Ford Expedition Complaints (2010)

58 consumer complaints on file.

#10863168May 4, 2016
AIR BAGS
I WAS T-BONED BY A PICKUP TRUCK WHO RAN A STOP SIGN, COMBINED SPEED OF COLLISION WAS A HUNDRED MPH. ALL AIRBAGS WERE DEFLATED. I HAD LACERATIONS TO MY HEAD AND EYE CONSISTENT WITH IMAGES OF THOSE CAUSED BY TAKATA AIRBAGS.
Crash:
Yes
Fire:
No
Injuries:
7
Deaths:
0
#10850793March 21, 2016
STRUCTURE:BODY:HATCHBACK/LIFTGATE
TL* THE CONTACT OWNS A 2010 FORD EXPEDITION. WHILE THE VEHICLE WAS PARKED, THE CONTACT NOTICED COROSSION AROUND THE PASSENGER SIDE LIFTGATE. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE LIFTGATE NEEDED TO BE REFINISHED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED A SECOND TIME. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 40,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10749839August 19, 2015
TIRES
I PURCHASED A NEW SET OF PIRELLI TIRES FOR MY 2010 FORD EXPEDITION IN FEB. 2015 & THEY COST ME $1,800.00. I THOUGHT I WAS PAYING FOR A A BETTER SET OF TIRES. IN AUG.,6 MTH. LATER, MY FAMILY WENT ON A TRIP TO NC IN THE EXPEDITION & ON OUR WAY HOME MY FRONT PASSENGER TIRE COMPLETELY CAME APART FROM THE INSIDE OUT ON THE INTERSTATE. MY TIRE SENSOR LIGHT HAD COME ON MAYBE 10 MINUTES AT MOST PRIOR TO THE TIRE EXPLODING, WE SHOULD'VE HAD TIME TO MAKE IT TO A GAS STATION. I BROUGHT MY CAR TO SARASOTA FORD THE NEXT DAY & WAS TOLD I SHOULD HAVE IMMEDIATELY PUT A SPARE ON MY CAR & BROUGHT THE TIRE IN BECAUSE MOST LIKELY THE VALVE STEM WAS LEAKING & THEY WOULD'VE COVERED THE TIRE. JIMMY SAID THAT I RUINED THE TIRE BECAUSE OF DRIVING ON IT WITH LOW TIRE PRESSURE. I PAID THE $225.BECAUSE I STILL HAD A SPARE TIRE ON MY CAR & I WASN'T COMFORTABLE WITH IT & I WASN'T GETTING ANYWHERE TRYING TO TELL HIM THAT I DIDN'T BELIEVE YOU CAN BE GIVEN A 10 MIN.WARNING TO GET YOUR TIRE OFF THE ROAD BEFORE IT JUST DISINTEGRATES. I'M NOT SURE IF IT WOULD'VE GONE DIFFERENTLY IF I'D BEEN A GUY! I'VE BEEN DEALING WITH SARASOTA FORD A LONG TIME & THEY HAVE ALL OF MY SERVICE LOG RECORDS. I GET MY OIL CHANGED EVERY 3,000 MI , MY TIRES ROTATED EVERY OTHER OIL CHANGE & THE RECORDS WILL SHOW THAT I TAKE CARE OF ANY NEEDS THAT MY CAR HAS, I DON'T IGNORE THEM AS HE WOULD IMPLY. I'M EXTREMELY DISAPPOINTED IN SARASOTA FORD FOR BEING SO QUICK TO BLAME ME FOR THIS TIRE FAILURE & I'M OBVIOUSLY NOT HAPPY WITH PERELLI TIRE EITHER. I AM VERY THANKFUL WE WERE JUST VERY INCONVENIENCED & NO ONE WAS HURT. LUCKILY THERE ARE MANY OTHER CHOICES FOR TIRES & TIRE COMPANIES FOR THE REST OF OUR VEHICLES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10714140May 1, 2015
ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
