Ford F-150 Complaints (2009)

324 consumer complaints on file.

#10298831January 9, 2010
VEHICLE SPEED CONTROL
ON SUN JAN 3, 2009 AT 7:20 A.M. I WAS DRIVING TO WORK IN MY FORD F-150 2009 4X4 PICK UP TRUCK, WHEN THE PEDAL ACCELERATED FROM 55 MPH TO 80 MPH ON ITS OWN. THE PEDAL LEFT MY FOOT AS IF I HAD CRUISE CONTROL. I DON'T I ATTEMPTED TO GET THE VEHICLE TO STOP I COULD NOT. I DOUBLED DOWN ON THE BRAKES WHILE PUMPING THE GAS PEDAL AND EVENTUALLY THE GAS PEDAL RELEASED. THE DAY WAS CLEAR WEATHER CONDITIONS AND THE TEMP WAS VERY COLD. I WAS DRIVING ON A ONE LANE DIVIDED HIGHWAY AND I HAD A VEHICLE IN FRONT OF ME. I WAS TERRIFIED!! I TOOK MY VEHICLE BACK TO THE DEALER PRINCE FREDERICK, MD FORD DEALERSHIP AND LEFT IT FOR THE DAY. THE RESULT: THEY WERE UNABLE TO DUPLICATE THE ACTION COME PICK UP YOUR VEHICLE. SO IF I DIE MY PARENTS HAVE IT IN WRITING THAT FORD WAS UNABLE TO DUPLICATE THE ACTION. I FELT GREAT ABOUT THIS. MY TRUCK WAS PURCHASED NOV 7, 2009 HTTP://WWW.F150ONLINE.COM/FORUMS/2009-2010-F-150/395891-STICKING-THROTTLE.HTML YOU CAN VISIT THE ABOVE LINK AND SEE THIS IS NOT A RARE PROBLEM NEVER HEARD OF BEFORE AS I WAS INFORMED BY MY DEALERSHIP. GOOD LUCK! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10297896January 3, 2010
VEHICLE SPEED CONTROL
WE DROVE A RENTAL 2009 FORD F 150 FROM ENTERPRISE RENTAL IN BOISE, ID (12-28-09 TO 12-31-09)FOR A COUPLE OF DAYS. ON THE 4TH DAY, WE HAD THE ACCELERATOR STICK SEVERAL TIMES. IT WOULD NOT STOP AT INTERSECTIONS, AND WE THOUGHT IT WAS JUST ICY ROADS (EVEN THOUGH THE ROADS ONLY LOOKED WET!) ONCE WAS AT AN INTERSECTION WHERE THE CROSS TRAFFIC WAS GOING 50 MPH AND WE ALMOST GOT HIT! LATER, THE TRUCK ACTED UP WHEN WE TRIED TO STOP IN A LINE OF TRAFFIC AT A STOPLIGHT. IT WAS ACCELERATING SO FAST, WE PUT IT IN PARK AND SHUT IF OFF TO AVOID CRASHING INTO CARS AHEAD OF US. THE RENTAL COMPANY BROUGHT US ANOTHER CAR. WE TOLD THEM ABOUT THE PROBLEM (WHICH DISAPPEARED WHEN THEY DROVE THE TRUCK AWAY). I'M AFRAID THAT THEY'LL RENT IT OUT AGAIN TO SOMEONE ELSE THINKING THAT THE PROBLEM WAS US, AND NOT THE TRUCK! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10296802December 23, 2009
POWER TRAIN:AUTOMATIC TRANSMISSION
TL* THE CONTACT OWNS A 2009 FORD F150. WHEN STOPPED ON A HILL THE VEHICLE DOES NOT GO FORWARD IT ROLLS BACKWARDS AND THEN THE ENGINE STALLS. THE VEHICLE WAS TAKEN BACK TO THE DEALER AT LEAST SEVEN TIMES AND WAS GIVEN A LETTER STATING THIS WAS A CHARACTERISTIC OF THE VEHICLE. HE ADDED THAT THE FAILURE WAS PROGRAMMED INTO THE COMPUTER SO NO REPAIRS COULD BE MADE. THE FAILURE MILEAGE WAS 6,000. THE CONSUMER STATED 1ST GEAR WOULD BECOME INOPERABLE AFTER STOPPING AND TRYING TO TAKE OFF. THE ENGINE WOULD REV AS IF THE GEAR WERE IN NEUTRAL. UPDATED 02/11/10.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10294643December 6, 2009
VISIBILITY
