Ford Fiesta Complaints

3,175 consumer complaints on file.

#11104447June 27, 2018
STEERING
I HAD COMPLAINED OF A GRINDING OR CLUNKING SOUND WHEN TURNING THE STEERING WHEEL. SOUND AND SHUDDER TO STEERING WHEEL SEEMED LIKE IT WAS BETWEEN STEERING WHEEL AND STEERING GEAR. I LOOKED UP ONLINE ARTICLES AND IT MENTIONED STEERING BY WIRE AND OTHER MISDIRECTION. SEEMED TO ME TO BE SOMETHING LIKE A UNIVERSAL JOINT; BUT THIS IS NOT MY EDUCATED DIAGNOSIS, JUST A THOUGHT. DEALER SERVICE WRITERS CONTINUED TO SAY SOMETHING AKIN TO "YEAH, THAT'S WHAT THEY DO AND IT'S NORMAL FOR THAT VEHICLE/MODEL/ETC". ON 6/11/18, WHEN I GO TO PICK UP VEHICLE FOR ANOTHER PROBLEM, [WHICH HAD RECALLS AND CONTINUES TO CAUSE PROBLEMS THAT ARE FIXED "UNDER WARRANTEE" SEE FORD "CUSTOMER SATISFACTION PROGRAMS 14M01, 14M02" AND FORD "SOFTWARE UPDATE PROGRAM 15B22] I AM TOLD I NEED TO HAVE RECOMMENDED WORK DONE. THIS RECOMMENDED WORK READS AS FOLLOWS: ITEM 03 CONCERN: STEERING COLUMN SHAFT CLUNKING/BINDING WHEN TURING (SIDE NOTE: YES, WRITTEN AS "TURING"!) LEFT OR RIGHT. VEHICLE IS EQUIPPED WITH OLD DESIGN STEERING COLUMN SHAFT. UPDATED PARTS AVAILABLE TO CORRRECT AND PREVENT CONCERN FROM REAPPEARING. CORRECTION: CUSTOMER DOES NOT WANT WORK DONE". [END OF WORK RECOMMENDED ON FORM]. IT IS NOT THAT I DON'T WANT THE WORK COMPLETED, IT IS THAT I HAVE BEEN BRINGING UP THIS PROBLEM FOR AT LEAST 4 YEARS; IE, UNDER WARRANTEE TIME AND MILEAGE. THIS IS A SAFETY ISSUES, WHICH BROUGHT ME TO YOUR SITE. I HAVE HAD NO PROBLEM UP UNTIL NOW OTHER THAN THE SOUND AND CREAKING FEEL IN STEERING WHEEL. WHAT HAS ME UPSET FIRST IS THAT ALL THE SUDDEN THERE IS NOW!!! UPDATED PARTS AVAILABLE; PREVIOUSLY, IT WAS "NORMAL SOUND AND FEEL". FROM 6/20, UNTIL 6/27/18 DAILY, I CALLED THE FORD WEST REP FOR CALIF CENTRAL VALLEY AREA @ 866/631-3788. THE PHONE CIRCLE ENDS WITH OPTIONS "LEAVE A MESSAGE" OR "FOR OPERATOR, PUSH 0" WHICH CUTS OFF THE PHONE CONNECTION. THIS "NORMAL" STEERING CLUNK APPEARS TO HAVE NOW BECOME A SAFETY ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11104052June 26, 2018
ENGINE
LOW COOLANT LEVEL CAME ON (WHERE DID IT GO?) FILLED UP COOLANT. STILL LOW. CAR WOULDN'T START. TOWED TO DEALER AND THEY SAID "FOUND #1 CYLINDER HAS NO COMPRESSION. REMOVED SPARK PLUGS, WET WITH COOLANT. BORE SCOPED CYLINDER, FOUND WET" THEY SAY I NEED NEW ENGINE (WITH A $4800 QUOTE). WHY DID COOLANT ALL OF THE SUDDEN LEAK INTO ENGINE WITHOUT WARNING? CAR WAS IN MOTION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11103966June 26, 2018
ENGINE AND ENGINE COOLING:COOLING SYSTEM:RADIATOR ASSEMBLY
