Ford Edge Complaints (2020)

328 consumer complaints on file.

#11682519August 22, 2025
POWER TRAIN
Automatic transmission is slipping as it moves through the gears. Causes the car to shudder.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11681726August 19, 2025
POWER TRAIN
2020 FORD EDGE started with transmission issues. Shifting hard once in second gear, shuddering worse the more car is driven.No warning lamps on dash.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11681258August 18, 2025
POWER TRAIN
Vehicle gradually began shuddering/transitioning harshly while accelerating, and worsening over time. Took it to a mechanic and they told me that the transmission was known to be faulty for this year of Ford Edges. It had got to the point where the torque converter needed to be replaced, and if I had continued driving with it, I was risking the car breaking down in the middle of driving on the road, unable to accelerate.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11681414August 18, 2025
POWER TRAIN
The contact owns a 2020 Ford Edge. The contact stated that while driving at various speeds and depressing the accelerator pedal, the vehicle hesitated, and the transmission shifted hard to the next gear. There was no warning light illuminated. The contact stated that the failure was intermittent at first but was gradually becoming a recurring failure. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the transmission needed to be replaced. The vehicle was repaired. The contact researched online and related the failure to NHTSA Campaign Number: 21V011000 (Power Train); however, the VIN was not included. The manufacturer was informed of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was 89,833.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11681090August 16, 2025
ENGINE, VEHICLE SPEED CONTROL
Have felt an issue with the transmission under 40k miles. Around 50-55k miles I got the transmission checked. Ford dealership/garage said it was the PCM that needed updating. After that, just under 60k miles I took it back for same issue and they ended up rebuilding the transmission. It has been driving fine but after another 20k miles (currently at 80k miles) it is starting to have the same issue. This is a problem because when trying to start to move forward, it will almost "stall" or "stutter" and has almost left me stuck in oncoming traffic while trying to turn. It has also caused issues while trying to accelerate on the highway too that have almost caused rear-end collisions. Looking through forms, it seems that most 2019+ Ford Edges have a problem with their transmissions and it's a common part that needs to be replaced.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11680838August 15, 2025
POWER TRAIN
Transmission shifts hard and shutters going 20-40MPH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11680842August 15, 2025
POWER TRAIN
Torque converter was diagnosed as faulty at 99k miles. This led to a cascade of effects on the transmission resulting in a full transmission replacement. Early signs of failure are starting to be observed at 113k, 13k miles after replacement.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11680851August 15, 2025
POWER TRAIN, UNKNOWN OR OTHER
Car shudders and lurches upon acceleration and while utilizing gas pedal. Continues throughout the drive. Front center camera alerts to a crash when not even close to one. Sync system goes black on the screen, especially upon starting the ignition and when car is in reverse.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11680129August 12, 2025
BACK OVER PREVENTION, ELECTRICAL SYSTEM
The contact owns a 2020 Ford Edge. The contact received notification of NHTSA Campaign Number: 25V442000 (BACK OVER PREVENTION); however, the part to do the recall repair was not yet available. The contact stated that while his wife was operating the vehicle, the rearview camera displayed a distorted image while in reverse(R). The contact stated that the failure obstructed the driver's visibility, which prevented the driver from safely operating the vehicle. In addition, the touch-screen icons failed to function as intended. The contact stated that the failure occurred every 4 hours. Most recently, the controls to open the sunroof failed to function as intended. The contact stated that the failure was intermittent. The contact stated that while operating the sunroof, there was an abnormal sound coming from the sunroof. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11679646August 10, 2025
ENGINE, POWER TRAIN
Vehicle is sputtering and shuddering when driving. No warning lights are present. Dealer did a diagnose test and found bulletin service messages relating to the vehicles concern TSB 25-2154 and the vehicle has an open campaign for this issue. Test drove my car and verified the shudder events were an issue for the torque converter slippage of 220 RPMS. The estimate to fix this issue was $4500.00.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11678787August 6, 2025
POWER TRAIN
Gettting told the torque converter is going out
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11678833August 6, 2025
POWER TRAIN
Torque converter was coming apart, according to the service advisor at Bannister Ford in Marlow Heights, MD. Car was shuddering upon acceleration from a stop or slow speed and not accelerating properly. Also noticeable slipping at highway speeds and RPMs would not stay steady. No warning lights or messages, problem began at 57,000 miles and near failure at 60443.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11677203July 30, 2025
POWER TRAIN
