Ford Edge Complaints (2012)

1,134 consumer complaints on file.

#10576043March 31, 2014
STRUCTURE:BODY
NHTSA, THIS HAS HAPPENED A FEW TIMES AND ITS A BIT ANNOYING. WHEN DRIVING, OR EVEN PARKED, THE DOOR AJAR LIGHT WOULD COME ON FOR THE DRIVER SIDE DOOR EVEN THOUGH THE DOOR IS FIRMLY CLOSED. ONCE YOU REOPEN THE DOOR, AND CLOSE IT AGAIN, THE LIGHT _MAY OR MAY NOT_ TURN OFF. THIS HAS NOT ONLY AFFECTED ME, AND A CLOSE NEIGHBOR, HOWEVER IT ALSO HAPPENED TO A NUMBER OF PEOPLE AS WELL. THE FIX, ACCORDING TO FORD, IS TO CLEAN THE LATCH ASSEMBLY AND IF IT FAILS, THEN REPLACE. HOWEVER THIS IS A COSTLY REPAIR AND SINCE IT AFFECTS SO MANY FORD VEHICLES, WE BELIEVE THIS SHOULD BE LOOKED AT BY THE NHTSA. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10574528March 27, 2014
ELECTRICAL SYSTEM, SERVICE BRAKES, HYDRAULIC, TIRES:PRESSURE MONITORING AND REGULATING SYSTEMS
2012 FORD EDGE. CONSUMER WRITES IN REGARDS TO REAR BRAKE PROBLEMS AND SEVERAL OTHER VEHICLE ISSUES. *SMD THE DOOR AJAR LIGHT SENSOR WAS INOPERATIVE AND THE INSIDE LIGHTS WOULD NOT GO OFF. ALSO, THE VEHICLE MADE A LOUD ELECTRICAL HUMMING NOISE AND WOULD SHUT OFF. THE SOUND WOULD LAST ANYWHERE FROM 10-30 MINUTES, THE RADIO WOULD NOT TURN OFF AND THE REMOTE START WOULD ONLY WORK IN THE AFTERNOON. ALSO,THE LOW TIRE PRESSURE LIGHT ILLUMINATED. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10574538March 25, 2014
ELECTRICAL SYSTEM
2012 FORD EDGE. CONSUMER WRITES IN REGARDS TO VEHICLE HAS A COMPUTER GLITCH CAUSING THE TAIL GATE TO RAISE WITHOUT WARNING. *SMD THE CONSUMER STATED THE LAST TIME THE TAILGATE WENT UP, SHE WAS BACKING OUT OF THE GARAGE AND IT STRUCK THE CONCRETE BARRIER HEADER OVER THE GARAGE DOOR OPENING, RESULTING IN APPROXIMATELY $1,000.00 WORTH OF DAMAGE TO THE TAILGATE. NORMALLY, THE TAILGATE WOULD CHIME WHEN IT WAS GOING UP, BUT ON THREE OCCASIONS THAT DID NOT HAPPEN. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10573684March 20, 2014
SERVICE BRAKES
THE BRAKES BEGAN TO MAKE A HISSING NOISE EVERY TIME THEY WERE APPLIED. THE EDGE WOULD DIE WHEN SITTING AT STOP LIGHTS AND MY BRAKES HAD TO BE PUMPED MULTIPLE TIMES TO GET THE VEHICLE TO STOP. THE PROBLEM WORSENED AND MY "SERVICE INFO TRAC SYSTEM" LIGHT WOULD PERIODICALLY COME ON. I HAVE REPLACED THE BRAKE BOOSTER FOR 536.00 NOW TO FIND OUT THE MASTER CYLINDER IS ALSO DEFECTIVE AND MUST BE REPLACED ...WHICH IS ANOTHER 300.00..................I HAVE HAD CLOSE CALLS TRYING TO STOP MY CAR , ESPECIALLY IF THERE'S A HILL. I AM VERY VERY UNHAPPY WITH FORD AND MY EDGE AT THIS POINT. FORD SHOULD FIX THIS CRAP UNDER DEFECTS!!!!! NO MORE FORDS FOR ME ...THIS WILL BE MY LAST! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10573786March 20, 2014
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2010 FORD EDGE. THE CONTACT STATED THAT THE SYNC SCREEN FAILED AND WOULD ONLY SHOW A BLACK SCREEN. THE VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION AND THEY STATED THAT THE COMPUTER MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 4,600. UPDATED 04/29/14*LJ THE CONSUMER STATED HE NEVER RECEIVED ANY RECALLS. UPDATED 05/15/14
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10573115March 18, 2014
