Ford Edge Complaints (2015)

731 consumer complaints on file.

#11620609October 18, 2024
POWER TRAIN
The contact owns a 2015 Ford Edge. The contact stated that while driving at various speeds, there was an abnormal grinding sound coming from the front end of the vehicle. The vehicle was taken to the dealer, where the contact was informed that the transmission fluid was leaking. The dealer diagnosed that the power transfer unit had failed, causing the rear differential to be replaced. The vehicle had not been repaired. The manufacturer was made aware of the failure and a case was opened. The manufacturer referred the contact to the NHTSA Hotline for assistance. The failure mileage was 87,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11620113October 16, 2024
ENGINE, UNKNOWN OR OTHER
Engine light and problem with catalytic converter 2015 ford edge sel and seat driver ac air blowing make seat cold.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11617654October 2, 2024
ENGINE AND ENGINE COOLING
The contact owns a owns a 2015 Ford Edge. The contact stated while driving approximately 60 MPH, the check engine warning light was flashing on the instrument panel. The contact stated that the vehicle was losing motive power and was vibrating and shaking abnormally. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that there was coolant intrusion into the engine block, and the engine needed to be replaced. The vehicle was not repaired. The contact stated that the engine had been replaced twice in the past 7 years for the same failure. The contact researched online and related the failure to TSB: 19-2346 Coolant In Cylinders (Engine and Engine Cooling). The manufacturer was informed of the failure. The failure mileage was approximately 80,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11617687October 2, 2024
STEERING
The contact owns a 2015 Ford Escape. The contact stated while driving at an undisclosed speed, the "Steering Assist Fault Service Required", message was displayed. The contact stated that due to the failure, excessive effort was needed to steer the vehicle. The vehicle was taken to an independent mechanic where corrosion was found on the steering gear bolts. The contact was then informed by the mechanic of NHTSA Campaign Number: 15V250000 (Steering). The dealer and the manufacturer were notified of the failure and informed the contact that the vehicle was not included in the recall. The vehicle was not repaired. The failure mileage was 79,024.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11615963September 23, 2024
SEATS
The contact owns a 2015 Ford Edge. The contact stated that the track underneath the front driver’s side seat had a sharp edge, which cut her ankle. The contact had a cut on the back of the right calf but did not seek medical attention. An appointment with the dealer was scheduled to inspect the vehicle. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11612881September 5, 2024
ENGINE
My 2015 Ford Edge, with 95,000 miles, has a 2.0L EcoBoost engine that requires a new engine (Engine Long Block Kit) due to a coolant intrusion into the cylinder. Diagnostic trouble codes include PO302, PO217, and P0316 are consistent with TSB 19-2346 (See pic attached). There are also other Diagnostic trouble codes which include PO219, PO6E9, and P1026 (See pic attached) The service station that serviced my vehicle said this was the 4th Ford Edge they have seen this week with the same issue and Ford has recalled some of these vehicles but not my VIN#.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11612504September 4, 2024
ENGINE
The contact owns a 2015 Ford Edge. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated. In addition, the contact noticed white smoke coming from the exhaust pipe. The vehicle was taken to the dealer where it was diagnosed with failed spark plugs. The contact was informed that the spark plugs needed to be replaced. The vehicle was repaired. The failure reoccurred. The vehicle was taken back to the dealer where it was diagnosed with engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure but provided no assistance. The contact was informed that the repair was not covered under Technical Service Bulletin: 22-2229. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 148,193.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11612693September 4, 2024
ENGINE
My 2015 Ford Engine recently had engine failure. Came out of the blue. Had just undergone recall at ford dealership in Norwood, MA weeks before failure. Had just received inspection sticker weeks before failure. No warning lights came on. Suddenly started having white gray smoke coming from exhaust. Car not running properly. Smell from engine. Spoke with mechanic who said to have it towed not to drive it. Diagnosed with engine failure. Has approximately 103,000 miles on it. One owner. Routine maintenance. No issues with the car. Just noticed there is a recall in 2021-2022 ford edges with 2.7 choose engine. Sounds like my car. I have read and heard from several mechanics that this is a known problem with the Edge in particular. Would be interested in some feedback. This is a devastating expense and if this is a common theme I think Ford should be held responsible. I would appreciate a response. Thank you.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11612277September 3, 2024
SERVICE BRAKES
There is a hissing noise coming from the brake pedal. The noise goes away when the brake pedal is compressed then comes back on as the brake pedal is released. The hissing sound is constant and very bothersome. No issues with braking the car so far. Have had this issue since I bought the car about 5 years ago in 2019 and was told there is no issues with the brakes. Didn't want to spend out of pocket money so have lived with that since, but now the sound is much louder and very bothersome. This is not a normal wear and tear. Ford should issue a recall for this. Have reached out to both dealership and ford customer service and they haven't been helpful.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11611596August 29, 2024
POWER TRAIN
My vehicle’s flex plate is defective and, after having researched this further, it is a known manufacturer’s (Ford) issue. Despite this fact, Ford has conveniently issued a “recall” that eliminates my being able to have their defective part replaced and paid for by them. Straub vs Ford Motor Company, a lawsuit filed in 2021, attests to this fact. My question is how is Ford allowed to get away with this? It shouldn’t matter how long or how many likes the consumer has on the vehicle if the defective part and subsequent need for repair is not due to any negligence on the consumer’s part. I would appreciate any assistance or guidance in how to proceed with this matter. Thank you.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11610823August 26, 2024
