Ford Edge Complaints (2011)

1,803 consumer complaints on file.

#11524861June 1, 2023
SERVICE BRAKES
Was driving and went to stop for a stop light brake pedal went to floor and vehicle didn't come to a complete stop very close.to causing an accident.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11523980May 26, 2023
WHEELS
Had car in for oil change,at 85320 mi was told I had swollen lug nuts. I had the replaced
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11523889May 25, 2023
BACK OVER PREVENTION: WARNINGS, UNKNOWN OR OTHER
Rearview camera screen is blank or scrambled 98% of the time. The backup sensor has also stopped working. This does not allow me to utilize the safety features for parking or reversing. This issue has been found in newer models of my vehicle and those are currently being recalled. There is no warning for the rearview camera screen, but sometimes it does say that the camera is not available. This issue has been ongoing for years.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11522028May 15, 2023
ELECTRICAL SYSTEM
The contact owns a 2011 Ford Edge. The contact stated that the low battery warning light was illuminated. The contact purchased a new battery, and her brother replaced the battery. The contact stated that the system check, the rear suspension, and the door ajar warning lights were illuminated. The contact closed the door, and the electric maintenance was reset independently. The contact stated the instrument panel would intermittently turn off and on. The vehicle was not diagnosed or repaired. A dealer was not contacted. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 11V128000 (Electrical System) however, the VIN was not included. The manufacturer had been informed of the failure. The failure mileage was approximately 82,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11521665May 12, 2023
SERVICE BRAKES
When applying brake pedal it goes all the way to the floor and doesn’t want to stop.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11521616May 11, 2023
SERVICE BRAKES
I had to brake fast & hard because of another driver cutting in front of me & my brakes went all the way down to floor, no stopping! Thankfully I was able to pull off road to avoid hitting any other vehicle. I did some research & apparently there are over 300 complaints that have been reported (how many not reported ?). How many more of the same issue does it take to recall? Or does there have to be accidents involved before ford does something? I have had numerous fords, however; due to the extreme safety issue addressed by so many with (thank god just missed accidents) that DOES NOT SEEM TO CONCERN FORD AT ALL FOR OUR SAFETY to recall this BRAKE BOOSTER ISSUE. I will NEVER BUY another FORD unless they do something & if someone gets hurt before they do, I DEFINITELY WILL NEVER BUY A FORD AGAIN! SAFETY & CUSTOMER SERVICE is my purchase of choice.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11520608May 5, 2023
SERVICE BRAKES, HYDRAULIC
The contact owns a 2011 Ford Edge. The contact stated that while driving at an undisclosed speed, the brake pedal went to the floorboard while depressed and failed to stop the vehicle immediately. The vehicle was taken to an independent mechanic, who replaced the brake pedal bumper. The manufacturer was made aware of the failure. The failure mileage was approximately 80,000. The VIN was unavailable.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11518997April 26, 2023
SERVICE BRAKES
Brakes are feeling spongy and car use making a hissing sound when applying their brake and car doesn’t fully stop without slamming down on the brakes. Brakes have been changed and no leaks were detected. Was told most likely the brake booster.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11518598April 24, 2023
POWER TRAIN
The contact owns a 2011 Ford Edge. The contact stated that while driving approximately 35-40 MPH, the vehicle lost motive and stalled without warning. The vehicle was towed to the residence. The contact who is a certified mechanic, inspected the vehicle and became aware that the clutch had been damaged from extreme heat. The contact determined that the PTU (Power Transfer Unit) unit was too close to the catalytic converter and needed to be replaced. The vehicle had not been repaired. The dealership was contacted; however, the vehicle was not taken to be diagnosed or repaired. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline. The approximate failure mileage was 70,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11518355April 21, 2023
SERVICE BRAKES, HYDRAULIC
The contact owns a 2011 Ford Edge. The contact stated that on various occasions while driving at various speeds, the brakes failed to respond while the brake pedal was depressed. The contact stated that the failure was recurring and that while driving at an undisclosed speed, he had to shift into neutral(N) to stop the vehicle. No warning lights were illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed that the brake booster needed to be replaced; however, the warranty had expired. The vehicle was not repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 115,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11517436April 17, 2023
SERVICE BRAKES
