Ford Edge Complaints (2011)

1,803 consumer complaints on file.

#11506161February 8, 2023
SERVICE BRAKES
Brakes have been going to the floor for a complete stop, have had to slowly brake a lot sooner when coming to any kind of stop. Within the past two days my brakes have been making a whistling sound when brakes not applied. My brake lights stay on while car is in park. Dropping my daughter off at school and applying my brakes my car died in a long line of cars causing me to have to apply the emergency brake.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11505826February 6, 2023
SERVICE BRAKES
I have heard several service repair technicians advise the Ford Edge 2010 to 2014 have issues with their brake booster. This needs to be recalled and repaired for free.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11505485February 3, 2023
SERVICE BRAKES
Vehicle was towed to independent repair shop after 2 different dealer service departments failed to return repeated attempts by phone to schedule repair of brakes symptomatic for booster failure (ext. Warranty program, but car is beyond date cutoff due to pandemic). After booster and master cylinder replacement and flush with new brake fluid, mechanuc is reporting that brakes are still bad. Testing and following work procedures, HCU is testing bad. HCU part not available for 6 months. Contacted manufacturer about HCU failure with no DTC codes or warning lights. Asked about existing recall of HCU for other model/years with exact same symptoms and Ford national customer service said my vehicle isn't covered at this time. This is a critical safety failure that occurs without warning and without error codes. It is a known problem for models both before and after this model year. Currently, estimate for repairs is about $4,000. The needed repairs are solely the result of manufacturer known safety defects that should be recalls and their dealers failure to provide timely response to service requests. In my case the brake failures (both Booster and HCU) did not, but nearly did cause an accident,.and the HCU has caused loss of use for 6 months.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11504503January 30, 2023
SERVICE BRAKES
The car would only brake when pushing the brake pedal to the floor. Once diagnosed it was found the HCU needed to be replaced and was told this was on National Backorder. This car went to a mechanic for 2.5 months due to this. And I took it to the Ford Dealership after being told it could be fixed. There is a recall for other years of this same model for this part.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11501629January 13, 2023
POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM), SERVICE BRAKES
The contact owns a 2011 Ford Edge. The contact stated while driving at various speeds and depressing the brake pedal, the brake pedal was stiff. The contact applied significant force to the brake pedal and it responded. The contact stated that there was a 10 ft. stopping distance delay when depressing the brake pedal. Additionally, the contact stated that the vehicle would shut off upon depressing the brake pedal. The contact stated that the failure had been reoccurring increasingly while driving. The vehicle was taken to an independent mechanic, where it was diagnosed that the brake booster had failed and needed to be replaced. The vehicle was not repaired. The contact related the failure to Ford Campaign Number: 13N02. Additionally, the contact stated that she was informed at State inspection that the vehicle could not be inspected due to a PCM failure. The vehicle was taken to an independent mechanic where it was diagnosed that the PCM needed to be updated. The dealer and the manufacturer were notified of the failure and informed the contact that she would need to pay repair fee as the VIN was not included in a recall and Ford Campaign Number: 13N02 had expired. The vehicle was not repaired. The failure mileage was approximately 128,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11500138January 4, 2023
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP:ABS WARNING LIGHT, SERVICE BRAKES, HYDRAULIC
The contact owns a 2011 Ford Edge. The contact stated while driving at an undisclosed speed and making a turn, the brake pedal was depressed however, the vehicle failed to respond as needed. The contact was able to stop on the side of the road. The contact shifted the vehicle into park and pumped the brake pedal. The vehicle was restarted and operated normally. The vehicle was taken to an independent mechanic and the contact was informed that the ABS and brake master cylinder needed to be replaced. The vehicle was not repaired due to parts not being available. The manufacturer was contacted and stated that the vehicle needed to be taken to an authorized dealer. The failure mileage was 92,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11499507December 30, 2022
SERVICE BRAKES, HYDRAULIC
The contact owns a 2011 Ford Edge. The contact stated while exiting a parking lot, the vehicle drove over a patch of ice; the contact depressed the brake pedal and felt that the pressure of the brake was low. The vehicle was taken to the dealer and the contact was informed that the brake booster needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and stated that the vehicle was out of warranty. The contact was advised to contact the NHTSA Hotline to file a complaint. The failure mileage was 70,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11496983December 12, 2022