ENGINE, POWER TRAIN
The 2015 Ford Edge and similar models are notorious for flex plate cracking, which Is an absolute hazard to anyone driving it. These things can crack or shatter spontaneously, causing the engine to stop running, even mid-drive. This issue is known, yet the NHTSA hasnt deemed this as a true recall, so Ford isnt covering replacement of this part. PLEASE reconsider recalling this part!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11607701August 10, 2024
ENGINE
Coolant is draining at a fast pace. Unsure of where it's leaking.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11605856August 1, 2024
SERVICE BRAKES, HYDRAULIC:PEDALS AND LINKAGES
The contact owns a 2015 Ford Edge. The contact stated that upon taking the vehicle in for regular tire service, the contact was made aware that while attempting to move the vehicle, the brake pedal assembly became detached. No warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was repaired. The manufacturer was not notified of the failure. The failure mileage was 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11604119July 23, 2024
ENGINE
The contact owns a 2015 Ford Edge. The contact stated while driving at an undisclosed speed, the contact stated that the vehicle stalled. There was no warning light illuminated. The vehicle was taken to the dealer where it was diagnosed with a cracked flex plate within the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to the NHSTA Hotline for assistance. The failure mileage was approximately 122,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11602991July 17, 2024
VISIBILITY/WIPER
The panoramic sun roof has cracked suddenly due to stress. There was no damage or fracture due to an impact from a rock or other outside projectile. The glass roof has simply begun to fail due to stress. I am having this issue repaired next week, but I have taken pictures for documentation. I was able to find forums online where numerous people have complained about this issue with what appears to be years 2015-2017 Ford Edges.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11603047July 17, 2024
ENGINE
coolant intrusion in cylinders on the engine 2.7 ecoboost Ford made a bad engineering decision on the headers and block to allow coolant to flow through the gaskets to get to the other side of the cylinder. Now with a vehicle only 98K miles I'm expected to pay more than the car is worth to get it fixed or be out of a vehicle or find a scrape yard or someone to buy it off of me just to save some money. I can't trust any American auto makers with my money going forward. Auto shop Notes - The vehicle has the history code of P0316- misfire detected in the first 1,000 revolutions and P0304- Cylinder four misfire detected. The active counters was checked and it is steady on four but the other cylinders will drop random. The vehicle will smoke coolant out of the tailpipe also. This all indicates the failure of the head and/or head gasket and possible the block. This engine is known for head and block issues. It is advised to replace the engine only, repairs is not recommended do to the severe condition on the engine and the known concerns.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11602923July 17, 2024
VEHICLE SPEED CONTROL
While driving 45-50 mph, without any warning or indication, there was a sudden loss of power and the ability to accelerate. The engine and all electric components were still working but I was not able to accelerate, only coast. There was a wrench warning light, Hill side assist error message, and airbag warning light that showed up on the dash. After pulling over safely, the car was turned off for roughly 30 seconds and restarted. After restarting the vehicle, all systems seemed to work properly. After driving a few days and avoiding any highways, I have not had this happen again. I decided to error on the side of caution and take the vehicle to the dealership for further diagnostics. The dealership stated that they are unable to duplicate the problem. 2015 Ford Edge Titanium, AWD, V6
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11602295July 15, 2024
POWER TRAIN
The contact owns a 2015 Ford Edge. The contact stated while driving 40-45 MPH, there was an abnormal sound coming from underneath the hood. The contact stated pulled into a gas station, opened the hood, and inspected the vehicle, but could not determine the cause of the failure. The vehicle was taken to the dealer, where it was diagnosed that the flex plate was fractured and needed to be replaced. The dealer informed the contact that the failure was related to Ford Campaign Number: 22N12, but the repair would be partially covered due to the mileage. The contact had not received notification of Ford Campaign Number: 22N12. The manufacturer was notified of the failure and denied total coverage of the repair. The manufacturer referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 102,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11593774June 11, 2024
ENGINE
MARCH 2022. 110,000 MILES REPAIR OF FLEX PLATE, PAID $5500 THEN WAS A RECALL IN OCTOBER 2022. HOWEVER THE DEALER, HERITAGE FORD IN MODESTO CALIFORNIA, REPLACED THE ECO BOOST 2.0 ENGINE BLOCK WITH A KNOWN DEFECTIVE BLOCK. PREVIOUS TSB'S 19-2208, 19-2346 IN REGARDS TO COOLANT INTRUSION. DEALER FAILED TO INSTALL CORRECTED OR UPDATED BLOCK. MOREOVER, IT'S WELL KNOWN THAT THE ECO BOOST 2.0 ENGINE BLOCK WAS DEFECTIVE DUE TO POOR DESIGN. FORD HAS DECLINED TO HONOR THIS MISTAKE, CASE [XXX].OVER 3 PLUS YEARS FORD HAS KNOWN THAT HIS 2.0 ECO BOOST ENGINE BLOCK IS DEFECTIVE AND ONLY ISSUES TSB'S. THIS SHOULD BE. A RECALL DUE TO POSSIBLE ENGINE FAILURE UPON DRIVING WHICH COULD CAUSE AN ACCIDENT OR FIRE. THANK YOU INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11591119May 28, 2024
ENGINE
The contact owns a 2015 Ford Edge. The contact stated that while driving at an undisclosed speed, the engine misfired, and smoke was coming from the exhaust. The check engine warning light was illuminated. The vehicle was towed to the dealer, where it was diagnosed and determined that the engine needed to be replaced. The vehicle was not repaired. The contact related the failure to Customer Satisfaction Program: 21N12. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline. The failure mileage was 82,959.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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