ELECTRICAL SYSTEM, LATCHES/LOCKS/LINKAGES, INTERIOR LIGHTING
TL* THE CONTACT OWNS A 2012 FORD EDGE. THE CONTACT STATED THAT AFTER ENTERING THE VEHICLE, THE DOOR AJAR WARNING LIGHT ILLUMINATED CONSTANTLY. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS FOUND THAT THE DRIVER'S SIDE DOOR LATCH NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED ABOUT THE FAILURE. THE FAILURE MILEAGE WAS 71,000.UPADATED 04/29/14 MA THE CONSUMER STATED THE DOORS WILL NOT LOCK WITH THE KEY IN THE IGNITION, THE INTERIOR LIGHTS WOULD STAY ON AT NIGHT AND OCCASIONALLY AFTER THE KEY IS REMOVED, LASTLY, AFTER A STOP WARNING LIGHTS WOULD FLASH AND A DISTRACTING DINGING SOUND WOULD START WHILE DRIVING. UPDATED 5/2/2014 *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10572818March 17, 2014
SERVICE BRAKES
THE BRAKE BOOSTER HAS FAILED,, IT APPEARS THAT THE PROBLEM IS HAPPENING TO MANY EDGES AS I HAVE RESEARCHED ON GOOGLE,.. I BELIEVE THE PROBLEM SHOULD BE LOOKED INTO BASED ON THE AMOUNT OF INCIDENTS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10572897March 17, 2014
STRUCTURE:BODY
THE DRIVERS DOOR AJAR STAYS ON ALL THE TIME. YOU CAN'T TELL IF THE DOOR IS REALLY AJAR OR NOT? I'VE READ MANY COMPLAINTS ONLINE ABOUT THIS PROBLEM IN FORD VEHICLES INCLUDING THE EDGE. THE DOOR AJAR SWITCH IS PART OF THE DOOR LATCH ASSY AND IS NOT EASY TO GET TO OR CHEAP TO REPAIR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10567266March 10, 2014
SERVICE BRAKES, HYDRAULIC, SERVICE BRAKES, HYDRAULIC:POWER ASSIST:VACUUM, ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL, EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)
2012 FORD EDGE. CONSUMER WRITES IN REGARDS TO SEVERAL SAFETY PROBLEMS AND SEEKS FINANCIAL COMPENSATION OR VEHICLE REPLACED. *SMD THE CONSUMER STATED THE MY TOUCH SCREEN WOULD GO BLACK, AND LOCK UP. ALSO, THE BRAKES DID NOT ENGAGE, WHICH RESULTED IN AN ACCIDENT. THE PROBLEM WAS DETERMINED TO BE THE BRAKE BOOSTER. THE VEHICLE SHOWED A FRONT COLLISION SYSTEM FAULT, THE NAVIGATION WAS STUCK. ALSO, WHEN THE CONSUMER SHUT THE VEHICLE OFF, A SHIFT TO PARK SIGNAL ILLUMINATED ON THE DASHBOARD DISPLAY, AND SHE WAS UNABLE TO TURN OFF THE LIGHT IN THE VEHICLE. UPDATED 03/27/14
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10567549March 6, 2014
STRUCTURE:BODY
I PURCHASED A 2012 FORD EDGE USED WITH 34,000 MILES ON IT. AT 39,000 MILES I STARTED RECEIVING A "DRIVER DOOR AJAR" WARNING EVEN THOUGH THE DOOR WAS COMPLETELY CLOSED. HAVING RESEARCHED THIS ONLINE I AM FINDING MULTIPLE REPORTS ON MESSAGE BOARDS REGARDING THIS PROBLEM. THE ESTIMATED REPAIR COST IS $250-$400 AND REQUIRES A DEALER PART, THE DOOR LATCH MODULE, TO FIX THIS. SOME FOLKS REPORT SPRAYING SOMETHING LIKE DW-40 RELIEVED THE SYMPTOM BUT I HAVE HAD NO SUCH LUCK. I FIND THAT IF I USE A PEN OR SMALL OBJECT AND PUSH THE LATCH CLOSED MANUALLY AND THEN PULLING THE HANDLE TO "OPEN" IT THE SYMPTOM WILL ABATE FOR A WHILE BUT RETURNS SOON. THE DOOR LATCH IS ON NATIONAL BACK ORDER WHICH SHOULD INDICATE THE NUMBER OF PEOPLE EXPERIENCING THIS ISSUE. THE PRIMARY REASON I FEEL THIS IS A SAFETY CONCERN AND NOT JUST POOR CRAFTSMANSHIP IS FOR ONE, EVERY SINGLE TIME YOU LEAVE A STOPPED POSITION A CHIME GOES OFF AND THE VEHICLE DISPLAY THROWS UP ALERTS TELLING THE DRIVER TO PARK THE CAR. THIS IS BOTH ANNOYING AND DISTRACTING. SECONDLY, ONCE THE DRIVER IS SUFFICIENTLY NUMB TO THE ERRONEOUS MESSAGE IF THE DOOR TRULY IS AJAR HE/SHE WILL MOST LIKELY IGNORE THE FACT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10560590January 19, 2014
