Ford Focus Complaints (2010)

287 consumer complaints on file.

#10472749August 28, 2012
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2010 FORD FOCUS. THE CONTACT STATED THAT WHILE PARKED THE VEHICLE FAILED TO START. THE CONTACT ATTEMPTED TO JUMP START THE VEHICLE WHEN SHE NOTICED SPARKS COMING FROM THE BATTERY. THE VEHICLE WAS TOWED TO THE DEALER WHO DIAGNOSE THAT THERE WAS AN ELECTRICAL SHORTAGE WHICH DAMAGED THE STARTER. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 52,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10472756August 28, 2012
WHEELS, SUSPENSION, TIRES
WAS TOLD BY DEALER THAT THE HANKOOK OPTIMO H725 BRAND TIRES ON MY CAR HAVE FAILED. I WAS ADVISED NOT TO DRIVE THE CAR FOR LONG TRIPS, AND TO REPLACE THE TIRES ASAP. I HAVE 24,000 MILES ON 3 OF THE TIRES AND 16000 ON ANOTHER. I ALREADY HAD TO REPLACE ONE TIRE BECAUSE OF A SIDEWALL BUBBLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10469340August 6, 2012
SERVICE BRAKES, SEAT BELTS, POWER TRAIN:AUTOMATIC TRANSMISSION, ELECTRICAL SYSTEM, TIRES, STRUCTURE:BODY:TRUNK LID, EQUIPMENT:APPLIANCE:AIR CONDITIONER, VISIBILITY:GLASS, SIDE/REAR, ELECTRICAL SYSTEM:IGNITION, ENGINE
TL* THE CONTACT OWNS A 2010 FORD FOCUS. THE CONTACT STATED THAT COOLANT WAS EMITTED THROUGH THE AIR CONDITIONING DUCT AND LEAKED INSIDE THE VEHICLE. THE FAILURE CAUSED ELECTRICAL PROBLEMS IN THE VEHICLE. A REPRESENTATIVE WAS SENT BY THE MANUFACTURER TO INSTALL A COOLANT FAN MOTOR ON THE VEHICLE. THE CONTACT STATED THAT AFTER THE INSTALLATION, THE FAILURE PERSISTED. THE MANUFACTURER WAS NOTIFIED WHO OFFERED NO FURTHER ASSISTANCE. THE FAILURE MILEAGE WAS 28,000. ..UPDATED 09-26-12 *BF THE CONSUMER STATED WHEN COOLANT CAME OUT OF THE AIRDUCTS IT GOT ON THE CONSUMER'S FACE. WHEN THE CONSUMER APPLIED THE BRAKES THE VEHICLE WENT IN REVERSE. THE BRAKES WERE APPLIED AGAIN, THE CONSUMER HIT THE STEERING WHEEL AND THE SEAT BELT UNBUCKLED. THE COOLANT THAT CAME OUT OF THE AIRDUCTS ALSO REACHED THE INTERIOR FLOOR AND BEHIND THE CONSOLE. OTHER ISSUES WITH VEHICLE ARE THE TIRES THAT HAVE ALWAYS LOOKED WORN, WHEN THE BRAKES WERE APPLIED THE VEHICLE WOULD ACCELERATE, RPMS WOULD INCREASE AND ENGINE REVS, TOXIC AND BURNING WIRE ODORS, EXCESSIVE HEAT FROM THE ENGINE, METAL GRINDING SOUNDS FROM UNDER THE HOOD, VIBRATING AND ROUGH RIDING, THE TRUNK OPENS ON ITS OWN, COMPRESSING SOUND WHILE AIR CONDITION IS RUNNING, WINDOWS WERE ICING ON THE EXTERIOR OF DRIVER AND PASSENGER WINDOWS, AND RUST ON THE IGNITION. UPDATED 10/01/2012 *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10469101August 3, 2012
ENGINE, FUEL SYSTEM, GASOLINE, LATCHES/LOCKS/LINKAGES
