Ford Edge Complaints (2018)

850 consumer complaints on file.

#11230766July 10, 2019
ENGINE
2018 FORD EDGE WITH 25,000 MILES, TOOK IT TO THE DEALER WITH A CHECK ENGINE LIGHT AND THE SERVICE DEPT TOLD ME THE ENGINE IS DEFECTIVE AND WILL NEED TO BE REPLACED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11229672July 5, 2019
UNKNOWN OR OTHER
WHILE TRAVELLING IN THE LEFT LANE, OF A THREE LANE HIGHWAY, NEXT TO A SEMI-TRACTOR TRAILER, THE TRUCK CHANGED LANES INTO MY LANE. I WAS FULLY IN THE LANE WHEN HE SIGNALED A CHANGE AND BEGAN TO MOVE OVER. I ACTIVATED THE VEHICLE HORN AND BRAKED HARD BUT, IT WAS APPARENT THAT HE NEVER HEARD THE HORN AS THE OPERATOR CONTINUED INTO MY LANE. THIS HAS HAPPENED TWICE IN THE LAST YEAR. (SAME SCENARIO) (THE VEHICLE HORN IS ABOUT AS LOUD AS A 1965 VW BEETLE.) I BROUGHT THIS FORD EDGE TO SUNNY SIDE MOTORS, HOLDEN, MA. I WAS INFORMED, AND PROVIDED A FORD COMPUTER PRINTOUT THAT THIS THAT THIS YEAR 2018 EDGE, HAD ONE OF THE TWO HORNS DELETED BY THE MANUFACTURER. INSTEAD OF THE TWO, HI/LO HORNS PROVIDED ON THIS AND ALL OTHER VEHICLES FOR MANY MANY YEARS, MY 2018 EDGE HAS ONLY ONE HORN. THIIS HORN IS ABSOLUTELY ANEMIC AND CAN NOT BE HEARD IN TRAFFIC AND I BELIEVE THIS IS AN UNACCEPTABLE, SERIOUS SAFETY HAZARD. HAD IT NOT BEEN FOR MY SKILLED EMERGENCY EVASIVE MANEUVERS, THERE SURELY COULD HAVE HAD DISASTROUS RESULTS. ( I HAVE HAD MANY YEARS TRAINING IN EMERGENCY VEHICLE OPERATION.) THIS IS A SERIOUS SAFETY HAZARD!!!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11217993June 5, 2019
SUSPENSION, WHEELS
WHILE DRIVING UNDER NORMAL CONDITIONS AT 30 MPH THE BALL JOINT SEPARATED FROM THE WHEEL CAUSING THE WHEEL TO TURN FREELY. THE VEHICLE VIOLENTLY TURNED TO THE RIGHT UNTIL IT STOPPED.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11217962June 4, 2019
STRUCTURE:BODY:HATCHBACK/LIFTGATE
CPSC: I OWN A 2018 FORD EDGE THAT HAS A HANDS FREE LIFT GATE. WHILE THE GATE IS OPEN AND I AM LOADING OR REMOVING CARGO FROM THE CARGO AREA, THE LIFT GATE CLOSES ON ITS OWN. THE FIRST IT CLOSED I BACKED QUICKLY BUT DID NOT LOWER MY QUICK ENOUGH FROM BANGING IT REAL HARD WHICH LUCKILY ONLY RESULTED IN A LUMP ON THE BACK OF MY HEAD. *DT THE CONSUMER STATED THE VEHICLE WAS REPAIRED BUT, THE FAILURE PERSISTED. THE DEALER WAS UNAWARE OF HOW TO REPAIR THE VEHICLE.*JS
Crash:
No
Fire:
No
Injuries:
2
Deaths:
0
#11210425May 28, 2019
SEATS
