Ford Edge Complaints (2016)

926 consumer complaints on file.

#11718554February 17, 2026
SERVICE BRAKES, HYDRAULIC
See attached document for complaint. I am writing regarding an issue I am having getting a refund for something I paid for to have repaired that was placed on a recall list by Ford 6 months later. In March 2025 my Ford Edge Sport suddenly lost brakes while I was driving. Thankfully I was not going fast and was able to get pulled over without an accident. I took my car into to the local Ford dealership here in Palestine, TX on 3/20/25 where I had this issue repaired. I received the car back on 3/21/25. I paid 563.16 in total for the repairs. In September 2025, I received a recall letter for this issue. When I called the local dealer I was told I would have to wait for a second letter before they could issue me a refund, and that the company might make me bring it back in again once that second letter was received. I have not received a second letter to date so I reached out again to the local Ford dealership on 11/17/25 and was told they have no idea when this may occur, that it could be months or a year. When this is a recall issue that I have already had to deal with and pay for, why do I have to wait for a refund? Please assist in this issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11718625February 17, 2026
FUEL/PROPULSION SYSTEM
We keep replacing the purge valve solenoid. There was a recall in 2021 but 2025 and now we have to change it within a week or two after putting the new one on. It has went dead going underneath a red light and just turning in the roadway. It is getting very dangerous.Help please!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11717663February 12, 2026
SERVICE BRAKES, HYDRAULIC
The contact owns a 2016 Ford Escape. The contact was informed at a State Inspection that the VIN was included in NHTSA Campaign Number: 25V544000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The contact stated that after driving out of the driveway, the contact's husband noticed a trail of fluid on the driveway. Upon inspecting the vehicle the following day, the contact's husband noticed that there was a fluid leak underneath the vehicle. The dealer was contacted, and an appointment was scheduled for a diagnostic test. The contact was in the process of taking the vehicle to the dealer. The vehicle was not yet diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 150,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11716207February 6, 2026
SERVICE BRAKES, HYDRAULIC, BACK OVER PREVENTION
The contact owns a 2016 Ford Edge. The contact received notifications of NHTSA Campaign Numbers: 25V544000 (Service Brakes, Hydraulic) and 25V572000 (Back Over Prevention); however, the parts to do the recall repairs were unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The dealer was contacted. The manufacturer was not made aware of the issue. The contact had not experienced a failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11716256February 6, 2026
ELECTRICAL SYSTEM
I started my Edge as I always do and the display panel kept changing from audio, to settings and on and on. It went thru all the choices and it kept going for about 20 mins until I could safely pull over to find the problem. The radio continues to play thru .the clicking of it changing choices. When I pulled over I put the car in park and shut my edge off, waited a few mins and started it again. It continues to cycle thru the choices. I shut the car off again, opened my door , closed my door, then restarted my edge. This stopped it from cycling thru the options again. I am also wondering about the other two recalls for my edge, the rear brake line and the rear camera. It has been over 6 months since I was notified and would like these fixed or give me a new car. Brakes are a very important thing and I do not think you really know what will happen if I’m going 60 mph down the highway and I have to stop quick. Please reply to this and let me know about the cycling thru choices and if you have a fix yet for the other recalls
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11715129February 2, 2026
UNKNOWN OR OTHER
I want to open a criminal case. A car dealer is reselling this vehicle for 8,500 dollar with odometer of 94,000 approximately. The title say over 240,000 miles. They have clearly tampered with is i have more 10 supporting evidence to show for their fraud. They have dealer license in florida and are operating used car sale here new york city bronx. I called north Carolina DMV where they confirm the milage of vehicles and i have car fax as supporting evidence. I have made complain with FTC and BBB. They should be in jail.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11713628January 27, 2026
BACK OVER PREVENTION
