Ford Expedition Complaints (2024)

79 consumer complaints on file.

#11730471April 10, 2026
FORWARD COLLISION AVOIDANCE: WARNINGS, LANE DEPARTURE: BLIND SPOT DETECTION, BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING
I bought this vehicle brand new in 2024 and none of the safety features are functional and can't be fixed. Ford corporation cannot find a a computer software fix for it and the dealership can't fix it. The vehicle in unsafe to drive. The following sensors are faulty and have continued to give failure alerts since I purchased the vehicle: 1) Cross Traffic Alert; 2) Blind Spot System Fault; 3) Pre-Collision Assist; 4) Front Camera Fault; 5) Parking Sensor Fault; 6) Lane Keeping Assistance, 7) Rear backup assistance. It is a safety hazard and unsafe to drive because none of the "Safety Warning" or "Driver Assistance" features work, that would help prevent accidents. For the past 2 years, I have been driving this defective vehicle that is a safety hazard, which is not repairable, nor is the vehicle marketable. I have tried to resolve this issue numerous times, but there is no solution. The dealership advised me to not bring it in for service again, because there is nothing that can be done. I tried to file a claim with Ford Corporate and requested they buy the vehicle back, because it meets the criteria and the elements under the Texas Lemon Law, regarding electrical and safety concerns. However, my claim was rejected. As of right now, there is no solution for this issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11727088March 25, 2026
LANE DEPARTURE: BLIND SPOT DETECTION, FORWARD COLLISION AVOIDANCE: WARNINGS, LANE DEPARTURE: ASSIST
I have had my car at the dealership twice, once in August of 2025 and once in February of 2026 because when I start I get a warning, front collision assist malfunction, lane keep assist malfunction, blind spot monitoring malfunction, and as a result, I have no cruise control, even in normal cruise control mode. I have been told it’s an electrical update, and it was October, then January, now it’s March. Just saw a recall was issued for Navigator, Nautilus, Aviator, and Explorer with this exact problem, but no recall for the expedition.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11718826February 18, 2026
WHEELS, ENGINE
Bought the car on Feb 14th 2026. We were told Avis car sales in fontana does their vehicle inspection on every car before its sold. We noticed the two back tires on the expedition were bald and showing cords. We told Tawnya and George about the tires and they said they would order them, they'd be in within two days and to bring the car back to get them replaced. When we got home we setup ford diagnostics and found out the oil life was at 29% so they also lied and sent us out with bad oil. We checked the dip stick and yeah super dark oil. We've called two days in a row and keep getting told they are busy and they will call us back, they have not. We have tried to reach corporate but they dont have a department for this. The vehicle is currently sitting because of how bad the tires are, its 100% not safe to drive. Trying to get the dealership to honor the safety fix they promised but they are avoiding it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11716273February 6, 2026
UNKNOWN OR OTHER
The rear portion of the panoramic moonroof shattered spontaneously while the vehicle was being operated, without any impact or external cause.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11711979January 19, 2026
UNKNOWN OR OTHER
On Monday, January 12, I was driving down the highway with 2 of my coworkers, when all of a sudden there was a loud pop and glass shattered. My sunroof had exploded. It was a sunny clear day, there were no vehicles in front of us and we were not going under an overpass. We pulled over to take pictures and drove the vehicle straight to Ford. We have since read that this type of incident has occurred before with multiple other Expeditions.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11707227December 27, 2025
VEHICLE SPEED CONTROL
My wife tried to move my expedition from spot to another in our parking lot During that maneuver the gas pedal assembly broke down and the car in high speed created some personal and property damages I have the part handy and ready for inspection up on request The insurance knows about it And I had a police report No warning prior to the incident
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11706650December 22, 2025
STRUCTURE:BODY
Vehicle was driving approximately 65 miles per hour on interstate. Upon crossing a bridge the sunroof exploded sending glass flying inside the vehicle. The vehicle was equipped with a dash camera which also captured audio. No external object struck the vehicle. Two children and an adult in the vehicle were struck with flying glass. The video has been saved and can be provided in addition to the pictures.
