Ford Expedition Complaints (2019)

526 consumer complaints on file.

#11584853April 23, 2024
POWER TRAIN, VEHICLE SPEED CONTROL, ENGINE
My Ford Expedition has lost power 4 times requiring me to pull off the Interstate and have the car towed. I have been driving 75-80 mph each time this has happened. It is as if the car takes a big deep breath, and then loses all power. It failed most recently on Halloween 2023, and then again in March of 2024. Prior to these two times, the car has lost power 2 other times. It has always been serviced at a Ford dealership. All three times INCLUDING this last time the dash lights on the car have read, "powertrain failure" and "pre-collision brake assist not available". When it failed in March, even though it registered a code both on my dash and in my Ford Pass App, the dealership said they could not reproduce the problem therefore, there was nothing they could fix. I am scared to get behind the wheel of this car. I also do not want to sell it to anyone else for fear they will have the same problem. Cars don't just lose power while driving 75 mph. It is dangerous and a definite safety concern. It is not like I am driving a pinto. This was a brand new car, is fully paid for, has clean maintenance records, and is an expensive vehicle. It has been well taken care of and should not have power failure four times at only 4 years old. It is terrifying to be driving at high speed and lose power. I have been very lucky to not have caused a secondary accident on the freeway, or been in an accident myself when this has happened.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11583606April 17, 2024
SEAT BELTS
The contact owns a 2019 Ford Expedition. The contact received notification of NHTSA Campaign Number: 24V099000 (Seat Belts) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11583294April 16, 2024
UNKNOWN OR OTHER
There is an open recall with no remedy since February 2, 2024. The remedy should already be available, so I'm filing a complaint of remedy not available in timely manner.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11583168April 15, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2019 Ford Expedition. The contact stated that upon starting the vehicle, he heard an abnormal rattling sound coming from the engine compartment. No warning lights were illuminated. The vehicle was taken to an independent mechanic, who diagnosed a failure with the cam phasers, resulting in damage to the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 21N03. The manufacturer was notified of the failure but provided no assistance. The failure mileage was 67,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11582607April 12, 2024
ENGINE
In May 2023, our 2019 Expedition Max began experiencing intermittent stuttering at various speeds. Initially, we didn't consider it a major issue since the Check Engine light never illuminated. However, the problem worsened over time. Upon seeking advice, we took it to the dealer for inspection, only to be told a day later that they found no issues. We suspect the technician simply connected a diagnostic machine to the car's computer to check for faults. Despite our concerns, we ultimately had to replace the entire transmission, a process that dragged on for four months. My main concern is the car's apparent inability to detect serious engine problems. We originally purchased the vehicle to accommodate our large family, but now I'm deeply worried about their safety. This raises serious questions about the reliability and safety features of this model, prompting me to urge for a recall and replacement of faulty components.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11582352April 11, 2024
POWER TRAIN
The contact owns a 2019 Ford Expedition. The contact stated that while driving at undisclosed speeds in 3rd to 4th gear, the vehicle decelerated. The contact stated that it felt as if the transmission was slipping; however, the vehicle was accelerating normally. The contact stated that while in reverse, the vehicle would slam into gear. The vehicle was taken to the dealer where the failure while in reverse was duplicated and the valve body was replaced. The failure recurred and the contact stated that the vehicle would also aggressively accelerate forward. The vehicle was taken to the dealer where it was diagnosed with a transmission failure. The vehicle was not repaired. The manufacturer was made aware of the failure and a case was opened. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11581699April 8, 2024
SEAT BELTS
The contact owns a 2019 Ford Expedition. The contact stated that while the vehicle was parked, the contact observed a loud bang and smoke emanating from the front passenger’s seat. Additionally, the front passenger’s seat belt had seized and was not able to retract or extend. The vehicle was towed to a dealer but was not diagnosed. The manufacturer was notified of the failure. The failure mileage was 69,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11581463April 6, 2024
ENGINE, POWER TRAIN
When I cold start my 2019 Ford Expedition Limited it has a ticking noise under the hood coming from the engine. Remote start or in the cab button start noise happens. Would like this fixed asap as the manufacturer Ford is aware of the problem. I’ve own a 2004 Ford explorer xlt never had any problems except wear and tear. Silverado was my 1st truck no problems. I love ford trucks, I’m embarrassed by this. Please honor your slogan “Built Ford Tough” Thank you
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11580851April 3, 2024
SEAT BELTS
The contact owns a 2019 Ford Expedition. The contact received notification of NHTSA Campaign Number: 24V099000 (Seat Belts) however, the part to do the recall repair was not yet available. The contact stated that the rear driver's side seat belt was locked and failed to extend or retract. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was unknown. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11580323March 31, 2024
UNKNOWN OR OTHER
The center console cup holder collapsed. It was a driving distraction and could have resulted in injury. We now have a have an open hole in the center of our car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11579801March 27, 2024
SEAT BELTS
The contact owns a 2019 Ford Expedition. The contact received notification of NHTSA Campaign Number: 24V099000 (Seat Belts); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11579610March 26, 2024
