Ford Focus Complaints (2012)

3,803 consumer complaints on file.

#10915410October 11, 2016
UNKNOWN OR OTHER
TRANSMISSION SHUTTERS AND HESITATES WHILE DRIVING. THERE IS A GRINDING NOISE WHEN YOU GIVE GAS AFTER TURNING A CORNER. DEALERSHIP JUST REPROGRAMS AND SAYS IT HAS TO ADJUST TO DRIVER BUT IT NEVER FIXES THE ISSUE. I WORRY A WRECK MAY HAPPEN IF THE I CAN'T MAKE THE CAR RESPOND TIMELY BECAUSE OF THE HESITATION. NOW THEY WANT TO CHARGE AND I REFUSE! LOVE THE CAR BUT HATE THE TRANSMISSION. YOU REQUIRED A DATE BELOW THAT THIS HAPPENED BUT THIS IS A DAILY ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10915091October 10, 2016
STEERING
HAD THE STEERING ASSIST FAULT ERROR COME ON AGAIN FOR THE THIRD TIME IN A MONTH-SECOND TIME IN LESS THAN A WEEK. I WAS COMING TO A STOP, DRIVING LESS THAN 5MPH WHEN IT HAPPENED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10915117October 10, 2016
VISIBILITY/WIPER
WHILE DRIVING AT 40 MPH, WEATHER CLEAR 80 DEGREES, MY SUNROOF EXPLODED/SHATTERED. I CHECKED TO SEE IF IT HAD BEEN HIT BY A ROCK OR OBJECT AND NONE WERE SEEN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10914428October 7, 2016
STEERING
WHEN THE CAR IS PUT INTO DRIVE OR REVERSE THE STEERING LOCKS AND YOU CANNOT CONTROL THE STEERING. I ALMOST HIT CAR NEXT TO ME AT A GROCERY STORE PARKING LOT AND MY GARAGE WALL WHILE BACKING OUT. IT HAPPENS IN MY DRIVEWAY, STORE PARKING LOTS, WHERE EVER I GO AND THE MECHANIC EXPERIENCED IT AT THE DEALER. THE DEALER FOUND IT TO BE THE ELECTRONIC POWER STEERING SYSTEM HAS FAILED AND IT NEEDS A NEW ONE COSTING $2,141.34.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10914448October 7, 2016
FUEL/PROPULSION SYSTEM
PURCHASED A USED 2012 FORD FOCUS WITH 89,000 MILES. I'VE OWNED THE CAR FOR TWO YEARS. I RECENTLY BEGAN SMELLING FUEL. AFTER FILLING THE FUEL TANK I BEGAN LOOKING FOR THE SOURCE OF THE LEAK. I JACKED UP THE REAR OF THE VEHICLE AND NOTICED A FUEL LEAK AND THE FUEL TANK WAS PLASTIC. I TOOK IT TO A DEAL FOR THE DOOR LATCH RECALL AND WAS INFORMED IT NEEDS A FUEL TANK DO TO A CRACK ON THE TOP OF THE TANK. THE COST OF THE NEW TANK INSTALLED IS $1340.00 WITCH INCLUDED THE LABOR. THERE IS NO WAY A FUEL TANK SHOULD CRACK IN FOUR YEARS. THE VEHICLE HAS NEVER BEEN IN AN ACCIDENT. THERE IS A FUEL TANK RECALL ON FORD FUSION AND LINCOLN MILLAN, WITCH ALSO HAVE PLASTIC TANKS. THIS IS REMINDING ME OF THE 70'S WHEN AMERICAN CAR MANUFACTURING WAS TERRIBLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10914816October 7, 2016
ELECTRONIC STABILITY CONTROL (ESC), STEERING, UNKNOWN OR OTHER
MY TRANSMISSION SHUTTERS VERY BADLY I HAVE HAD IT AT THE DEALER IN LOS LUNAS NEW MEXICO. IT IS STILL NOT FIXED. MY STREERING ASSIST LIGHT CAME ON AND IHAVENO POWER STEERING. AFTER THE LAST OIL CHANGE TO CHANGE OIL LIGHT WILL NOT GO OFF EVEN AFTER THE RESET PROCEDURES HAVE BEEN FOLLOWED. THE LIGHTER DOES NOT WORK. O AND TO TOP IT OFF I JUST GOT A RECALL LETTER SOMETHING TO DO WITH ELECTRICAL FAILURE . BUT HAD NOTHING TO DO WITH THE ABOVE PROBLEMS. THIS IS WAY MANY FOR A CAR OF ITS AGE I AM SURE I HAVE A LEMON. WHAT CAN BE DONE?
