Ford Expedition Complaints (2003)

615 consumer complaints on file.

#10384158February 23, 2011
AIR BAGS:SIDE/WINDOW
THIS EVENT OCCURRED DECEMBER 2008. WE WERE HEADING TO A DINNER, PULLED ONTO GEORGE BUSH TURNPIKE FROM HWY 114 IN IRVING, TX. THE ROADWAY IS FLAT, OUR SPEED WAS ACCELERATING TO GET ONTO THE FREEWAY FROM AN ENTRANCE RAMP. AS WE WERE MERGING ONTO GB TURNPIKE WE HEARD A LOUD BANG, OUR SIDE CURTAIN AIRBAGS DEPLOYED....FOR NO REASON. WE WERE SHOCKED. AT FIRST WE THOUGHT MAYBE SOMEONE HIT US. WE EVEN THOUGHT MAYBE SOMEONE SHOT AT OUR VEHICLE, THEN WE REALIZED THE AIRBAGS HAD DEPLOYED. FORTUNATELY, NEITHER OF US WERE SITTING WITH OUR HEADS OR ARMS NEAR THE WINDOWS TO BE INJURED BY THE DEPLOYMENT. WE CONTACTED OUR INSURANCE COMPANY, HOWEVER THEY TOLD US THAT SINCE THERE WAS NO ACCIDENT THEY COULD DO NOTHING FOR US. WE CONTACTED OUR LOCAL FORD DEALER THE NEXT DAY. THEY SAID THEY HAD NEVER HEARD OF SUCH A THING, SO WE SET UP AN APPOINTMENT FOR THEM TO LOOK AT OUR VEHICLE. THEY CALLED A REPRESENTATIVE FROM FORD TO COME AND INSPECT IT. BASED ON THE READING BY THE "COMPUTER", IT INDICATED THAT OUR VEHICLE HAD ENCOUNTERED AN "IMPENDING ROLL-OVER". WE DISPUTED THIS BECAUSE THERE WAS NO SUCH IMPENDING ROLLOVER, NOR WAS THERE ANY SWERVING, ANYTHING THAT COULD HAVE EVEN BEEN CONSIDERED SOMETHING TO HAVE CAUSED THIS SITUATION. FORD WOULD DO NOTHING BECAUSE THE COMPUTER INDICATED THERE WAS AN IMPENDING ROLLOVER IT WAS DEEMED OUR FAULT, NOT A FAULTY COMPUTER. WE CONTACT FORD CORPORATE, THEY TREATED US AS THOUGH WE WERE JUST PEOPLE WANTING SOMETHING FOR NOTHING. WE WANTED OUR VEHICLE REPAIRED DUE TO THEIR FAULTY EQUIPMENT. THEY WOULD NOT RELENT, THE COMPUTER INDICATED IT WAS OUR FAULT, THEREFORE AS FAR AS THEY WERE CONCERNED WAS. WE SENT OUR COMPLAINT TO YOUR ORGANIZATION THE FIRST PART OF 2009, THERE WAS NEVER ANY ACTION TAKEN. SINCE THIS OCCURRENCE WE HAVE HEARD OF THIS SAME ISSUE WITH OTHER VEHICLES. NOW, THE GOVERNMENT HAS STEPPED IN DUE TO THESE PROBLEMS, WE WOULD LIKE TO HAVE OUR VEHICLE PLACED IN WITH THE RECALL WITH THE F150'S TO HAVE IT REPAIRED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10384241February 23, 2011
ENGINE AND ENGINE COOLING
A SPARK PLUG WAS EJECTED FROM MY 2003 FORD EXPEDITION AND IS A KNOWN PROBLEM AND DEADLY SAFETY (FIRE) PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10380957February 7, 2011
SERVICE BRAKES, HYDRAULIC
TL*THE CONTACT OWNS A 2003 FORD EXPEDITION. WHILE DRIVING APPROXIMATELY 45 MPH, THE BRAKE PEDAL DROPPED TO THE FLOOR AND THE CONTACT EXPERIENCED A LOSS OF BRAKING CAPABILITY. THE CONTACT STATED HE CRASHED INTO A TREE STUMP AND SNOW ON THE GROUND AND THE VEHICLE CAME TO A STOP. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC. THE APPROXIMATE FAILURE MILEAGE WAS 18,535. UPDATED 3/14/11 *CN IT WAS DETERMINED THE MASTER CYLINDER WAS LEAKING FLUID AND ULTIMATELY FAILED. UPDATED 05/04/11
