Ford Edge Complaints (2016)

926 consumer complaints on file.

#11104907June 30, 2018
VEHICLE SPEED CONTROL
THE ADAPTIVE CRUISE CONTROL WILL SLAM ON THE BRAKES WHEN PASSING A LARGE TRUCK IN AN ADJACENT LANE AT HIGHWAY SPEEDS. IT SEEMS TO BE MOST PREVALENT WHEN IT IS CLEAR AND SUNNY. THE VEHICLE THINKS THERE IS AN OBSTACLE IN OUR LANE. THE SYMPTOMS ARE THE SAME AS THOSE OUTLINED IN A RECALL ISSUED FOR THE 2015-2016 FORD F-150 TRUCKS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11104543June 28, 2018
STEERING
VEHICLE LOST ASSISTED STEERING WHILE IN A PARKING LOT, MAKING IT INCREDIBLY DIFFICULT TO STEER. THE SCREEN ON THE DASH POPPED UP WITH THE MESSAGES'STEERING ASSIST FAULT' 'SERVICE ADVANCETRAC' AND 'HILL START ASSIST DISABLED'. I AM 250LBS, AND I FOUND IT VERY DIFFICULT TO STEER TURN THE WHEEL. THERE IS NO DOUBT IN MY MIND THAT IF MY WIFE WAS TRAVELING DOWN THE HIGHWAY WHEN IT HAPPENED, IT WOULD HAVE RESULTED IN A WRECK. FORD SAID THE STEERING GEAR WAS THE PROBLEM, AND IT WOULD BE $2397.25 FOR THE REPAIR. THE VEHICLE HAS 40,700 MILES AND I CAN'T BELIEVE SOMETHING AS CRITICAL AS THE STEERING WOULD FAIL AT SUCH LOW MILEAGE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11102754June 20, 2018
STEERING
TAKATA RECALL, FOR THE PAST TWO MONTHS I HAVE HAD A WARNING MESSAGE COME UP "ADAPTIVE STEERING FAULT SERVICE REQUIRED" THE SERVICE THAT IS REQUIRED, IS TO REPLACE MY STEERING WHEEL. ADAPTIVE STEERING WAS PLACED ON ALL 2016 FORD EDGE TITANIUM, NOW I'M WORRIED ABOUT THE SAFETY OF MY CAR, BECAUSE THERE IS A FAULT AND THE ONLY WAY TO FIX THE FAULT IS TO PAY AND REPLACE A STEERING WHEEL ON A CAR THAT'S LESS THEN 5 YEARS OLD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11097213May 22, 2018
VISIBILITY:SUN/MOON ROOF ASSEMBLY
TL* THE CONTACT OWNS A 2016 FORD EDGE. WHILE THE VEHICLE WAS REVERSING FROM A PARKING SPACE, THE SUN ROOF CRACKED AROUND THE EDGES OF THE SUN ROOF FRAME. THE VEHICLE WAS TAKEN TO THE DEALER (VERNER-CADBY FORD, 1240 BLOOMFIELD AVE, FAIRFIELD, NJ 07004, (973) 575-0333), BUT THE FAILURE WAS NOT DIAGNOSED OR REPAIRED. THE TECHNICIAN INFORMED THE CONTACT THAT THE SUN ROOF FAILURE WAS NOT COVERED UNDER THE VEHICLE'S WARRANTY; THEREFORE, ANY REPAIRS WOULD BE THE RESPONSIBILITY OF THE VEHICLE OWNER. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE SUN ROOF FAILURE WAS NOT COVERED UNDER THE VEHICLE'S WARRANTY. NO FURTHER ASSISTANCE WAS OFFERED. THE APPROXIMATE FAILURE MILEAGE WAS 19,800.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11096834May 19, 2018
UNKNOWN OR OTHER
