Ford Expedition Complaints (2007)

215 consumer complaints on file.

#10206361October 19, 2007
POWER TRAIN:AUTOMATIC TRANSMISSION
SINCE PURCHASING THE VEHICLE IN OCTOBER OF 2006, THE TRANSMISSION SEEMED SLUGGISH AT STOPS WHEN ACCELERATING, I HAVE TAKING THE VEHICLE INTO A FORD DEALERSHIP THREE OR MORE TIMES AND NOW THE TRANSMISSION IS STILL SLUGGISH WHEN MOVING FROM A STOP. I TOOK IT BACK TO A DEALER AND FORD SERVICE SAID THAT A MEMO SAID NOT TO WORK ON MY TRANSMISSION UNTIL THE UPDATE FOR SOFTWARE IS ISSUED SOMETIME IN NOVEMBER. THIS IS AT LEAST A MONTH AWAY AND THE VEHICLE IS NOT SAFE FOR MY WIFE AND FAMILY TO DRIVE IN. I HAVE A FORD REP WHO WE ASKED TO SUPPLY US WITH A RENTAL CAR AND THEY ARE SAYING WE CAN RENT A CAR AND THEY WILL REVIEW IT WHEN THE VEHICLE IS FIXED AND DECIDE IF THEY ARE GOING TO PAY FOR THE RENTAL. THIS IS RIDICULOUS TO BE TREATED THIS WAY BY SUCH A HUGE CORPORATION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10205976October 17, 2007
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
TL*THE CONTACT OWNS A 2007 FORD EXPEDITION. WHILE DRIVING 70 MPH, THE CONTACT ATTEMPTED TO DEPRESS THE BRAKE PEDAL, BUT INSTEAD HE DEPRESSED BOTH THE BRAKE AND ACCELERATOR PEDALS. HE PULLED TO THE SHOULDER OF THE ROAD, BUT THE VEHICLE WOULD NOT DECELERATE. THE DEALER STATED THAT THERE WAS A FAILURE, BUT NO REMEDY. THE CURRENT AND FAILURE MILEAGES WERE 7,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10204789October 3, 2007
SUSPENSION
TL*THE CONTACT OWNS A 2007 FORD EXPEDITION. WHILE BRAKING FROM 50 OR 65 MPH, THE VEHICLE PULLS TO THE LEFT INTO THE NEXT LANE. THE VEHICLE WAS TAKEN TO THE DEALER SEVERAL TIMES HOWEVER, THEY DID NOT KNOW HOW TO MAKE THE REPAIR. THE MANUFACTURER STATED THAT THIS WAS A NORMAL OCCURRENCE FOR THE VEHICLE. THE CURRENT MILEAGE WAS 7,500 AND FAILURE MILEAGE WAS 1,800. UPDATED 01-15-08. *KB NUMEROUS PARTS HAVE BEEN REPLACED ON THE VEHICLE, BUT TO NO AVAIL. UPDATED 12/12/07
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10204652October 2, 2007
ENGINE AND ENGINE COOLING:ENGINE
TL*THE CONTACT OWNS A 2007 FORD EXPEDITION. WHILE DECELERATING AT 5 MPH, THE ENGINE REVVED WHEN THE BRAKE PEDAL WAS DEPRESSED. AS A RESULT, THE CONTACT REAR ENDED ANOTHER VEHICLE. A POLICE REPORT WAS FILED. THE DEALER WAS UNABLE TO DETERMINE THE CAUSE OF FAILURE. THE VEHICLE HAS NOT BEEN REPAIRED. THE CURRENT AND FAILURE MILEAGES WERE 1,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10201122August 29, 2007
SUSPENSION:REAR, POWER TRAIN:AUTOMATIC TRANSMISSION, ENGINE AND ENGINE COOLING:ENGINE
