Ford F-150 Complaints (2023)

402 consumer complaints on file.

#11663431May 28, 2025
POWER TRAIN
The contact owns a 2023 Ford F-150. The contact stated that upon starting the vehicle, the "Service Vehicle Soon" message was displayed. The contact used a diagnostic scanner to retrieve DTC: P0929. The vehicle was taken to a local dealer where it was diagnosed, and the contact was advised that the gear shift module (GSM) was faulty and needed to be replaced. The contact stated that the failure had occurred twice, and the GSM Module had been replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 43,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11663168May 27, 2025
POWER TRAIN
I attempted to schedule the fix for this recall and Ford is saying they will not fix unless the axel bolt has already failed. I read the recall notice as Ford will fix the axel regardless if is has failed or not.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11663044May 27, 2025
POWER TRAIN:AXLE ASSEMBLY
The contact owns a 2023 Ford F-150. The contact stated while driving at various speeds, the vehicle became very difficult to steer, and the rear end of the vehicle became unstable. The vehicle was taken to the local service center who removed the rear passenger’s side wheel and discovered that the rear axle bolt had sheared off. The vehicle was later driven to the local dealer. The cause of the failure was not yet been determined. The manufacturer was contacted but no assistance was offered. The failure mileage was 50,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11662884May 23, 2025
SERVICE BRAKES
My 2023 F150 has been having issues with the key fob connecting to the vehicle and responding to commands (unlock/lock, remote start etc). On the date of this incident the truck was not responding to the remote start key fob function. While standing outside the vehicle from a distance of about 10 feet I attempted the remote start function with no success approximately five times. On the last attempt I heard the audible sound of the parking brake releasing (moving from the “brake on” mode to the “brake off” mode). Once inside the vehicle I confirmed that the parking brake had been released. I was ultimately able to get the truck started and driving in a normal condition. The parking brake has not malfunctioned since. The key fob / truck connection continues to malfunction to various degrees. Sometimes no response, sometimes no remote start, sometimes the truck will be running and display a dashboard message indicating the key fob is not present leaving the truck running but “locked” in park. During this parking brake incident the vehicle was parked and locked with the parking brake set as normal (on or about May 10 , 2025). It was on level ground in a parking lot. No other vehicles were parked near mine. It was morning time, the truck was “cold” after being parked all night. No other unusual condition were noted. Weather conditions were dry and mild (50 degree temperatures). The remote connection issues have been going on about 6-8 months. I have replaced the battery in the remote 2x with no improvement. The vehicle has been inspected by the selling dealer once for the fob with no results (April 17, 2025). I have an appointment for the latest issues on June 2 2025. It is my belief that the random release of the parking brake system poses a risk for myself and other members of the public that may be injured by a sudden “roll away” of this vehicle by parking brake failure. I am in possession of the vehicle and it’s available for inspection. .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11662843May 23, 2025
POWER TRAIN
Per Safety Recall 23S65-S1 - NHTS 23V896 Ford notified the government in 2023 regarding the rear axle hub bolts breaking on F-150's equipped with the max tow package. My 2023 Ford F-150 is configured with the max tow package and has the same exact axle and hub bolt known to failure included in the recall I mentioned. The new replacement axle has a nut on the end to hold everything together so it's very easy to tell the difference. This failure is part(s) specific and my truck currently has the same axle and axle bolt included in this recall that is known to have a failure. I have attached a picture. The problem, my VIN is not part of the recall selection and this is a present safety concern for me and others. I have not had a failure yet but I have not towed with my truck because of this safety concern of a potential failure. Up until recently, Ford's fix for broken axle hub bolts were to replace with the same parts. Ford finally had a replacement axle (new style with a axle hub nut instead of a bolt) manufactured to eliminate this issue. It is a completely different design and uses a nut on the end to hold everything together. This recall needs to expand to include all F-150's that have the same axle & axle hub bolt.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11661526May 16, 2025
ELECTRICAL SYSTEM, ENGINE, FORWARD COLLISION AVOIDANCE: WARNINGS
•Resolution Requested oFull refund for $67,227.63 - Total Money Spent Down Payment Trade In Monthly Payment Aftermarket Accessories oPremium Care Warranty for Purchase of next Ford Vehicle •Issues oEngine and Electrical Issue Electronic Gauge Screen goes black while driving resulting in a safety violation Significant latency of acceleration upon starting resulting in dangerous driving conditions Issue started Mar 2024 Remote Start Not Working Issue started Mar 2024 oSafety Failure Error Messages •6 X Anti-Lock Brake Fault •18 X Tire Pressure Monitor System •9 X Restraints Indicator Lamp •28 X Pre-Collision Assist Not Available •4 X Power Train Malfunction •Attempted Repairs – the service department has stated they do not know the issue and will need to keep the car for several more weeks to determine a fix oNumber of Times 5 Times oDuration 28 Days oDates 10 APR 2024 – 1 Day 09 May 2024 – 1 Day 09 Sep 2024 – 5 Days 07 JAN 2025 – 10 Days 14 MAY – 1 Day