MY SUNROOF HAS CRACKED 4 TIMES. THERE MULTIPLE WAVY CRACKS ALL OVER THE WINDOWS. IT HAS BEEN REPLACED 3 TIMES AND AFTER THE THIRD ROOF, IT WAS CRACKED AGAIN WITHIN A MONTH. MY DEALER WILL NOT FULLY COVER THIS ROOF. I AM TOLD THAT IT IS FROM ROCK CHIPS BUT HONESTLY BELIEVE THERE IS A DEFECT IN THE GLASS OR POSSIBLY THE FRAME TO CAUSE THE CRACKS. ONCE I GET A NEW GLASS, IT IS CRACKED AGAIN WITHIN A MONTH. I AM WORRIED ABOUT THE SAFETY OF THE GLASS. MY REAR WINDOW SHATTERED AS WELL WHILE PARKED AND FROM CLOSING THE DRIVER DOOR. I BELIEVE MY SUN ROOF HAS CRACKED ON STATIONARY AND DRIVING CONDITIONS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11092032May 5, 2018
AIR BAGS
I HAD AN ACCIDENT ON NOVEMBER 30, 2016. I WAS HIT HEAD ON ON A CITY STREET AND SPUN AROUND. I TRIED TO PUT MY FOOT ON THE BRAKES BECAUSE MY CAR KEPT GOING BUT THE AIRBAG WAS IN THE WAY AND I COULDN'T GET TO THE BRAKE. MY CAR KEPT GOING AND I WAS HEADED FOR AN OFFICE BUILDING. I RAN INTO THE BUILDING BECAUSE I COULDN'T GET MY FOOT ON THE BRAKE DUE TO THE AIRBAG IN THE WAY. THIS ACCIDENT COULD HAVE BEEN MUCH WORSE IF THERE WERE OTHER CARS IN THE AREA THAT I NEEDED TO AVOID OR IF I WAS HEADED FOR A CLIFF MY CAR WAS TOTALED.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11091450May 2, 2018
UNKNOWN OR OTHER
MY HUSBAND WAS DRIVING WHEN HE OPENED THE SUN VISOR. I LOOKED AND THOUGHT THERE WAS ICE ON THE SUNROOF BECAUSE OF THE STRANGE SWIRL PATTERN. IT IS NOT COLD ENOUGH TO HAVE ICE LIKE THAT WHERE I LIVE. MY HUSBAND SAYS LOOK ITS CRACKED. THE PANORAMIC SUNROOF CRACKED IN A SWIRLED PATTERN. I TOOK THE CAR TO A PROFESSIONAL AUTO GLASS PLACE AND THE REPAIR GUY SAID HE DID NOT SEE ANY SPOTS WHERE THERE WOULD BE IMPACT. SO I THOUGHT MAYBE IT WAS A GLASS DEFECT. I TOOK TO THE DEALER AND THE SERVICE MANAGER GETS UP AND STARTS POKING THE GLASS WITH A PEN AND SAYS THERE ARE 2 PLACES OF IMPACT SO IT MUST HAVE HAD A ROCK HIT IT AND SKIP ALONG AND CRACK IT TWICE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11091287May 1, 2018
ENGINE, POWER TRAIN, VEHICLE SPEED CONTROL
CAR STALLS OUT AND LOSES POWER AND SYMPTOMS HAVE THE POTENTIAL TO BE FATAL. THIS USUALLY HAPPENS UNDER ACCELERATION AND HAS ALMOST CAUSED 2 REAR-END ACCIDENTS. AS I ACCELERATE THE CAR THUMPS WHEN THE ENGINE STALLS AND THEN THE CAR LOSES ALL ACCELERATION. THIS SUDDEN LOSS OF POWER IS ESPECIALLY DANGEROUS WHEN HAPPENING ON THE HIGHWAY OR RAMP GETTING UP TO THE HIGHWAY. THESE ARE THE TWO PLACES IT CONSISTENTLY HAPPENS. THE CAR HAS BEEN TAKEN TO THE DEALERSHIP TO BE SERVICED 5 TIMES FOR THE SAME ISSUE WITHOUT RESOLUTION. I WON'T LET MY FAMILY DRIVE THE CAR FOR FEAR OF INJURY TO HER. I'M PAYING FOR A DEFECTIVE PRODUCT. I DO NOT FEEL SAFE IN THIS VEHICLE AND I DON'T GET THE SENSE THAT FORD IS TRYING TO FIX THE ROOT ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11089042April 20, 2018
