Ford F-350 Complaints

87 consumer complaints on file.

#11639053January 28, 2025
FUEL SYSTEM, DIESEL
The contact owns a 2021 Ford F-350. The contact received notification of NHTSA Campaign Number: 24V957000 (FUEL SYSTEM, DIESEL); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that the upper fuel filter had been leaking diesel fuel. The vehicle was taken to a local dealer where it was diagnosed, and the contact was informed that the failure was linked to the recall. The contact was informed that the fuel pump needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 180,000. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11636872January 19, 2025
POWER TRAIN, ELECTRICAL SYSTEM
Ford knew there was an issue back in 2021 as they so filed with your agency. Yet waited. Then warranty claims continued. Now, four years later they file as a safety issue, BUT have told me twice in phone calls that I can drive the truck, despite it could shut down on it's own while driving. I tow donated RV trailers to the North Carolina disaster, now I cannot as my dealership advised I not go on long trips. Ford refuses a like loaner, or any loaner at all. This is a Ford issue, not mine nor the dealership and Ford needs to either replace all suspected parts, have a resolution now or proved no charge loaners of like kind to all owners. This approach by Ford is totally unacceptable as they in two phone calls to corporate never once said to not drive the truck and the letter I received said they are not advising we park the truck
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11636065January 15, 2025
FUEL SYSTEM, DIESEL
The contact owns a 2021 Ford F-350. The contact received notification of NHTSA Campaign Number: 24V957000 (FUEL SYSTEM, DIESEL); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated that while driving on the highway at 55 MPH, the vehicle decelerated to 40 MPH, lost automotive power, and stalled. The contact stated that the message “Please Slow Down – Engine Protection Mode” was displayed. The contact pulled over to the side of the highway and restarted the vehicle; however, the vehicle started shaking abnormally before shutting off independently. The vehicle was towed to a local dealer to be diagnosed, and the contact was informed that the fuel pump was faulty and had caused damages to the engine. The contact was informed that the engine and the fuel pump needed to be replaced. The vehicle was not repaired. The approximate failure mileage was 108,000. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11635852January 14, 2025
FUEL SYSTEM, DIESEL, SUSPENSION, SERVICE BRAKES
The contact owns a 2021 Ford F-350. The contact received notification of NHTSA Campaign Number: 24V957000 (Fuel System, Diesel); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated that while depressing the accelerator pedal after stopping, the vehicle was slow to respond. The contact stated that there was several minutes before the vehicle responded as needed. The contact stated that the failure occurred after coming to a full stop. The contact stated there was no warning light illuminated. Additionally, the contact stated that while towing a loaded trailer, the vehicle was losing traction, and the rear end was swaying to the right and to the left. The contact had not taken the vehicle to a dealer to be diagnosed or repaired. The contact stated that during the failure there were several unknown warning lights illuminated. The contact stated that 3 months after purchasing the vehicle, the vehicle experienced brakes failure. The contact had taken the vehicle to an independent mechanic who diagnosed the vehicle and determined that all four brake pads and calipers needed to be replaced. The vehicle was repaired; however, the contact stated that the failure recurred while depressing the brake pedal, with an abnormal metal-on-metal sound coming from the brakes. The contact stated that the brakes were independently slowing the vehicle. The failure mileage was approximately 37,000. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11635122January 9, 2025
FUEL SYSTEM, DIESEL
The contact owns a 2021 Ford F-350. The contact received notification of NHTSA Campaign Number: 24V957000 (Fuel System, Diesel) however, he had had a failure of the diesel fuel pump prior to receiving the recall letter. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact was observing that the check engine warning was illuminated and that he was having engine misfires. The contact stated that he was also hearing abnormal noises from the engine compart all prior to receiving the recall letter from the manufacturer. The contact stated that the failures were reoccurring until he was no longer able to start the vehicle. The contact had the vehicle towed to a dealer who diagnosed the vehicle and determined that the high-pressure diesel fuel pump had failed. The fuel pump and the fuel system needed to be replaced. The vehicle was repaired. The failure mileage was approximately 128,000. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11633920January 3, 2025