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11661144May 15, 2025
FORWARD COLLISION AVOIDANCE: WARNINGS, SEAT BELTS, ELECTRICAL SYSTEM
Within weeks of purchasing this vehicle new from Groove Ford on Arapahoe, the dashboard would go completely black and the seat belt restraint warning, collision warning, and safety warning sensors would go off. This vehicle has been into the dealership 7 times within the past year for over 30 days and still no resolution.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11661117May 15, 2025
POWER TRAIN, POWER TRAIN:AXLE HUBS
The contact owns a 2023 Ford F-150. The contact stated that after placing the vehicle in the park in the driveway, the vehicle started to roll backwards. The contact was able to stop the vehicle. The contact stated that there was an abnormal acid odor near the passenger’s side rear wheel, and the contact became aware of discolored gear oil and soot on the rim. The contact stated that the passenger’s side rear axle hub bolts had completely sheared off and detached from the vehicle. The dealer was contacted and confirmed that the vehicle was not included in NHTSA Campaign Number: 23V896000 (Power Train). The vehicle was not diagnosed or repaired. The manufacturer was informed of the failure and confirmed that the VIN was not included in the recall. The failure mileage was approximately 30,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11659996May 9, 2025
ELECTRICAL SYSTEM
The contact owns a 2023 Ford F-150. The contact stated that while driving at an undisclosed speed, the contact noticed that the front headlights had become inoperable. The contact stated that the radio flickered on and off, and the power windows would not function properly. The vehicle was taken to several dealers; however, the vehicle was not diagnosed or repaired. The dealer was unable to duplicate the failure. The manufacturer was made aware of the failure, and a case was opened. The contact was referred to the NHTSA Hotline for further assistance. The failure mileage was not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11659682May 8, 2025
POWER TRAIN
The contact owns a 2023 Ford F-150. The contact stated that while decelerating and coming to a stop light, there was a rattling sound coming from the hub cap. The contact pulled over to inspect the vehicle and noticed that the rear axle bolts had detached and was moving around in the hub cap. The vehicle was driven to the dealer who diagnosed that the rear axle hub bolts had detached and needed to be replaced. The contact related the failure to NHTSA Campaign Number: 23V896000 (Power Train); however, the VIN was not included. The vehicle was not repaired due to the parts being on backorder. The dealer informed the contact that they were informed to prioritize the vehicles included in NHTSA Campaign Number: 23V896000 (Power Train) by the VIN. The manufacturer was informed of the failure. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 30,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11658977May 5, 2025
SERVICE BRAKES, HYDRAULIC
The contact owns a 2023 Ford F-150. The contact stated that while driving at 45 MPH, was warning message was displayed reading "Brake fault detected. Service now.", prompting him to pull to the shoulder of the roadway. No warning lights were illuminated. The vehicle was towed to the dealer, who had not yet provided a diagnosis. The vehicle was not repaired. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA hotline for assistance. The failure mileage was 14,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11658407May 2, 2025
ELECTRICAL SYSTEM:PROPULSION SYSTEM:INVERTER
The contact owns a 2023 Ford F-150 equipped with an inverter. The contact stated that the inverter was intermittently inoperable throughout the day. The vehicle was taken to the dealer, where it was diagnosed that the wiring harness needed to be replaced. The vehicle was not repaired. The vehicle was later taken to Bill Talley Ford Inc(6280 Mechanicsville Tpke, Mechanicsville, VA 23111), where it was diagnosed that the inverter module needed to be replaced. The dealer informed the contact that upon attempting to order the part, the manufacturer advised that the part was on a “Do Not Sell” list due to a factory defect. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 31,436.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11658186May 1, 2025
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM, FORWARD COLLISION AVOIDANCE: WARNINGS
Available for inspection. The "brain" of the truck is in the stereo system. the time on the call varies, but, the call will drop the Bluetooth or wired connection with the truck, the radio will reset, and go to a broadcast radio station, from which it will stay for about 5-30 seconds while resetting, and then the call will recommence on the in-house system again. Neither party knows until I start hollering that the call has been dropped. I have checked with Apple, and there are no issues with it, and all updates have been completed. During the call with the tech people at Ford, the tech said it is a known problem.The truck has been in the shop on several occasions at Ford Villages and in Ocala, Florida, starting in February 2025. On 3/14/25, eight modules had to be updated & I was assured that it would fix the issue. After is was dropped it off, it happened again. I took it back on 3/21, and this time they said they could not duplicate the problem. Furthermore, the issue would need to be fixed, most likely by an over-the-air update.On the way home, I called my brother, and it happened not more than ten minutes out of the shop! 3/25/2025, I contacted Ford again through their customer service line and told them I wanted to start the Lemon Law buyback process. A few days later, I got a call back – denied. I am going through the lemon law process now. They offered a $4k buyback, which I soundly rejected as an insult. REGARDLESS, this truck is unsafe to operate due to the distractions that are created by the unreliability of the CarPlay system. I have ended up in a ditch, almost ran off the road by other drivers and various other close calls, all because I have had to adjust the phone to where it would work while I am driving. Most likely the CarPlay (Android-based) incompatibility with the Apple software and users are made to suffer for it Whatever it is, it must be immediately resolved. Consumers do not need to be caught in between the petty games. Still or moving.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11657569April 29, 2025