TL* THE CONTACT OWNS A 2014 FORD FIESTA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V209000 (ENGINE AND ENGINE COOLING). THE VEHICLE WAS TAKEN TO THE DEALER (COVERT FORD OF HUTTO, 1200 US-79, HUTTO, TX 78634), BUT NO FAILURE WAS FOUND. THE CONTACT WAS ADVISED TO MONITOR THE COOLANT LEVEL. WHILE DRIVING 75 MPH, THE TEMPERATURE GAUGE DISPLAYED "OVERHEATING". THE CONTACT PULLED THE VEHICLE OVER AND THE ENGINE STALLED. THE VEHICLE WAS UNABLE TO RESTART. THE VEHICLE WAS TOWED BACK TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE RADIATOR WAS CRACKED. THE MANUFACTURER HAD NOT BEEN CONTACTED. THE FAILURE MILEAGE WAS 80,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11103814June 25, 2018
POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)
TL* THE CONTACT OWNS A 2011 FORD FIESTA. WHILE DRIVING 45 MPH, THE RPMS INCREASED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO KEN GRODY FORD (6211 BEACH BLVD, BUENA PARK, CA 90621) WHERE IT WAS DIAGNOSED THAT THE PCM WAS FRACTURED. THE CONTACT STATED THAT THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED AND ADVISED THE CONTACT TO TAKE THE VEHICLE TO ANOTHER DEALER. THE FAILURE MILEAGE WAS 88,587.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11103583June 23, 2018
POWER TRAIN
WHEN THE VEHICLE IS STOPPED AND I LET MY FOOT OFF THE BRAKE THE CAR LUNGES FORWARD THE MAJORITY OF THE TIME. FROM A STOP, WHEN I RELEASE THE BRAKE AND USE THE ACCELERATOR THERE'S A HESITATION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11103615June 23, 2018
POWER TRAIN
TAKATA RECALL.....TRANSMISSION TCM & PCM MODULE SHUTTERING, JERKING AND SHAKING WHILE PROCEEDING FROM A IDLE POSITION. CLANKING NOSE UNDERNEATH CAR. STILL HAVING ISSUES
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11102626June 19, 2018
SERVICE BRAKES, STEERING
TL* THE CONTACT OWNED A 2017 FORD FIESTA. WHILE DRIVING 55 MPH, THE VEHICLE INADVERTENTLY DRIFTED TO THE SIDE OF THE ROAD. THE CONTACT ATTEMPTED TO DRIVE BACK TO THE ROADWAY; HOWEVER, THE BRAKE PEDAL FAILED TO ENGAGE WHEN IT WAS DEPRESSED AND THE STEERING WHEEL SEIZED WITHOUT WARNING. AS A RESULT, THE VEHICLE CRASHED INTO A TREE. THE CONTACT STATED THAT ONLY THE SIDE AIR BAGS DEPLOYED. THE CONTACT NOTICED SMOKE COMING THROUGH THE AIR VENTS. THE CONTACT WAS UNABLE TO OPEN THE DOORS AND HAD TO EXIT THROUGH THE PASSENGER WINDOW. UPON INSPECTING THE VEHICLE, THE CONTACT NOTICED THAT THE CVC JOINT UNDER THE VEHICLE WAS FRACTURED. THE CONTACT SUSTAINED BACK, ARM, NECK, RIGHT KNEE, AND RIGHT HIP INJURIES AS WELL AS CUTS ON HIS LEFT ARM THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS DESTROYED AND TOWED. THE DEALER FRANK FLETCHER FORD (3015 TURKEY CREEK RD, JOPLIN, MO 64801, (417) 317-5299) WAS CONTACTED AND DID NOT ASSIST. THE VEHICLE WAS NOT TAKEN TO A DEALER OR INDEPENDENT MECHANIC TO BE DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 43,000. THE VIN WAS NOT AVAILABLE.