WHILE ON A 2 1/2 HR TRIP ON THE HIGHWAY, THE HEATER IN THE DRIVER'S SEAT GOT SO HOT I HAVE SECOND DEGREE BURNS ON MY UPPER LEG AND BUTTOCK. SO FAR, IT HAS REQUIRED TO VISITS TO MY DOCTOR FOR TREATMENT. THE MANAGER AT THE DEALER WHERE I PURCHASED THE VEHICLE TELLS ME HE HAS NEVER HEARD OF A HEATER GETTING THAT HOT, AND DOES NOT BELIEVE THAT IS HOW I WAS BURNED. THEY SAID THEY CAN'T FIND ANYTHING WRONG WITH IT AND THEY WILL NOT DO ANYTHING TO ENSURE IT DOES NOT HAPPEN AGAIN.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11209954May 25, 2019
POWER TRAIN
LOSS OF TRANSMISSION POWER, LIKE AS IF THE TRANSMISSION CANT DECIDE WHICH GEAR TO BE IN, THEN WHEN IT SELECTS THE GEAR IT SLAMS INTO GEAR SO HARD THAT IT FEELS LIKE YOU HAVE BEEN HIT FROM BEHIND BY A TRUCK. THIS HAS HAPPENED WHILE DRIVING IN STOP AND GO TRAFFIC, WHEN DRIVING THRU A DIP IN THE ROAD,AND MOST DISTURBINGLY WHILE DRIVING UP A LONG STEEP HILL.
Crash:
No
Fire:
No
Injuries:
2
Deaths:
0
#11208222May 17, 2019
STRUCTURE:BODY
THE DRIVER SIDE DOOR IS SPLITTING AT THE DOOR CHECK. AFTER INVESTIGATING, THE DOOR STOP DOES NOT HIT THE STOP WHEN THE DOOR IS IN THE OPEN POSITION AND IT PUTS PRESSURE ON THE DOOR CHECK FATIGUING THE METAL. A CLAIM WAS FILED WITH FORD MOTOR COMPANY BUT THEY ARE DENYING THE CLAIM. THE CONTINUED FATIGUE ON THE DOOR CHECK WILL EVENTUALLY CAUSE IT TO FAIL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11208228May 17, 2019
STRUCTURE:BODY
IN DECEMBER 2018 WE NOTICED THE DRIVER SIDE DOOR SPLITTING AT THE DOOR CHECK. IT WAS TAKEN TO A DEALER WHO NOTED THE PASSENGER SIDE DOOR WAS DOING THE SAME THING. THEY CAME BACK 2 MONTHS LATER AND SAID IT WAS CUSTOMER ABUSE. IT WAS THEN TAKEN TO A LOCAL MECHANIC WHO FOUND THE DOOR STOP WAS NOT HITTING THE STOP BEFORE PUTTING PRESSURE ON THE DOOR CHECK. A CLAIM WAS FILED WITH FORD MOTOR COMPANY AND THE VEHICLE WAS TAKEN TO A DIFFERENT DEALER THAT SAID FORD WILL NOT COVER THE FAILURE. WHEN THE DOORS ARE FULLY OPENED, THE DOOR STOP IS NOT HITTING THE STOP CAUSING THE DOOR CHECK TO PULL ON THE METAL AND FATIGUING IT. CRACKS HAVE DEVELOPED ON BOTH FRONT DOORS. WE HAVE HAD THE CRACKS WELDED MULTIPLE TIMES BUT THE STRESS CREATES NEW CRACKS IN NEW LOCATIONS AROUND THE DOOR CHECKS. EVENTUALLY THIS WILL LEAD TO DOOR FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11203291April 23, 2019
UNKNOWN OR OTHER
THE PASSENGER DOOR OPENED UP AND THE VEHICLE SHUT DOWN COMPLETELY. I LET HERTZ KNOW THAT THERE IS A RECALL ON THE VEHICLE AND THEY SAID THERE ISN'T BUT I CLEARLY SEE THAT THERE IS