TL*THE CONTACT OWNS A 2007 FORD EXPEDITION. THE CONTACT STATED THAT THE VEHICLE SHIFTS ROUGHLY AND MAKES A LOUD SOUND WHEN SHIFTING FROM FIRST TO SECOND GEAR OR ACCELERATING FROM A STOP AT 15 MPH. THE VEHICLE HAS BEEN TO THE DEALER NUMEROUS TIMES. INITIALLY, THE FAILURE WAS DIAGNOSED AS THE THROTTLE CABLE. THE SECOND TIME, THE DEALER STATED THAT NOTHING WAS WRONG WITH THE VEHICLE. THE THIRD TIME, THE VEHICLE MADE A POPPING NOISE AND THE REAR AXLES WERE REPLACED. THE FOURTH TIME, THE DEALER STATED THAT THE CAUSE OF FAILURE WAS THE TRANSMISSION. THEY DEALER WOULD TEMPORARILY REPAIR THE VEHICLE, BUT THE FAILURE WOULD RECUR DAYS LATER. THE FAILURE HAS STILL NOT BEEN CORRECTED. THE FAILURE MILEAGE WAS 2,800 AND CURRENT MILEAGE WAS 14,300.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10199831August 16, 2007
EQUIPMENT:APPLIANCE:AIR CONDITIONER
ONE MONTH AFTER THE PURCHASE OF MY 2007 EXPEDITION EDDIE BAUER MY AIR CONDITIONER IS WORKING INTERMITTENTLY. I HAVE RECEIVED TWO SERVICE BULLETINS FROM THE DEALER FROM FORD STATING THEY KNOW THAT THERE IS A PROBLEM BUT ARE NOT SURE HOW TO FIX. I LIVE IN FLORIDA ITS HOT. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10199376August 13, 2007
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
TL*THE CONTACT OWNS A 2007 FORD EXPEDITION. THE CONTACT STATED THAT THE GAUGES ON THE DASHBOARD FAILED TO ILLUMINATE DURING THE DAY. THE DEALER STATED THAT THIS WAS A NORMAL OCCURRENCE. THE VIN WAS UNKNOWN. THE CURRENT AND FAILURE MILEAGES WERE 420.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10198494August 4, 2007
STEERING:RACK AND PINION
WE PURCHASED A 2007 EXPEDITION LIMITED FROM DON CHALMERS FORD IN SANTA FE NEW MEXICO ON JULY 21, 2007. WE HAD THIS SUV FOR LESS THAN 2 WEEKS WHEN THE POWER STEERING AND THE RACK AND PINION FAILED. I WAS BACKING OUT OF A TIGHT PARKING SPACE WHEN I FELT THE SUV SORT OF THUMP. WITHIN 500 FEET, AS I WAS LEAVING THE PARKING LOT, THE POWER STEERING WAS COMPLETELY GONE. AFTER TAKING IT TO THE NEAREST DEALERSHIP, THE SERVICE REPRESENTATIVE SAID THAT THE RACK AND PINION WAS BLOWN. THIS IS OUR 2ND EXPEDITION (WE OWNED A 2001 EDDIE BAUER). I CONVINCED MY HUSBAND TO TRADE IN OUR 2007 TAHOE LTZ FOR THE EXPEDITION LIMITED BECAUSE I MISSED MANY OF THE BASIC FEATURES SUCH AS THE SEATS FOLDING FLAT, THE CONTROLS ON THE STEERING WHEEL, HANDLE ON DRIVERS SIDE. I CANNOT UNDERSTAND HOW A BRAND NEW EXPEDITION CAN HAVE THE POWER STEERING AND RACK AND PINION FAIL WITH LESS THAN 500 MILES AND FROM JUST SIMPLY BACKING OUT OF A TIGHT PARKING SPACE. I THOUGHT THAT THE 20" TIRES HAD SOMETHING TO DO WITH THIS. SOME OF OUR FRIENDS WHO ARE "CAR PEOPLE" SAID THAT THE HOSE TO SUPPORT THE POWER STEERING WAS PROBABLY NOT INSTALLED PROPERLY AND WHEN I MADE THE TIGHT TURN, IT SNAPPED IT OUT OF THE SOCKET. THE SERVICE REP SAID THAT THEY PROBABLY MADE SOME MISTAKES DURING MANUFACTURING THAT CAUSED THE ENTIRE RACK AND PINION TO BE DEFECTIVE. THE FAILURES OCCURRED ON AUGUST 3, 2007, AND THE CAR WAS BROUGHT TO THE DON CHALMERS FORD DEALERSHIP LOCATED IN RIO RANCHO, NEW MEXICO. WE HAVE BEEN GIVEN A LOANER VEHICLE. WE HAVE NOT YET BEEN CONTACTED TO INFORM US OF WHAT THE EXACT PROBLEM IS, OR THE CORRECTIVE ACTION REQUIRED. WE BELIEVE THESE ISSUES ARE UNACCEPTABLE ON A $45K AUTOMOBILE. WE EITHER WANT A REPLACEMENT EXPEDITION OR WE WANT OUR TAHOE BACK.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10198257August 2, 2007