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
ENGINE SHUT DOWN WHILE DRIVING WITH NO WARNING. VEHICLE ENTERED "ACCESSORY MODE" WHICH KEPT ALL OF THE INSTRUMENTS LIGHT UP, WAS ABLE TO STEER OFF THE ROAD AND RE-START THE CAR. VEHICLE WAS IN MOTION ON A CITY STREET WITH HEAVY TRAFFIC.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11084266April 10, 2018
ENGINE, POWER TRAIN, UNKNOWN OR OTHER
CAR DRIVING AT 55-70 MPH STRAIGHT LINE DOWN HIGHWAY AND SUDDENLY DIES. CAR STILL HAS ACCESSORY POWER, HIT HAZARD LIGHTS AND TRIED TO COAST TO SIDE OF ROAD WITHOUT GETTING HIT. UPON STOPPING CAR WILL IMMEDIATELY RESTART. YELLOW WRENCH LIGHTS UP ON DASH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11075149February 26, 2018
ELECTRICAL SYSTEM, ENGINE, VEHICLE SPEED CONTROL
DRIVING DOWN THE INTERSTATE AT 80 MPH IN MOTION WHEN THE CAR STARTED TO GO INTO 'LIMP MODE.' THE DASH STATED THERE WAS 'LOW OIL PRESSURE' AND 'CHECK AIRBAGS.' WITHIN THE NEXT THREE SECONDS THE CAR STARTED TO LOSE POWER AND POWER STEERING WAS SHUT OFF. THE CAR STARTED SLOWING DOWN AT A DRAMATIC RATE LEAVING ME STRANDED. AFTER THE CAR KILLED THE ENGINE I WAS NOT ABLE TO RESTART THE CAR. THE CAR WOULD TURN OVER, BUT NOT HOLD POWER IT WOULD DIE IMMEDIATELY. I WAS FINALLY ABLE TO START THE CAR AFTER WAITING 10 MINUTES. THE CAR WOULD START AND HOLD POWER. THE CHECK ENGINE LIGHT AND AIRBAG LIGHT WERE ON. I WAS ONLY ABLE TO DRIVE A MILE BEFORE THE PROBLEM WOULD START ALL OVER AGAIN. THIS HAS HAPPENED TO ME ON MULTIPLE OCCASIONS AVERAGING ABOUT EVERY 2,000 MILES. IT HAS HAPPENED IN BLIZZARD CONDITIONS, RAIN, AND ON A 50 DEGREE DAY. ALSO WHILE DRIVING 35 MPH AND ON A HIGHWAY GOT 55 MPH. I HAVE TAKEN THE CAR INTO FORD AND THEY TOLD ME THERE IS NOTHING WRING WITH THE CAR. WHEN PLUGGING THE CAR INTO THE SYSTEM TO LOOK FOR THE PROBLEM THEY STATED NOTHING SHOWS UP, EVEN WITH THE CHECK ENGINE LIGHT ON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11074672February 24, 2018
UNKNOWN OR OTHER
CAR WAS PARKED, RUNNING, IN A DRIVEWAY WHILE I WAS SITTING IT IN. IT CAME OUT OF PARK AND STARTED ROLLING BACKWARD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11067112February 5, 2018
STRUCTURE:BODY, EXTERIOR LIGHTING