ON 04/14/2015 MY FRIEND OUR 2010 FORD EXPEDITION EL LIMITED IN THE DRIVEWAY AND WENT INTO THE HOUSE. APPROXIMATELY 2 HOURS LATER SHE HEARD THE ALARM GO OFF AND WENT OUTSIDE TO INVESTIGATE. THE CAR HAD DARK TINTS ON THE WINDOWS BUT THE CAR LOOKED DARKER THAN NORMAL THEN SHE REALIZED SHE COULDN'T SEE IN THE CAR BECAUSE IT WAS FULL OF BLACK SMOKE. A FEW SECONDS LATER SHE SAW A SPARK COMING FROM THE MIDDLE SECTION OF THE DASH BOARD THEN ALL THE WINDOWS BLEW OUT AT ONCE AND THE CAR BURST INTO FLAMES. SHE CALLED 911 AND THE FIRE DEPARTMENT MANAGED TO KEEP THE FIRE FROM SPREADING TO MY HOUSE AND MY NEIGHBOR'S HOUSE. THE FIRE WAS SO HOT IT MELTED THE FRAMES OF MY WINDOWS AND SCORCHED THE SIDING ON THAT SIDE OF THE HOUSE. THE TREE, BUSHES , GRASS AND LIRIOPE ON THAT SIDE OF THE HOUSE CAUGHT ON FIRE AND THERE IS GLASS ALL OVER MY YARD. THE CAR WAS COMPLETELY DESTROYED. I UNDERSTAND THAT FORD HAS HAD SIMILAR FIRES IN THE PAST WITH EARLIER MODELS. APPARENTLY THEY HAVE NOT FIXED ALL OF THE PROBLEMS. THE CAR WAS WORKING WELL UNTIL THE DAY IT CAUGHT ON FIRE. THE ARSON INVESTIGATOR SAID THAT IT LOOKED LIKE IT MIGHT HAVE STARTED IN THE NAVIGATION SYSTEM. NOW I AM READING THAT FORD HAS HAD PROBLEMS WITH A "DEFECTIVE CRUISE CONTROL SWITCH THAT HAS CAUSED TRUCKS TO GO UP IN FLAMES? SIMILAR TO HOW MY EXPEDITION WAS DESTROYED. I ALSO READ THAT FORD EXPEDITIONS AS WELL AS OTHER FORD TRUCKS HAVE HAD A ?POSSIBLE DEFECT IN THE SPEED CONTROL DEACTIVATION SWITCH?. THE ARTICLE STATED THAT, ?SOME SWITCHES COULD LEAK. BECAUSE THE SWITCH HAS ELECTRICAL POWER AT ALL TIMES, THE LEAKING FLUID COULD IGNITE AND CAUSE A FIRE, EVEN WHEN THE VEHICLE IS UNATTENDED?. REGARDLESS OF HOW IT HAPPENED THE TRUCK OBVIOUSLY HAD A DEFECT. I HAVE PHOTOGRAPHS AND MY NEIGHBORS HAVE VIDEO OF THE FIRE. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10693469March 11, 2015
ELECTRICAL SYSTEM
VEHICLE STARTED ON ITS OWN WITHOUT THE IGNITION SWITCH TURNED ON. I WAS NOT ABLE TO GET THE CAR TO STOP RUNNING UNTIL I TURNED THE IGNITION SWITCH ON AND THEN BACK TO OFF. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10693138March 9, 2015
ENGINE, VEHICLE SPEED CONTROL
I WAS ATTEMPTING TO ACCELERATE FROM AN IDLE POSITION TO ENTER A HIGHWAY. IN THE PROCESS OF ACCELERATION, MY ENGINE BEGAN TO KICK AND STUTTER LIKE IT WAS NOT TAKING IN ENOUGH GAS. I HAVE REPORTED THIS MATTER TO MY FORD DEALERSHIP WITHOUT A SATISFACTORY ANSWER. A COLLEAGUE OF MINE WHO OWNS THE EXACT SAME STYLE, MODEL AND YEAR VEHICLE EXPERIENCED THE SAME EXACT ACTIONS AND ALSO VISITED THE SAME FORD DEALERSHIP (WORLD FORD) AND WAS ADVISED THAT THE KICKING OR BUCKING OF THE ENGINE WAS DUE TO A DEFECTIVE TORQUE CONVERTER THAT FORD IS UNWILLING TO REPLACE (A $2000 JOB). THE DEALERSHIP HAS PLACED FLUID IN THE ENGINE WITHOUT ANY RESOLUTION. THIS IS MY 3RD EXPEDITION. WHILE I AM HAPPY WITH FORD, THERE IS CLEARLY A DEFECT (DUE TO SIMILAR ACTIONS IN ITS OTHER MODELS). THEY CHOSE TO IGNORE THE PROBLEM. I NEED A RESOLVE IMMEDIATELY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10653982November 10, 2014