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11202708April 20, 2019
EXTERIOR LIGHTING
THE HEADLIGHTS ARE TOO DIM. THE SAFETY OF MY FAMILY IS MY MAIN CONCERN WITH THIS COMPLAINT. WE LIVE IN AN AREA WHERE THERE ARE MANY ANIMALS THAT CAN AND ARE OUT ON THE ROAD. I HAVE TO BE ABLE TO SEE BETTER DURING THE NIGHT TIME HOURS. THE NORMAL HEADLIGHTS FEEL AS IF THEY DAYLIGHTS ARE ON. THE HIGH BEAMS ARE EVEN TOO DIM. I FEEL LIKE THE HIGH BEAMS ARE THE BRIGHTNESS THAT THE NORMAL LIGHTS SHOULD BE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11183416March 1, 2019
POWER TRAIN
WHEN AT HIGHWAY SPEEDS AND TRY TO SPEED UP TO CHANGE LANES STEP ON GAS PEDAL AND NOTHING HAPPENS CAR JUST SLOWS DOWN TILL I LET OFF THE GAS PEDAL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11182034February 22, 2019
EXTERIOR LIGHTING
HEADLIGHTS DON'T SHINE ON THE ROAD VERY WELL. THERE NO ADJUSTMENT SCREWS TO CORRECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11181141February 19, 2019
VISIBILITY:SUN/MOON ROOF ASSEMBLY
TL* THE CONTACT OWNS A 2018 FORD EDGE. WHILE DRIVING APPROXIMATELY 65 MPH, THE SUN ROOF EXPLODED AND GLASS SHATTERED. THERE WERE NO INJURIES. THE VEHICLE WAS TAKEN TO PERRY FORD LINCOLN OF SAN LUIS (844-519-2241, LOCATED AT 12200 LOS OSOS VALLEY RD, SAN LUIS OBISPO, CA 93405) WHERE IT WAS STATED THAT THERE WAS NO RECALL. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE FAILURE WAS NOT COVERED UNDER WARRANTY. THE INSURANCE COMPANY WOULD COVER THE REPAIRS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 3,200. THE VIN WAS NOT PROVIDED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11174641February 5, 2019
AIR BAGS, STRUCTURE:BODY
PURCHASED MY FORD EDGE USED FROM FORD DEALER 12/29/2018 WITH 3400 MILES ON IT. IN JANUARY 2019 I WAS DRIVING THRU AN INTERSECTION AND A LADY IN A MINI VAN RAN A RED LIGHT DOING APPROX 35 MPH OR MORE, SHE DID NOT HIT THE BREAKS. SHE HIT MY DRIVERS DRIVERS DOOR AND FRONT DRIVERS FENDER OF MY EDGE WHICH SEPEREATED THE FRONT WHEEL AND SUSPENSION FROM MY CAR, CRUSHED THE DRIVERS DOOR AND EVEN BROKE THE EXHAUST SYSTEM SUPPORTS AMOUNG OTHER THINGS . THE INSURANCE LABELED MY CAR A TOTAL LOSS. I RECEIVED 7 STITCHES, HEAD INJURY AND CONCUSSION. WHY DIDN'T MY AIR BAGS DEPLOY. I HAVE BEEN THINKING A LOT ABOUT THIS THE LAST FEW WEEKS AND IT DOES NOT SEEM RIGHT. HOW CAN A CAR BE TOTALED AT SUCH A HIGH SIDE IMPACT SPEED AND THE SIDE BAG NOT BE SET OFF?