Vehicle shudders when accelerating between 30 and 40 mph but can occasionally but felt up to 60 mph. I took the vehicle to Ford Covert Hutto (Texas) and was told the torque converter needed to be replaced and would cost $4,257. Upon researching I have seen hundreds of comments and threads where other people are having the same issue and repairs with this vehicle yet there is no recall. Yes, the vehicle is available for inspection upon request. Yes, the problem has been reproduced and confirmed by dealer. Yes, the vehicle has been inspected by professionals. No, there are no warning lights on to indicate an error. The shudder is felt very prominently by anyone in the vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11677109July 29, 2025
POWER TRAIN
In May/June 2025, I began to notice a shudder in my 2020 Ford Edge SEL when accelerating. I took my vehicle to the dealer to be diagnosed and was told there is a technical service bulletin for this issue and the recommendation is replacement of the torque convertor at a cost of approx $3000, since the vehicle is out of warranty (my Edge has just less than 78k miles). In looking into this issue through various forums and websites, this is a very common occurrence with Ford's 8F35 transmission that is used on the 2020 Ford Edge (and numerous other Ford models). This is a safety issues as the symptoms will (and are) getting progressively worse. It's unfortunate that Ford will not stand behind this vehicle and offer to repair an obviously faulty part.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11676314July 26, 2025
POWER TRAIN
2020 ford edge just hit 64,000 mile and transmission is slipping at lower gears seem like its a dangerous issue why isnt there a recall on this issue ford should be taking care of this
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11675822July 24, 2025
POWER TRAIN
I started hearing a dragging noises when turning from a stop. There were no warning lights or messages displayed. This issue has been occurring for the last couple of years but was intermittent. When I drove the vehicle up into the mountains the noise became more prevalent not just when turning from a stop. It occurred anytime I turned while going up a hill. The transmission also started hesitating in low gears when going up hills (vehicle is normally in Florida with no hills). I took the vehicle in for service and they determined the rear differential was failing and needed to be replaced. I had that done and that solved the problem with the rear end, but the transmission problem continues and the service center said the transmission is failing. The vehicle has approximately 105,000 miles on it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11674922July 21, 2025
POWER TRAIN
Car jerked forward and back slightly like slowly going over rumble strips when slowing to stop. When at stop felt like the car was in neutral when pushing on gas. Car revved engine, but no movement. Was able to push it to safe place, but from there it seemed locked up even in neutral when trying to push the car later. Sound like grinding clattering when revving engine and neutral.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11675111July 21, 2025
POWER TRAIN
The contact owns a 2020 Ford Edge. The contact stated while parked and occupied in the vehicle, while starting the vehicle or attempting to depress the accelerator pedal the AWD mollification service required warning message illuminated. The contact mention he also heard a buzzling sound coming from rear drive unit. when opening the vehicle door. A dealer was contacted. The vehicle was not taken to a dealer or independent mechanic for diagnoses. The vehicle was not repaired. The contact was relating the failure NHTSA Campaign Number Recall Number: 21V011000 related to the (POWER TRAIN); however, the VIN was not included in the recall. The manufacturer was notified of the failure, and they informed the contact to call NHTSA to file a complaint. The failure mileage was 69,394.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11674162July 17, 2025
POWER TRAIN
The torque converter on this vehicle is a known issue to Ford, many Edges are affected by this issue. My vehicle will randomly surge and buck at low speeds as a result. Reduced power as well while going in reverse. There were never any warning signs, but the dealership said that it was a common issue on this vehicle. If I had not have been in warranty, the repair would have cost $6800. Just over six months later, the vehicle began doing the SAME thing. This time Ford says it’s the EGR valve and that it will cost a total of $1600. I managed to negotiate them down by talking to customer service, but I felt the need to bring this to others attention as I know my car isn’t the only one facing these issues.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11674345July 17, 2025
POWER TRAIN, FUEL SYSTEM, GASOLINE
The contact owns a 2020 Ford Edge. The contact stated while driving at an undisclosed speed, the accelerator pedal was depressed, but the vehicle failed to accelerate as intended. Additionally, the contact stated the vehicle had stalled and jerked intermittently while driving. There was no warning light illuminated. An unknown dealer was made aware of the failure and provided a fee for diagnostic testing. The vehicle was not diagnosed or repaired. The contact related the failure to an unknown recall; however, the VIN was not included in the unknown recall. The manufacturer was made aware of the failure but no assistance was provided. The contact was advised to contact the NHTSA Hotline to report the safety failure. The failure mileage was approximately 86,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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