STRUCTURE:BODY
THERE ARE 3 SPOTS SO FAR THAT HAVE BUBBLED UP ON THE HOOD AND TAILGATE OF MY VEHICLE. IT'S STILL UNDER WARRANTY TILL 06/15 BUT FORD REFUSES TO DO ANYTHING ABOUT IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10629968September 2, 2014
STRUCTURE:BODY
PAINT IS BUBBLING ON LIFT GATE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10629478August 29, 2014
STRUCTURE
BUBBLING OF PAINT LOCATED CENTRALLY ON TAILGATE IN SEVERAL LOCATIONS AROUND METAL EDGE AND AROUND LICENSE PLATE, IS APPARENTLY NOT COVERED UNDER WARRANTIES OR PURCHASED $3500 EXTENDED WARRANTY COVERAGE EITHER...NICE FORD! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10618319August 2, 2014
ENGINE AND ENGINE COOLING
COMPRESSOR FAILED AND SENT METAL SHAVINGS THROUGHOUT ENTIRE SYSTEM. THIS REQUIRES REPLACEMENT OF COMPRESSOR, RECEIVER DRYER, AND EXPANSION MODULES. THESE PARTS ARE ON A NATIONAL BACK ORDER FROM FORM, WHICH INDICATES THIS IS A MASSIVE PROBLEM WITH THE VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10605219June 23, 2014
STRUCTURE
PAINT IS BLISTERING ON THE HOOD AND REAR TAILGATE, WHICH ARE MADE OF ALUMINUM. FORD WON'T COVER THIS UNDER THEIR CORROSION WARRANTY UNLESS THERE IS PERFORATION THRU TO THE SHEET METAL. BY THE TIME THIS OCCURS THE WARRANTY IS UP AND THE PAINT IS FALLING OFF THE VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10594994May 29, 2014
STEERING, ELECTRICAL SYSTEM
AS I WAS DRIVING AWAY FROM MY HOME (THANKFULLY AT A LOW SPEED) THE POWER STEERING SUDDENLY WENT OUT. IF I HAD BEEN GOING ANY FASTER AN ACCIDENT MIGHT HAVE HAPPENED. ALSO, I CONTINUE TO HAVE PROBLEMS WITH THE POWER WINDOW IN THE CAR. WHEN IT IS COLD, YOU CAN GET THE WINDOW TO GO DOWN BUT IT IS VERY HARD TO GET IT TO GO BACK UP. TWO SHOPS TOLD ME THAT THE MOTOR IN THE WINDOW WAS BAD SO I HAD ONE OF THEM REPLACE IT BUT THAT DIDN'T SOLVE THE PROBLEM AS I LEARNED THE NEXT TIME IT WAS COLD AND THE WINDOW STILL DIDN'T WORK RIGHT. I WAS THEN TOLD THAT THERE IS AN ELECTRICAL PROBLEM THAT MAKES THE MOTOR KEEP GOING BAD BUT I DON'T KNOW WHAT IS GOING ON. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10592293May 18, 2014
TIRES
BOUGHT TRUCK USED,WITH PIRELLI SCORPION TIRES. THEY CRACKED 360 DEGREES , 1 INCH FROM THE RIM, INSIDE SURFACE, ON ALL 4 TIRES! THIS WAS NOTED ON A OIL CHANGE.. DEALER AGREED TO CHANGE ALL TIRES. *JS THESE TIRES (NEW) AFTER A SHORT TIME, FAILED IN A SIMILAR MANNER, AGAIN ALL 4 TIRES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10549848October 28, 2013
STRUCTURE:BODY