EXTERIOR LIGHTING, INTERIOR LIGHTING
The contact owns a 2023 Ford F-150. The contact stated that while the vehicle was parked in the driveway turned off and unattended, the contact became aware that all the interior and exterior lights were flashing. There were no warning lights illuminated. The contact stated that the failure was related to NHTSA Campaign Number: 24V682000 (Exterior Lighting). The contact called the local dealer and was informed that there were no recalls on the VIN. The vehicle was not diagnosed or repaired. The manufacturer was contacted and transferred the contact to the NHTSA Hotline. The failure mileage was approximately 60,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11657298April 28, 2025
POWER TRAIN:AUTOMATIC TRANSMISSION:LEVER AND LINKAGE:COLUMN SHIFT
The contact owns a 2023 Ford F-150. The contact stated that while driving at an undisclosed speed, the contact noticed that the button located on the shift lever had detached. The vehicle was taken to the dealer, where it was diagnosed that the transmission control module had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 40,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11656711April 25, 2025
ELECTRICAL SYSTEM, ENGINE, UNKNOWN OR OTHER
This vehicle started having issues. The truck would shut off going down the highway at 60-65 mph. The radio would blink on and off. The truck would shut down and not turn back on for multiple hours. Dealer couldn't replicate the problem. Our son utilized the truck to go and pick up LP gas for us from his shop. On the way back to our home, he stopped at a stop sign and suddenly noticed smoke coming from the dash. He attempted to put out the fire which was then raging under the dashboard and hood. He got the fire out, fire department arrived, truck ignited again. The fire department put out the truck. Son was burned trying to not have the truck explode with gas tanks in the back.
Crash:
No
Fire:
Yes
Injuries:
1
Deaths:
0
#11656687April 25, 2025
POWER TRAIN, FORWARD COLLISION AVOIDANCE: WARNINGS
The contact owns a 2023 FORD F-150. The contact stated that the Pre-collision Alarm Sensor Default was displayed. The vehicle was taken to the dealer, who replaced two sensor cables. While driving at approximately 35-40 MPH, there was a sudden winding sound coming from the bearings, which could be heard underneath the hood. The vehicle was returned to the dealer, who replaced the alternator, and while repairing the vehicle, the dealer noticed that the idler pulley had failed. The idler pulley and serpentine belt were replaced. After having the vehicle repaired, the driver’s side seat cushion started deteriorating. The vehicle was taken to the dealer, who replaced the driver’s seat cushion. The contact smelled burning transmission fluid entering the cabin of the vehicle. The vehicle was taken to the dealer who diagnosed the vehicle with transmission failure. The final decision for the repair was not yet provided. The vehicle was not repaired. The manufacturer was informed of the failure and opened a case. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11656073April 22, 2025
POWER TRAIN
The contact owns a 2023 Ford F-150. The contact received notification of NHTSA Campaign Number: 23V896000 (Power Train); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at various speeds, there were a rattling sound and grinding sounds coming from the drive train of the rear axle. The dealer was contacted. The manufacturer was not made aware of the issue. The failure mileage was approximately 16,100. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11655214April 17, 2025
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
On three separate occasions when I open my door, I get a “brake fault service soon” notification. I’ve done research and forums say this was a recall in the past. I’m aware my truck doesn’t have any current recalls but it has me wondering if it was ever fixed or if the repair was not good enough. I never owned the vehicle when the original recall came out so I’m not too sure what happened.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11654516April 14, 2025
STRUCTURE:BODY:BUMPERS:ACTIVE SHUTTERS/GRILL
The contact owns a 2023 Ford F-150. The contact stated that while driving at an undisclosed speed, the message "Active Air DAM System fault detected" was displayed. No warning lights were illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the driver's Side Active Air Dam Motor Actuator. The contact was informed that the part displayed signs of external damage as if the driver had struck an object. The vehicle was repaired, but the failure reoccurred. The vehicle was taken back to the dealer, who again diagnosed a failure with the driver's Side Active Air Dam Motor Actuator. The vehicle was not repaired. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 4,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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