Ford Edge Complaints (2013)

2,447 consumer complaints on file.

#11220422June 16, 2019
ELECTRICAL SYSTEM
DRIVER DOOR SWITCH, DOOR AJAR STAYS ON ALL THE TIME, CAR ALWAYS THINKS TH DOOR IS OPEN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11219705June 13, 2019
SERVICE BRAKES
BRAKES ARE NOT WORKING PROPERLY. WHEN I PUSH DOWN ON BRAKES IT FEELS VERY SPONGY LIKE THERE'S AIR STUCK IN THERE. MAKES A HISSING SOUND. I STEP ON THE BRAKES AND IT FEELS LIKE THE CAR KEEPS ROLLING. AND I HAVE TO SLAM ON THE BRAKES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11219782June 13, 2019
SERVICE BRAKES
MY MECHANIC HAS INFORMED ME THAT MY MASTER CYLINDERS ARE BAD. THAT THIS PART ON THE FORD EDGE LEAKS FLUID INTO THE POWER BOOSTER WHICH COMPROMISES THE BOOSTER'S DIAPHRAGM AND IS UNDER A CURRENT RECALL WITH FORD. I HAD MY POWER BOOSTER REPLACED LAST OCTOBER, BECAUSE MY BRAKE PEDAL WOULD BECOME STIFF AND DIFFICULT TO DEPRESS. SINCE HAVING THE BOOSTERS REPLACED, I HAVE THE OPPOSITE PROBLEM. THE BRAKE PEDAL DEPRESSES ALMOST TO THE FLOOR BEFORE ENGAGING. BECAUSE THE MASTER CYLINDER AND BRAKE BOOSTER WORK IN TANDEM, IT MAKES NO SENSE TO REPLACE ONE WITHOUT REPLACING THE OTHER, ESPECIALLY SINCE IT HAS BEEN NOTED THAT THE MASTER CYLINDER IS THE CAUSATION OF THE POWER BOOSTER'S FAILURE. I IMPLORE YOU TO ISSUE A CORRESPONDING RECALL FOR THE MASTER CYLINDER OR AMMEND THE RECALL ON THE POWER BOOSTER TO INCLUDE THIS COMPONENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11219411June 12, 2019
POWER TRAIN
I FOUND SPOTS OF FLUID ON MY GARAGE FLOOR AND IN MY DRIVEWAY THAT WAS LEAKING FROM MY CAR. FORD DEALER INFORMED ME THIS FLUID IS LEAKING FROM TRANSMISSION PTU.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11219388June 11, 2019
ENGINE, VEHICLE SPEED CONTROL
ON 4 SEPARATE OCCASIONS SINCE SEPTEMBER 2018, VEHICLE HAS SHUT DOWN WITHOUT WARNING WHILE TRAVELING ON MAJOR HIGHWAYS AND HEAVY TRAFFIC. GAS PEDAL DID NOT RESPOND WHEN PRESSED. LUCKY TO HAVE AVOIDED SERIOUS ACCIDENTS. FORD DEALER/REPAIR COULD NOT IDENTIFY OR REPEAT PROBLEM, BUT CLEARLY THERE IS A PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11219123June 10, 2019
SERVICE BRAKES
SMALL TEAR IN BREAK BOOSTER. FORD KNOWS ABOUT THIS ISSUE AND COVERED A LOT OF VEHICLES IN THE CUSTOMER SATISFACTION PROGRAM 13N02. MY CAR IS NOT COVERED EVEN THOUGH IT WAS MADE AT THE SAME FACTORY DURING THE SAME TIME PERIOD OF THE ONES THAT WERE COVERED. IT WAS EXTREMELY DANGEROUS WHEN IT BROKE AND ALMOST CAUSED ME TO GET IN AN ACCIDENT. FORD HAS REFUSED TO DO ANYTHING EVEN THOUGH THIS IS CLEARLY AN ISSUE. I FOUND A LARGE AMOUNT OF DRIVERS THAT HAVE THE SAME PROBLEM I DO WITH THEIR 2013 FORD EDGES THAT WERE NOT COVERED BY FORD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11218081June 5, 2019
SERVICE BRAKES