AFTER ONLY A LITTLE OVER 3 YEARS THE VEHICLE HAS DEVELOPED CORROSION AND PAINT BUBBLING ON THE HOOD AND TAILGATE. THESE BODY PANELS ARE ALUMINUM AND THE PROBLEM IS WELL KNOWN, ALTHOUGH THE MANUFACTURER IS VERY RELUCTANT TO RESOLVE THESE PROBLEMS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10533607August 5, 2013
POWER TRAIN
WHEN ATTEMPTING TO PASS ANOTHER VEHICLE WITHOUT WARNING THE TRUCK WILL NOT ACCELERATE CAUSING A HAZARDOUS SITUATION. THE TRANSMISSION WILL ATTEMPT TO SHIFT INTO PASSING GEAR AND THE ENGINE WILL INCREASE IN RPM BUT THERE IS NO INCREASE IN SPEED. AFTER A FEW SECONDS THERE IS A MILD BANG AND SHUDDER WHEN YOU LET OFF THE FOOT PEDAL. THERE IS NO WAY TO ACCELERATE ENOUGH TO PASS THE VEHICLE YOU'RE ATTEMPTING TO PASS UNLESS THEY SLOW DOWN FOR YOU SO THE ONLY OPTION IS TO COAST AND RESUME YOUR POSITION BEHIND THE VEHICLE YOU WERE ATTEMPTING TO PASS. THIS HAS NOW HAPPENED AT LEAST 3 TIMES THAT I REMEMBER. UNFORTUNATELY IT ONLY NEEDS TO HAPPEN ONCE IN THE WRONG SITUATION TO HAVE POTENTIALLY DEADLY CONSEQUENCES. I HAVE RETURNED THE VEHICLE TO THE DEALERSHIP AND HAVE BEEN ADVISED THE TRANSMISSION SOFTWARE NEEDS TO BE UPDATED. I'VE DONE THIS TWICE AND NOW IT APPEARS TO BE NEEDED AGAIN AFTER ONLY 3 OR 4 MONTHS. IN ADDITION, WHILE IT IS NOT A SAFETY ISSUE, THE LOW SPEED OPERATION OF THE TRANSMISSION IS ERRATIC. THE SOFTWARE UPDATES SEEM TO ADDRESS THIS ISSUE BUT ONLY FOR A SHORT TIME. I CAN LIVE WITH THE LOW SPEED ISSUE, THE LACK OF PASSING ABILITY IS A HUGE SAFETY ISSUE TO ME AT LEAST. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10490326December 28, 2012
VISIBILITY
THE REAR WINDOW EXPLODED/SHATTERED WHILE THE VEHICLE WAS IDLING IN THE DRIVEWAY. NOTHING IMPACTED THE GLASS, MY FAMILY HAD JUST GOT IN THE VEHICLE AND A FEW SECONDS LATER HEARD A WHISTLING SOUND AND THE WINDOW SHATTERED. I CONTACTED THE LOCAL DEALER AND THEY SAID THERE HAD BEEN NO OTHER SIMILAR REPORTS AND IT WAS NOT COVERED UNDER WARRANTY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10471041August 13, 2012
ELECTRICAL SYSTEM, ENGINE AND ENGINE COOLING
THE FAILURES OCCURRED OVER A 3 DAY PERIOD. THE MOTOR QUIT WHILE IDLING FOR LESS THAN 5 MINUTES IN A RESTAURANT PARKING LOT. INITIALLY, IT WOULD NOT EVEN TURN OVER. HOWEVER, AFTER SEVERAL ATTEMPTS IT DID RE-START. THE MOTOR STALLED AGAIN ABOUT 90 MINUTES LATER WHILE GOING 30 MILES PER HOUR. WHILE COASTING, WE TURNED OFF THE MAIN STREET (WITH GREAT DIFFICULTY) - THE POWER STEERING, BRAKES ETC. NO LONGER WORKING. IT STARTED AFTER MANY FUTILE ATTEMPTS. WE HEADED TOWARDS A FORD DEALERSHIP AND THE MOTOR STALLED AGAIN, NOW ON A BUSY FREEWAY - AFTER MULTIPLE ATTEMPTS, WHILE COASTING, THE MOTOR DID RESTART. THAT DEALERSHIP HAD THE VEHICLE FOR 24 HOURS BUT FOUND NOTHING. THEIR COMMENT: "IT IS