TL* THE CONTACT OWNS A 2010 FORD FOCUS. THE CONTACT STATED THAT WHEN THE DOOR LATCH BUTTON WAS DEPRESSED THE BUTTON WOULD IMMEDIATELY RELEASE, CAUSING THE DOORS TO REMAIN UNLOCKED. THE CONTACT STATED THAT THE FAILURE RECURRED INTERMITTENTLY. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 48,670 AND THE CURRENT MILEAGE WAS 48,889. UPDATED 09/05/12*LJ THE CONSUMER ALSO STATED THE RPM FLUCTUATED AT IDLE. ALSO, THE VEHICLE WAS CONSUMING AN EXCESSIVE AMOUNT OF GAS. UPDATED 09/10/12
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10468912August 2, 2012
SUSPENSION
STEERING WHEEL VIBRATION IS FELT UPON APPLICATION OF THE BRAKES. THE VIBRATIONS ARE STRONGER AT HIGHER SPEEDS. AN AUTOMOTIVE SPECIALIST TOLD ME IT IS A CHARACTERISTIC OF THE FORD FOCUS DUE TO UNDERDESIGNED SUSPENSION COMPONENTS. THIS CAN CREATE A POTENTIAL SAFETY HAZZARD AT INTERSTATE SPEEDS (65MPH) DUE TO THE STRONG VIBRATIONS IN THE STEERING WHEEL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10468893August 1, 2012
FUEL/PROPULSION SYSTEM
WAS DRIVING IN TOWN AND MY INFORMATION DISPLAY NOTIFIED ME THAT THE CAR HAD 50 MILES LEFT TO EMPTY. SUDDENLY INFO DISPLAY STARTED DROPPING 1 OR 2 MILES EVERY 10-30 SECONDS AND WENT FROM 50 MILES TO 8 MILES TO E IN LESS THAN 10 MILES. I WAS LUCKY TO BE DRIVING IN TOWN. IF I HAD BEEN ON THE INTERSTATE I COULD HAVE RUN OUT OF GAS WITHOUT ENOUGH WARNING AND COULD HAVE CAUSED AN ACCIDENT. NOT SURE IF THE DISPLAY WAS INACCURATE AND I HAD MORE GAS? FOR PERSPECTIVE: IF INFO DISPLAY SHOWS THAT CAR IS GETTING AN AVERAGE 35.4 MPG AND HOLDS 13.5 GALLONS, SHOULD GET 477 MILES PER TANK. I ADDED 11.4 GALLONS, AND INFO SHOWED 441 MILES TO EMPTY. 441/ 35.4MPG = 12.45 GALLONS SHOULD BE IN TANK. 12.45 GALLONS - 11.4 ADDED = 1.05 GALLONS LEFT IN TANK AT FILL UP, WHICH SHOULD HAVE SHOWN = 37.17 MILES TO EMPTY, NOT 8. I WILL KEEP AND EYE ON THIS AND SEE IF IT HAPPENS AGAIN. I WILL ALSO KEEP TRACK OF MILEAGE AND CALCULATE MY MPG. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10468523July 26, 2012
SEATS:FRONT ASSEMBLY:HEAD RESTRAINT
2010 FORD FOCUS. CONSUMER STATES PROBLEM WITH VEHICLE HEAD RESTS *TGW THE CONSUMER STATED THE HEAD REST FORCED HER TO LEAN FORWARD AND THEY COULD NOT BE ADJUSTED. THE CONSUMER STATED SHE HAD TO TURN THE HEAD REST BACKWARDS IN ORDER TO DRIVER THE VEHICLE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10466870July 21, 2012
AIR BAGS
I OWN AND OPERATE WEST WARWICK AUTO BODY IN WEST WARWICK RI 02893. WE REPAIRED THIS CAR IN MARCH AND FORD MOTOR CO HAS A AIR BAG SENSOR STILL ON BACK ORDER.THE CUSTOMER IS DRIVING THIS CAR WITH THE AIR BAG LIGHT ON AND WE ARE VERY UNCOMFORTABLE WITH THIS AND SO IS THE CUSTOMER. WE HAVE HAD A WRIITEN COMPLAINT IN WITH FORD SINCE APRIL 11,2012 THE COMPLAINT # IS [XXX]. THE PART # ON BACK ORDER IS AS4Z54632A22A. PLEASE CALL ME ON THIS WE REALLY WOULD LIKE HELP. FORD HAS NOT BEEN HELPFULL AT ALL. THE CUST NAME IS [XXX] HIS PHONE # IS [XXX]. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10465574July 13, 2012
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