2009 FORD F150 FX4 . NEW, 900 MILES ON THE TRUCK. SUNROOF SHATTERED INTO HUNDREDS OF TINY PIECES WHILE TRUCK WAS SITTING IN THE GARAGE. LUCKY FOR ME, THE FORD DEALER WHERE I BOUGHT THE TRUCK REPAIRED IT AT NO COST AND LET ME USE A LOANER TRUCK. I WAS WITHOUT MY TRUCK FOR ABOUT A WEEK, THIS WOULD HAVE BEEN EXTREMELY DANGEROUS IF IT HAD SHATTERED WHILE DRIVING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10294349December 3, 2009
STRUCTURE:FRAME AND MEMBERS
TL*THE CONTACT OWNS A 2009 FORD F150. WHILE DRIVING BETWEEN 40 TO 50 MPH THE VEHICLE BEGAN TO VIBRATE EXCESSIVELY. THE DEALER WAS UNABLE TO DUPLICATE THE FAILURE DURING A TEST DRIVE; HOWEVER, THEY STATED THAT THE FAILURE COULD BE RELATED TO THE FRAME ASSEMBLY. THE ZONE MANAGER AND THE FIELD ENGINEER FROM FORD ALSO TEST DROVE THE VEHICLE AND WERE UNABLE TO DUPLICATE THE FAILURE. THE CONTACT STATED THAT THE VIBRATION OCCURRED AFTER PURCHASING THE VEHICLE AT 300 MILES. THE FAILURE MILEAGE WAS 300 AND THE CURRENT MILEAGE WAS 8,600.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10294413December 3, 2009
SERVICE BRAKES, HYDRAULIC
TL*THE CONTACT OWNS A 2009 FORD F-150. WHENEVER THE CONTACT IS TRAVELING 35 MPH AND MAKING A RIGHT OR LEFT TURN WITH THE TRUCK LOADED WHILE TOWING A LOAD OF 7500 LBS THE LEFT FRONT DISC BRAKE WILL SUDDENLY LOCK CAUSING THE VEHICLE TO PULL TO THAT DIRECTION. THE VEHICLE HAS BEEN TAKEN TO THE DEALERSHIP WHERE THE CONTACT WAS INFORMED THAT THE FAILURE COULD NOT BE REPRODUCED. THERE WERE NO PRIOR WARNINGS AND THE CURRENT AND FAILURE MILEAGES WERE 1700.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10292287November 16, 2009
VEHICLE SPEED CONTROL
WHILE DRIVING MY 2009 FORD TRUCK I LEFT A STOP SIGN RAPIDLY AND PRESSED THE ACCELERATOR DOWN FIRMLY, IT STUCK TO THE FLOOR. I DEPRESSED THE BRAKE AS HARD AS I COULD HOPING THE PEDAL WOULD COME OFF THE FLOOR. THEN I TRIED TO SHIFT THE TRUCK IN NEUTRAL BUT THE MOTOR RACED. A CAR WAS COMING UP BEHIND ME SO I PUT IN DRIVE TURNED HARD OFF THE ROAD WITH THE WHEELS SPINNING AND SHUT THE KEY OFF IN GEAR. I DROVE THE TRUCK HOME AND PARKED IT. I LATTER DISCOVERED THAT THE ACCELERATOR WAS CATCHING ON THE RUBBER FLOOR MAT THAT CAME WITH THE VEHICLE. I LOWERED THE POWER PEDALS TO DECREASE THE DISTANCE BETWEEN THE PEDALS BUT WHEN I REENACTED THE EVENT FOR A COWORKER THE PEDAL STUCK TO THE FLOOR AGAIN.*TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10292218November 15, 2009
VEHICLE SPEED CONTROL
WHILE DRIVING OUR NEW 2009 F150 TRUCK WITH ONLY 3,200 MILES ON IT, I STOPPED AT A STOP LIGHT. THE TRUCK BEGAN TO IDLE VERY FAST AND WAS LURCHING FORWARD, WHEN I TOOK FOOT OFF BRAKE THE TRUCK ACCELERATED VERY FAST TO 80 - 90 MPH. I COULD HARDLY SLOW THE VEHICLE DOWN BY APPLYING BRAKES AS HARD AS POSSIBLE. I WAS ON A FREEWAY AND CONTINUED TO PUT IT INTO NEUTRAL WHICH ONLY SLOWED IT DOWN FOR A MOMENT .CRUISE CONTROL WAS NOT ON AND THERE ARE NO FLOOR MATS IN THE TRUCK. I CONTINUED DOWN THE FREEWAY FOR APPROX. 