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
TL*THE CONTACT OWNS A 2007 FORD EXPEDITION. THE CONTACT STATED THAT THE INDICATORS ON THE DASHBOARD ARE NOT VISIBLE WHEN THEY ARE ILLUMINATED IN THE DAYTIME. THE DEALER STATED THAT THERE WAS NO REMEDY FOR THE FAILURE. THE CURRENT MILEAGE WAS 7,200 AND THE FAILURE MILEAGE WAS UNKNOWN. UPDATED 02-01-08. *KB UPDATED 02/01/08 *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10194764June 27, 2007
POWER TRAIN:AUTOMATIC TRANSMISSION, ENGINE AND ENGINE COOLING, VEHICLE SPEED CONTROL
I HAD PURCHASED A 2007 FORD EXPEDITION EL AND HAVE HAD MULTIPLE PROBLEMS WITH BEING ABLE TO GO IN REVERSE WHILE FACING DOWN ON ANY KIND OF GRADE. I ALSO HAVE PROBLEMS WITH THE VEHICLE ACCELARATION WHILE COMING FROM A STOP INTO TRAFFICE. MYSELF ALONG WITH MY TWO SMALL CHILDREN WILL NO LONGER DRIVE THE VEHICLE. WE WERE VERY CLOSE TO BEING HIT TWICE BECAUSE OF THE DEFECT IN THIS FORD VEHICLE. I HAD SUBMITTED FOR LEMON LAW AND SO FAR I HAVE NOT RECEIVED MY ANSWER FROM ARBITRATION. I CAN TELL YOU THAT FORD IS COVERING THIS UP BECAUSE I KNOW OF SERVERAL PERSONS AND BUSINESSES THAT HAVE THE SAME ISSUES AND FORD STATED THAT THERE ARE NO ISSUES. WHILE ON THE PHONE WITH THE FORD REPRESENTATIVE IN THE ARBITRATION THEY ONLY SHOWED A FEW VISITS TO THE DEALERSHIP AND TOLD ME THAT THE ONES THAT I RECEIVED FROM THE DEALERSHIP WERE FALSE. WHAT A CROCK. I WILL MAKE A COMPLAINT EVERYWHERE THAT I CAN BEFORE THIS VEHICLE KILLS SOMEONE. AT THIS POINT I WENT AND BOUGHT ANOTHER VEHICLE AND AM STUCK PAYING FOR TWO NOW THAT THE ONE JUST SITS AND WE REFUSE TO DRIVE IT. MY CHILDREN ARE AFRAID TO EVEN DRIVE IN IT BECAUSE IT ACTUALLY GOES IN FORWARD WHILE IN REVERSE ALSO.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10194133June 25, 2007
POWER TRAIN:AUTOMATIC TRANSMISSION
THIS 2007 EXPEDITION WILL NOT HOLD WHILE STOPPED ON A HILL EITHER IN DRIVE OR REVERSE. WHEN IN EITHER GEAR THE CAR WILL DRIFT NOTICEABLY. WHEN ATTEMPTING TO BACK UP WHILE ON A DOWN GRADE HILL THE BRAKE HAS TO BE HELD AND GAS MUST BE APPLIED SO THAT THE VEHICLE COULD SAFELY BACK UP WITHOUT IT SPINNING TIRE.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10192905June 11, 2007
WHEELS:SPACE SAVER WHEEL