WHEN I WAS DRIVING, THE CAR WOULD LOSE POWER. SOMETIMES, IT WOULD JUST SLOW RANDOMLY, AND MANY TIMES IT WOULD JUST LOSE ALL THROTTLE AND STOP. IT HAPPENED ON THE HIGHWAY GOING OVER 65 MPH, ON A BUSY STREET TRAVELING 40 MPH, AND IN THE MIDDLE OF A TURN AT A BUSY INTERSECTION. APPARENTLY, THIS IS HAPPENING TO MANY FORD FOCUSES (HTTP://WWW.FOCUSFANATICS.COM/FORUM/SHOWTHREAD.PHP?T=271461), AND SOMETHING MUST BE DONE ABOUT THIS. IT IS DANGEROUS. NOT ONLY IS IT NOT COVERED UNDER THE POWERTRAIN WARRANTY, IT IS $600 TO FIX! THIS IS AWFUL, AND IT SHOULD BE RE-CALLED. SOMEONE WILL END UP GETTING KILLED, AND FORD SHOULD BE SUED FOR THEIR DEATH. IF THIS IS HAPPENING TO SO MANY CARS THEY SHOULD NOT PAY TO FIX IT, IT SHOULD BE RECALLED! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10463122June 26, 2012
POWER TRAIN, VEHICLE SPEED CONTROL
ON JUNE 22, THE MECHANIC'S WRENCH APPEARED IN THE DASHBOARD WHILE SITTING IN IDLE WITH THE GEAR SHIFT IN PARK. THE FORD MANUAL STATES THAT THE WARNING SIGN IS RELATED TO THE THROTTLE/TRANSMISSION. I TURNED THE MOTOR OFF AND RESTARTED THE CAR AND THE MECHANIC'S WRENCH WENT AWAY. ON JUNE 25TH, THE MECHANIC'S WRENCH APPEARED AGAIN WHILE DRIVING AT ABOUT 30 MPH AND THE CAR STARTED TO JERK. IT WAS HARD TO KEEP IT IN THE ROAD. I DROPPED IT OFF AT THE DEALERSHIP AND THEY SAID THEY COULD NOT FIND ANY CODES REGISTERED IN THE COMPUTER SYSTEM. THEY STATED THEY COULD NOT FIND ANYTHING WRONG AND EVEN CHECKED ON THE FORD WEBSITE BUT COULD NOT FIND ANYTHING. I WAS TOLD TO BRING IT BACK IF IT HAPPENS AGAIN. THIS DOES NOT HELP BECAUSE I KNOW SOMETHING IS WRONG OR THE LIGHT WOULD NOT COME ON AND THE CAR WOULD NOT ACT THE WAY IT HAD. I AM AFRAID TO DRIVE THE CAR IN FEAR OF HAVING AN ACCIDENT. FORD IS NOT CONCERNED ABOUT THIS SAFETY ISSUE. THERE SHOULD BE A RECALL ON THIS PROBLEM SINCE I HAVE SEEN MANY ONLINE COMPLAINTS ABOUT THIS SAME ISSUE. PLEASE DON'T WAIT UNTIL SOMEONE DIES LIKE THE ISSUE THAT LOOMED AROUND THE FORD PINTO THAT CAUGHT FIRE ON IMPACT DUE TO WHERE THE GAS TANK WAS LOCATED. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10462248June 19, 2012
TIRES
I BOUGHT THIS CAR NEW WITH 182 MILES ON IT. I HAD ALL OF THE SERVICE PERFORMED AT THE DEALERSHIP WHERE I BOUGHT IT (ALL-STAR FORD IN PALESTINE, TX), BEGINNING WITH THE OIL CHANGES. AT THE FIRST OIL CHANGE, I HAD THE TIRES ROTATED. AFTER THAT, I HAD THEM ROTATED AT EVERY OTHER OIL CHANGE (WITHOUT EXCEPTION) AND AT 18,940 MILES, I AM TOLD THAT ALL FOUR OF THE TIRES ARE "CUPPED" ON THE INSIDE TREAD. ALL THE DEALERSHIP WANTS TO DO IS SELL ME MORE TIRES AND SUGGEST THAT I HAVE THEM ROTATED AT EVERY OIL CHANGE. FOR A CAR THAT HAS LESS THAN 20,000 MILES ON IT, THIS IS UNACCEPTABLE. MY FIRST REACTION WAS TO PUT IT BACK INTO THE SHOWROOM! RIGHT THROUGH THE GLASS WINDOWS! BUT, I REFRAINED. NONETHELESS, THIS IS A DESIGN DEFECT AND SHOULD BE CORRECTED BY THE MANUFACTURER. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10460337June 2, 2012