STEERING
Death wobble: while driving approximately 60 MPH over a bridge and construction zone over rough pavement the steering oscillated rapidly and I drifted into another lane applied the brakes causing other vehicles to swerve and emergency brake. This occurred [XXX] in Denver Colorado.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11624786November 12, 2024
BACK OVER PREVENTION
The contact owns a 2021 Ford F-350. The contact stated when the vehicle was shifted into reverse(R), the back-up camera image was blurry. The contact wiped the camera lens; however, the image remained blurry. The contact had not taken the vehicle to a local dealer. The vehicle was not diagnosed or repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 93,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11616245September 24, 2024
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
REAR CENTER HIGH MOUNT CAMERA ON CHMSL HAS STOPPED WORKING AFTER ONE YEAR AFTER PURCHASE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11611552August 29, 2024
FUEL SYSTEM, DIESEL
The contact owns a 2021 Ford F-350. The contact stated while driving at an undisclosed speed, the warning light illuminated indicating to pull the vehicle over. The contact drove the vehicle to the shoulder of the road. The contact stated that the vehicle lost motive power. The contact exited the vehicle and checked all the fluids. The contact stated that the fluid levels were at sufficient levels. The vehicle was inspected by an independent mechanic and the vehicle was diagnosed as fuel contamination. The contact was informed that the fuel system needed to be replaced. The vehicle was not repaired. The contact was advised of a recall NHTSA Campaign Number: 22V013000(Fuel System, Diesel) which had a similar failure description, however, the contact's VIN was not associated with the recall. The vehicle was towed to the dealer where it was diagnosed with a failed fuel system. The contact was informed that the fuel system needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure but provided no assistance. The contact was advised to contact the NHTSA Hotline and report the failure. The failure mileage was approximately 58,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11604955July 28, 2024
ENGINE, VEHICLE SPEED CONTROL
On highway for 2 hours, pulling 5th wheel trailer. Diesel Particulate Filter Cleaning alert went on. Immediately truck lost power, a few other alerts flashed on the screen that couldn't read in time then alert that truck was being put in Neutral which it did. Smoke coming out of engine compartment. Barely coasted to stop on side of freeway. Quickly turned from white smoke to brown. Barely enough time to get me, wife and dog out of the cab before flames coming out of engine. Engine and cab completely burned out.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11600089July 8, 2024
POWER TRAIN, VEHICLE SPEED CONTROL
Transmission lunges forward at times even when putting into park position and starting vehicle. Also, when driving down the road vehicle jerks or bucks and throws you forward. Periodically, there is a complete loss of transmission function then you hear large bang and truck jerks forward. This has been reported to Fenton Ford Camden, NY several times and they cannot seem to find issue and stated if it doesnt duplicate happening when they have vehicle there is nothing they can do about it. This has become a serious safety concern when truck jerks forward when starting and park position and lunges forward in traffic. Thank you for your anticipated, cooperation and help resolving this serious safety matter. Thank You, [XXX] - Vehicle Owner INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11597337June 27, 2024
ELECTRICAL SYSTEM, SERVICE BRAKES
On my 21 f350 while towing a 36 foot gooseneck unloaded I noticed a burning wire smell. And I realized I had no more trailer brakes. After diagnosis of the system I found the factory trailer brake controller had melted on the inside. Causing it to loose braking.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11597336June 27, 2024
SUSPENSION
On my 21 f350 I had a Gooseneck trailer attached and while it was in the process of getting loaded with no more than 5 thousand pounds. A very loud pop was heard. After a closer inspection I found that both rear leaf spring hanger brackets had split. Causing a safety issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11596800June 26, 2024
ELECTRICAL SYSTEM, LANE DEPARTURE: WARNING, LANE DEPARTURE: BLIND SPOT DETECTION