The contact owns a 2016 Ford Edge. The contact received notification of NHTSA Campaign Number: 25V572000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that the rearview camera was inoperable. The vehicle was taken to the dealer, where the contact was informed that the rearview camera could be replaced at the owner's expense; however, the vehicle could not be repaired under the recall because the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 96,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11713388January 26, 2026
SERVICE BRAKES
On January 25, 2026, my 2016 Ford Edge experienced a catastrophic brake system failure corresponding to NHTSA Safety Recall 25V-544. The front brake jounce hose ruptured at the crimp, resulting in the immediate and total loss of brake fluid and zero braking pressure. The vehicle is effectively without brakes and is unsafe to operate. I attempted to schedule service with the authorized dealer (Pat Armstrong Ford in Wenatchee, WA). The dealer refused to intake the vehicle or authorize a safety rental/loaner, citing that "no remedy is currently available" from Ford Motor Company. I am currently stranded with a vehicle that has actively failed due to the safety defect described in the recall. The manufacturer's inability to provide a timely remedy, combined with the dealership's refusal to provide alternate transportation for a "Vehicle Off Road" (VOR) condition, presents an immediate safety risk. I have attached photos verifying the ruptured hose and fluid saturation.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11713442January 26, 2026
SERVICE BRAKES, HYDRAULIC
The contact owns a 2016 Ford Edge. The contact stated that while driving at an undisclosed speed, the brake pedal was depressed; however, the vehicle failed to respond as intended. The contact stated that the brake pedal was depressed to the floor, and the vehicle slowly came to a stop. The vehicle was taken to the dealer, where the vehicle was diagnosed with brake failure. The contact was informed that the rear brake hoses had ruptured and needed to be replaced; however, parts were not available. The vehicle was not repaired. The contact stated that the failure had occurred while the family was in the vehicle. The contact received notification of NHTSA Campaign Number: 25V544000 (Service Brakes, Hydraulic); however, parts were not yet available. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 130,300.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11713457January 26, 2026
ENGINE
Vehicle Information: Year/Make/Model: 2016 Ford Edge SE Engine: 2.0L EcoBoost Mileage at Failure: ~79,000 miles Description of the Problem: I am reporting a safety-related defect involving engine coolant intrusion into the cylinders on my 2016 Ford Edge equipped with the 2.0L EcoBoost engine. At approximately 79,000 miles, my vehicle experienced engine misfires and internal coolant loss. A Ford dealership diagnosed the issue as coolant intrusion into the engine cylinders caused by internal engine block failure, which required replacement of the engine block / engine assembly. Safety Concern: This failure presents a safety hazard due to: -Sudden loss of engine power -Risk of engine stalling while driving -Increased chance of breakdown in traffic -Potential loss of vehicle control in certain driving conditions An engine should not experience catastrophic internal failure at this mileage under normal operating and maintenance conditions. Known Pattern and Manufacturer Awareness: This issue is well-documented across numerous Ford vehicles equipped with the 2.0L EcoBoost engine, including the 2015–2018 Ford Edge and other Ford models. Ford has issued multiple Technical Service Bulletins (TSBs) addressing coolant intrusion into the engine cylinders due to engine block design issues, demonstrating manufacturer awareness of the defect. Despite this, no recall has been issued, and affected owners are often denied assistance once the vehicle is outside the warranty period. Request to NHTSA: -Review this issue as a potential defect investigation -Evaluate the frequency/safety implications of coolant intrusion failures in Ford 2.0L EcoBoost engines - Consider whether further action or recall is warranted to protect vehicle owners and the public
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11713490January 26, 2026
ENGINE
Coolant intrusion into 2 and 3 cylinder, only 80,000 miles and the vehicle has been maintained religiously and we have to replace the engine!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11712739January 22, 2026
SERVICE BRAKES, HYDRAULIC, BACK OVER PREVENTION