THE DRIVING LIGHTS ILLUMINATE THE ROADS POORLY AND I'VE HAD THEM ADJUSTED TWICE IN ORDER TO IMPROVE NIGHT DRIVING VISIBILITY. ALSO, THE DRIVER'S DOOR DOESN'T LATCH RELIABLY AND I'VE HAD IT ADJUST ED TWICE AND NOW THE DOOR WHISTLES. THE DOOR AJAR LIGHT SIGNALS THE DOOR ISN'T PROPERLY SHUT. THERE IS POOR COORDINATION BETWEEN THE KEYLESS FOB AND THE DOOR UNLOCKING BOTH OF THESE PROBLEMS ARE ONGOING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11066851February 4, 2018
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, STEERING
PLEASE ALLOW ME TO QUALIFY THIS DOCUMENTATION BY STATING THAT WE HAVE NOT YET BROUGHT THIS AUTO BACK TO THE DEALER AT THIS TIME. WE PURCHASED THE CAR LESS THAN A YEAR AGO. THE CAR HAS FEWER THAN 3,000 MILES. IN THE PAST WEEK WE ARE SEEING THE ADAPTIVE STEERING WARNING LIGHT COME ON AFTER STARTING AND AS SOON AS PUTTING THE CAR INTO GEAR. THIS HAS OCCURRED 4 TIMES IN THE PAST WEEK. WE HAVE NOT NOTICED ANY DIFFERENCE IN STEERING, THE WHEEL TURNING OFF CENTER, NONE OF THE ISSUES REPORTED BY NUMEROUS OTHER PEOPLE ON THE WEB. BUT I CERTAINLY EXPECT THIS TO HAPPEN AT SOME POINT. MY CONCERN IS HOW MANY REPORTS ARE ON THE WEB FROM OWNERS WHO EXPERIENCE THIS FAULT. AND THE MANY VARIATIONS OF HOW DIFFERENT FORD DEALERS CHOOSE TO MANAGE THE PROBLEM. EVERYTHING FROM REPLACING THE STEERING WHEEL TO THE GOOD OLD "WELL, WE CAN'T REPLICATE THE PROBLEM" BRUSH OFF. ONCE AGAIN, I HAVE NOT YET VISITED MY FORD DEALER BUT EXPECT TO VERY QUICKLY. I HAVE NO IDEA WHAT THEY WILL DO, IF THEY WILL DO ANYTHING, OR HOW LONG IT WILL TAKE. WHAT I DO KNOW IS THE FOLLOWING....... AN ISSUE OF THIS NATURE CONSTITUTES, IN MY MIND, A QUESTIONABLE LEVEL OF SAFETY CONCERN BE IT MILD OR MAJOR. THE OWNER OF THE VEHICLE MUST PAY FOR ADDITIONAL EXPENSES BY MISSING WORK, MAYBE RENTING A CAR, TO HAVE THIS PROBLEM POSSIBLY RESOLVED OR POSSIBLY NOT. AND IN THE INTERIM DRIVE WITH A CONCERN FOR SAFETY. BECAUSE NOT EVERYONE CAN JUST STOP WHAT THEY ARE DOING WHEN THAT LIGHT COMES ON AND DRIVE TO A FORD SERVICE CENTER WHICH, FOR THE MOST PART, IS ONLY OPEN M-F AND USUALLY REQUIRES APPOINTMENTS IN ADVANCE. I AM KEEPING MY FINGERS CROSSED THAT OUR DEALER, WHICH WE BOUGHT TWO NEW 2016 CARS FROM LAST YEAR, WILL BE PRO-ACTIVE IN ADDRESSING THIS PROBLEM ONCE WE CAN BRING THE CAR IN. BUT I BELIEVE THE NHTSA MUST BECOME INVOLVED AND DEMAND THAT FMC DEVELOPS A FIX AND OFFERS A RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11063053January 16, 2018
UNKNOWN OR OTHER
THE AUTOMATIC TAILGATE UNEXPECTED CLOSES ON YOUR HEAD, THERE IS NO SAFETY FEATURE IF YOU ARE UNDERNEATH THE TAILGATE!
