Ford Focus Complaints (2014)

2,661 consumer complaints on file.

#11612565September 4, 2024
POWER TRAIN
The contact owns a 2014 Ford Focus. The contact stated while driving at an undisclosed speed, the vehicle unexpectedly downshifted with the check engine warning light illuminated. The vehicle was towed to the dealer where it was diagnosed that the transmission clutch had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 41,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11612256September 3, 2024
POWER TRAIN
The contact owns a 2014 Ford Focus. The contact stated that while accelerating at various speeds, or while the vehicle was idling, the vehicle was jerking and hesitating before the vehicle accelerated. The message to service the transmission was displayed on the instrument panel. The contact had received notification of Customer Satisfaction Program: 14M02. The vehicle had been taken to the dealer where the repair was completed on July 31st, 2024. After receiving the repair, the failure reoccurred and became more persistent and pronounced. The transmission failure, Hill Ascend Assist, and check engine warning lights were illuminated. The dealer was contacted but the vehicle had not been taken back to the dealer. The vehicle was taken to an independent mechanic where it was diagnosed that the input shaft had failed. The vehicle had not been repaired. The manufacturer was not made aware of the failure. The failure mileage was 72,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11610725August 25, 2024
POWER TRAIN
I have a recall on the transmission control module which is out on my vehicle. I got the letter about the recall then mine went out. Thornhill Ford in chapmanville WV does not want to replace this part they are trying to say it's not defective and I know it is code test says exactly that. Even if it isn't they have to replace one time free of charge. They refuse to replace and want to charge me 400$ please help with getting the part fixed on my car. I need my vehicle for work and childcare
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11610207August 22, 2024
STEERING
The contact owns a 2014 Ford Focus. The contact stated while the vehicle was parked, the "Steering Assist Fault" message was displayed on the instrument panel. The vehicle was taken to an independent mechanic to be diagnosed. The contact was informed that the steering rack needed to be replaced. The independent mechanic also made the contact aware of NHTSA Campaign Number: 14V514000 (Steering); however, the VIN was not included. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 96,520.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11608198August 13, 2024
POWER TRAIN
The contact owns a 2014 Ford Focus. The contact stated while driving at an undisclosed speed, the contact became aware of a failure with the transmission. The contact stated that the vehicle stalled and was jerking with the check engine warning light illuminated. The contact was able to restart the vehicle; however, the failure recurred. The vehicle was taken to the dealer and was diagnosed with transmission failure. The contact was informed that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to the NHSTA Hotline for assistance. The failure mileage was approximately 82,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11607662August 10, 2024
ENGINE
Engine service now popped up on my dashboard and the car did not want to drive it wanted to stall out and die, car is not driveable. Have not had the car long only 8 months I’ve had this car, this car has been having transmission issues since we bought it and we also were sold this car with a known recall. Dealership will not do anything to fix these issues and I am going to be without a car and way to work.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11607238August 8, 2024
POWER TRAIN
The contact owns a 2014 Ford Focus. The contact stated while shifting to reverse(R) and depressing the accelerator pedal, the vehicle made an abnormal sound, jerked, and failed to properly respond. A message indicating transmission failure was displayed. The contact stated that the failure had been recurring. The vehicle was taken to the dealer, where the transmission control module was replaced; however, the failure persisted. The dealer informed the contact that transmission needed to be replaced out-of-pocket. The contact declined to pay for the repair. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 137,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11606850August 6, 2024
POWER TRAIN
The contact owns a 2014 Ford Focus. The contact stated when starting the vehicle and shifting into drive(D), the vehicle would hesitate and then jolt into gear. The contact stated that the vehicle was increasingly harder to shift into gear. The contact stated that the check engine warning light was illuminated. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the Dual Clutch Transaxle (DCT) DPS6 needed to be replaced. The vehicle was repaired. The contact stated that the transmission failure reoccurred, and the vehicle was no longer drivable. The contact related the transmission failure to two manufacturer recalls, 14M02 Transmission Control Module and 19N08 for the Transmission Clutch Shudder. The manufacturer was informed of the failure. The failure mileage was approximately 160,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11606547August 5, 2024
POWER TRAIN
The contact owns a 2014 Ford Focus. The contact stated that while starting the vehicle and driving at an undisclosed speed, the transmission failed to shift into gear as intended. Additionally, the RPM gauge fluctuated between 2,000 and 6,000 RPM; however, the vehicle failed to properly accelerate. The check engine warning light was illuminated. The contact stated that the clutch had previously been replaced; however, the failure persisted. The vehicle was taken to the dealer, where it was determined that the clutch needed to be replaced a second time. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 170,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11606583August 5, 2024
LATCHES/LOCKS/LINKAGES
The contact owns a 2014 Ford Focus. The contact stated that while her son was driving at an undisclosed speed, all four doors opened, prompting the driver to pull to the shoulder of the roadway, where he became aware of the failure to securely lock the doors. The door-ajar warning light was illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 20V331000 (Latches/Locks/Linkages), but the VIN was not included. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11606074August 2, 2024
FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER, POWER TRAIN
Previous owner & myself have continually experienced transmission/clutch shudder and hard shifting from a stop. Have had clutch and/or clutch assembly replaced twice since 2015. The dealer wants to replace the clutch AGAIN! This is not correcting the faulty DPS6 transmission which I believe is faulty. Now am afraid to drive car and have been told by dealer that Ford will not do anything unless shudder reaches certain limit. They have now informed me there is a problem with the Fuel EVAP system, according to the latest error code which had a recall back in 2019, so that is expired. And the clutch Customer Satisfaction Program 19N08 has also, expired, leaving me with a car unsafe to drive for both issues. I contacted Ford Motor Co today, and was told there is no Conflict Resolution Dpt., that they only deal directly with the dealer.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11605404July 30, 2024
POWER TRAIN
The contact owns a 2014 Ford Focus. The contact stated while driving at various speeds, the vehicle hesitated upon depression of the accelerator pedal. There was no warning light illuminated. The vehicle was initially taken to an independent mechanic; however, the independent mechanic was not equipped to service the vehicle. The independent mechanic referred to contact to a dealer for assistance. The vehicle was taken to a dealer where the contact was informed that there were no recalls or Warranty on the vehicle. The vehicle was not yet repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 160,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11605456July 30, 2024
POWER TRAIN
The contact owns a 2014 Ford Focus. The contact stated while driving at an undisclosed speed up an incline, the vehicle struggled to maintain speed, after which the vehicle began to jerk and then lost motive power. The vehicle returned to normal functionality, but the failure became a regular occurrence. No warning lights were illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the clutch and clutch assembly. The vehicle was repaired, but the failure reoccurred a year later. The vehicle was taken back to the dealer, who again diagnosed a failure with the clutch and clutch assembly. The vehicle was repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11605191July 29, 2024
ENGINE
The contact owns a 2014 Ford Focus. The contact stated while driving at various speeds, the vehicle failed to accelerate while the accelerator pedal was depressed. The check engine warning light was illuminated. The failure occurred on several occasions. The vehicle was driven to a local independent mechanic where it was advised to have the vehicle diagnosed by the dealer. The vehicle was then taken to a local dealer where it was diagnosed that the RPM clutch shudder was at 349 when the normal RPM was 250 and that disks 1 to 3 were burned due to overuse. The vehicle was not repaired; however, the vehicle remained in the dealer possession pending repairs. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 91,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11603585July 20, 2024
POWER TRAIN
The "transmission fault service now" light has came on. The vehicle almost stalled on the interstate due to sudden loss of power. The vehicle is not operable currently. According to previous recalls, this should have been fixed already.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11603104July 18, 2024
POWER TRAIN:CLUTCH ASSEMBLY
The contact owns a 2014 Ford Focus. The contact stated while driving at an undisclosed speed, the vehicle was shuddering abnormally. The contact stated that the shuddering occurred while the transmission was shifting from 1st gear to 2nd gear. The vehicle was taken to the dealer where it was diagnosed clutch assembly failure. The vehicle was not repaired. The contact was informed that the clutch assembly needed to be replaced. The contact stated that the clutch assembly was previously replaced in 2016 by the dealer. The manufacturer was made aware of the failure and a case was filed. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 129,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11603225July 18, 2024
ELECTRICAL SYSTEM, POWER TRAIN, VEHICLE SPEED CONTROL
This TCM issue is a known issue with Ford. They issued recalls on this in 2015 and 2017 and extending the coverage in 2023. Please put this on the recall list as it has affected many people
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11601569July 12, 2024
POWER TRAIN
The contact owns a 2014 Ford Focus. The contact stated while driving at an undisclosed speed, the vehicle inadvertently lost motive power. The contact was able to pull over to the shoulder of the roadway, where the vehicle failed to restart. After having the vehicle towed home, the vehicle returned to normal functionality, but the failure became a regular occurrence. No warning lights were illuminated. The vehicle was towed to an independent mechanic, who diagnosed a failure with the powertrain control module. The vehicle was not repaired. The vehicle was then towed to the dealer, who diagnosed a failure with the wiring harness in addition to the power train control module. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 13V523000 (Power Train), but the VIN was not included. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 140,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11600111July 8, 2024
POWER TRAIN
The contact owns a 2014 Ford Focus. The contact stated while driving at various speeds and depressing the accelerator pedal, the transmission failed to shift as intended and the vehicle failed to respond as needed. There was no warning light illuminated. The vehicle was taken to the dealer, where the TCM module was reprogrammed; however, the failure persisted. The vehicle was taken back to the dealer, where it was determined that two clutches needed to be replaced inside the transmission. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11598601July 3, 2024
POWER TRAIN
The contact owns a 2014 Ford Focus. The contact stated that while driving at an undisclosed speed, the transmission warning light illuminated, and the transmission hesitated while shifting gear. The contact stated that the vehicle occasionally slightly rolled backwards. The vehicle was taken to a local dealer where it was diagnosed with transmission failure. The dealer retrieved DTC codes: P0783 and P2872. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 90,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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