Crash:
Yes
Fire:
Yes
Injuries:
1
Deaths:
0
#11102701June 19, 2018
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
TL* THE CONTACT OWNS A 2014 FORD FIESTA. WHILE THE VEHICLE WAS STATIONARY, THE REAR DRIVER SIDE SLIDING DOOR WOULD NOT LATCH AND REMAIN CLOSED WHEN PROMPTED. THE VEHICLE WAS TAKEN TO DOWNTOWN FORD SALES (525 NORTH 16TH ST, SACRAMENTO, CA 95811, (916) 442-6931) WHERE IT WAS AWAITING DIAGNOSTIC TESTING AND REPAIRS. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 36,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11101765June 14, 2018
POWER TRAIN
EXCESSIVE TRANSMISSION CLUTCH SHUDDER DURING LIGHT ACCELERATION. CAR WILL SOMETIMES SLIP AND CAUSE CAR TO ABRUPTLY SLOW DOWN WHILE TAKING OFF FROM TRAFFIC LIGHT. IN EMERGENCY SITUATION WHERE CAR WILL NEED TO BACK UP TRANSMISSION WILL SLIP FORCING CAR TO BE UNABLE TO REVERSE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11101818June 14, 2018
FUEL/PROPULSION SYSTEM, FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
TL* THE CONTACT OWNS A 2015 FORD FIESTA. WHILE DRIVING 60 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS ABLE TO RESTART ON THE FOURTH ATTEMPT, BUT THE FAILURE RECURRED AND THE CHECK ENGINE WARNING INDICATOR ILLUMINATED ONE WEEK LATER. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE FUEL PUMP NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 46,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11101835June 14, 2018
SEAT BELTS
SEAT BELT WILL NOT RETRACT AND RETRACTOR IS COMPLETELY BROKEN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11101402June 12, 2018
POWER TRAIN
TL* THE CONTACT OWNED A 2011 FORD FIESTA. WHILE MAKING TURNS AT LOW SPEEDS, THE VEHICLE EXPERIENCED HESITATION AND INDEPENDENT SHIFTING. THE FAILURE OCCURRED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO KOVATCH FORD (423 W CATAWISSA ST, NESQUEHONING, PA), BUT WAS NOT DIAGNOSED OR REPAIRED. THE DEALER INFORMED THE CONTACT OF A 'SILENT RECALL' FOR THE TRANSMISSION. THE MANUFACTURER WAS NOTIFIED AND DID NOT ASSIST. THE FAILURE MILEAGE WAS APPROXIMATELY 59,582. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11101272June 11, 2018
ELECTRONIC STABILITY CONTROL (ESC), ENGINE, VEHICLE SPEED CONTROL
I TOOK MY CAR TO A FORD DEALERSHIP TO TAKE ACTION ON RECALL 14M01. THEY REPLACED THE CLUTCH UNDER WARRANTY AND RETURNED MY CAR TO ME. A DAY LATER MY CAR FLASHED A CHECK ENGINE LIGHT WHILE I WAS 45 MINUTES AWAY FROM HOME ON THE HIGHWAY. CODES THAT CAME UP WERE ADDRESSED & THE VEHICLES CONDITION WORSENED UNTIL IT WENT FULLY INTO LIMP MODE WHILE RETURNING FROM AN ATTEMPT TO RESTART THE COMPUTER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11100264June 6, 2018
ELECTRICAL SYSTEM, ENGINE
TL* THE CONTACT OWNED A 2016 FORD FIESTA. WHILE DRIVING 60 MPH, FLAMES APPEARED UNDER THE HOOD OF THE VEHICLE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT PULLED THE VEHICLE OVER TO THE SIDE OF THE ROAD. WHEN HE EXITED THE VEHICLE AND OPENED THE HOOD, THE CONTACT NOTICED FLAMES BETWEEN THE BATTERY AND THE ENGINE. THE VEHICLE WAS DESTROYED. THERE WERE NO INJURIES. A POLICE REPORT WAS NOT FILED. THE MANUFACTURER AND DEALER HAD NOT BEEN CONTACTED. IT WAS UNKNOWN IF THE FIRE DEPARTMENT WAS CALLED TO EXTINGUISH THE FIRE AND IF THE VEHICLE WAS TOWED. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 23,500.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11100285June 6, 2018
VEHICLE SPEED CONTROL
TAKATA RECALL, A MESSAGE WILL APPEAR AND SAY ENGINE MALFUNCTION SERVICE NOW. AND WHEN IT DO APPEAR THE CAR SLOWS DOWN IN THE MIDDLE OF THE HIGHWAY AND THE THROTTLE PEDAL WILL NOT WORK EVEN AFTER YOU HAVE HAD THE CAR SERVICED, WHICH IS VERY DANGEROUS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11099882June 4, 2018