While driving my 21 F350 my truck would go into limp mode. The climate control stopped working, passenger window stopped, blind spot monitors, along with the mirror. After running forscan it showed every code possible. After an exhaustive search I finally found the main plug under the bed just above the spare tire. The wires inside of the insulation had corroded away to the point it had to be stripped back at least 1/2 inch before getting decent wires that wouldn't crumble when touched. This is a terrible place to put a plug that controls so much.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11582482April 11, 2024
FUEL/PROPULSION SYSTEM
This vehicle has horrible throttle response. When I take off normally then let off the gas then try and accelerate, there is a 2-3 second lag in acceleration. It’s dangerous because I’ve had times where I can’t get out of the way of oncoming traffic. Not all of these trucks have this and I want ford to rectify this for safety’s sake
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11565751January 16, 2024
STEERING, SUSPENSION, UNKNOWN OR OTHER
Driving down the highway at a speed of 70,truck began to vibrate uncontrollably changed lanes. Continue to vibrate uncontrollably in the front of the truck. Pulled safely to side of road. Expected to see flat tires. No flat tires. Turn truck off. Turn truck back on no issues again. I believe this was my first experience with the death wobble.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11559781December 12, 2023
STRUCTURE
The contact owns a 2021 Ford F-350. The contact stated that while entering the vehicle, he observed a puddle of water in the front middle seat which was folded down to use as a cup holder. The contact stated that it had rained the night before but not enough to form a puddle outside around the vehicle or inside the vehicle. The contact stated that the windows were locked securely. The contact became aware that water was dripping from the sunglasses compartment located on the ceiling above the rear-view mirror. The contact had not taken the vehicle to a local dealer or independent mechanic. The vehicle was not diagnosed or repaired. The contact called the manufacturer and was advised to take the vehicle to a dealer to be diagnosed. The contact was also directed to call the NHTSA Safety Hotline for assistance. The failure mileage was 43,808.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11554854November 13, 2023
ELECTRICAL SYSTEM
The contact owns a 2021 Ford F-350. The contact stated that the vehicle failed to shut off upon depression of the START/STOP button after several attempts. While driving to the dealer, several warning lights appeared on the instrument panel. The dealer performed a diagnostic test and discovered that the battery junction box was defective due to moisture intrusion. The manufacturer was notified of the failure and informed the contact that there was no recall on the vehicle. The contact was provided a case number. The vehicle was not repaired. The failure mileage was approximately 47,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11553939November 7, 2023
ENGINE
The Diesel Emission Fluid Injectors are becoming clogged due to crystalized DEF. This causes a DEF error to be generated which de-rates the vehicles speed over time from 50mph to 5 mph over a range of ~50 miles. In remote areas with desert, like where I live this can cause you to be limited to 5 mph on an 80 mph fwy which is incredibly dangerous, especially when some of the more remote fwys are 1-2 lane with limited emergency lanes for nearly 100 miles (especially over bridges). My understanding is this speed limitation is not due to the mechanical operation but is a manufacturer software introduced fault condition, which cannot be bypassed. This also appears to be a wide spread issue as my truck has been sitting in the Ford dealership lot for 2 months waiting for a new injector as these are nationally out of stock. Ford has changed the design on 2023-2024 trucks, the new parts are not forward and backward compatible. Was the design change due to reliability issues with their previous design, should there be a recall for existing customers. P.S. I have a 2021 F350 with less than 15000 miles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11538440August 14, 2023
ELECTRICAL SYSTEM:WIRING:FUSES AND CIRCUIT BREAKERS
The contact owns a 2021 Ford F-350. The contact stated that on several occasions while parked, the vehicle was turned off but remained running. The check engine warning light was illuminated. The vehicle was taken to a dealer where it was diagnosed that there was an electrical short due to condensation going into the fuse box. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 195,200.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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