TL*THE CONTACT OWNS A 2007 FORD EXPEDITION. THE CONTACT STATED THAT THE SPARE TIRE WAS 17 INCHES AND THE TIRES ON THE VEHICLE WERE 18 INCHES. THE SPARE TIRE WAS PLACED ON THE VEHICLE, WHICH CAUSED IT TO LEAN AND DRIVE DIFFERENTLY. THE MANUFACTURER STATED THAT THE STANDARD TIRE SIZE WAS 17 INCHES AND THE 18 INCH WHEELS WERE OPTIONAL. THE CURRENT AND FAILURE MILEAGES WERE 5,600.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10183819February 28, 2007
POWER TRAIN:AUTOMATIC TRANSMISSION
TL*- THE CONTACT STATED THAT THE 2007 FORD EXPEDITION EL HAD TRANSMISSION PROBLEMS FROM THE DAY HE DROVE THE VEHICLE OFF THE PARKING LOT OF THE DEALERSHIP. WHEN COMING TO A STOP AND TRYING TO ACCELERATE THE VEHICLE STAYED IN A HIGH GEAR AND THE ENGINE REVVED. THE VEHICLE ACCELERATED IN THE WRONG GEAR. THE TRANSMISSION SLIPPED WHEN DRIVING WITH THE VEHICLE FULL OF PASSENGERS. HE TOOK THE VEHCILE TO THE DEALERSHIP ON 02/07/07 WHICH WAS THE APPOINTMENT DATE THE DEALERSHIP GAVE HIM, AND THE DEALERSHIP TOOK THE VEHICLE FOR A TEST RIDE WITH THE CONTACT, AND THE SERVICE MECHANIC INFORMED HIM THAT THEY WERE AWARE OF THE TRANSMISSION PROBLEMS ON THE 2007 FORD EXPEDITIONS, BUT THEY HAVD NO REMDEY FOR THE FAILURE. THE CONTACT STATED THAT DURING ONE INCIDENT HE TRIED TO ACCELERATE AFTER STOPPING IN TRAFFIC AND WAS CONCERNED THAT ANOTHER VEHICLE WOULD HIT HIM BECAUSE THE VEHICLE DIDN'T ACCELORATE PROPERLY. THE CONTACT NOTICED THE PROBLEM WITH THE TRANSMISSON SLIPPING AFTER DRIVING THE VEHICLE FOR TWENTY MILES. HE STATED THAT HE NOW HAD 1,600 MILES ON THE VEHCILE, AND FELT THAT THE MANUFACTURER ALONG WITH THE DEALERSHIP SHOULD HAVE A SOLUTION FOR THIS SAFETY PROBLEM . *AK UPDATED 03/30/07. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10182232February 11, 2007
EXTERIOR LIGHTING:HEADLIGHTS
IT SEEMS THAT THE HEADLIGHT INTENSITY OF LATER MODEL AUTOS KEEPS GETTING BRIGHTER AND BRIGHTER. THEIR OWN VISIBILITY MIGHT BE ENHANCED, BUT IT IS AT THE EXPENSE OF ALL OF THE OTHER DRIVERS. I FEEL THAT THE FORD PICKUPS AND SUVS ARE A MAJOR CULPRIT, AS WELL AS ANY VEHICLE MADE BY ACURA. I WOULD SUPPORT A LAW RESTRICTING THE CANDLE POWER AND HEIGHT OF HEADLAMPS, AND AN ABSOLUTE BAN ON XENON LIGHTS. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10130428July 28, 2005
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
THE NEW 14 PASSENGER FORD VAN IS A PASSENGER HAZARD FOR PEOPLE IN THE BACK THREE ROWS OF SEATS IF SOMEONE IS NOT IN THE SECOND ROW. THE REAR DOOR LATCHES ARE NEXT TO IMPOSSIBLE TO REACH FROM THE THIRD ROW. I AM LOCATED AT JET PROPULSION LABORATORY IN PASADENA, CA. THE VAN IS A VPSI LEASED VAN. HOW CAN I GET THE LATCH FITTED WITH AN ELECTRIC OPENER? I AM CONTACTING VEHICLE SAFETY AND VPSI ON THIS ISSUE. FORD MOTOR COMPANY CUSTOMER RELATIONSHIP CENTER P.O.BOX 6248 DEARBORN, MICHIGAN 48126 1-800-392-3673(FORD) TDD FOR THE HEARING IMPAIRED:1-800-232-5952 MONDAY - FRIDAY 8:00 AM ?? 5:00 PM LOCAL TIME. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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