LATCHES/LOCKS/LINKAGES
FIRST AUTOMATIC DOOR LOCK PROBLEM: THE PASSENGER SIDE REAR DOOR LOCK WILL NOT RESPOND TO FOB, INTERIOR AUTO DOOR LOCK OPENER OR MANUAL INTERVENTION. REPAIR SHOP CHECKED FUSE, BUT IT WAS OK. LATER THAT DAY THE LOCK BEGAN TO WORK. A FEW DAYS LATER IT STOPPED WORKING AND HAS NOT WORKED SINCE. DOOR IS UNUSABLE BECAUSE IT IS LOCKED. SECOND AUTOMATIC DOOR LOCK PROBLEM: THE DRIVER'S SIDE REAR DOOR LOCK STOPPED LOCKING. WON'T RESPOND TO FOB, INTERIOR AUTO DOOR LOCK OPENER OR MANUAL INTERVENTION. DOOR CAN NOT BE LOCKED. THIRD AUTOMATIC DOOR LOCK PROBLEM: PASSENGER SIDE DOOR WON'T UNLOCK USING FOB, INTERIOR AUTO DOOR LOCK OPENER. MANUAL INTERVENTION USING INSIDE DOOR HANDLE OPENS THE DOOR. FOURTH AUTOMATIC DOOR LOCK PROBLEM: I HOPE IT WON'T BE THE DRIVERS DOOR!!! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10458339May 14, 2012
ENGINE
FOCUS WOULD LOSE RPM'S WHEN IDLING, WOULD ALMOST STALL. TOOK TO DEALERSHIP AND THEY FIRST SAID IT WAS DUE TO TANK BEING TOPPED OFF AND SAID IT WAS CORRECTED. PROBLEMS STILL EXISTED SO TOOK BACK 2 MORE TIMES AND FINALLY SAID IT WAS A SENSOR. REPLACED AND WORKED FINE FOR COUPLE OF YEARS. NOW IT IS HAVING SAME PROBLEM, SEEMS THE SENSOR FOR THE IDLE IS NOT MADE VERY WELL. HAVE APPOINTMENT SCHEDULED TO TAKE IN FOR REPAIRS. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10456953April 30, 2012
LATCHES/LOCKS/LINKAGES
TL* THE CONTACT OWNS A 2010 FORD FOCUS. THE CONTACT STATED THAT THE REAR DOOR LOCKS COULD NOT BE LOCKED OR UNLOCKED MANUALLY OR WHEN USING THE KEYLESS ENTRY REMOTE. THE CONTACT TOOK THE VEHICLE TO A LOCAL DEALER WHERE THE DEALER ADVISED THAT THEY WERE UNABLE TO DETERMINE THE FAILURE. IN ADDITION, THE DOORS COULD NOT BE UNLOCKED FROM INSIDE THE VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 40,000. UPDATED 05/31/12*LJ
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10456081April 23, 2012
ENGINE AND ENGINE COOLING
TL* THE CONTACT OWNS A 2010 FORD FOCUS. THE CONTACT STATED THAT ANOTHER VEHICLE CRASHED INTO THE SIDE OF THE VEHICLE. THE AIR BAGS DID DEPLOY AND THE CONTACT SUSTAINED MINOR INJURIES. A POLICE REPORT WAS FILED. THE VEHICLE COULD NOT BE SHUT OFF NOR SHIFTED INTO PARK FOLLOWING THE CRASH. THE VEHICLE WAS TOWED BY THE CONTACT'S INSURANCE COMPANY WHO RULED THE VEHICLE AS DESTROYED. THE CONTACT WAS INFORMED THAT THE IGNITION WIRES HAD TO BE CUT TO SHUT THE VEHICLE OFF. THE FAILURE AND THE CURRENT MILEAGE WAS 43,648.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10455525April 17, 2012
SUSPENSION