ELECTRICAL SYSTEM
I PURCHASED MY VEHICLE IN JANUARY OF 2018. 3 OR SO WEEKS AFTER PURCHASING THE VEHICLE, MY CHECK ENGINE LIGHT CAME ON. IT WAS THE CATALYTIC CONVERTER THAT NEEDED TO BE REPLACED(FORTUNATELY THIS FELL UNDER WARRANTY SO IT WAS NO COST TO ME) AT THE TIME OF PURCHASE, I DID NOT CHECK TO SEE IF THE AC WAS IN WORKING ORDER SINCE IT WAS WINTER. NOW THAT IT'S GOTTEN WARMER, I FIND THAT IT DOES NOT WORK. THE UNIT WAS CHARGED AND THE COMPRESSOR WAS NOT DEFECTIVE. AFTER 3 HOURS OF DIAGNOSTICS, I WAS INFORMED THAT THE PROBLEM WAS WATER IN THE FUSE BOX. THE ENTIRETY OF THE FUSE BOX WAS HEAVILY CORRODED. ALL OF THE FUSES HAD TO BE REPLACED, AS WELL AS FOAM SEALS PLACED, AND DIELECTRIC GREASE PLACED ON ALL THE FUSES TO PROTECT THEM FROM FUTURE DAMAGE. THIS FIXED THE PROBLEM WITH THE AC, AS WELL AS A PROBLEM I WAS HAVING WITH THE VEHICLE JERKING UPON ACCELERATION. I SUSPECT THAT THIS MAY HAVE BEEN THE REASON FOR THE CATALYTIC CONVERTER FAILURE AS WELL. THE ISSUE HAS BEEN RECOGNIZED BY FORD BUT A RECALL HAS NOT BEEN PLACED YET, SO ALL OF THESE ISSUES ARE EXPECTED TO BE PAID FOR BY ME. IF THE REPAIR HAD BEEN DELAYED ANY LONGER, I BELIEVE THAT MORE ELECTRICAL/FUSE ISSUES WOULD HAVE SURFACED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11098981May 31, 2018
ENGINE, POWER TRAIN
TL* THE CONTACT OWNS A 2013 FORD FIESTA. WHILE DRIVING APPROXIMATELY 40 MPH APPROACHING A TRAFFIC LIGHT, THE CHECK ENGINE WARNING INDICATOR ILLUMINATED AND "SERVICE TRANSMISSION" DISPLAYED ON THE INSTRUMENT PANEL. THE VEHICLE STARTED TO DECELERATE AND THE CONTACT PULLED INTO A PARKING LOT. THE VEHICLE WAS RESTARTED AND THE SAME INDICATOR AND MESSAGE REMAINED ILLUMINATED; HOWEVER, THE VEHICLE FAILED TO ENGAGE IN REVERSE. THE VEHICLE WAS DRIVEN TO JOE MYERS FORD (16634 NORTH WEST FREEWAY, HOUSTON, TEXAS 77040) WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION CONTROL MODULE AND CLUTCH ACTUATOR MOTOR FAILED, AND OIL WAS LEAKING FROM THE VALVE GASKET AREA. THE CONTACT ALSO STATED THAT THE VEHICLE WAS PREVIOUSLY REPAIRED FOR TRANSMISSION FAILURE IN JULY OF 2017. THE VEHICLE WAS REPAIRED FOR THE RECENT FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 96,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11098342May 28, 2018
UNKNOWN OR OTHER
FOR NO APPARENT REASON, THE CAR WILL RANDOMLY CUT OFF, USUALLY WHEN IDLING. THE CHECK ENGINE LIGHT NEVER COMES ON. MULTIPLE MECHANICS SAY THERE ARE NO DIAGNOSTICS SINCE THE SERVICE LIGHT DOES NOT COME ON. WE'VE BEEN TOLD IT'S A KNOWN PROBLEM, BUT NO RECALL AND FORD DOESN'T KNOW WHAT THE CAUSE IS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11097976May 25, 2018
WHEELS
ONLY HAD 36315 MILES ON VEHICLE WHEN I WAS ADVISED BY QUICK LANE WHO IS ASSOCIATED WITH KELLER FORD THAT I ALREADY NEEDED TIRES. WARRANTY ON TIRES 60 THOUSAND MILES. LEFT REAR SHOCK ALREADY LEAKING HYDRAULIC FLUID AND NEEDING TO BE REPLACED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11097325May 22, 2018
ENGINE, VEHICLE SPEED CONTROL
WHILE DRIVING "ENGINE MALFUNCTION SERVICE NOW" LIGHT COMES ON, THEN STOPS ACCELERATING IN MOTION. TURNED VEHICLE OFF/ON LIGHT GOES OUT, CONTINUE DRIVING AND IT HAPPENS AGAIN. DID ALL MY CHECKS AND BALANCES, SEEMS LIKE A MANUFACTURURES ISSUE. HIGH SAFETY ISSUE WHEN TRAVELING. HAD TRANSMISSION SHUTTER SEAL REPLACED TWICE IN 2 YRS BY FORD DEALERSHIP FREE OF CHARGE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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