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11170603January 17, 2019
ELECTRICAL SYSTEM
BATTERY GOES DEAD EVERY 1,500 MILES-------------THIRD BATTERY IN CAR. FORD TECHINICIAN SAYS THEY CANNOT FIND ANYTHING UNUSUAL IN THE ELECTRICAL SYSTEM TO WOULD CAUSE THIS. THIRD BATTERY NOW IN AUTO HAS TROUBLE STARTING IN COLD WEATHER CONDITIONS----STARTER TURNS OVER VERY SLOWLY DURING INITIAL START OF THE DAY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11162454December 19, 2018
EXTERIOR LIGHTING
I JUST PURCHASED A NEW 2018 FORD EDGE. THE LOW BEAM HEADLIGHTS ARE SO DIM WITH NIGHT DRIVING, THEY ARE UNSAFE. SHOWS BARELY ENOUGH LIGHT ( NO BRIGHTER THAN A STREET LIGHT). YOU CAN BARELY FOLLOW THE CENTER LINE. AFTER 100 YEARS IN BUSINESS, YOU WOULD THINK THIS IS SOMETHING THAT I WOULD NOT HAVE TO WORRY ABOUT WHEN PURCHASING A NEW VEHICLE. I THINK THE LOW BEAM LIGHTING SHOULD BE REPLACED WHAT A BRIGHTER LED LIGHTING. I'M CONCERNED WITH MY SAFETY AND MY FAMILY SAFETY. I CAN NOT SEE HOW HIS WAS OVERLOOKED BY THE PEOPLE IN CHARGE OF MAKING SURE A CAR IS SAFE TO DRIVE IN ALL CONDITIONS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11157314December 10, 2018
UNKNOWN OR OTHER
WHILE DRIVING ON A MAJOR INTERSTATE AT APPROX. 70MPH THE PANORAMIC MOON ROOF SUDDENLY SHATTERED. PIECES OF GLASS ENTERED THE PASSENGER COMPARTMENT THROUGHOUT THE FRONT AND BACK SEATS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11154489November 28, 2018
ELECTRICAL SYSTEM
AT RANDOM TIMES (NO CONSISTENCY) AS WE ARE DRIVING OR AT INITIAL START UP, THE INSTRUMENT CLUSTER WILL BLACK OUT WITH NO COMMUNICATION ALONG WITH AN OCCASION "TRANSMISSION NOT IN PARK" MESSAGE THAT APPEARS. RADIO IS LOST AS WELL. I HAVE RETURNED TO THE DEALER FOR WARRANTY REPAIR FOR THE 4TH TIME IN LESS THAN 2 MONTHS WITH NO RESOLUTION. INITIAL REPAIR WAS A LOOSE WIRE, SAME ISSUE APPEARED LESS THAN A WEEK LATER. 2ND REPAIR THE DEALER "FLASHED" THE BCM. SAME ISSUE APPEARED THE NEXT DAY. THIRD REPAIR, THE BCM WAS REPLACED. LESS THAN 2 DAYS LATER, SAME ISSUE APPEARED. IT IS CURRENTLY AT THE DEALER AGAIN AND I WAS TOLD THAT FORD ENGINEERING NOW HAS TO GET INVOLVED AS THEY HAVE NO SOLUTION TO THIS ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11149889November 7, 2018
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
THE HEAD LIGHTS ARE ALWAYS ON A DIM MODE. I HAVE CALLED THE DEALER AND THEY HAVE SAID THAT'S AS BRIGHT AS THE LIGHT GET. I ALSO LOOKED UP IF OTHER OWNERS AND DRIVERS ARE HAVING TROUBLE WITH THEIR HEAD LIGHTS. IT IS VERY DANGEROUS TO DRIVE AT NIGHT BECAUSE YOU CAN'T SEE EITHER SIDE OF THE ROAD. I HAVE ASKED MY DEAL WHAT IT WOULD COST TO HAVE BRIGHTER BULBS PUT IN. THEY TOLD ME THAT FORD DOESN'T HAVE BRIGHTER BULBS. I WAS TOLD THAT IT WAS GOING TO COST ME $399.00 TO HAVE THEM BUY OUTSIDE OF FORD AND HAVE THEM PUT THEM IN FOR ME . PLEASE LOOK INTO THIS AS IT SEEMS TO BE A ISSUE FOR A FEW YEARS. THANK YOU I LOOK FORWARD TO HEARING FROM YOU. [XXX] CELLPHONE NUMBER [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11144120October 30, 2018
SEAT BELTS
YOU CAN NOT EASILY BUCKLE AND UNBUCKLE SEAT BELTS IN THE BACK SEAT I HAD FORD DEALER ATTEMPT TO FIX SEVERAL TIMES WITH NO LUCK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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