RUNNING FINE NOW - IT IS LIKELY ELECTRONIC - TAKE IT TO YOUR LOCAL DEALER". WE LEFT THE NEXT DAY FOR THE 240 MILE TRIP HOME. WE WERE ON A MAJOR FREEWAY DURING "RUSH HOUR" EXTREMELY CONGESTED TRAFFIC (DUE TO CONSTRUCTION) WHEN THE MOTOR STALLED ONCE AGAIN. WE HAD JUST MERGED FROM 2 LANES TO 1 AND MY HUSBAND WAS ABLE TO "MUSCLE THE VEHICLE" INTO THE RIGHT LANE AND ONTO THE SHOULDER. THIS TIME, AFTER MULTIPLE ATTEMPTS, NOTHING. WE WERE STRANDED ON A MAJOR FREEWAY WITH 2 DOGS AND ENDLESS 65 MPH TRAFFIC FLYING BY. AFTER UNLOADING OUR DOGS INTO THE MIDST OF THIS DANGEROUS SITUATION, OUR 2010 EXPEDITION WAS LOADED ONTO A FLATBED TRUCK TO BE HAULED THE 65 MILES REMAINING TO OUR HOME (AND THE DEALERSHIP WHERE WE PURCHASED THE VEHICLE). AFTER 3 DAYS OF DIAGNOSTICS FOUND NOTHING, SOMEONE AT FORD (DETROIT) SUGGESTED THE "WIGGLE-WIRE" TEST BEFORE, AS A LAST RESORT, REPLACING THE COMPUTER SYSTEM. WITH THE ENGINE RUNNING, THE WIRES WERE WIGGLED UNTIL ONE ACTUALLY STOPPED THE ENGINE. IT HAD BEEN "CRIMPED", AS WIRES WERE "MERGED" FROM MANY TO A FEW AT THE FACTORY, EVENTUALLY CAUSING A SHORT. THE STALLING ENGINE COULD EASILY HAVE RESULTED IN AN HORRIFIC ACCIDENT. AND, I AM NOT CONVINCED IT IS TRULY "FIXED".
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10466450July 18, 2012
STRUCTURE
THE PAINT ON THE REAR HATCH IS BUBBLING, FORD STATES THEY DO NOT HAVE A ISSUE. THE SAME THING HAPPENED ON MY 2004 EXPEDITION. THIS SHOULD NOT HAPPEN TO A 2 YEAR OLD VEHICLE. AFTER RESEARCHING ONLINE THE PROBLEM SEEMS VERY WIDESPREAD. THEY WILL NOT GIVE ME A ANSWER AS TO WHY THIS COULD HAPPEN ON SUCH A NEW VEHICLE, ONLY SEND ME A FORM LETTER RESPONSE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10465100July 10, 2012
POWER TRAIN
TL* THE CONTACT OWNS A 2010 FORD EXPEDITION. THE CONTACT STATED THAT AFTER THE VEHICLE WAS SHIFTED INTO PARK AND THE KEYS WERE REMOVED FROM THE IGNITION, THE VEHICLE ROLLED FORWARD AND CRASHED INTO A TREE. THE POLICE WERE CONTACTED AND REPORT WAS FILED. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE MANUFACTURER WAS CONTACTED BUT THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGES WERE 47,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10445431January 26, 2012
VISIBILITY/WIPER
TL* THE CONTACT OWNS A 2010 FORD EXPEDITION. THE CONTACT STATED THAT THE WINDSHIELD WIPERS WOULD FAIL IN INTERVALS OF TWENTY MINUTES AT A TIME. THE CONTACT TOOK THE VEHICLE TO THE DEALER AND HAD THE WINDSHIELD WIPER MOTOR REPLACED. THE FAILURE RECURRED TWO MONTHS LATER AND WOULD OPERATE ABNORMALLY FAST BEFORE FAILING. THE CURRENT AND THE FAILURE MILEAGE WAS 35,000. UPDATED 10/17/12 *CN UPDATED 10/23/2012 *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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