TL* THE CONTACT OWNS A 2013 FORD EDGE. WHILE DRIVING APPROXIMATELY 25 MPH AND ATTEMPTING TO STOP THE VEHICLE, THE BRAKE PEDAL WAS DEPRESSED AND FELT EXTREMELY STIFF. IN ORDER TO AVOID A COLLISION, THE VEHICLE WAS SHIFTED INTO PARK. THE CONTACT MENTIONED THAT THE FAILURE OCCURRED ON SEVERAL OCCASIONS. IN ORDER FOR THE VEHICLE TO STOP, IT WAS SHIFTED INTO PARK OR THE IGNITION WAS TURNED OFF. THE VEHICLE WAS TAKEN TO TWO INDEPENDENT MECHANICS WHO TEST DROVE THE VEHICLE AND INFORMED THE CONTACT THAT THE POWER BRAKE BOOSTER NEEDED TO BE REPAIRED. THE VEHICLE WAS TAKEN TO JOE COOPER FORD YUKON (1780 GARTH BROOKS BLVD, YUKON, OK 73099, (405) 354-1111), BUT THE CAUSE OF THE FAILURE COULD NOT BE DETERMINED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT TO CALL NHTSA. THE APPROXIMATE FAILURE MILEAGE WAS 90,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11217725June 4, 2019
SERVICE BRAKES
BRAKE BOOSTER FAILURE CAUSING DIFFICULTY BRINGING VEHICLE TO FULL STOP. VERY HARD PEDAL. I ALMOST WENT INTO CROSS TRAFFIC, WHICH WAS GOING AT 55MPH. I NEEDED TWO FEET TO BRING CAR TO FULL STOP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11217804June 4, 2019
SERVICE BRAKES
THERE IS A FORD CUSTOMER SATISFACTION PROGRAM 13N02 2013-2013 FORD EDGE, BUT MY 2013 FORD EDGE IS NOT COVERED. NOW I AM HAVING PROBLEMS WITH THE BRAKE BOOSTER AND FORD WILL NOT HELP ME. I HAVE 125,000 MILES, SO SHOULD BE COVERED, BUT FORD SAYS NO. THE BRAKE BOOSTER ON MY EDGE IS THE SAME ONE COVERED BY THE PROGRAM, AND IT'S NOW BAD, AND NEEDS TO BE REPLACED. I HOPE YOU HELP WITH THIS PROBLEM. WHEN DRIVING IT HAS NO BRAKES, OR VERY LITTLE BRAKES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11217289June 1, 2019
SERVICE BRAKES, UNKNOWN OR OTHER
BRAKE BOOSTER. I HAVE NEW BRAKES ON MY CAR BUT STILL FEEL LIKE I CAN'T STOP RIGHT AWAY LIKE I SHOULD BE ABLE TO. MY HUSBAND HAS A FORD EDGE 2019 FOR WORK. HIS CAR DOESN'T SEEM TO HAVE THIS PROBLEM. EITHER DOES MY FRIEND WHO HAS A FORD EDGE 2016. I CAN BE IN A PARKING LOT AND BACKUP AND FEEL LIKE I'M GOING TO HIT ONTO THE CAR BEHIND ME CAUSE I DON'T STOP RIGHT AWAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11217154May 31, 2019
SERVICE BRAKES
BRAKES WERE NOT WORKING EFFECTIVELY - SPONGY FEELING AND BRAKE FLUID WAS LOW. TOOK INTO THE SHOP AND IT WAS DIAGNOSED WITH A POWER BRAKE BOOSTER FAILURE. DID SOME RESEARCH AND THIS PART IS A KNOWN ISSUE FOR THE MODEL AND YEAR OF MY CAR BUT NOT FOR MY VIN. TECHNICIAN WAS RELUCTANT TO LET ME DRIVE OFF THE LOT AS THIS IS VERY DANGEROUS. NOT SURE WHY FORD HAS ONLY CHOSEN TO REPLACE SOME OF THESE PARTS THAT IT KNOWS ARE FAULTY. MILEAGE IS 72K.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11210258May 28, 2019
UNKNOWN OR OTHER
DRIVER SIDE DOOR AJAR WARNING WHEN DOOR IS NOT AJAR. PROBLEM STARTED APPROX MID MAY 2019, MILEAGE UNDER 60,000 MILES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11210155May 27, 2019
STRUCTURE:BODY, ELECTRICAL SYSTEM, EXTERIOR LIGHTING
"TAKATA RECALL" THE WARNING LIGHT THAT L PASSENGER DOOR IS AJAR STAYS ON -- EVEN WHEN DOOR IS CLOSED. THIS APPARENTLY DRAINED THE BATTERY; HAD TO JUMP THE CAR TO GET IT STARTED. THE DOME LIGHT STAYS ON. THIS HAS ESPECIALLY BEEN A PROBLEM FOR THE PAST SEVERAL WEEKS. THIS OCCURS WHETHER THE CAR IS STATIONARY OR IN MOTION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11209462May 23, 2019
POWER TRAIN