Crash:
No
Fire:
No
Injuries:
3
Deaths:
0
#11702998December 4, 2025
UNKNOWN OR OTHER
I was driving on the I95 and just passed the McHenry tunnel when out of nothing I heared a loud bang and my moon roof spontaneously shattered into pieces. Nothing hit it and after inspection there was also no other damage on the car but the rear part of the moonroof that was completely shattered.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11702550December 2, 2025
FORWARD COLLISION AVOIDANCE: WARNINGS, SERVICE BRAKES, BACK OVER PREVENTION: WARNINGS
I own a 2024 Ford Expedition XLT. The vehicle repeatedly loses multiple federally mandated safety systems including Blind Spot Monitoring, Cross-Traffic Alert, Automatic Emergency Braking, Forward Collision Warning, and camera systems. Alerts include: ‘Cross-Traffic System Fault,’ ‘Blind Spot System Fault,’ ‘Pre-Collision Assist Not Available,’ ‘Front Camera Fault,’ and ‘Check Parking Sensors.’ Ford has acknowledged this as a known issue with a fix delayed until June. My dealer (Morries Ford, Buffalo MN) is charging $225 each time the defect recurs just to clear errors. This is a safety defect that places my family at risk. Ford is refusing to cover the full repair cost and the dealer is charging for temporary resets.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11694443October 20, 2025
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, LANE DEPARTURE: ASSIST, FORWARD COLLISION AVOIDANCE: WARNINGS
Driver assistance warning lights come on. All safety systems such as blind spot, collision avoidance, and lane keeping fail and are inoperable. This also shuts down cruise control. For has been aware of this issue since December 2024
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11693340October 14, 2025
LANE DEPARTURE: BLIND SPOT DETECTION, LANE DEPARTURE: WARNING, FORWARD COLLISION AVOIDANCE: WARNINGS
I purchased this 2024 Ford Expedition brand new from a Ford certified dealer (Conklin Cars, Newton , Kansas). Upon driving off the lot for the first time to a gas station across the street from the dealer, at restart all the sensor gave warnings. Sensors that gave warning include: Blind spots sensors, back-up sensors, Froward impact, lane departure, automatic braking, rear cross traffic, and the cruise display. I took it back to the dealership and the reset the system and upon starting the vehicle after parked, all the sensors stopped working again. I then took the Ford Expedition back to the certified dealer (Conklin Cars, Newton , Kansas) and they game me sheets of paper, Last one give after 4 visits to dealer [XXX]) stating that Ford knows of the an issues, which appear to be right off the factory line. This has been over a year and there have been several close calls for me and my family without these sensors, which is standard in most cars these days. Me and my family expect these sensors to work on the vehicles we drive, rather basic or premium. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11692443October 9, 2025
SEATS
I would like to report the seats. I bought my vehicle new. The seats has caused me to have medical issues. It has also caused one other person issues too, so it was not just me. I have never had any sort of back or leg issues before getting this vehicle. I now have severe Sciatica Nerve problems. Which, I have seen the Doctor for. It flares up so bad while I am driving my right leg goes into extreme pain then it goes numb. Which is not helpful since this is the foot I use the gas and brake with. This is my only transportation, so I do not have another vehicle to drive. I have had my son drive this vehicle when we went on a trip. I sat in the middle row captain chair and it was the same issue. This trip was when my daughter in-law (Which is an RN) starting having the same issues as myself.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11692318October 9, 2025
LANE DEPARTURE: BLIND SPOT DETECTION, FORWARD COLLISION AVOIDANCE, TIRES:PRESSURE MONITORING AND REGULATING SYSTEMS
See attached document for complaint.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11690246September 29, 2025
SERVICE BRAKES
The 2024 Ford expedition brakes was not working at the time of the accident, we later found that there was a recall on the brakes. PMA companies is the TPA for the Victaulic Companies, please see accident description below: Insured driver states she Pulled in driveway and was trying to park vehicle. Driver hit the brakes all the way down and the vehicle did not stop. Vehicle went through drivers fence and struck a tree causing damages to vehicle. Caused damages to neighbors fence.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11683069August 26, 2025
LANE DEPARTURE: LANE KEEP: AUTOMATIC STEERING, STEERING, ELECTRICAL SYSTEM
The contact owns a 2024 Ford Expedition. The contact stated that while driving at various speeds, the message "Drive Assist Unavailable" was displayed. The contact stated that when the vehicle was turned off and restarted, the system was functional. The contact had taken the vehicle to a local dealer, who checked the 12-Volt battery and found that the battery was operational and there were no other electrical issues. The contact stated that later, while starting the vehicle, the message "Loss of Power Steering Assist" was displayed, and the steering wheel was difficult to turn to the left or the right. The vehicle was turned off and restarted, and regained power steering functionality; however, the failure reoccurred. The contact attempted to reset the electrical system by disconnecting the battery terminals. The contact stated that loss of power steering reoccurred with the loss of the Lane Keep Assist feature. The contact had taken the vehicle back to the same dealer who diagnosed the vehicle and checked the wiring harness and coated the terminal connectors with a gel for better connectivity. The vehicle was repaired; however, the failures reoccurred. Additionally, the contact stated that the “Driving Modes” light was illuminated. The contact stated that while attempting to switch modes to Snow or Sport, or another option, the light illuminated with the message that each selected mode was unavailable. The contact stated that the vehicle would be taken back to the dealer for the failure. The vehicle was not repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 36,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11683059August 26, 2025