The contact owns a 2016 Ford Edge. The contact received notifications of NHTSA Campaign Numbers: 25V544000 (Service Brakes, Hydraulic) and 25V572000 (Back Over Prevention); however, parts to do the recall repair were not yet available. The vehicle was taken to the dealer; however, the contact was informed that the parts were not available. The manufacturer was not contacted. The contact had not experienced a failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11711223January 15, 2026
FUEL/PROPULSION SYSTEM
Every time I fill my gas tank up the car acts like it will not turn over and gives me a battery error. I have a brand new battery in my car and key just replaced both December 2025. After turning the car off and waiting then hitting the start button the car will start up then shutter. After going down the road it's fine and doesn't have the issue of not starting.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11710878January 14, 2026
SERVICE BRAKES, HYDRAULIC
The contact owns a 2016 Ford Edge. The contact received notification of NHTSA Campaign Number: 25V544000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11710615January 13, 2026
SERVICE BRAKES, HYDRAULIC, BACK OVER PREVENTION
The contact owns a 2016 Ford Edge. The contact received notifications of NHTSA Campaign Numbers: 25V544000 (Service Brakes, Hydraulic) and 25V572000 (Back Over Prevention); however, the parts to do the recall repairs were unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The dealer was not contacted. The manufacturer was not made aware of the issue. The contact had not experienced a failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11710431January 12, 2026
POWER TRAIN
taking off from a stop, turning at slow speeds, taking off into a turn when the power is transferred to the rear axel the entire rear end of the vehicle shakes, shutters, judders, pops, chunks until power stops going to rear drive. (AWD). Ford dealership performed and charged me several services that did not fix the problem. I have now taken it to a another shop. The tech has mentioned that he found a service bulletin for this problem. I have searched but have not found the bulletin.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11710509January 12, 2026
ENGINE AND ENGINE COOLING
The contact owns a 2016 Ford Edge. The contact stated while driving at an undisclosed speed, the low coolant warning light illuminated. The contact parked and inspected the vehicle and refilled the coolant reservoir. The coolant level was frequently low and consumed one gallon of coolant weekly. The vehicle was purchased as a used vehicle a year prior, and the failure began two months after the vehicle was purchased. A document was found in the vehicle from the previous owner which indicated that the vehicle was diagnosed with engine failure. The dealer who performed the diagnostic test was contacted and confirmed the failure. The contact was informed that the vehicle was auctioned off by the previous owner. In addition, the contact researched and stated that it was a known failure with the vehicle. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure. The failure mileage was approximately 60,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11709834January 9, 2026
SERVICE BRAKES, HYDRAULIC
The contact owns a 2016 Ford Edge. The contact stated that while reversing out of a driveway at 5 MPH, the brake lines ruptured. There were no warning lights illuminated. The vehicle was taken to an independent mechanic for the rear brake hose replacement. The local dealer was contacted regarding a refund, which was declined due to the recall remedy not being available. The vehicle was not diagnosed or repaired. The contact received notification of NHTSA Campaign Number: 25V544000 (Service Brakes, Hydraulic). The manufacturer was not contacted. The failure mileage was approximately 91,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11709614January 8, 2026
BACK OVER PREVENTION, SERVICE BRAKES, HYDRAULIC
The contact owns a 2016 Ford Edge. The contact received notifications of NHTSA Campaign Numbers: 25V544000 (Service Brakes, Hydraulic) and 25V572000 (Back Over Prevention); however, the parts to do the recall repairs were unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The dealer was not contacted. The manufacturer was not made aware of the issue. The contact had not experienced a failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11709748January 8, 2026
BACK OVER PREVENTION, SERVICE BRAKES, HYDRAULIC
The contact owns a 2016 Ford Edge. The contact received notifications of NHTSA Campaign Numbers: 25V544000 (Service brakes, Hydraulic) and 25V572000 (Back Over Prevention); however, parts for the recall repairs were not yet available. The dealer was not contacted. The manufacturer was not made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The contact had not experienced a failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Ford Edge