3 MILES WHEN I DECIDED I HAD TO EXIT FREEWAY BECAUSE I WAS GAINING SPEED. I PUT IT INTO NEUTRAL AGAIN TO EXIT ON A OFF RAMP DOING ABOUT 40 MPH. THE BRAKES WERE NOT DOING ANYTHING TO SLOW TRUCK DOWN AT THIS POINT. I WAS HEADED FOR A VERY BUSY INTERSECTION AND DID NOT WANT TO BROADSIDE ANOTHER VEHICLE SO I THEN DECIDED TO CRASH INTO A ROW OF DUMPSTERS AT THE END OF A STRIP MALL. AS SOON AS I ENTERED THE MALL PARKING LOT I THROUGH IT INTO PARK WHICH LOCKED THE STEERING AND I STOPPED JUST FEW FEET IN FRONT OF DUMPSTERS. WE HAD THE TRUCK TOWED TO NEARBY FORD DEALERSHIP. THE DEALER SAID THAT THEY CAN NOT REPLICATE THE PROBLEM AND FOUND NOTHING WRONG WITH THE TRUCK. THEY WANT US TO PICK UP TRUCK AND WE REFUSE TO DRIVE THE TRUCK HOME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10291831November 11, 2009
LATCHES/LOCKS/LINKAGES
DEFECTIVE DRIVER SIDE KEY PAD HANDLE ASSEMBLY. ROBBER CAN ACCESS LOCK FROM THE BOTTOM EDGE OF TRIM, PUSH UP INTO THE DOOR CAVITY AND UNLOCK DOOR WITH OUT SHOWING ANY FORCED ENTRY. FORD ASSOCIATE COMMENTERED IT'S A COMMON PROBLEM WITH THIS DESIGN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10290561November 2, 2009
SEAT BELTS
THE DESIGN OF THE SHOULDER BELT IN THE REAR OUTBOARD SEATS ON THE 2009 FORD F150 SUPERCREW IS FLAWED. MY WIFE IS 5' 1" TALL AND THE SHOULDER BELT CUTS ACROSS HER NECK AT A POSITION THAT IF WE WERE IN AN ACCIDENT IT WOULD DEFINITELY INJURE HER NECK. THE BELT IS ANCHORED TOO HIGH ON THE SIDE PILLAR OF THE TRUCK TO ALLOW ANYONE LESS THAN ABOUT 5'4 TO SIT COMFORTABLY WITH IT ON. I HAVE DIGITAL PHOTOS OF MY WIFE SITTING THE REAR SEAT WITH THE SHOULDER BELT AS IT FITS ON HER. IF YOU WISH I WILL SEND THEM ON AS I SEE NO WAY TO ATTACH THE PHOTOS TO THIS FORM. IN TEXAS THE LAW NOW REQUIRES ALL RIDERS TO HAVE THE BELTS FASTENED. YET MY WIFE MUST PUT THE SHOULDER BELT BEHIND HER TO AVOID INJURY OR JUST FOR COMFORT SAKE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10284656September 20, 2009
VEHICLE SPEED CONTROL
WHILE ACCELERATING ONTO HIGHWAY, THE THROTTLE STUCK AND KEPT ACCELERATING THE VEHICLE EVEN AFTER MY FOOT WAS REMOVED FROM GAS PEDAL. I HAD TO SHIFT INTO NEUTRAL AND THE ENGINE STAYED AT 4000RPM WITHOUT PRESSING ON THE GAS PEDAL. I BROUGHT THE TRUCK TO A STOP ON THE SHOULDER AND SHUT IT OFF. IT WORKED FINE ON THE WAY HOME. THIS VEHICLE IS GOING TO FORD IN THE MORNING! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10284021September 15, 2009
STRUCTURE:FRAME AND MEMBERS
TL*THE CONTACT OWNS A 2009 FORD F-150. WHILE THE CONTACT WAS EXAMINING THE VEHICLE SHE NOTICED THAT THE REAR PASSENGER SIDE TIRE EXTENDED 1.5 INCHES OUTSIDE THE NORMAL PLACEMENT FOR THE TIRE. THE DEALER INFORMED THE CONTACT THAT THE FRAME WAS BENT. THE VEHICLE HAS NOT BEEN SERVICED FOR THE FAILURE AND THERE WAS NO PRIOR WARNINGS. THE CURRENT AND FAILURE MILEAGES WERE 3,000. UPDATED 10/13/09. *LJ UPDATED 10/14/09.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10281262August 20, 2009
SEATS, STRUCTURE:BODY