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10914830October 7, 2016
STEERING
WHILE DRIVING THE ELECTRICAL POWER STEERING ASSIST FAILED (DASHBOARD INDICATOR AND LOSS OF POWER STEERING). THIS HAS HAPPENED ABOUT EIGHT (8) TIMES. WHEN THIS OCCURS THE VEHICLE BECOMES ALMOST IMPOSSIBLE TO NAVIGATE, ON TWO OCCASIONS ALMOST LEADING TO ACCIDENTS. IN THIS CONDITION THE VEHICLE POSES A SERIOUS PERSONAL AND PUBLIC SAFETY RISK. I TOOK THE VEHICLE TO MY LOCAL FORD DEALER (METRO FORD OF MADISON, WI) WHO KEPT IT FOR FOUR (4) DAYS. THEY STATED FROM THE VERY BEGINNING THAT THEY KNOW NOTHING ABOUT THE STEERING PROBLEM, TESTED THE CAR FOR FOUR DAYS AND CHARGED ME $150.00 FOR TEST THAT PRODUCED NO RESULTS. WITHIN TWO (2) HOURS TO PICKING UP THE VEHICLE THE ELECTRIC POWER STEERING SYSTEM FAILED MULTIPLE TIMES. FORD NEEDS TO ISSUE A RECALL AND REPLACE THE ELECTRIC POWER STEERING SYSTEM IMMEDIATELY AT NO COST TO THE OWNER. OR JUST BUY THE VEHICLE BACK FROM THE OWNER. I BELIEVE THIS VEHICLE POSES A GREAT PUBLIC DANGER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10914834October 7, 2016
STEERING
A MESSAGE OF "STEERING ASSIST MALFUNCTION" APPEARS. LOSE POWER STEERING ..HARD TO DRIVE. WHEN YOU TURN OFF THE CAR AND TURN IT BACK ON IT "FIXES" ITSELF AND YOU CAN DRIVE. OTHERWISE, VERY DIFFICULT TO DRIVE. VERY HARD TO TURN WHEN DRIVING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10914172October 6, 2016
POWER TRAIN
SHORTLY AFTER PURCHASING MY VEHICLE THE TRANSMISSION STARTED HAVING ISSUES. IT HAS BEEN "FIXED" NOW SEVERAL TIMES. CURRENTLY AT TIMES WHEN YOU ACCELERATE THE RPMS WILL JUMP AND THE ENTIRE CAR WILL HESITATE AND VIBRATE. THEY HAVE REPLACED THE CLUTCH PACKS A FEW TIMES AND THE TCM AND REPROGRAMMED THINGS SEVERAL TIMES AND THE ISSUE KEEPS RECURRING. AT TIMES IM NOT SURE IF THE CAR IS GOING TO ACCELERATE. THE DATE I STATED THIS HAPPENED IS THE MOST RECENT DATE THAT THE ISSUE OCCURRED IT HAS BEEN HAPPENING SINCE I GOT THE CAR 4 YEARS AGO. WHAT A TERRIBLE FIRST BRAND NEW CAR EVER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10914188October 6, 2016
LATCHES/LOCKS/LINKAGES
TL* THE CONTACT OWNS A 2012 FORD FOCUS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V643000 (LATCHES/LOCKS/LINKAGES) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10914236October 6, 2016
STRUCTURE:BODY
I RECEIVED A SAFETY RECALL 16S30 LETTER FROM FORD ON 10/6/2016. I CALLED MY LOCAL FORD DEALER & WAS TOLD THEY DO NOT HAVE A REMEDY FOR THE SIDE DOOR LATCH PROBLEM & TO CALL BACK IN APRIL, MAY OR JUNE OF 2017. LETTER SAYS IF THERE ARE SYMPTOMS TO CALL MY DEALER FOR DIAGNOSIS & REPAIR. I DO NOT KNOW WHAT SYMPTOMS ARE, & HOW CAN THEY REPAIR IF PARTS ARE NOT AVAILABLE UNTIL NEXT YEAR? NOW I'M AFRAID TO DRIVE FOR MYSELF AND MY PASSENGERS. NOT ENOUGH SPECIFIC INFO PROVIDED. RECALL CAUSES MORE FRIGHT THAN IF I DIDN'T EVEN KNOW ABOUT THE PROBLEM TO BEGIN WITH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10914303October 6, 2016