FUEL/PROPULSION SYSTEM, ELECTRICAL SYSTEM, ENGINE
The fuel line/fuel pump was leaking. Smelled fumes from the gasoline. Fuel was leaking over the fuel tank from the top of the tank. The vehicle was drivable when fuel was leaking. Very concerned that their could have been a fire due to the fuel leak. Took the vehicle to the Ford service department where it was purchased. Service shop stated that during inspection they noticed that something chewed through the fuel line/fuel pump. Comments made by the service advisors stated that they have seen squirrels/rodents attracted to the soy based ingredients of the parts/wiring. The repair would not be covered under warranty due to "outside influence". The manufacturer is installing a similar part and not covering under warranty. No warning lights; no warning messages. If the same type of soy based part is being installed, what is going to prevent the same thing from happening. Ford is not offering different types of parts and they do not have a way to prevent additional damage. No shield/tape/covering is being offered. Numerous instances of this referenced online due to soy based parts and Ford knowingly installing these parts without a fix or prevention. Consumer is responsible for all repairs. No warranty.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11680615August 14, 2025
SERVICE BRAKES
I am the owner of a 2024 Ford Expedition, purchased new in March 2024. I am writing to formally report multiple instances of complete brake failure, which pose a significant safety risk. The most recent incident occurred on [XXX], at approximately [XXX], while I was driving northbound on [XXX] in Cupertino, California, with my wife and two grandchildren (ages [XXX] and [XXX]) in the vehicle. As I approached the [XXX] exit, I began decelerating. While applying continuous pressure on the brake pedal during the descent of the off-ramp, the brake pedal suddenly went soft and sank to the floor. The vehicle failed to slow down and began accelerating downhill, due to gravity, toward the intersection at [XXX] , where the light was red. This total loss of braking control lasted for approximately 5 to 10 seconds and nearly resulted in a serious collision. I was only able to regain control by releasing and reapplying the brake pedal and shifting the transmission into Park, at which point the brakes resumed normal function. A similar brake failure occurred earlier in 2024 under comparable driving conditions. At that time, I believed it to be an isolated mechanical glitch, and therefor did not take it to the dealer. I brought the vehicle to Frontier Ford in Santa Clara the following day ([XXX]) for immediate inspection. Despite ongoing efforts by the dealership and Ford engineering, the issue has not been duplicated or resolved. As of this writing, the vehicle remains at the dealership. I am filing this complaint so that the matter may be officially documented and thoroughly investigated as a potential systemic safety defect affecting this model. I urge you to investigate this issue promptly to help prevent similar incidents and ensure the safety of other drivers and passengers. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11679888August 11, 2025
STEERING, SUSPENSION
The contact owns a 2024 Ford Expedition. The contact stated that while driving on several occasions at speeds between 60 MPH - 80 MPH, the vehicle was shaking abnormally. The vehicle was taken to the dealer approximately six times however, the dealer was unable to duplicate the failure. The manufacturer was notified of the failure. The failure mileage was approximately 5,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11679145August 7, 2025
SEATS
Was rear ended on highway and both driver and passenger seats upon impact where laid back.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#11678302August 4, 2025
ELECTRICAL SYSTEM
I am filing this complaint regarding Ford Safety Recall 25S49 (NHTSA Campaign Number 25V315). My vehicle is a 2024 Ford Expedition Max, VIN [XXX] . The Ford pass app and the Ford recall site both show the remedy for the recall as "Available", but when I contact my dealer (Maxwell Ford in Austin, TX) they say that the repair cannot be performed because the update is not yet active in the Oasis dealer system. Ford has had months to release the software fix, but continues to delay the rollout to dealerships. Meanwhile, I have been without my vehicle because the rearview camera is unreliable and considered a safety hazard under the recall. I am paying for a new vehicle that is parked at the dealership and undriveable due to Ford's failure to provide a timely remedy. I have contacted Ford Executive Relations and their social media team, but have received no response or resolution. I am requesting that NHTSA hold Ford accountable for failing to make this safety recall fix available in a timely and transparent manner. The communication has been misleading to owners, and the delay is causing both financial and practical hardship. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Ford Expedition