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10377926January 19, 2011
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2003 FORD EXPEDITION. THE CONTACT STATED THAT WHILE DRIVING 40 MPH AND ATTEMPTED A RIGHT TURN, THE VEHICLE ABNORMALLY ACCELERATED. THE VEHICLE WOULD NOT STOP DESPITE THE CONTACTS ATTEMPTS TO BRAKE AND THE VEHICLE PROCEEDED TO DRIVE ONTO THE PEDESTRIAN SIDEWALK. THE CONTACT STRUCK A PEDESTRIAN AND THE PEDESTRIAN WAS KILLED. THE CONTACT SUSTAINED INJURIES TO THE HANDS AND FEET. A PASSENGER SUSTAINED INJURIES TO THE NECK AND RIGHT FOOT. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS CONTACTED BUT DECLINED ANY ASSISTANCE TO THE CONTACT. A POLICE REPORT WAS AVAILABLE. THE FAILURE AND CURRENT MILEAGE WAS 38,000.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
1
#10377126January 18, 2011
SEAT BELTS:INTEGRATED CHILD SEAT
MY 2003 FORD EXPEDITION SECOND ROW MIDDLE SEATBELT WILL NOT FASTEN. I HAVE TRIED SEVERAL TIMES AND CAN NOT GET IT TO WORK, MY 5YR. OLD CAN NOT BE BUCKLED. THEY SHOULD GIVE ME ANOTHER ONE ,BUT THE FORD DEALER WANTS TO CHARGE ME 150.00 BUCKS. WHAT SHOULD I DO? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10376927January 17, 2011
ENGINE AND ENGINE COOLING:ENGINE
OIL LEAKING FROM HEAD GASKET ON PASSENGER REAR OF HEAD..... LEAKS ONTO MANIFOLD WHERE A FIRE CAN START. FORD MECHANICS KNOW THAT THERE IS A PROBLEM. THE MECHANICS SAY THAT THERE IS A FLAW IN THE CASTING IN THE HEAD. THERE ARE NUMEROUS COMPLAINTS OF THIS HAPPENING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10371831December 20, 2010
VEHICLE SPEED CONTROL
TL*THE CONTACT OWNS A 2003 FORD EXPEDITION. THE CONTACT STATED THAT THE VEHICLE HAD A TENDENCY TO LUNGE FORWARD WHILE SITTING IDLE IN DRIVE OR REVERSE. THE CONTACT STATED THAT WHEN THIS HAPPENED THE VEHICLE HAD TO BE PLACED IN NEUTRAL GEAR OR THE IT HAD TO BE TURNED OFF BECAUSE THE BRAKES DO NOT STOP THE VEHICLE. THE CONTACT STATED THAT THE PROBLEM WAS CONNECTED TO THE THROTTLE BODY. THE VEHICLE HAD NOT BEEN INSPECTED. THE FAILURE MILEAGE WAS 70000 AND THE CURRENT MILEAGE WAS 89187.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10366936November 20, 2010
ENGINE AND ENGINE COOLING
WENT OUT TO WARM UP OUR FORD EXPEDITION FOR WORK. UPON STARTING IT HEARD A LOUD BOOM AND THE ENGINE SOUNDED LOUD. HAD IT TOWED TO GARAGE. FOUND OUT THAT THE #7 SPARK PLUG BLEW OUT. FOR SAFETY SAKE, FORD SHOULD ADMIT TO THE DEFECT IN THE ENGINE, AND ISSUE A RECALL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10365188November 9, 2010
ENGINE AND ENGINE COOLING