2013 EDGE WITH 53,000 MILES - 3-4 MONTHS OUT OF THE POWER TRAIN WARRANTY. EXPERIENCED INTERMITTENT NOISES WHEN VEHICLE IS COLD (I.E. GRINDING NOISE, ENGINE RUNNING IRREGULAR, AND FAINT HUMMING AT ENGINE/TRANSMISSION). THIS ONLY HAPPENED APPROXIMATELY 3-4 TIMES TOTAL WITH MANY DAYS IN BETWEEN WHILE THE VEHICLE IS MOVING. VERY SLIGHT AT FIRST AND PROGRESSED AND BECAME LITTLE MORE PRONOUNCED. WHEN I WOULD STOP, THE ENGINE WAS CALM AND STILL. I WOULD WONDER IF IT WAS EVEN STILL RUNNING. IT TOOK THE DEALERSHIP OVER A WEEK TO DIAGNOSE BECAUSE IT WAS INTERMITTENT AND THE MECHANIC HAD TO CONTINUE TO DRIVE IT BEFORE IT HAPPENED AGAIN. FINALLY, FORMALLY DIAGNOSED 5/22/19 AS A FAILED PTU. NO FLUID LEAKS AND ALL SEALS INTACT. VERY LITTLE PRICE BREAK ON LABOR AND/OR PARTS. THE DEALERSHIP REFERS YOU TO CORPORATE FORD FOR ANY PART AND/OR WARRANTY COMPLAINTS. SINCE THERE WAS NO CORE CHARGE, I DID REQUEST THAT THE FAILED PART BE RETURNED AFTER REPLACEMENT. WITHOUT INTERVENTION TO FORCE FORD TO ACKNOWLEDGE THAT THERE IS PROBLEM, THIS PART WILL CONTINUE TO BE PRODUCED AND INSTALLED ON VEHICLES. LASTLY, WITH THE FOREKNOWLEDGE MENTIONED ABOVE ABOUT THIS VEHICLES' PTU ISSUES. I WOULD CERTAINLY HESITATE TO BUY ANY FORD EDGE OR FLEX BECAUSE OF THIS SUBSTANDARD PART THAT SHOULD BE RECALLED FOR CONSUMER SAFETY REASONS. KEEP IN MIND THAT THE FIX IS ONLY TO PUT THIS SAME POORLY DESIGNED REPLACEMENT PART BACK ON THE VEHICLE - ONLY TO WAIT FOR IT TO POSSIBLY FAIL AGAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11208621May 20, 2019
SERVICE BRAKES
TL* THE CONTACT OWNS A 2013 FORD EDGE. THE CONTACT STATED THAT THE BRAKE PEDAL WAS APPLIED, BUT WAS STIFF AND THE VEHICLE FAILED TO RESPOND. ADDITIONALLY, WHILE THE VEHICLE WAS ON AN INCLINE, THE BRAKE PEDAL WAS APPLIED AND THE VEHICLE ROLLED. THERE WAS ALSO AN ABNORMAL HISSING NOISE EMERGING FROM THE VEHICLE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT CALLED BOB TOMES FORD (950 S CENTRAL EXPY, MCKINNEY, TX 75071, (888) 485-3971) AND WAS INFORMED THAT THE VEHICLE WAS NOT COVERED UNDER WARRANTY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS CONTACTED AND PROVIDED CASE NUMBER: CAS 21714536. THE VEHICLE WAS NOT COVERED UNDER CUSTOMER SATISFACTION PROGRAM NUMBER: 13N02. THE FAILURE MILEAGE WAS 76,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11208633May 20, 2019
FUEL/PROPULSION SYSTEM
CHECK ENGINE LIGHT CAME ON. TOOK IT TO VEHICLE SERVICE STATION AND CODE P0299 CAME UP. THAT IS THE CODE TO REPLACE TURBOCHARGER ASSEMBLY. THE VEHICLE IS ONLY 6 YEARS OLD AND UNDER 100K MILES. THIS ISSUE SHOULD NOT BE COMING UP ON A VEHICLE THAT IS NOT THAT OLD
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11208716May 20, 2019
FUEL/PROPULSION SYSTEM
DRIVING 45 MPH WHEN THE ENGINE LOST POWER AND A WRENCH ICON LIGHT CAME ON. ENGINE WAS IDLING ROUGHLY AND ACCELERATOR WOULD NOT WORK. VEHICLE WAS TOWED TO A DEALER AND SERVICE DEPARTMENT COULD FIND NO TROUBLE CODES AND COULD NOT REPLICATE THE PROBLEM. THE NEXT DAY THIS SAME ISSUE HAPPENED AGAIN AT AROUND 45 MPH ON A HIGHWAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11207882May 15, 2019
SERVICE BRAKES
VEHICLE HAS BEEN IN FOR BRAKE REPAIR NUMEROUS TIMES. LAST WAS MASTER CYLINDER. MOST RECENT IS BRAKES GOING TO FLOOR WITH AIR SOUND COMING FROM INSIDE. LOCAL DEALER IS ALWAYS BOOKED 2 WEEKS. I DO HAVE EXTENDED WARRANTY & HAVE SPENT A FORTUNE ON DEDUCTIBLES FOR BRAKE ISSUES. I TRAVEL FOR WORK IN ALL TYPES OF MOUNTAINOUS CONDITIONS. AFTER READING THERE ARE 144 COMPLAINTS ON 2013 MODEL THIS IS DEFINITELY A DANGEROUS ISSUE. NEEDS RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11207891May 15, 2019