FUEL SYSTEM, GASOLINE
ON A SUNDAY AFTERNOON I NOTICED A FUEL SMELL IN MY CAR AS I DROVE IT TO THE STORE. THE SMELL OF GAS WAS ESPECIALLY STRONG WHEN I HAD THE HEATER ON. UPON ARRIVING HOME I OPENED THE HOOD AND NOTICED A MIST COMING FROM BEHIND THE ENGINE NEAR THE PLACEMENT OF THE STEERING WHEEL. I TOOK IT INTO THE DEALERSHIP WHERE THEY IDENTIFIED IT AS A CRACKED FUEL LINE DAMPER. FUEL WAS LEAKING ON TO THE ENGINE AND INTO THE CABIN. I SEARCHED ONLINE AND NOTICED THAT THE 2012 EDGE HAD BEEN RECALLED PREVIOUSLY FOR THE SAME ISSUE. WHEN I BROUGHT THIS UP TO THE SERVICE TEAM MEMBER, THE DEALERSHIP INDICATED THAT MY EDGE WAS MANUFACTURED AFTER THE DATES COVERED BY THE RECALL. THE REPAIR COST $700 BECAUSE I WAS A FEW THOUSAND MILES BEYOND THE 36,000 WARRANTY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10558712January 6, 2014
SEATS
DRIVER SEAT WARMER FAILED TO TURN OFF WHEN PRESSING BUTTONS ON MYFORD TOUCH SYSTEM, OR BY TURNING OFF CLIMATE ALL TOGETHER. IT REMAINED ACTIVATED ON HIGH SETTING FOR 35 MINUTES. SEAT WARMERS ARE SUPPOSE TO TURN OFF AFTER 15 MINUTES. ONLY GOT IT TO TURN OFF BY TURNING VEHICLE COMPLETELY OFF WHILE STOPPED AT A RED LIGHT. I FELT THE HEAT ON MY BACK SIDE FOR APPROXIMATELY 1 HOUR AFTER. THIS VEHICLE "PASSED" THE FORD CERTIFIED PRE-OWNED CHECK LIST. WHAT A HUGE DISAPPOINTMENT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10557385December 27, 2013
FUEL SYSTEM, GASOLINE
MADE 4 MILE TRIP FROM HOME TO CHURCH ON CHRISTMAS EVE 2013 AND UPON ARRIVAL AT CHURCH THERE WAS A PROFOUND SMELL OF GASOLINE AROUND THE FRONT OF THE VEHICLE WHICH ALSO PERMEATED THE PASSENGER CABIN. CONTACTED THE DEALER THE DAY AFTER CHRISTMAS TO ALERT THEN OF THE INCIDENT. THE RESPONSE WAS THAT THEY HAD PERFORMED AN INSPECTION ON 05 FEB 2013 AND FOUND NO PROBLEM AND THAT THERE WAS NO OUTSTANDING RECALL. I HAVE A PRINTED COPY OF THE RECALL NOTICE FROM FORD DATED 27 SEPTEMBER 2013 AND THE INFORMATION IS ALSO ON THE IDRIVEONLINE.COM WEBSITE SPECIFICALLY ASSOCIATED WITH MY VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10557029December 23, 2013
SERVICE BRAKES
TL* THE CONTACT OWNS A 2012 FORD EDGE. THE CONTACT STATED THAT WHILE DRIVING 55 MPH, THE BRAKES WERE APPLIED AND THE VEHICLE FAILED TO DECELERATE. THE CONTACT HAD TO PUMP THE BRAKES CONTINUOUSLY IN ORDER FOR THE BRAKES TO FUNCTION. THE CONTACT TOOK THE VEHICLE TO A DEALER FOR A DIAGNOSTIC TEST, WHO STATED THAT THE BRAKE BOOSTER HAD MALFUNCTIONED AND NEEDED TO BE REPLACED. THE DEALER REPLACED THE BRAKE BOOSTER. THE CONTACT DID NOT CALL THE MANUFACTURER. THE FAILURE MILEAGE WAS 42,000. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10554184November 30, 2013
VISIBILITY:SUN/MOON ROOF ASSEMBLY, STRUCTURE:BODY