ON 11/7/10 TRAVELING HOME WITH MY FAMILY IN MY 2003 FORD EXPEDITION I HEARD A LOUD BANG THOUGHT I BLEW A TIRE. I STARTED SMELLING A STRONG ODOR OF GAS. THE CAR STARTED TO MISFIRE. I PULLED IT OVER TO MAKE SURE IT WASN'T ON FIRE. TURNS OUT A SPARK PLUG BLEW OUT OF THE ENGINE. FOUND OUT THREW SOME RESEARCH ON THE INTERNET THAT THIS IS A ON GOING PROBLEM WITH FORD. WHY ARE THEY NOT STANDING BEHIND THERE PRODUCT. I'VE HEARD IT IS A DESIGN FLAW WITH THE SPARK PLUGS NOT HAVING ENOUGH THREAD ON THEM. I AM VERY DISAPPOINTED. THIS IS GOING TO COST ME SOMEWHERE AROUND $3000.00 TO GET FIXED. I BOUGHT THIS TRUCK NEW FROM THE DEALER. I ONLY HAVE 58,000 MILES ON IT TO ME THIS IS STILL A NEW TRUCK SOMETHING HAS GOT TO BE DONE THEY DO KNOW THAT THERE WAS A DESIGN FLAW BECAUSE IN 2004 THEY CHANGED THE DESIGN. SHAME ON FORD. AN AMERICAN MADE VEHICLE .THIS SHOULD BE RECALLED AND FORD SHOULD MAKE GOOD ON THERE PRODUCT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10362750October 28, 2010
EXTERIOR LIGHTING
TL*THE CONTACT OWNS A 2003 FORD EXPEDITION. THE CONTACT STATED THAT WHILE DRIVING 70 MPH AT NIGHT, THE HEADLIGHTS SUDDENLY TURN OFF AND BACK WITHOUT WARNING. THE HEADLIGHT RELAY MADE A NOISE AS WELL. THE FAILURE OCCURRED SEVERAL TIMES. THE CONTACT CALLED THE MANUFACTURER WHO STATED THAT THERE WERE NO RELATED RECALLS. THE FAILURE MILEAGE WAS APPROXIMATELY 91,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10355727September 15, 2010
ENGINE AND ENGINE COOLING, FUEL SYSTEM, OTHER
2003 FORD EXPEDITION SPARK PLUG BLEW OUT OF HEAD AT 85K MILES. FORD DEALERSHIP ACKNOWLEDGED THAT IT SEES 2 SPARK PLUG BLOW OUTS A MONTH AND FORD IS AWARE OF THE PROBLEM IN 2003 EXPEDITIONS. REPAIRED WITH A FORD FIX - HELIACOIL OR LINER INSTALLED INTO HEAD FOR DAMAGED SPARK PLUG. FOR TRUE FIX, FORD NEEDS TO REPLACE THE HEAD AND SPARK PLUGS TO ENSURE THAT OTHER SPARK PLUGS DON'T COME UNTHREADED AS MILEAGE INCREASES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10355193September 13, 2010
ENGINE AND ENGINE COOLING:ENGINE
TL* THE CONTACT OWNS A 2003 FORD EXPEDITION. THE CONTACT WAS TRAVELING 55 MPH WHEN THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE CONTACT WAS INFORMED THAT THE VEHICLE WAS PERFORMING NORMALLY. THE DEALER WAS UNABLE TO LOCATE A FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 113,000 AND THE CURRENT MILEAGE WAS 117,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10354150September 7, 2010
TIRES, TIRES:TREAD/BELT
WHILE TRAVELING AT 65MPH, WE EXPERIENCED COMPLETE TREAD SEPARATION OF RIGHT REAR TIRE. TIRE HAD APPROXIMATELY 60-70% TREAD LEFT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10353825September 3, 2010
STEERING