STRUCTURE:FRAME AND MEMBERS:UNDERBODY SHIELDS, EQUIPMENT:MECHANICAL:ACCESSORY SCISSOR/SCREW/BOTTLE JACK/LIFT
On 12-11-22 I had a flat tire. I went to put on the spare, following directions step by step, and placing the jack where the arrow points in the correct spot. I jacked my car up and once the tire was off, the car fell onto the ground bending the jack. I then realized the area the jack sits, along with other areas under the car are badly corroded. It's available for inspection, yes. This could have badly hurt me or my 4 year old who was near me had the jack flew out or my hand had been in the area. I am concerned if there are any other framework issues since the car landed hard on concrete. I also dont know if there is other hidden corrosion I cannot see that could pose saftey issues while driving.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11496320December 6, 2022
POWER TRAIN:TRANSFER CASE (4-WHEEL DRIVE)
The contact owns a 2011 Ford Edge. The contact stated while driving 55 MPH, the vehicle became uncontrollable. The contact was able to pull over to the shoulder. There were no warning lights illuminated. The vehicle was taken to the independent mechanic and the contact was informed that the failure was caused by the transfer case. The contact called an unknown local dealer and was informed that there were no open recalls on the vehicle. The contact was referred to the manufacturer. The manufacturer was contacted and referred her to the NHTSA hotline for assistance. The approximate failure mileage was 37,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11495531November 30, 2022
SERVICE BRAKES, HYDRAULIC
The contact owns a 2011 Ford Edge. The contact stated that while driving at undetermined speeds, the brake pedal became firm. The brake pedal was depressed but was slow to respond. There was an abnormal hissing sound detected. There were no warning lights illuminated. The vehicle was taken to an independent mechanic who bled the brakes. The vehicle was taken to the local dealer where it was diagnosed that the brake booster needed to be replaced. The vehicle was repaired but before leaving the dealer, the failure recurred. The manufacturer was contacted and provided a case number. The approximate failure mileage was 80,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11495362November 29, 2022
SERVICE BRAKES
I was driving to work early morning, roads were wet due to light layer of wet snow. Brakes worked normal when stopping at a stop sign and traffic light. When traffic start moving a vehicle in front of me was going to turn left I applied my brakes to slow down, however when the brake pedal went to the floor it felt like I was going to hit the car. I continued to keep pressing on the brake and finally stopped. When arriving at work the brakes reacted the same when attempting to stop. I checked the brake fluid it was filled. Furthermore there was no indication on my dash regarding brake service needed. I contacted my independent mechanic who informed me to have the car towed or drive it very slow with my flashers on. He also felt it was the brake booster because Ford was aware of this problem so they extended warranty coverage for the booster to 10 years of service or 150,000 miles. My mechanic contacted the dealer who said that it was not covered under the warranty since it was be on 10 years. However I have only 97,580 miles but over the 10year warranty. Besides replacing the brake booster the hydraulic control unit had to be replaced. Bottom line is the cost amounted to $1,750.68. I can't understand why Ford Motor Company has not issued a recall or the National Highway Traffic Safety Administration (NHTSA) has not required a recall on these effective brake components. This definitely is a safely related defect when one looks at the number of complaints filed with NHTSA. As we know the steering and brake are major safety components of any vehicle. From my research and review of the complaints it appears that both Ford Motor Company and the NHTSA have other agendas that are more important then a faulty brake component. It just a matter of time before a major accident happens where someone is critically injured. I sure hope and pray it is not a child.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11495032November 27, 2022
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
The interior dome light stays on and door-ajar light for the driver/passenger doors. I have opened and shut the doors gently several times and the light will stay on for at least 50 mins. Sometimes, the light pops on when the car has been sitting in park.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11493749November 16, 2022
SERVICE BRAKES
It was the first snowfall of the season. Roads were slippery so my speed was reduced and I was being cautious. As I was approaching a stop sign my anti-lock brakes kicked in. Ever since then my brake pedal has been very soft. At times it felt like I have had to push my brake pedal all the way to the floor in order to stop. Roads are still slippery and when approaching other stop signs (in our development with no other traffic around) I tried to get my anti-locks to work and now they don't kick in and the brake pedal is very soft. There are no indicators on the dash and when doing a "system check" through the computer, it says the brakes are ok.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11492904November 9, 2022
SERVICE BRAKES