Crash:
No
Fire:
No
Injuries:
2
Deaths:
0
#11051142November 29, 2017
STRUCTURE:BODY, ENGINE, STEERING
I BOUGHT A 2016 EDGE SPORT IN JANUARY AND HAVE HAD TO TAKE TO THE SHOP FOR THE OIL PAN LEAKED 2 TIMES IN A MONTH STEERING WARNING LIGHT CAME ON FOR 1HR HEAD LINER HAD TO BE REPLACED BRAKE LIGHTS FILLED WITH WATER, BUMPER HAD TO BE REPLACED BECAUSE OF A HOLE FROM FACTORY. I ASKED FOR ANOTHER CAR THEY SAID NO I ASKED FOR MY MONEY BACK AND THEY SAID NO SO I HAVE A CAR WITH 11000 MILES THAT'S IN THE SHOP EVERY MONTH AND NOTHING I CAN DO ABOUT IT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11048443November 26, 2017
STEERING
VEHICLE WAS IN MOTION ON A COUNTY HIGHWAY APPROXIMATELY AT 45 OR 50 MPH. PAT STEERING AND VEHICLE ALSO MAY HAVE LOST POWER RESULTING IN CROSSING INTO LEFT LANE AND STRIKING A TREE. YES, THERE WAS DEER IN THE AREA AT THE TIME BUT THEY IN NO WAY. CAUSED THE ACCIDENT. APPEARED I HAD NO STEERING OR POSSIBLY BRAKES. STRUCK AN ASH TREE HEAD ON, PASSENGER SIDE TOTAL LOSS OF VEHICLE. SPENT 3 WEEKS IN THE HOSPITAL, FORTUNATE TO STILL BE ALIVE!! REPORTING THIS AS IT IS DEFINITELY A SAFETY ISSUE
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11048223November 24, 2017
VISIBILITY/WIPER
FIRST MALFUNCTION EXPERIENCE (NOVEMBER 2, 2017): I WAS DRIVING ON LOCAL STREETS AT AROUND 40 MPH IN STEADY BUT LIGHT RAIN. WHILE USING THE WINDSHIELD WIPERS IN MANUAL MODE (PUSHING DOWN ON THE MULTI-FUNCTION STALK), THE WIPERS STOPPED WORKING. I TRIED SEVERAL TIMES WITHOUT ANY SUCCESS, SO I TRIED PUSHING THE STALK UP TO USE THE WIPERS ON INTERMITTENT OR FASTER SPEEDS. THAT DID NOT WORK EITHER. I PULLED OFF TO THE SIDE OF THE ROAD AT MY EARLIEST POSSIBILITY, TURNED THE CAR OFF AND TURNED IT BACK ON AND THE WIPERS STARTED WORKING PROPERLY. SECOND MALFUNCTION EXPERIENCE (NOVEMBER 13, 2017): LESS THAN ONE WEEK WE HAD THE SAME ISSUE WITH THE WINDSHIELD WIPERS. TRAVELING ON THE HIGHWAY AT AROUND 60 MPH IN LIGHT RAIN. WE WERE USING THE WIPERS IN MANUAL MODE WHEN THEY STOPPED RESPONDING. THE WIPERS STOPPED RESPONDING TO MANUAL ACTIVATION OR INTERMITTENT OR FASTER SPEED MODES. THE RAIN DID NOT PREVENT US FROM CONTINUING TO DRIVE AND IT WAS ABOUT FOUR MINUTES BEFORE WE TRIED THEM AGAIN IN HIGH SPEED MODE AND THEY RESPONDED. DURING THE TIME WE WERE EXPERIENCING THE PROBLEM WITH THE FRONT WIPERS, THE REAR WIPER FUNCTIONED PROPERLY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11048061November 22, 2017
VISIBILITY/WIPER, VISIBILITY:SUN/MOON ROOF ASSEMBLY
TL* THE CONTACT OWNS A 2016 FORD EDGE. WHILE DRIVING 65 MPH, THERE WAS AN ABNORMAL CRACKING NOISE AND THE PANORAMIC MOON ROOF HAD SPIDER CRACKS WITHOUT WARNING. THE CONTACT CALLED FORD OF BRANFORD (301 E MAIN ST, BRANFORD, CT 06405) AND WAS INFORMED THAT THEY DID NOT REPAIR PANORAMIC GLASS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THE GLASS WAS REPLACED ON MAY 17, 2017 WITH THE FAILURE MILEAGE AT 2,400. ADDITIONALLY, WHILE DRIVING 65 MPH ON NOVEMBER 18, 2017, THERE WAS AN ABNORMAL POPPING NOISE AND THE SUN ROOF CRACKED AGAIN. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC AND WAS INFORMED THAT THE GLASS WAS ON BACKORDER. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE RECENT FAILURE MILEAGE WAS 8,800.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11045310November 11, 2017
STRUCTURE:BODY
PANORAMIC VISTA ROOF CRACKED WHILE SITTING IN THE GARAGE. NO KNOWN IMPACT TO ROOF.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Ford Edge