DRIVING HOME ON 78 FROM JULIAN AND HEARD A LOUD POP PULLED OVER TO THE SIDE OF THE ROAD AND SAW THAT THE SUNROOF OVER THE BACK SEAT HAD EXPLODED. LUCKILY THE GRAND KIDS WEREN'T THE BACK SEAT THE GLASS STAY INTACT. TOOK THE CAR TO HELLER FORD WHERE WE BOTH IT AND EXPLAINED WHAT HAPPENED. THEY SAID THEY HAVE NEVER HEARD OF THIS HAPPENING BEFORE, SOMETHING MUST HIT IT AND IT IS OUR RESPONSIBILITY TO PAY FOR IT. WE ARE WAITING FOR THE GLASS TO COME SO POWAY GLASS CAN RE PLACE IT. THEN WE WILL SEE IF FORD IS GOING TO PAY FOR IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10553253November 21, 2013
SERVICE BRAKES
WHEN STEPPING ON THE BRAKES TO STOP, IT FELT LIKE THE CAR WOULD NOT STOP AND I WOULD NEED TO PRESS HARDER TO ENGAGE THE BRAKES. IF AT A STOP LIGHT WITH FOOT ON BRAKE FOR A PERIOD OF TIME, THE ENGINE WOULD STALL. THE PROBLEM WAS A LEAK IN THE BRAKE BOOSTER, WHICH BECAUSE OF MY MILES ON THE CAR OVER 36,000, IT WAS NOT COVERED BY WARRANTY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10552750November 18, 2013
POWER TRAIN
WHILE DRIVING THE VEHICLE LOSSES ALL POWER AND A POWER TRAIN FAILURE ERROR MESSAGE IS DISPLAYED. THE THROTTLE BECOMES UNRESPONSIVE AND YOU CANNOT ACCELERATE. WHEN THE CAR STOPS MOVING, THE ENGINE BEGINS TO SHAKE VIOLENTLY AND SHUTS ITSELF OFF. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10550583November 2, 2013
ELECTRICAL SYSTEM
THE DISPLAY READS: "SHIFT INTO PARK" WITH THE VEHICLE MOVING WHEN THE DOOR AJAR INDICATOR (FALSELY)REPORTS THE DOOR IS AJAR. THIS IS A PROBLEM THAT MULTIPLE FORD OWNERS HAVE REPORTED AND IS ONGOING SINCE THE 2007 MODEL YEAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10550544November 1, 2013
POWER TRAIN
TL* THE CONTACT OWNS A 2012 FORD EDGE. THE CONTACT STATED THAT THAT THE VEHICLE FAILED TO RECOGNIZED THAT IT WAS IN THE PARK POSITION AND AS A RESULT, IT PREVENTED THE SEATS FROM RECLINING. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE TECHNICIAN DIAGNOSED THAT THE SHIFT ASSEMBLY CASING WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE . THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 40,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10547497October 10, 2013
FUEL SYSTEM, GASOLINE
FUEL LEAK 2012 FORD EDGE, ECO BOOST WHILE DRIVING MY 2012 FORD EDGE ECO BOOST HOME FROM WORK ON CA101 I NOTICED A FUEL SMALL IN THE CABIN OF THE VEHICLE. BY THE TIME I ARRIVED HOME (15 MILES LATER) THE FUEL SMELL WAS OVERWHELMING. ONCE I PARKED THE VEHICLE I GOT OUT OF THE CAR TO INSPECT THE VEHICLE I NOTICE A TRAIL OF FUEL BEHIND THE VEHICLE AND COULD HEAR "LIQUID" DRAINING FROM THE ENGINE SECTION. A LARGE POOL OF FUEL FORMED ON THE GROUND UNDER THE ENGINE SECTION. IN TOTAL AT LEAST ~4-6 GALLONS OF FUEL LEAKED ON THE ROAD AND MY DRIVE WAY. I NOTIFIED MY FORD DEALERSHIP, SANTA MARIA FORD (888)-440-7149, OF THE PROBLEM THEY SAID THERE WERE NO RECALLS ON MY PARTICULAR VEHICLE (VIN:[XXX]). AS OF 8:45 AM PST, 10 OCT 13 THE CAR WAS BEING TOWED TO SANTA MARIA FORD FOR AN INSPECTION. AT THE TIME OF THE INCIDENT THERE WAS A SIGNIFICANT AMOUNT OF FUEL IN THE ENGINE SECTION, THERE WAS DEFINITELY A POTENTIAL FOR A FIRE. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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