ON SUNDAY AUGUST 22, 2010 AT APPROXIMATELY 10:30 P.M I WAS DRIVING ON THE 215 FREEWAY GOING SOUTHBOUND IN THE CITY OF RIVERSIDE, CA. TRAFFIC WAS LIGHT, WEATHER WAS MODERATE AND IT WAS NIGHTTIME. WHILE DRIVING MY PARENTS' 2003 FORD EXPEDITION ON THE FAR RIGHT LANE AT THE SPEED OF 60-65MPH I FELT THE STEERING WHEEL LOCK UP AND I TRIED TO KEEP CONTROL OF THE VEHICLE BUT THE WHEELS TURNED TO THE RIGHT AND I VEERED OFF THE LANE AND INTO THE DIRT ON THE SHOULDER LANE. I LOST CONTROL OF THE CAR, IT SPUN OUT OF CONTROL AND ROLLED OVER TWO OR THREE TIMES, AND TOOK OUT A BIG PIECE OF FENCE AND FINALLY STOPPED. I WALKED OUT OF THE CAR IN COMPLETE SHOCK AND PANIC, PEOPLE PULLED OVER TO HELP, POLICE WAS CALLED TO THE SCENE AS WELL AS AN AMBULANCE. ACCIDENT REPORT WAS TAKEN BY THE CHP AND I WAS TAKEN TO THE HOSPITAL IN THE AMBULANCE. I SUFFERED FROM MINOR INJURIES TO HEAD AND BODY AND HAD NIGHTMARES AND WOKE UP SCREAMING FOR A WEEK. THE VEHICLE WAS TOTALED AND TOWED AWAY AT THE SCENE OF ACCIDENT. *TR
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10353259September 1, 2010
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:HOSES, LINES/PIPING, AND FITTINGS
TL*THE CONTACT OWNS A 2003 FORD EXPEDITION EDDIE BAUER. UPON STARTING THE VEHICLE HE ATTEMPTED TO SHIFT IT OUT OF PARK AND THE BRAKE PEDAL DEPRESSED TO THE FLOOR. THE VEHICLE WAS TOWED TO AN AUTHORIZED DEALER WHERE HE WAS INFORMED THE BRAKE LINES FOR THE FRONT BRAKES WERE RUSTED THROUGH. THOSE BRAKE LINES WERE REPAIRED. THE FAILURE HAS NOT RECURRED SINCE BUT HE EXAMINED HIS VEHICLE AND NOTICED THE BRAKE LINES FOR THE REAR BRAKES WERE VERY RUSTY. THE VEHICLE WAS NOT TAKEN TO BE EXAMINED AND HAS NOT BEEN REPAIRED. THE FAILURE AND CURRENT MILEAGES WERE 58,900. THE VIN WAS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10351862August 25, 2010
AIR BAGS:SIDE/WINDOW
HELLO, I AM WRITING TO YOU ABOUT MY VEHICLE. I HAVE A 2003 FORD EXPEDITION AND WE WERE TRAVELING OUT OF TOWN TO NORTH CAROLINA SUNDAY 8/22/2010 WHEN I WAS ABOUT 10 MINUTES AWAY FROM MY DESTINATION & ALL OF A SUDDEN WE HEARD A LOUD SOUND & A LOT OF PRESSURE HIT US IN THE CHEST. THE TRUCK THEN BEGINS TO FILL UP WITH SMOKE. I PULLED OVER NOT KNOWING WHAT HAD JUST HAPPENED, WE THEN NOTICED THAT THE SIDE CURTAIN AIR BAGS HAD DEPLOYED. I DID NOT HIT ANYONE NOR DID ANYONE HIT US. I THEN CALLED 911 & ASK FOR THE POLICE TO COME OUT & GIVE ME A POLICE REPORT AND HE REFUSED TO GIVE ME ONE. I TOOK MY TRUCK TO MALCOLM CUNNINGHAM FORD & THEY SAID THAT IT WAS NOTHING THAT THEY COULD DO FOR ME BUT TO PUT IT ON A CENSOR MACHINE & FIND OUT WHY THEY DEPLOYED. THEY THEN TOLD ME THAT MY CAR INSURANCE WOULD BE RESPONSIBLE FOR THIS & THE INSURANCE COMPANY SAID THAT IT WAS A MAINTENANCE ISSUE & NOT THERE PROBLEM. I CALLED FORD CORPORATION & THE ONLY THING THAT