Without warning or partial failure the brake pedal goes near to the floor before limited breaking function. The vehicle is not capable of emergency braking. Local mechanic advised that the brake booster had to be replaced. It was replaced. I was never told that the HCU module could be the issue. Consequently, the issue still occurs: very soft pedal and very little brakes. After researching, the same identical problem was posted online by numerous Ford Edge owners of my year and other years. Ford Motor Company (Ford) Recall No. 19S54 – Certain 2006-2010 Model Year Ford Fusion, Mercury Milan, Lincoln Zephyr and Lincoln MKZ Vehicles Equipped with Anti-Lock Brake Systems – Anti-Lock Brake System Hydraulic Control Unit Valve Function. It did not include the Ford Edge. There have been several NHTSA follow up and Ford continued to work with NHTSA to investigate and engaged in ongoing discussion with NHTSA. This issue has gone long enough. Local mechanics are not familiar with the recommended procedure to fix the problem and that it would be prudent to have a properly trained Ford mechanic fix the issue. A recall is necessary so that Ford Edge owners can be notified of a potential danger.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11491618October 31, 2022
SERVICE BRAKES
Brake is extremely soft and must be pushed all the way to the floor to function. Both master cylinder and HCU were replaced with no correction to the problem. It is being inspected again.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11491137October 27, 2022
SERVICE BRAKES
The contact’s daughter owns a 2011 Ford Edge. The contact stated that while the brake pedal was depressed, her daughter heard a hissing sound, and the brake pedal became difficult to depress without extra effort. The contact also stated that on multiple occasions while the brake pedal was depressed, the brake pedal intermittently went to the floor. No warning lights were illuminated. The vehicle was taken to an independent mechanic to be diagnosed. The contact was informed that the brake booster needed to be replaced. The dealer was notified of the failure and the contact was informed that the vehicle was not covered under warranty. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was informed that there was no recall on the VIN. The manufacturer also confirmed that the vehicle was not under warranty. There was no further assistance provided. The failure mileage was approximately 63,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11488913October 12, 2022
FUEL/PROPULSION SYSTEM
Cel light and P0456 diagnostic reading indicates an EVAP leak. Large fuel leak discovered emanating from the fuel tank area when tank is at full. Fuel tank was removed and upon inspection it revealed the fuel tank had cracked at the top of the rollover valve just underneath a vent line. There is no recall for this fuel tank as there should be. A new fuel tank is ordered and awaiting delivery as there is no replacement part or means to install a new rollover valve. Cost of tank at discount is $1000. Photo of cracked area is attached.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11488375October 7, 2022
SERVICE BRAKES
The contact owns a 2011 Ford Edge. The contact stated that while operating the vehicle, the message "Service Brakes" was displayed. While depressing the brake pedal to stop the vehicle the pedal went to the floor and the braking distance was extended. The vehicle was taken to the local mechanic who replaced the rear brake pads. After retrieving the vehicle, while driving at an undisclosed speed, the vehicle was jerking while depressing the brake pedal. The cause of the failure was not yet determined. The local dealer was contacted and notified of the failure, but no assistance was offered. The manufacturer was not yet notified of the failure. The failure mileage was 70,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11488189October 6, 2022
SERVICE BRAKES, HYDRAULIC
The contact owns a 2011 Ford Edge. The contact stated while driving approximately 45 MPH, she had to depress the brake pedal very hard to avoid crashing into a vehicle which had cut in front of her. The contact stated that the brakes failed. The contact stated that the brake pedal depressed to the floorboard, failing to stop the vehicle as needed. The contact steered the vehicle into the right lane to avoid a crash. The contact had not noticed any warning lights being illuminated. The contact pulled off the roadway and was finally able to stop the vehicle. The contact stated that the brakes had failed to stop the vehicle in a timely manner. The contact drove the vehicle to her residence. The contact stated that she had previously driven the vehicle to a dealer due to a prior brake failure. The dealer diagnosed the vehicle and determined that the brake booster needed to be replaced; however, the vehicle was not repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 160,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11487858October 4, 2022
SERVICE BRAKES
Had an issue when driving where I had to press all the way to the floor in order to brake. Checked fluid reservoir and it was empty. put brake fluid in, and it was ok for a couple of days. Now it's doing it again. The brake fluid is still in the reservoir so I don't know what the issue is. After reading forums and complaints, this seems to be an extremely common issue with Ford Edges. This is unsafe.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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