WHEN ADJUSTED ACCORDING TO THE OWNERS MANUAL, HEAD RESTS FORCE THE HEAD TOWARDS THE CHIN AND ARE VERY UNCOMFORTABLE. DEALER STATED THAT THIS IS THE NEW SAFETY DESIGN. HEADRESTS ARE NON ADJUSTABLE. ALSO, THEY ARE VERY WIDE AND, IN CONJUNCTION WITH THE FRAME POST AT THE REAR OF THE DOORS, CREATE A BLIND SPOT ON BOTH SIDES OF THE PICKUP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10280857August 18, 2009
INTERIOR LIGHTING, ELECTRICAL SYSTEM
I HAVE HAD NO ANSWER TO MY CONCERN. I PURCHASED A NEW 2009 FORD XLT FOUR DOOR EXTENDED CAB PICKUP IN FEBRUARY. IN APRIL 2009, I NOTICED THAT THE INSIDE DASH LIGHTS (GAUGES, SPEEDOMETER, ETC.) CAME ON ONLY WHEN IT WAS VERY DARK OUTSIDE THE VEHICLE. THIS IS TRUE WHETHER THE LIGHT SWITCH IS IN THE MANUAL OR THE AUTOMATIC POSITION. THE DASH LIGHTS WILL NOT RESPOND WHEN THE HEADLIGHTS ARE ILLUMINATED IN THE MANUAL OR AUTOMATIC POSITION UNLESS IT IS VERY DARK OUTSIDE OR YOU PLACE YOUR FINGER OVER THE ELECTRIC EYE. THE FORD DEALER FROM WHOM I PURCHASED THE VEHICLE AGREED THAT THE DASH LIGHTS SHOULD ILLUMINATE WHENEVER THE HEADLIGHTS ARE ON AND KEPT THE VEHICLE FOR FIVE DAYS TRYING TO FIND THE PROBLEM. THEY FINALLY GOT HOLD OF THE FORD MOTOR COMPANY HOT LINE AND WERE TOLD THAT THE CURRENT LIGHTING SYSTEM FOR THIS VEHICLE IS A RESULT OF A PROGRAMMING CHANGE MADE BY THE COMPANY FOR 2009. I WAS INFORMED THAT THE ONLY SOLUTION TO MY CONCERN WOULD RESULT AS A PROBABLE RECALL FOR ALL OF THE VEHICLES TO FIX THE PROBLEM. IN LATE MAY 2009, I CALLED THE FORD MOTOR COMPANY'S RELATIONSHIP CENTER AND RELATED THE ABOVE-STATED CONCERN. THE REPRESENTATIVE WAS VERY ATTENTIVE AND COURTEOUS AND INDICATED THAT HE WOULD FORWARD THIS INFORMATION TO APPROPRIATE DEPARTMENTS WITHIN THE FORD ORGANIZATION. HOWEVER, HE DID NOT FEEL THAT I WOULD BE GETTING ANY RESPONSES. I UNDERSTAND THE YOUNG MAN'S DILEMMA (IT'S A TECHNICAL PROBLEM WHICH NEEDS A TECHNICAL INPUT). I AM STILL WONDERING WHETHER A FORD COMPANY PROGRAMMING CHANGE IS THE CAUSE OF THE PROBLEM OR IF MY CONCERN IS JUSTIFIED. I BELIEVE THERE ARE SOME SAFETY ISSUES TO BE ADDRESSED, I.E. SHOULDN'T YOU BE ABLE TO TELL IF YOUR HEADLIGHTS ARE ON BY GLANCING AT YOUR DASH LIGHTS DURING DAYLIGHT STORM CONDITIONS? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10279621August 6, 2009
SERVICE BRAKES, HYDRAULIC
TL*THE CONTACT OWNS A 2009 FORD F-150. THE CONTACT RECENTLY PURCHASED A BRAND NEW VEHICLE. HE STATED THAT THE BRAKING SYSTEM WAS FAILING. THE BRAKE PEDAL MUST BE DEPRESSED WITH GREAT FORCE IN ORDER TO STOP THE VEHICLE. THE DEALER STATED THAT THERE WERE NO FAILURES WITH THE VEHICLE. THE CONTACT STATED THAT THIS WAS A DANGEROUS DEFECT THAT COULD RESULT IN A REAR END CRASH. THE FAILURE AND CURRENT MILEAGES WERE 202. UPDATED 09/01/09 *BF
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10279147August 3, 2009
UNKNOWN OR OTHER, STRUCTURE