THEY TOLD ME WAS THEY COULD JUST PUT IN A CLAIM BUT THERE WAS NOTHING ELSE THAT THEY COULD DO UNLESS SOMEONE DIE OR WAS SEVERELY INJURED. WELL ALL 3 OF US WERE INJURED IN THIS INCIDENT. I NEED HELP IN THIS MATTER. I AM NOW OUT OF A TRUCK THAT I AM STILL PAYING ON & LIBERTY MUTUAL INSURANCE WILL NOT PAY FOR ME A RENTAL AND I HAVE FULL COVERAGE INSURANCE. EVERYWHERE I TURN EVERYONE IS TURNING ME DOWN, LIKES IT MY FAULT. THIS HAS CAUSED ME PAIN, SUFFERING, EMOTIONAL STRESS AND NOT TO MENTION TIME OFF WORK. IF SOMEONE COULD HELP IN ASSISTING ME WITH THIS MATTER I WOULD GREATLY APPRECIATE IT. REGARDS, X *TR
Crash:
No
Fire:
No
Injuries:
3
Deaths:
0
#10351251August 23, 2010
ENGINE AND ENGINE COOLING:ENGINE
SUDDEN BACKFIRE RESULTING IN SPARK PLUG EJECTION. REPLACED WITH HELICOIL KIT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10350792August 20, 2010
ENGINE AND ENGINE COOLING
TL* THE CONTACT OWNS A 2003 FORD EXPEDITION. WHILE DRIVING APPROXIMATELY 65 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT WAS ABLE TO RESTART THE VEHICLE AS IT OPERATED AS NORMAL. THE FAILURE RECURRED APPROXIMATELY 5 MONTHS LATER. WHILE ATTEMPTING A TURN AT APPROXIMATELY 20 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT WAS ABLE TO RESTART THE VEHICLE AFTER TWENTY MINUTES. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC BUT THE FAILURE COULD NOT BE DUPLICATED AND THE MECHANIC WAS UNABLE TO PRODUCE ANY FAILURE CODES. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 120,000 AND THE CURRENT MILEAGE WAS 127,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10349460August 15, 2010
AIR BAGS
A DEER CAME ONTO THE HIGHWAY AS I WAS SWITCHING LANES AND I SWERVED TO PREVENT HITTING. HIT THE DEER AND DRAG IT APPROX 60 FT. SPARKS AND FLAMES WERE COMING FROM THE VEHICLE AS WE FLIPPED. VEHICLE BEGAN TO FLIP 6-8 TIMES PER PASSENGER (DAUGHTER) AND A TRACTOR TRAILER DRIVER. AIR BAGS NEVER DEPLOYED. THIS IS THE FIRST TIME FOR THE FAILURE OF THE BAGS. THE EXPEDITION WAS TOTALED BECAUSE THE FRONT AND REAR WINDOW CAME OUT, THE DRIVER AND PASSENGER WINDOW IN THE FRONT ROW WERE SHATTERED, THE ASHTRAY DISCONNECTED AND WENT OUT THE WINDOW. THE MIRRORS ON THE EXPO WERE DAMAGED AND THE BODY OF THE VEHICLE WAS TERRIBLY DAMAGED. A NEW VEHICLE WAS BROUGHT A COUPLE OF WEEKS LATER. *TR
Crash:
Yes
Fire:
No
Injuries:
3
Deaths:
0
#10349467August 15, 2010
ELECTRICAL SYSTEM
ONE OF MY SPARK PLUGS BLEW OUT OF THE HEAD WITH ONLY 47,000 MILES ON MY 2003 EXPEDITION. 4 HOURS TO FIX IT. NOW I HAVE TO GO BACK AND TORQUE THE OTHER 7 PLUGS AND HOPE THE PIECE OF CRAP DOESN'T SPIT OUT ANY OTHER PLUGS. THIS IS MY LAST FORD! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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