SERVICE BRAKES
2013 FORD EDGE BRAKE BOOSTER ISSUE. MILEAGE 119,000. STARTING HEARING A HISSING SOUND COMING FROM THE BRAKE PEDAL AND THE BRAKES BECAME VERY RESISTANT. AFTER HAVING IT LOOKED AT, IT WAS DETERMINED THAT THE BRAKE BOOSTER WAS BAD AND THAT THIS WAS A KNOWN PROBLEM WITH THIS YEAR VEHICLE. AFTER CHECKING FURTHER I DISCOVERED THERE WAS A RECALL FOR MY MAKE/MODEL/YEAR VEHICLE BUT THAT ONLY CARS MADE AT CERTAIN ASSEMBLY PLANTS WERE INCLUDED IN THIS RECALL AND MY CAR WASN'T ONE OF THEM. I CALLED FORD CUSTOMER CARE WHO CREATED A CASE # FOR ME AND SET ME UP WITH THE SERVICE MANAGER AT MY DEALERSHIP TO FURTHER INVESTIGATE THIS ISSUE. THE DEALERSHIP DETERMINED THE ISSUE WITH MY CAR WAS IDENTICAL AS THOSE THAT WERE PREVIOUSLY RECALLED AND SUBMITTED THIS CLAIM BACK TO FORD CUSTOMER CARE AS BEING A VALID ISSUE TO BE REPAIRED. FORD CUSTOMER CARE SENT A RESPONSE BACK TO THE DEALERSHIP STATING THAT SINCE MY VEHICLE WASN'T INCLUDED IN THE RECALL THEY WOULD NOT BE ABLE TO OFFER ANY HELP THROUGH FORD LOYALTY OR FORD ASSISTANCE ON MY REPAIRS. THE DEALERSHIP HAD TOLD ME THAT FORD HAD IN THE PAST AGREED TO PAY SOME THAT WEREN'T ON THE RECALL LIST BUT DENIED OTHERS AND THEY WEREN'T SURE WHY. THAT IS REALLY UPSETTING....WHO DETERMINES WHO THEY SAY YES TO AND WHO THEY TURN AWAY? WHY EVEN ASSIGN A CASE # AND SET YOU UP WITH A DEALERSHIP FOR REPAIR IF THEY ARE KNOWINGLY GOING TO DENY YOU? MY FAMILY IS A HUGE FORD FAMILY. THAT IS THE ONLY TYPE OF VEHICLE WE EVER PURCHASE. WE'VE SHOWN DECADES OF CUSTOMER LOYALTY TO THEIR BRAND AND MY HUSBAND HAS BEEN LOOKING TO PURCHASE ANOTHER VEHICLE AS WE SPEAK...BUT THIS ISSUE AND BEING DENIED ASSISTANCE FOR AN ISSUE THAT IS WELL DOCUMENTED ALL OVER THE COUNTRY IS GIVING US NO CHOICE BUT TO LOOK OUTSIDE OF FORD AT OTHER MANUFACTURERS FOR THE FIRST TIME EVER. THIS HAS DISAPPOINTED OUR ENTIRE FAMILY AND COST FORD A LOT MORE THAN THE COST OF THIS REPAIR!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11207541May 14, 2019
POWER TRAIN
TL* THE CONTACT OWNS A 2013 FORD EDGE. THE CONTACT STATED THAT THE GEARS FAILED TO PROPERLY SHIFT AND THERE WAS A REDUCTION OF SPEED. THE CONTACT HAD TO MANEUVER THE GEAR SHIFTER, SHUT THE VEHICLE OFF AND BACK ON TO GET THE GEAR TO SHIFT INTO PARK. THE DEALER (BELK FORD IN BALTIMORE MD 410-766-3600) HAD BEEN NOTIFIED OF THE FAILURE SEVERAL TIMES. THE DEALER DIAGNOSED THAT THE TORQUE SHAFT BOOS FAILED AND THAT THE TRANSMISSION FLUID WAS A QUART LOW AND BLACK. THE DEALER LATER INDICATED THAT THE TRANSMISSION ASSEMBLY NEEDED TO BE REPLACED. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V393000 (POWER TRAIN) WHICH WAS FOR THE 2014 MODEL. THE MANUFACTURER ISSUED 10 POWER TRAIN TSB BUT WITH NO RECALL CAMPAIGN, NO WARRANTY COVERAGE THEY EXPECTED THE OWNER TO HAVE THE DEALER REPLACE THE TRANSMISSION ASSEMBLY THE APPROXIMATE FAILURE MILEAGE WAS 49,250.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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