VEHICLE CONSTANTLY "BOTTOMS OUT" OVER MINOR POT HOLES IN ROAD OR OVER SPEED BUMPS...IF DIP IN FREEWAY AT FREEWAY SPEEDS THE JOLT WILL KNOCK YOUR TEETH OUT. BEEN TO DEALER AND INDEPENDENT MECHANICS AND ALL SAY THAT SUSPENSION SYSTEM IS INTACT AND NOTHING BENT OR BROKEN. IT IS HORRIBLE HOWEVER TO HAVE TO EXPERIENCE. THE SHOCKS MUST BE HORRIBLE AND NOT WELL BUILT FOR THE CAR. HAVE HAD CONSTANT TIRE WEAR FROM POOR ALIGNMENT AND AGAIN, IT'S THE FRONT SUSPENSION THAT DOES NOT HOLD. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10455430April 16, 2012
AIR BAGS
TL* THE CONTACT OWNS A 2010 FORD FOCUS. THE CONTACT STATED THAT WHILE DRIVING 40 MPH, HE WAS INVOLVED IN A HEAD ON CRASH AND NONE OF THE AIR BAGS DEPLOYED. THE CONTACT ALSO MENTIONED THAT THE AUTOMATIC SWITCH FAILED SINCE THE ENGINE WAS STILL RUNNING AFTER THE CRASH. THE CONTACT DID NOT FILE A POLICE REPORT AND NO INJURIES WERE REPORTED. THE VEHICLE WAS NOT TAKEN TO THE DEALER AND THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND THE CURRENT MILEAGE WAS 52,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10454630April 9, 2012
SUSPENSION
CAR BOTTOMS OUT BAD IT DOES NOT MATTER IF YOU ARE DOING FIVE MPH OVER A SPEED BUMP OR 35 MPH AND GO INTO A CORNER MOST OF THE TIME THE CAR WILL BOTTOM OUT AND IF YOU ARE OUT ON THE FREEWAY DOING 65 MPH AND HIT A DIP OR A SHARP CORNER IN THE ROAD HOLD ON BECAUSE IT ALMOST JARS YOUR TEETH LOOSE BECAUSE IT BOTTOMS OUT SO BAD I HAVE HAD TO CHECKED BY FORD NOTHING CAN BE DONE ABOUT IT TOLD IT WAS JUST THE NATURE OF THIS CAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10454632April 9, 2012
ELECTRICAL SYSTEM, LATCHES/LOCKS/LINKAGES
ALL BUT THE DRIVER'S DOOR WOULD NOT UNLOCK. I TRIED THE INSIDE DOOR LATCH, THE OUTSIDE DOOR LATCH, KEY FOB, AND EVEN TRIED TO UNLOCK WITH THE KEY FROM THE OUTSIDE. CAR WAS TAKEN TO FORD DEALER TWICE WHEN GETTING THERE EVERYTHING WORKED FINE THIRD TIME IT WOULD NOT UNLOCK FOR THEM THEY REPLACED DOOR LOCK LATCH 'ACTUATOR ASSEMBLY AND DOOR LOCK SWITCH ASSEMBLY. WORKED FINE FOR ABOUT A WEEK AND STARTED DOING THE SAME THING CALLED AND GOT APPOINTMENT FOR THAT FRIDAY GOT READY TO TAKE IN AND THEY STARTED WORKING AGAIN AND HAVE WORKED SINCE BUT STILL CONCERNED ABOUT THIS HAPPENING AND US NOT BEING ABLE TO GET OUT OF THE CAR PERIOD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10452349March 20, 2012
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2010 FORD FOCUS. THE CONTACT WAS DRIVING 55 MPH WHEN HE CRASHED INTO A DEER. THE IMPACT CAUSED THE ROOF TO DETACH FROM THE VEHICLE. THE CONTACT SPOKE WITH THE MANUFACTURER AND INQUIRED OF HOW THE ROOF WAS SECURED TO THE VEHICLE BUT THE MANUFACTURER WOULD NOT PROVIDE THE REQUESTED INFORMATION. THE CONTACT SPOKE TO A LOCAL MECHANIC AND WAS ADVISED THAT THE ROOF SHOULD HAVE BEEN WELDED MUCH MORE SECURELY THAN WHAT IT WAS. THE VEHICLE WAS DESTROYED. THE FAILURE AND THE CURRENT MILEAGES WERE 15,000. UPDATED 04/19/12*LJ UPDATED 05/02/12
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0

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