SEATS
AS I WAS GOING AROUND A CORNER TO ENTER THE FREEWAY SOMETHING BROKE IN THE SEAT BACK AND THERE ISN'T MUCH SUPPORT ANY LONGER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10914306October 6, 2016
ELECTRICAL SYSTEM
THE PASSENGER FRONT WINDOW STOPPED WORKING AND I'M AFRAID THERE IS AN ELECTRICAL SHORT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10913986October 5, 2016
ELECTRICAL SYSTEM, VISIBILITY/WIPER
TL* THE CONTACT OWNS A 2012 FORD FOCUS. WHILE DRIVING VARIOUS SPEEDS, THE FRONT WINDSHIELD WIPERS OPERATED INDEPENDENTLY. WHEN THE FRONT WINDSHIELD WIPERS WERE ACTIVATED, THE WIPERS FAILED TO OPERATE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE WIPER SWITCH AND STEERING ANGLE SENSOR FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. IT WAS LATER DIAGNOSED THAT THE MAIN COMPUTER SYSTEM FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 52,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10914054October 5, 2016
STRUCTURE:BODY
THE REAR DRIVER SIDE DOOR WILL NOT LATCH PROPERLY, I HAVE TO RESTRAIN THE DOOR WITH A SEAT BELT IN ORDER FOR THE DOOR TO NOT OPEN WHILE DRIVING, THERE IS NO CURRENT RECALL ON THIS MODEL FOR FORD FOCUS BUT THERE IS ON OTHER FORD VEHICLES FOR THE SAME ISSUE, THIS IS THE SECOND TIME THIS VEHICLE HAS HAD DOOR LATCH ISSUES, THE FIRST WAS JUST UNDER A YEAR PRIOR FOR THE DRIVER DOOR, WHICH OPENED WHILE I WAS DRIVING, THE LATCH AT THAT TIME WAS COVERED UNDER THE VEHICLES EXTENDED WARRANT BUT TOOK OVER A MONTH TO REPAIR AT THE DEALER, I DO NOT HAVE ANY POLICE REPORTS, BUT WHEN THE SECOND LATCH FAILED I DID FILE A COMPLAINT WITH FORDS MAIN 800 NUMBER WHERE THEY TOLD ME THE PRODUCT WOULD BE REPLACED, UPON TALKING WITH THE FORD DEALERSHIP TO SCHEDULE AN APPOINTMENT TO HAVE THE REPAIRS DONE, THE DEALERSHIP PROMPTLY TOLD ME THAT THE REPAIRS ARE NOT COVERED AND THAT I WOULD HAVE TO PAY $700 TO HAVE THEIR FAULTY PRODUCT REPAIRED. AS OF RIGHT NOW THE DOOR LATCH REMAINS UN-REPAIRED AND I HAVE A SEAT BELT TETHERED TO THE REAR DOOR TO KEEP IT FROM OPENING WHILE THE VEHICLE IS IN MOTION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10913597October 4, 2016
STRUCTURE:BODY