The contact owns a 2011 Ford Edge. The contact stated while driving 35 MPH and depressing the brake pedal, the contact stated that the brakes was not operating as usual. There was no warning light illuminated. The vehicle was taken to an independent mechanic and the braking system was replaced. The contact was advised to contact the manufacturer for the failure. The manufacturer was contacted and stated that the VIN was not under recall. The contact was referred to the NHTSA Hotline for assistance. The failure mileage was 190,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11516192April 9, 2023
ELECTRICAL SYSTEM, LATCHES/LOCKS/LINKAGES:DOORS:LATCH
Door ajar is constantly on. Front passenger door. This is causing my dome lights to stay on, my key beeps twice when securing vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11515908April 7, 2023
ELECTRICAL SYSTEM, EXTERIOR LIGHTING, UNKNOWN OR OTHER
My car will turn on the lights in the middle of the night, without anybody in it. Battery is continuously dead, even after replacing with a new battery. The alternator and starter have been checked and are good. The passenger door ajar is always on. When I lock the car with my key fob it honks twice and the lights inside the car remain on. The car will die while driving it, when I am at a stop light. The engine light will come on and the only warning that appears is passenger door ajar. Other Ford vehicles have a recall for these horrible issues and my vehicle should be as well. This is a major issue caused by Ford. Period. There is no specific date for this issue, it happens every single day since I have owned this 2011 Ford Edge SE FWD
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11515482April 4, 2023
ENGINE
March 24th 2023 I left the town where I live with a perfectly running vehicle made it an hour away from where I live I heard a winding sound and my car would not accelerate on the interstate then the low oil pressure warning came on I was able to pull over after almost getting rear ended by another vehicle to smoke coming from under my hood. I was able to get a tow truck to come get myself and 2 young children off the interstate safely... I had my vehicle towed back to where I live to a mechanic shop to find out this is a common issue with FORD that the enteral water pump came loose which leaked coolant into my oil which made my engine seize and blew my engine.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11515022April 2, 2023
SERVICE BRAKES
2000 Characters really not enought. Since June of 2022 Replaced brake booster twice Replaced HCU unit Twice Replaced Anti-lock unit once Second set of Rotors and Pads in 3000 miles At Ford again to replace HCU unit and Rotors and Pads again most likely This has all happened in 3100 miles
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11514607March 30, 2023
SERVICE BRAKES
Brake booster problems HCU unit problems on 2nd unit 3100 miles needs 3rd
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11513054March 21, 2023
SERVICE BRAKES, ELECTRICAL SYSTEM
Have had 2 boosters put in. Still have pedal fade or pedal stiffness. Also had HCU put in as well as Anti lock brake unit put in. Still have same brake problems. Also during this whole fiasco the new pads and rotors got destroyed with in 3000 miles of installation due to brakes locking up while driving and not releasing the pads. We have over 5000.00 dollars invested into brakes and still have a brake problem . I have call the 1-800 customer service number over 5 times asking to speak to a supervisor and have been told the will call back with in 24 hours and the have never called back. This is a huge safety issue as well as an out of pocket issue. [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11513058March 21, 2023
SERVICE BRAKES
JUST additional invoices from previous claim
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11508444February 21, 2023
UNKNOWN OR OTHER
Engine light came on but 0 warning detected on the menu . water pump failure on my vehicle. In shop now the repair is costly due to the water pump placement. Could have other major issues in repair shop now . 0 warning on menu inside car ?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11506623February 10, 2023
SERVICE BRAKES, WHEELS
About 3 months when I got the vehicle I had to take it to El Cajon Ford because the brakes suddenly stopped working properly and I had to nearly push the pedal to the floor to stop. It suddenly lost the pressure needed to properly stop. The vehicle was still under warranty at that time. That was about over 4 years ago. Now I find that the same problem has arose again. I took it took it to a auto repair shop to find the part I need is back ordered. There is a recall on all ford edge vehicles for this brake problem however after several calls and conversations with ford I find for some reasons my Ford edge is not included for reasons I can’t understand and the parts available are reserved for other recall vehicles when my car has the same issues. In addition, a less than a week after I received the vehicle my son along with his baby daughter were on the freeway when suddenly the a tire just blew out causing them to skid across the highway, luckily no one was hurt, but 2 weeks later another tire just blew out on me as soon as I entered the highway on my way home from work.I replaced all 4 tires however about once a month the tire pressure runs low although I had new tires.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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