE UNIMPORTANT.) TO THOROUGHLY DESCRIBE THIS PROBLEM ONE NEED ONLY TO KNOW OF THE HUNDREDS OF THOUSANDS OF FORDS ALREADY RECALLED FOR THE SAME ISSUE. CAJOLING BY SOME SEEMS TO INCREASE THE SCOPE OF THE RECALL, WHICH DOES NOT YET INCLUDE THIS VEHICLE. AMONG OTHER THINGS, THIS IS A SAFETY CONCERN. PASSENGER SEATBELTS BEING MORE WIDELY USED DOES NOT ALLOW FOR DOOR LATCHES TO BE LESS EFFECTIVE! LET THE LUXURY OPTIONS FAIL BEFORE TEN YEARS, NOT THE BONES OF THE THING. WHO DECIDES TO CONTINUE USING BAD LATCH TECHNOLOGY FOR SO LONG? THIS IS NOT A CHALLENGE, IT IS A CHOICE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10779734October 5, 2015
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
TL* THE CONTACT OWNS A 2012 FORD FOCUS. THE CONTACT STATED THAT THE DRIVERS SIDE DOOR LATCH FAILED CAUSING THE DOOR TO BE UNABLE TO REMAIN CLOSED WHILE THE VEHICLE WAS IN MOTION. THE CONTACT HAD TO HOLD THE DOOR MANUALLY IN ORDER FOR IT NOT TO OPEN WHILE DRIVING. THE VEHICLE WAS TAKEN TO THE DEALER WHO REPLACED THE DRIVERS SIDE DOOR LATCH, BUT THE FAILURE RECURRED WITH THE REAR DRIVERS SIDE DOOR LATCH. THE VEHICLE WAS TAKEN BACK TO THE DEALER FOR REPAIRS. THE VIN WAS NOT AVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10779739October 5, 2015
STEERING
I HAD BEEN HAVING ISSUES WITH MY CAR LOSING POWER WHEN ACCELERATING AND SHUDDERING REALLY BADLY. A MONTH BEFORE THE RECALL LETTER CAM OUT FOR THE TCM (TRANSMISSION CONTROL MODULE) I TOOK IT TO THE DEALERSHIP WHERE I BOUGHT THE CAR FROM AND THEY TOLD ME IT WAS NORMAL FOR THE CAR. AFTER I GOT THE RECALL LETTER I WENT BACK FOR A FREE DIAGNOSTIC AND INFORMED THEM OF THE WARNING LIGHT THAT WAS OFTEN APPEARING THAT SAID "STEERING ASSIST FAULT SERVICE REQUIRED". THEY SAID IT WOULD BE A SEPARATE $145 TO DIAGNOSIS THAT PROBLEM. AFTER TAKING NEARLY 4 MONTHS TO GET THE PART IN MY CAR WASN'T ABLE TO SHIFT OUT OF 1ST GEAR DRIVING HOME ONE NIGHT FROM WORK SO I HAD TO FIND ANOTHER DEALERSHIP TO TAKE IT TO. THEY WERE ABLE TO REPLACE THE RECALLED PARTS WITH IN 1 WEEK AND THE SAME ISSUE WITH THE STEERING THAT I HAD DESCRIBED TO THE PREVIOUS DEALERSHIP I ALSO INFORMED THEM ABOUT. WHEN I WENT TO PICK UP MY CAR THEY TOLD ME I SHOULDN'T HAVE THAT SAME PROBLEM WITH THE MESSAGE "STEERING ASSIST FAULT SERVICE REQUIRE" AND THE STEERING WHEEL LOCKING UP. 3 WEEKS AFTER GETTING MY CAR BACK ONE NIGHT MY HUSBAND AND I GOT IN THE CAR TO DRIVE TO A RESTAURANT AND COULD EVEN LEAVE THE PARKING LOT BECAUSE THE SAME MESSAGE APPEAR AND MY CARS POWER STEERING IS NOW JUST COMPLETELY OUT. BEFORE IT WOULD CORRECT ITSELF AFTER I TURNED THE CAR OFF BUT NOW ITS JUST STUCK AND I CAN'T DRIVE MY CAR. FORD CORPORATE BASICALLY TOLD ME SINCE THERE ISN'T A RECALL IT ISN'T THEIR PROBLEM. AND THE DEALERSHIP TOLD ME THEY WOULD TOW IT AND RUN A DIAGNOSTIC AND IF IT ISN'T RELATED TO THE RECALL REPAIR I'M RESPONSIBLE TO THE COST OF TOWING AND REPAIR. ONLINE THIS REPAIR APPEARS TO BE $2,000ISH DOLLARS AND I DON'T HAVE THAT. SO BASICALLY FORD TOLD ME I WAS SOL....
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10779763October 5, 2015
POWER TRAIN
TL* THE CONTACT OWNS A 2012 FORD FOCUS. THE CONTACT STATED THAT WHILE DRIVING AT 60 MPH AND ACCELERATING, THE VEHICLE JERKED VIOLENTLY AND LOST POWER. THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION NEEDED TO BE DRIVEN MORE AND THE COMPUTER NEEDED TO BE ADJUSTED TO THE DRIVER. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 11,600.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10779381October 2, 2015
STEERING
TL* THE CONTACT OWNS A 2012 FORD FOCUS. WHILE DRIVING APPROXIMATELY 5 MPH, THE STEERING ASSIST WARNING INDICATOR ILLUMINATED AND THE STEERING WHEEL SEIZED. THE FAILURE RECURRED MULTIPLE TIMES INTERMITTENTLY. THE VEHICLE WAS TAKEN TO A DEALER FOR DIAGNOSTIC TESTING. THE MECHANIC STATED THAT THERE WAS A SHORTAGE IN THE STEERING GEAR BOX, AND THE STEERING GEAR BOX NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 45,000. UPDATED 1/14/16 LN; UPDATED 3/27/18 *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10779406October 2, 2015
SEAT BELTS:FRONT:RETRACTOR, STRUCTURE:BODY
TL* THE CONTACT OWNS A 2012 FORD FOCUS. THE CONTACT STATED THAT THERE WAS RUST ON THE BODY AND SUBFRAME OF THE VEHICLE. IN ADDITION, THE SEAT BELT RETRACTOR FRACTURED THREE TIMES. THE SEAT BELT RETRACTOR WAS REPAIRED, BUT FORD DECLINED TO REPAIR THE RUST. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 67,513.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10779095October 1, 2015
STRUCTURE:BODY:HATCHBACK/LIFTGATE, LATCHES/LOCKS/LINKAGES:DOORS:LATCH
TL* THE CONTACTS OWNS A 2012 FORD FOCUS. WHILE DRIVING APPROXIMATELY 10 MPH, THE FRONT DRIVER SIDE DOOR UNLATCHED INDEPENDENTLY WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE DOOR LATCH NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. ON ANOTHER OCCASION, THE CONTACT MENTIONED THAT THE REAR LIFTGATE UNLATCHED INDEPENDENTLY WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE REAR LIFTGATE LATCH NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 35,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10779121October 1, 2015
POWER TRAIN
DELAY ON STARTING, CHECK ENG LIGHT ILLUMINATED, VEHICLE IN REVERS AND WOULD NOT MOVE. TURNED VEHICLE OFF, CYCLED KEY AND NOTHING. CYCLED KEY 3-4 MORE TIMES NOTHING. CYCLED KEY HEARD CLICKING NOISE IN DASH AREA, CYCLED KEY ONE MORE TIME, VEHICLE STARTED AND TRANSMISSION ENGAGED, CHECK ENGINE LIGHT WAS ON. DROVE IT BACK TO THE DEALER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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