RECALL ON THE DOOR LATCHES. MY DRIVERS SIDE BACK DOOR WILL NOT CLOSE AND LATCH. I HAVE CONTACTED THE DEALERSHIP. THEY'VE ORDERED AN EMERGENCY REPLACEMENT BUT SAYING IT'S GOING TO BE 2-3 WEEKS BEFORE IT ARRIVES. AT THIS POINT I'M DRIVING WITH MY BACK DOOR LITERALLY TIED CLOSED. SINCE IT WON'T LATCH THE DOOR OPEN ALARM IS DINGING CONSTANTLY WHEN DRIVING. MY COMPLAINT IS FIRST OF ALL IF FORD KNEW THIS WHY AREN'T REPLACEMENT PARTS AVAILABLE? SECOND OF ALL I FEEL LIKE THEY SHOULD BE RESPONSIBLE FOR GETTING ME IN A CAR THAT IS SAFE WHILE WAITING ON PARTS TO BECOME AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10913603October 4, 2016
STEERING
MY 19 YEAR OLD DAUGHTER DRIVES THIS CAR AND IS IN COLLEGE AWAY FROM HOME. SHE GOT IN HER CAR IN THE PARKING GARAGE AT HER APARTMENT, CRANKED IT, AND THE "STEERING ASSIST DEFAULT" MESSAGE LIT AND SHE WAS UNABLE TO STEER THE CAR. THANKFULLY, SHE WASN'T DRIVING ANYWHERE WHEN THIS OCCURRED OR IT COULD HAVE BEEN VERY BAD. WE HAD TO HAVE THE CAR TOWED TO A FORD DEALERSHIP, AND THEY TELL US THAT IT'S GOING TO COST $2,000 TO REPAIR!!!!! NOT ACCEPTABLE!!!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10913825October 4, 2016
STEERING
THE POWER STEERING ON MY 2012 FORD FOCUS GOES OUT INTERMITTENTLY, ONCE WHEN I WAS DRIVING, BUT THEN IT CAME BACK ON BEFORE I HAD A CHANCE TO STOP. USUALLY IT GOES OUT AS I BEGIN TO MOVE MY CAR AWAY FROM ITS PARKING PLACE. I HAVE TO SHUT THE CAR OFF, RESTART IT AND HOPE THE PROBLEM GOES AWAY. ONE TIME THE PROBLEM DIDN'T GO AWAY IN SPITE OF MY STOPPING AND RESTARTING THE CAR, AND I HAD TO DRIVE IT THE REST OF THE WAY HOME WITHOUT POWER STEERING. NO FUN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10911188October 3, 2016
STEERING
STEERING ASSIST QUIT WORKING DURING STARTING OF VEHICLE. WARNING LIGHT CAME ON TO TAKE CAR FOR SERVICE. CAR VERY VERY VERY HARD TO STEER. TAKING CAR FOR SERVICE TOMORROW. STILL DRIVING THE CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10911213October 3, 2016
FUEL/PROPULSION SYSTEM
I WENT TO FORD LATE SEPTEMBER FOR MY CAR STALLING AND WAS TOLD MY TRANSMISSION WAS FAILING AGAIN. MY TRANSMISSION HAD ALREADY FAILED ONCE ON A 2012. FORD FIXED IT AND THEN A COUPLE DAYS LATER MY CHECK ENGINE LIGHT WAS ON. I BROUGHT IT BACK AND FORD SAID MY FUEL TANK HAD COLLAPSED AND THAT I WOULD NEED TO PAY $2K TO REPLACE IT. I'D NEVER HEARD OF FUEL TANKS NOT LASTING THE LIFE OF THE VEHICLE. I DID FURTHER RESEARCH AND FOUND OUT FORD HAS RELEASED A TSB FOR THIS KNOWN ISSUE WHICH IS A PRECURSOR TO A RECALL. I AM NOT SURE WHY FORD WOULD NOT COVER A FAULTY FUEL TANK AND I AM NOT SURE HOW THIS IS NOT A SAFETY ISSUE WHEN MY CAR CAN STALL OR LEAK FLAMMABLE LIQUID OR FUMES. I'VE READ THAT OTHER FOCUS OWNERS HAVE HAD THEIRS REPLACED TWICE OR MORE SO I AM NOT CONFIDENT FORD ACTUALLY HAS A SOLID FIX TO THE ISSUE AND I DO NOT FEEL SAFE DRIVING MY CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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