POWER TRAIN
While driving on the highway at moderate speeds during rush hour there was noticeable hesitation/delay with acceleration (automatic transmission). It made a noticeable clunk and it completely lost power momentarily. I called the Ford dealership and was told there is a Technical Service Bulletin (TSB) on this exact issue but it's not covered under a recall. I received further correspondence stating that because it's not a recall it has to go through Ford's warranty department and it may not be covered. My vehicle has been at the dealership since March 8th. This is very dangerous and is a significant safety risk to have harsh and delayed shifting, clunking and power loss. I hope a safety recall can be recommend to prevent serious injury.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11578879March 22, 2024
ENGINE
The contact owns a 2019 Ford Expedition. The contact stated that while starting the vehicle and driving 25 MPH, the service engine warning light was illuminated. The contact stated that upon starting the vehicle there was an abnormal rattling and ticking noise heard. The local dealer was contacted, but the vehicle was not diagnosed or repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline. The approximate failure mileage was 40,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11578669March 21, 2024
ENGINE, ENGINE AND ENGINE COOLING
The contact owns a 2019 Ford Expedition. The contact stated while driving and depressing the accelerator pedal, the vehicle failed to exceed 60 MPH. There was no warning light illuminated. The vehicle was taken to the dealer, where an unknown software update was performed. Additionally, the contact stated that while driving at various speeds, the vehicle stalled. The contact also stated that the vehicle overheated while driving and while idle. The contact stated that the engine had overheated to 230-240 degrees, and the engine was shuddering while driving. There was no warning light illuminated. The vehicle was taken to the dealer, where the water pump, the TCM, the battery and unknown parts were replaced; however, the failure persisted. The vehicle was taken to a second dealer, Suburban Ford of Ferndale (21600 Woodward Ave, Ferndale, MI 48220), where it was diagnosed that the cam phasers had failed and needed to be replaced. The vehicle was not repaired. The contact related the failure to Ford Campaign Number: [XXX]. The manufacturer was notified of the failure and informed the contact that the vehicle was not covered. The manufacturer referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 28,000. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11577935March 18, 2024
SEAT BELTS
Pulling up to a stop light and we heard an explosion, my wife immediately said something hit her , we smelled burning smell and smoke. My wife has a large bruise from the seatbelt and the seatbelt no longer works
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11577324March 14, 2024
ELECTRICAL SYSTEM
The contact owns a 2019 Ford Expedition. The contact stated while driving at an undisclosed speed, the electrical system became inoperable. The contact stated that the center console had no power. The contact stated that the radio and the charging station had no electrical power. The engine on due to low power warning light illuminated and went off. In addition, the rear driver's side door and the passenger's front and rear door latches were inoperable. The latches failed to unlock from the inside. The vehicle was taken to the dealer several times however, the failure could not be duplicated. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure and a case was filed. The failure mileage was approximately 3,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11577114March 13, 2024
POWER TRAIN
Frequent Hard shifting, especially going from 3-4 and 6-7. Frequent Clunking and hard shift while driving around town. While traveling in the interstate at approximately 55-60mph, Multiple times I have encountered accelerating on the freeway and momentarily losing power, feels like it shifted to neutral as I could not accelerate despite hitting the gas. After a few seconds the transmission shifts back and I can accelerate, but it was as if the transmission didn't know what gear to be in and it continues to shift hard before eventually going back to normal.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11575728March 6, 2024
ENGINE
The contact owns a 2019 Ford Expedition. The contact stated that after starting the vehicle, there was a loud knocking and rattling sound coming from the engine compartment and the vehicle would shake and vibrate abnormally. The contact stated that the failure had progressed and was present while the engine was idling and while parking the vehicle. The cause of the failure was not yet determined. The manufacturer and local dealer were notified of the failure, but no assistance was offered. The failure mileage was 68,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11575732March 6, 2024
ENGINE
The contact owns a 2019 Ford Expedition. The contact stated that a loud, abnormal, knocking sound would emit from the vehicle upon start of the engine without engine. The contact also stated that the vehicle would vibrate while either parked or idle at a stop light. The vehicle was taken to a dealer where the vehicle was inspected; however, no defect was found with the vehicle. The manufacturer had yet to be notified of the failure. The vehicle had yet to be serviced or diagnosed for the failure. The failure mileage was approximately 68,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11575306March 4, 2024
EXTERIOR LIGHTING:HEADLIGHTS
The contact owns a 2019 Ford Expedition. The contact stated that upon inspection, it was discovered that the front driver's side and passenger’s side headlight assemblies had experienced cracks and chips causing moisture to enter the headlight assemblies. The cause of the failure was not yet determined. The manufacturer and local dealer were notified of the failure, but no assistance was offered. The contact was concerned that the moisture inside the headlight assemblies would cause the front headlights to eventually fail. The failure mileage was 70,354.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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