TL*THE CONTACT OWNS A 2009 FORD F-150. DURING RAINY CONDITIONS, THE INSTRUMENT PANEL LIGHTS FAIL TO ILLUMINATE. THE FAILURE PREVENTS THE DRIVER FROM VIEWING THE SPEEDOMETER. THE CONTACT ALSO NOTICED THAT THE INSTRUMENT PANEL LIGHTS WOULD ONLY ILLUMINATE AT A SPECIFIC RANGE OF DARKNESS OUTSIDE. THE VEHICLE WAS TAKEN TO THE DEALER AND THEY STATED THAT THE SENSOR NEEDED TO BE ADJUSTED. THE CURRENT AND FAILURE MILEAGES WERE 600. UPDATED 08/28/09 *BF THE CONSUMER STATED THERE WAS A SENSOR ON TOP OF THE DASH, THAT DIDN'T SENSE ENOUGH DARKNESS TO ALLOW THE HEADLIGHTS TO COME ON. UPDATED 08/31/09.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10276876July 15, 2009
ENGINE AND ENGINE COOLING:ENGINE
I WAS INVOLVED IN A LOW SPEED FRONTAL COLLISION WITH MY 2009 FORD F150 PICK UP. THE COLLISION WAS OFF CENTER LEFT WITH ANOTHER FORD F150 (1993-1994 MODEL). THE SPEED OF THE VEHICLES WAS LESS THAN 40 MPH AS THE COLLISION HAPPENED ON A HILLY AND TWISTING ROAD. MY VEHICLE CAUGHT FIRE ON IMPACT AND WAS COMPLETELY ENGULFED IN JUST OVER A MINUTE. MY DRIVERS DOOR WOULD NOT OPEN AND I HAD TO EXIT THE VEHICLE ON THE PASSENGER SIDE. MY WIFE AND I WERE NOT INJURED AS THE AIR BAGS AND SEAT BELTS WORKED PROPERLY. WE NEVER MADE CONTACT WITH THE AIR BAGS AND SUSTAINED NO SEAT BELT BRUISING OR OTHER INJURIES. *TR
Crash:
Yes
Fire:
Yes
Injuries:
0
Deaths:
0
#10275949July 7, 2009
VEHICLE SPEED CONTROL
WHILE ACCELERATING ON A RAMP TO MERGE INTO TRAFFIC THE TRUCK ACCELERATOR PEDAL GOT STUCK CAUSING THE TRUCK TO GAIN SPEED RAPIDLY. THE TRUCK WENT FROM APPROX 25 TO 87MPH. I WAS UNABLE TO GET THE PEDAL UN-STUCK. THE BRAKES AND EMERGENCY BRAKE HAD LITTLE EFFECT, I NARROWLY MISSED HITTING ANOTHER VEHICLE AND WAS UNABLE TO GET THE TRUCK TO SLOW DOWN FOR A FEW MILES. I EVENTUALLY WAS ABLE TO SLOW IT TO 30MPH AND PUT THE TRUCK IN PARK AND TURN OFF THE ENGINE TO MAKE IT STOP COMPLETELY. IT HAS OCCURRED ONCE (AND THAT IS ENOUGH). I HAD THE TRUCK TOWED TO A FORD DEALER AND WAS LATER ADVISED THEY COULD NOT REPLICATE THE PROBLEM SO I COULD COME PICK THE TRUCK UP. NOTHING HAS BEEN FIXED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10274082June 17, 2009
SEATS
HEAD RESTS IN THE WAY, SEEM TO BE TO LARGE, MOSTLY NOTED WHEN BACKING UP & TRYING TO LOOK OUT BACK WINDOW, ALSO ON A PERSON 5' FOOT TALL (A WOMAN ) THE HEAD REST HITS THEM IN THE BACK OF THE HEAD ,MAKES IT VERY UNPLASENT TO RIDE IN. *TR THE TRUCK UNDER THAT CONDTION .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10273311June 10, 2009
SEATS:FRONT ASSEMBLY:HEAD RESTRAINT
TL*THE CONTACT OWNS A 2009 FORD F-150. THE CONTACT STATED THAT THE DRIVER'S AND PASSENGER SIDE HEADRESTS WERE NOT ADJUSTABLE AND CONSTANTLY STRUCK HIM IN THE BACK OF THE NECK. THE MANUFACTURER STATED THAT THIS WAS A NEW DESIGN FOR SAFETY. HE WAS CONCERNED THAT HIS NECK COULD BE SERIOUSLY INJURED DUE TO THE AIR BAGS IN THE EVENT OF A CRASH. THE CURRENT AND FAILURE MILEAGES WERE LESS THAN 3,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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